Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Savannah
ProgentProgentís consulting services for network service firms in Savannah Georgia enables your company to offer your customers Progent's consulting and Help Desk Call Center support with your company's brand as a transparent augmentation of your regular network services group. This can put you on the fast track to grow your revenue, flesh out your service portfolio, satisfy your clients, and increase your bottom line.

Progentís nationwide team of network engineers, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have acted as transparent expansions to the support staffs of some of the worldís biggest IT support businesses. Progentís range of technical knowledge enables you to add to the scope of your IT service practice, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is an IT support company with 20 years of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your clients of professional services. Progent invoices you exclusively and performs under your instructions to provide your clients support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an effective IT Call Center. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and maintain. Small or niche IT support organizations seldom have the necessary resources. Progent's Help Desk and ticketing program gives IT service organizations a practical way to retain their company branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in larger metro areas is offered across the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter incident reports by means of your own branded Internet portal, an 800 number, or by sending a request to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service providers allows you to become a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can build your team and strategic IT skills at your own pace without having to say no to opportunities owing to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service group, responding to your direction, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Documentation: Progent uses an advanced service documentation system to make sure all IT services performed are fully documented. This allows support group to shift account assignments to internal consultants when you have sufficient staff and relevant skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional jobs outside your main fields of excellence and open new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive network support firm by delivering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad array of technologies and can be a dependable resource for growing your IT support business.
  • Rapid Escalation: With a sizable roster of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Clients Happy: Happy customers stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
  • Remote Support Experts: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Efficient online service saves money while delivering quick results.
  • Major Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Savannah, Georgia Organizations
Progent's seasoned team of certified consultants can provide Savannah, Georgia companies a wide array of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Reseller Program for Network Service Firms in Savannah, Georgia
For additional information about Progent's reseller program for network service organizations in Savannah, Georgia, call 1-800-993-9400 or visit Contact Progent.