Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Savannah
ProgentProgentís consulting support for IT service organizations in Savannah Georgia enables your company to provide your clients Progent's consulting expertise and Help Desk support with your own branding as a transparent supplement to your in-house network services group. These services can put you on the fast track to grow your client base, close gaps in your service offerings, satisfy your clients, and improve your profits.

Progentís nationwide team of network engineers, desktop integration and troubleshooting technicians, network admins, and data security consultants have worked as transparent supplements to the support groups of some of the country's biggest IT service businesses. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT support practice, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is a network support company with two decades of experience providing online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer support company in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service providers features transparent resale to your customers of professional IT services. Progent bills you directly and works under your direction to deliver your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But full-featured ticketing platforms are not just costly to license and staff, but also difficult to configure and manage. Smaller IT support companies seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations an affordable way to retain their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Service Desk and ticketing services allow your IT service firm to expand your support workload, the range of technologies your company can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in larger metros is available across the country at additional cost.
  • You retain full control of your customers and billing.
  • Your customers enter service requests by means of your custom branded web portal, a toll-free phone number, or by sending a request to your dedicated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information about Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies at your own pace without having to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, under your coordination, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Service Documentation: Progent uses an enterprise-class service reporting system to ensure that all services delivered are thoroughly documented. This makes it easy for you to shift account responsibilities to in-house personnel once you have enough staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and affordably accept additional jobs outside your core fields of expertise and open new geographies without the risks associated with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum network support firm by delivering more services to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: Thanks to a large team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Clients Satisfied: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Effective online support cuts costs and produces fast results.
  • Top Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Savannah, Georgia Companies
Progent's seasoned roster of certified consultants and technical experts can deliver Savannah, Georgia organizations a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in Savannah, Georgia
For more details about Progent's reseller program for IT service organizations in Savannah, Georgia, call 1-800-993-9400 or visit Contact Progent.