Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Schaumburg
ProgentProgentís consulting services for network service firms in Schaumburg Illinois enables your company to provide your customers Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless supplement to your regular IT support group. This can put you on the fast track to grow your revenue, close gaps in your service offerings, create happy customers, and improve your profits.

Progentís nationwide team of network experts, desktop support specialists, IT administrators, and cybersecurity professionals have worked as transparent supplements to the IT staffs of some of the country's largest IT service firms. Progentís range of expertise allows you to broaden the capabilities of your IT service practice, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is an IT consulting firm with two decades of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer services firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your customers of professional services. Progent invoices your firm exclusively and works under your instructions to provide your customers support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but also a hassle to set up and manage. Smaller IT service companies rarely have the necessary resources. Progent's Call Center and ticketing program offers IT service firms a practical way to keep their custom branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow you to increase your support volume, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite support in larger metro areas is offered throughout the country at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers enter incident reports through your custom branded Internet portal, a toll-free number, or by directing a message to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional information on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to become a sole source for virtually all IT guidance and troubleshooting your customers may require. You can build your staff and strategic IT skills at your own pace without having to turn down opportunities owing to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your internal support group, responding to your direction, and bills your firm rather than your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class service reporting platform to ensure that all IT services delivered are fully described. This makes it easy for your IT support organization to transfer service responsibilities to internal consultants when you have sufficient people and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can easily and safely take on additional jobs outside your main areas of excellence and open additional territories without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT support provider by offering more solutions to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a wide range of technologies and can be a reliable reservoir of skills for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
  • Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Efficient remote service cuts costs and produces fast solutions.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Schaumburg, Illinois Organizations
Progent's veteran roster of certified engineers offers Schaumburg, Illinois companies a wide range of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service providers include:

Learn More About Progent's Consulting Program for Network Service Providers in Schaumburg, Illinois
For additional information about Progent's consulting program for IT service firms in Schaumburg, Illinois, call 1-800-993-9400 or refer to Contact Progent.