Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Fresno
ProgentProgentís consulting support for network service firms in Fresno California enables your company to provide your customers Progent's consulting and Help Desk Call Center support using your brand as a transparent supplement to your regular IT support team. These services can help you add to your client base, close gaps in your service catalog, create happy clients, and improve your profits.

Progentís nationwide roster of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as seamless expansions to the support groups of some of the worldís largest IT service businesses. Progentís range of technical knowledge allows you to add to the scope of your IT service business, and Progentís close integration with your support team lets you promote and preserve your company's brand.

Progent is a network consulting company with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network engineers of any private computer support firm in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your clients of professional services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to a successful service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but challenging to set up and manage. Smaller IT support companies rarely have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service firms an economical way to retain their company branding while providing their clients responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technologies your firm can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metro areas is available across the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your clients submit incident reports by means of your custom branded Internet portal, an 800 phone number, or by sending an email to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information on Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service organizations allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your staff and strategic in-house competencies at your own pace without being forced to decline opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal IT service group, under your management, and bills your firm instead of your client.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Reporting: Progent uses an advanced service documentation platform to ensure that all services delivered are thoroughly described. This allows you to shift account assignments to internal personnel once you have sufficient people and relevant technical skills.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently take on more jobs outside your core areas of excellence and open new territories without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more services to more clients under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT support business.
  • Rapid Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Customers Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Remote Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to high-level consulting. Effective online support cuts costs and produces quick results.
  • Top Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Fresno, California Organizations
Progent's nationwide roster of certified engineers can deliver Fresno, California organizations a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Reseller Support for IT Service Providers in Fresno, California
For additional information about Progent's reseller support for IT service firms in Fresno, California, call 1-800-993-9400 or visit Contact Progent.