Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Fresno
ProgentProgentís consulting services for IT service firms in Fresno California enables your company to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent supplement to your regular network support team. These services can help you add to your revenue, close gaps in your service offerings, create happy clients, and improve your profits.

Progent's roster of network infrastructure engineers, PC support specialists, network administrators, and data security consultants have worked as seamless adjuncts to the support staffs of some of the country's largest IT service businesses. Progentís range of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progentís transparency lets you promote and preserve your branding.

Progent is a network support firm with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service organizations features seamless resale to your clients of world-class services. Progent invoices you exclusively and works under your direction to provide your customers consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an efficient service desk. But modern ticketing systems are not only costly to license and staff, but also challenging to configure and manage. Smaller IT support providers rarely have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to keep their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program enable your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your business can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support team delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metro areas is offered across the country at extra cost.
  • You keep complete control of your clients and billing.
  • Your customers submit requests via your custom branded web portal, an 800 phone number, or by sending a request to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to become a sole source for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and strategic IT skills steadily without having to decline opportunities due to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support group, under your management, and invoices you rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Documentation: Progent uses an advanced service reporting platform to make sure all services delivered are thoroughly documented. This enables support group to transfer service responsibilities to in-house consultants when you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and efficiently take on additional jobs beyond your core fields of expertise and serve additional geographies without assuming the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support firm by delivering more solutions to more customers under your own brand.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Clients Happy: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote network support from Help Desk support to advanced consulting. Effective online support saves money while delivering quick results.
  • Advanced Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Fresno, California Businesses
Progent's veteran team of certified consultants can provide Fresno, California organizations a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Fresno, California
To learn additional details about Progent's consulting program for network service firms in Fresno, California, call 1-800-993-9400 or visit Contact Progent.