Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in San Jose
ProgentProgentís consulting services for IT service firms in San Jose California enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless supplement to your in-house IT services team. These services can put you on the fast track to grow your revenue, fill out your service offerings, create happy customers, and increase your profits.

Progent's team of network infrastructure experts, PC support specialists, IT admins, and data security consultants have worked as seamless expansions to the support staffs of some of the country's largest IT service businesses. Progentís range of technical knowledge enables you to add to the capabilities of your IT service business, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT support company with two decades of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer services company in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service firms offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and performs under your direction to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective Help Desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also difficult to set up and maintain. Small or niche IT service companies rarely have the required budget or personnel. Progent's Help Desk and ticketing program offers IT service firms an affordable way to retain their custom branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services allow your IT service firm to increase your support workload, the range of technical issues your firm can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metros is available throughout the US at additional cost.
  • You have complete control of your customers and billing.
  • Your clients submit requests via your custom branded web portal, an 800 phone number, or by directing a message to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional details about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service providers allows you to become a sole point of contact for practically all technical guidance and troubleshooting your customers may need. You can grow your staff and core IT skills at your own pace without having to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal support team, responding to your coordination, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Reporting: Progent utilizes an enterprise-class documentation platform to ensure that all IT services delivered are fully described. This allows you to shift account assignments to internal consultants once you have enough staff and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and affordably take on additional jobs outside your core areas of excellence and open additional geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by delivering more services to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide range of technologies and can act as a dependable resource for growing your IT service business.
  • Rapid Escalation: Thanks to a large team of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Online Support Professionals: For two decades, Progent has provided online network support ranging from Call Center support to high-level consulting. Effective remote support cuts costs while delivering fast results.
  • Top Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for San Jose, California Companies
Progent's nationwide team of certified consultants and technical experts can provide San Jose, California companies a broad array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service providers include:

Learn More About Progent's Consulting Program for Network Service Firms in San Jose, California
For more information about Progent's consulting support for network service firms in San Jose, California, call 1-800-993-9400 or visit Contact Progent.