Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in San Jose
ProgentProgentís consulting support for network service organizations in San Jose California allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless supplement to your in-house network support team. This can help you add to your client base, close gaps in your service portfolio, satisfy your clients, and increase your bottom line.

Progentís nationwide team of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as seamless supplements to the support groups of some of the worldís largest IT service businesses. Progentís range of expertise enables you to widen the scope of your IT support business, and Progentís close integration with your support team helps you promote and protect your branding.

Progent is an IT support company with two decades of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and works under your direction to provide your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and maintain. Smaller IT service providers seldom have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service firms an affordable way to keep their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing solution enable your IT service firm to increase your support workload, the diversity of technologies your firm can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Normal support times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in larger metros is offered across the country at extra cost.
  • You have full control of your customers and invoicing.
  • Your clients submit service requests via your branded web portal, a toll-free number, or by directing an email to your dedicated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information about Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service firms allows you to act as a sole point of contact for virtually all IT expertise your customers may require. You can grow your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house IT service team, under your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an advanced service documentation platform to ensure that all IT services delivered are thoroughly described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel when you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and affordably accept more opportunities outside your core areas of expertise and serve additional geographies without exposure to the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network support provider by delivering more solutions to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a wide array of IT disciplines and can be a dependable reservoir of skills for growing your IT support business.
  • Rapid Escalation: With a large team of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
  • Remote Support Professionals: For two decades, Progent has delivered remote network support from Call Center support to advanced consulting. Effective remote support cuts costs while delivering fast results.
  • Top Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for San Jose, California Businesses
Progent's veteran roster of certified consultants can deliver San Jose, California businesses a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Support for IT Service Organizations in San Jose, California
For additional information about Progent's reseller program for IT service organizations in San Jose, California, call 1-800-993-9400 or visit Contact Progent.