Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Dallas
ProgentProgentís consulting support for network service firms in Dallas Texas enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless extension of your regular IT support group. This can ease the way for you to grow your client base, expand your service catalog, satisfy your clients, and improve your profits.

Progentís nationwide team of network engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT groups of some of the country's biggest IT service businesses. Progentís range of technical knowledge allows you to add to the capabilities of your IT support practice, and Progentís transparency lets you promote and preserve your branding.

Progent is a network support company with 20 years of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent IT services company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service organizations features seamless resale to your customers of world-class IT services. Progent bills you exclusively and works under your direction to provide your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of an efficient service desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also challenging to configure and manage. Small or niche IT service firms seldom have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT support firms an affordable way to retain their own branding while delivering their customers world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the range of technical issues your company can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metro areas is available across the country at extra cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit service requests using your branded Internet portal, a toll-free number, or by directing a request to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service organizations allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills at your own pace without having to decline opportunities owing to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, under your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Reporting: Progent utilizes an advanced service documentation system to make sure all IT services delivered are thoroughly documented. This makes it easy for you to transfer service assignments to in-house personnel once you have enough staff and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and efficiently take on more jobs beyond your main areas of excellence and serve additional territories without assuming the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive network service firm by offering more services to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a broad array of technologies and can act as a dependable resource for growing your IT support business.
  • Rapid Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Clients Happy: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Remote Support Professionals: For 20 years, Progent has provided remote IT support ranging from Help Desk services to high-level consulting. Effective remote service saves money and produces fast solutions.
  • Top Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Dallas, Texas Organizations
Progent's veteran roster of certified consultants and technical experts offers Dallas, Texas organizations a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Organizations in Dallas, Texas
To learn more details about Progent's consulting support for IT service organizations in Dallas, Texas, call 1-800-993-9400 or visit Contact Progent.