Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Dallas
ProgentProgentís consulting support for IT service organizations in Dallas Texas enables your company to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a transparent augmentation of your regular IT services group. This can ease the way for you to grow your client base, fill out your service offerings, create happy clients, and improve your bottom line.

Progentís nationwide team of network infrastructure engineers, PC support technicians, IT administrators, and data security consultants have worked as seamless expansions to the support groups of some of the worldís biggest IT service businesses. Progentís breadth and depth of expertise enables you to broaden the scope of your IT support business, and Progentís transparency lets you promote and protect your company's brand.

Progent is an IT consulting company with 20 years of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided remote technical support and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for network service providers features seamless resale to your clients of world-class services. Progent bills you exclusively and works under your direction to provide your clients support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful Help Desk. But modern ticketing systems are not just expensive to license and staff, but also difficult to configure and maintain. Smaller IT support organizations seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT service organizations an affordable way to retain their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support volume, the range of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in major metros is offered across the US at additional cost.
  • You keep full control of your customers and billing.
  • Your clients submit incident reports using your branded Internet portal, an 800 phone number, or by sending an email to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details about Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service organizations allows your support team to become a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your team and core IT skills at your own pace without being forced to decline opportunities due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal support team, under your coordination, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class service documentation system to make sure all services performed are thoroughly described. This allows support group to transfer account responsibilities to in-house consultants when you have sufficient staff and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and safely accept more jobs outside your main areas of excellence and serve new territories without assuming the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service provider by offering more services to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a broad array of technologies and can be a reliable resource for expanding your IT support operations.
  • Fast Escalation: Thanks to a sizable team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk support to advanced consulting. Effective online service saves money while delivering quick results.
  • Top Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Dallas, Texas Companies
Progent's veteran roster of certified consultants and technical experts can provide Dallas, Texas businesses a wide array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Program for IT Service Organizations in Dallas, Texas
To learn additional details about Progent's reseller support for network service organizations in Dallas, Texas, call 1-800-993-9400 or see Contact Progent.