Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Napa
ProgentProgentís consulting services for network service organizations in Napa California enables your company to provide your customers Progent's consulting and Help Desk support under your company's brand as a seamless extension of your in-house IT services team. These services can ease the way for you to add to your client base, fill out your service offerings, satisfy your customers, and increase your profits.

Progentís nationwide team of network infrastructure engineers, desktop integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as seamless extensions to the IT staffs of some of the worldís largest IT support firms. Progentís breadth and depth of technical knowledge enables you to widen the scope of your IT support practice, and Progentís close integration with your support team lets you strengthen and protect your branding.

Progent is an IT consulting firm with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your customers of professional IT services. Progent invoices you directly and works under your instructions to deliver your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective Help Desk. But modern ticketing platforms are not only costly to acquire and staff, but also challenging to configure and manage. Smaller IT support firms rarely have the required budget or personnel. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their custom branding while providing their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Service Desk and ticketing program enable your IT service firm to expand your support volume, the diversity of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metros is offered throughout the US at additional cost.
  • You have complete control of your clients and billing.
  • Your clients enter incident reports via your own branded web portal, an 800 number, or by sending a message to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service organizations allows you to become a sole point of contact for practically all technical expertise your customers may need. You can build your staff and core IT skills steadily without having to turn down opportunities owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house support group, under your coordination, and invoices your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent utilizes an advanced service reporting platform to ensure that all services delivered are thoroughly described. This allows support group to shift service assignments to internal personnel once you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably accept more jobs outside your main fields of excellence and serve additional geographies without the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT service provider by delivering more services to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a broad array of technologies and can act as a dependable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Customers Happy: Happy customers are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
  • Remote Support Professionals: For two decades, Progent has delivered online network support from Help Desk services to high-level consulting. Effective online support cuts costs and produces fast solutions.
  • Major Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Napa, California Businesses
Progent's seasoned roster of certified consultants offers Napa, California businesses a broad array of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Providers in Napa, California
To learn more details about Progent's reseller support for IT service organizations in Napa, California, call 1-800-993-9400 or see Contact Progent.