Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Napa
ProgentProgentís consulting support for IT service organizations in Napa California enables you to provide your customers Progent's consulting and Help Desk Call Center support using your brand as a transparent supplement to your regular network services group. These services can help you add to your client base, fill out your service catalog, satisfy your clients, and increase your profits.

Progent's roster of network experts, PC support technicians, network administrators, and cybersecurity professionals have worked as transparent supplements to the support staffs of some of the country's largest IT service firms. Progentís breadth and depth of expertise allows you to broaden the capabilities of your IT support business, and Progentís close integration with your support team lets you promote and protect your company's brand.

Progent is a network support firm with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private IT support company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but a hassle to configure and maintain. Small or niche IT service companies do not have the necessary resources. Progent's Service Desk and ticketing solution gives IT service firms a practical way to retain their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your support workload, the range of technologies your company can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

  • Progent's remote desktop service staff delivers Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Standard service hours are 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metros is available throughout the US at extra cost.
  • You retain full control of your customers and invoicing.
  • Your customers enter requests via your own branded Internet portal, an 800 number, or by sending a message to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional details about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows your support team to become a sole point of contact for practically all IT expertise your clients may require. You can grow your staff and strategic IT skills at your own pace without having to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, responding to your management, and bills your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent uses an enterprise-class reporting platform to ensure that all IT services delivered are fully documented. This allows your IT support organization to transfer service responsibilities to in-house consultants when you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and affordably take on more opportunities outside your core fields of excellence and serve additional geographies without assuming the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT service provider by offering more services to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide array of technologies and can be a dependable resource for growing your IT support operations.
  • Fast Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has provided online network support ranging from Help Desk support to high-level consulting. Efficient online support saves money and produces fast results.
  • Major Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Napa, California Businesses
Progent's veteran team of certified consultants can deliver Napa, California businesses a wide array of online consulting and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Support for Network Service Providers in Napa, California
For additional details about Progent's reseller support for IT service firms in Napa, California, call 1-800-993-9400 or visit Contact Progent.