Norfolk Consulting Expertise for IT Service Companies
Temporary Support Team Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Norfolk
Progent’s consulting support for network service firms in Norfolk Virginia enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house IT support group. These services can put you on the fast track to grow your revenue, flesh out your service offerings, create happy clients, and increase your profits.
Progent’s nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as seamless adjuncts to the support staffs of some of the world’s largest IT support firms. Progent’s breadth and depth of expertise enables you to widen the scope of your IT service business, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is a network support firm with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of professional IT services. Progent bills you exclusively and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who require 24x7 support.
Help Desk and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful service desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but a hassle to set up and manage. Smaller IT service companies rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations an economical way to retain their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT service firms include:
- Progent's online desktop support team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at additional cost.
- Optional on-premises support in larger metros is available throughout the US at extra cost.
- You retain full control of your clients and billing.
- Your clients enter service requests using your custom branded Internet portal, a toll-free number, or by sending an email to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service providers allows your support team to act as a sole point of contact for virtually all IT expertise your clients may require. You can build your staff and core in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and bills you instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize expenses.
- Extensive Documentation: Progent uses an enterprise-class reporting platform to make sure all IT services performed are thoroughly documented. This makes it easy for you to shift account assignments to in-house consultants when you have enough people and appropriate skill sets.
- Safely Expand Your Service Business: You can easily and affordably accept more jobs outside your core areas of excellence and open additional territories without assuming the risks involved with increasing your head count too rapidly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more customers under your own company name.
- Add to Your IT Support Catalog: Progent offers world-class expertise in a wide array of IT disciplines and can be a dependable resource for expanding your IT service operations.
- Fast Problem Escalation: With a sizable team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Make Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
- Online Technical Support Professionals: For two decades, Progent has provided remote IT support ranging from Call Center services to high-level consulting. Efficient remote support saves money and produces quick solutions.
- Top Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Norfolk, Virginia Companies
Progent's veteran roster of certified consultants can deliver Norfolk, Virginia businesses a broad array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- AD Design
- Office/Microsoft 365 Integration
- Dynamics GP Customization
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Troubleshooting
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Configuration
- Security and Compliance Expertise
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtual Server Management
- Hyper-V Integration
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Management
- iPhone Integration
- Google Android Phone Support
- Ransomware Defense
- Data Backup/Recovery Expertise
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- WiFi Site Surveys
Learn More About Progent's Consulting Support for IT Service Organizations in Norfolk, Virginia For more information about Progent's reseller program for network service organizations in Norfolk, Virginia, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
MOM 2005 Case Study
Example Application MOM
Before Progent’s MOM-based solution, network issues were handled reactively, once workers complained about them. With the help of proactive, computer generated warnings and trend reports created by MOM, Progent can now address system troubles before they becomes critical enough to impact network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients know that the problems are there. Progent supports MOM 2005 and MOM 2000 to provide small company IT systems enterprise-class service continuity, safety and performance.
Consult Local Government
Microsoft Certified Expert Small Government Services
Progent has a long background providing a full-spectrum of remote network consulting and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the pioneers in providing expert online IT support and has provided network support to organizations in all 50 states. Remote support eliminates travel expenses and solves problems faster than onsite service calls.
Application Monitoring Professional
System Center MOM Engineers
Remote continuous network monitoring, automated alerts, and actionable reports are vital to maintaining the health of your network and eliminating preventable and costly downtime. Remote Monitoring and Management solutions have advanced to the point that companies of all sizes can afford a degree of protection that was previously reserved for large enterprises. Progent can provide several RMM solutions available as economical services created to help your company to detect and fix a most IT network problems before they get big enough to disrupt your business.
Microsoft Certified Expert Data Protection Manager 2016 Planning Professionals
System Center DPM 2016 Online Troubleshooting
System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified restore functions for Microsoft-based networks. Data Protection Manager 2016 offers application-aware protection for key platforms such as Microsoft SQL, Exchange and SharePoint, protects Windows and Linux VMs, works with virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist organizations of all sizes to plan, deploy, administer, and troubleshoot an enterprise-wide backup/restore solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous release of DPM or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can deliver as-needed guidance to help you through challenging issues or provide comprehensive project management services to make sure you finish your SCDPM 2016 deployment on schedule and within your budget.
24-Hour Double-Take Software Availability On-site Support
Double-Take Replication Manager Online Troubleshooting
DoubleTake/Carbonite Software publishes a selection of tools intended to provide small companies a variety of affordable alternatives for backing up and recovering vital workloads including Exchange Server, Microsoft SQL Server, Blackberry, and Microsoft SharePoint. Progent’s disaster recovery planning consultants have extensive experience integrating DoubleTake/Carbonite products into small business information networks to create a high state of fault tolerance and disaster recovery readiness at an affordable price.
Check Point Ransomware Protection Computer Security
Check Point NGFW Firewalls Network Security Auditor
Progent's Check Point firewall experts can show you how to design, integrate, and manage firewall solutions that rely on Check Point Next Generation firewall appliances and Check Point's subscription-based security services. Progent's consultants can also help you maintain legacy Check Point firewalls or migrate efficiently to Check Point's next-generation firewalls.
Microsoft SCOM 2012 On-site Support
SCOM 2012 Fabric Monitoring Consulting Services
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or onsite technical support to assist you to remediate critical problems uncovered by SCOM 2012.
Small Business Integration Company
Microsoft Small Business Software Support
Progent is a leader in economically providing enterprise-class network support to small companies. Progent's success in handling the network support needs of the chronically underserved small business sector is the combined result of major technical and process breakthroughs that have eliminated much of the conventional expenses out of managing IT service, added unmatched professional expertise into the IT service mechanism, and significantly streamlined the repair cycle.
Windows Server 2012R2 Security Online Support
24-Hour Windows Server 2012 R2 Configuration Manager Professional
Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout strategies, tune your infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT support team, create a corporate-wide security strategy, streamline network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Immediate Solaris Engineers
UNIX Consulting
If your company network combines Solaris technology with Windows, Progent can show you how to integrate your computers into a unified environment that permits all your OS platforms to coexist for easy administration, seamless dataflow, high dependability, superior performance, and strong security. Progent's Sun Solaris and Microsoft Windows coexistence support offerings feature network infrastructure integration and service, consulting for Windows services for UNIX, online network monitoring and administration, remote network support and troubleshooting, in-person technical support, and Contact Center outsourcing.
Dynamics GP Power BI Remote Support Services
Open Now Great Plains Migration Support
Key characteristics of Microsoft Dynamics GP software include a modular structure that lets you buy just the components you require, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a tightly interconnected environment, enhanced reporting capabilities that permit you to track all operations, income and spending and sales patterns, compatibility with Microsoft Office to speed access to business data, the ability to integrate data from virtually any db software or desktop software into Microsoft Dynamics GP/Great Plains, plus an open design that makes it possible to create specialized applications. Progent can help you set up and support a reliable, protected server and communications network to support Dynamics GP/Great Plains, and can provide expert GP/Great Plains consultants to show you how to turn the advanced features of Dynamics GP/Great Plains accounting into a high-value business management solution.
24x7x365 ISA 2006 Remote Support
Forefront Threat Management Gateway 2010 Cybersecurity Organizations
Internet Security and Acceleration Server 2006 is a multi-functional gateway that offers a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching platform for securing the Internet-facing applications of any organization against a broad range of attacks. Progent's certified ISA Server 2006 support professionals can help you design, cost-justify, pilot, install, customize and support the Standard or Enterprise version of ISA Server on your network.
Time Machine Backup Consulting Services
Immediate Linux Backup Specialist
Progent offers economical remote support from consultants skilled in a wide array of utilities and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and desktops plus laptops and handhelds. Progent offers consulting support for leading backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent's consultants can assist your company to install, enhance, or maintain data backup systems for a variety of architectures including local, remote, cloud, or hybrid.
Remote Support Services Data Center
Urgent Colocation Technology Consulting Services
Progent’s data center support services are designed for businesses with hardware housed at Internet Data Centers or data center co-location hosting facilities and in need of on-demand on-premises service at the colocation site plus off-site support from Microsoft and Cisco Premier Certified professionals. Progent provides a complete array of Internet Data Centers and IDC and colo support services such as network architecture analysis, Windows and Linux server integration and support, troubleshooting for server and communications infrastructure, development and deployment of fault tolerant systems, defining and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and planning high-availability server and storage cluster configurations.
Expertise for IT Service Providers Support and Setup
Support for IT Service Firms Network Consulting
Progent's Reseller Program for IT Service Firms lets you use Progent's information technology engineers under your own service brand as a seamless arm of your network consulting staff.
Small Business WAPs Online Support Services
Small Business 300 Access Point Consulting
Cisco's Small Business series of APs are Linux-powered units designed as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network experts offer online or onsite integration and debugging support to help you to plan, implement, upgrade, tune, administer and troubleshoot Cisco Small Business wireless AP environments of any scale or topology.
Mac Remote Consultants
OS X Troubleshooting Consulting
Progent offers national remote help and consulting services for companies that run Apple macOS and OS X networks or whose IT systems include a combination of Mac and Microsoft Windows products. Progent's consultants offer Apple macOS and OS X users a variety of IT services including desktop support, migration to the current edition of macOS from other earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent can also help you with Apple iPhone and iPad integration and management, or moving to Apple's iCloud. Online network consulting provides maximum leverage for your information technology dollar by preserving client productivity and limiting the time billed for computer analysis and repair. Sophisticated online access tools and experienced service specialists and engineers combine to enable Progent to handle most network problems without squandering time and expense by going to your site. In most of cases your network issues can be dealt with over the phone or via a mix of phone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM premier security specialists to help you with the most challenging system issues.
Remote Cisco ASA firewall VPN Online Support Services
ASA and PIX Firewall Network Engineer
Progent’s Cisco-Certified technology experts offer experienced PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and secure access services. Extending from small, easy-to-install desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible level of security, performance and reliability for business networks of all sizes. PIX firewalls are based on a hardened, specially designed operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative solutions. Progent’s Cisco consultants can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Small Business Network Consulting Experts
Small Business Computer Consulting Company
Progent's Microsoft and Cisco premier computer engineers offer expert support for a broad array of technologies and can provide that expertise online anywhere in the U.S. or onsite in major cities throughout the country and anywhere in California. Progent offers remote help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a mix of Microsoft Windows and UNIX/Linux platforms. Progent also can provide access to the help of Cisco CCIE infrastructure engineers for complex connectivity issues, plus the assistance of CISA-qualified security consultants to assist with high-level security design and troubleshooting. Progent has provided remote troubleshooting to businesses in all 50 states in the United States.
Windows and Solaris Computer Consultant
24 Hour Windows and UNIX Professionals
If you are developing UNIX-based applications in an environment that has MS Windows-based processors, PCs, and office applications, Progent can provide full-service network support outsourcing that frees you to concentrate on your area of high-value expertise without the continual hassle of maintaining your business network. By using smart server monitoring and by providing online and in-person assistance when your company needs it, Progent offers an affordable solution for managing an information network that provides excellent availability, protection, and performance. Progent's developer support services include full-service information technology outsourcing, virtual server infrastructure, online and in-person support and repair, proactive network monitoring, and Contact Center outsourcing.
Office 365 IDFix Setup and Support
Office 365 Deployment Readiness Specialists
Microsoft supports transparent hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have some mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365 solution is successfully completed on schedule and on budget.
Microsoft Experts Skype for Business Front End Pool Pairing Services
Skype for Business conference bridges Specialist
Microsoft Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network telephony. Microsoft Lync 2010 can extend the capability of Exchange Server, SharePoint Server and Office or Office 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's certified IM and Presence consultants can provide online and onsite support services to assist you to maintain and repair your current Lync Server 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also help you to design and execute a smooth Skype for Business migration.
Exchange 2003 Server Migration
Microsoft Exchange 2003 IT Consulting
Progent's Microsoft certified consultants can help you design and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network downtime, simplifies ongoing support requirements, and makes your Exchange 2003 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the knowledge and experience to finish your move rapidly and economically. Progent's Exchange 2003 help, repair, and design services include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business goals.
MCSE Expert Certified Failover Cluster Manager Windows Server 2012 Integration Services
Windows Server 2012 Failover Cluster On-site Support
Progent's Microsoft-certified failover clustering consultants can help companies of all sizes to evaluate the benefits of adopting Windows Server 2012 failover clustering to build a powerful fault-tolerant/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 environment, provide online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual machines, and show you how to automate the management of failover clusters.
