Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Norfolk
ProgentProgentís consulting support for network service firms in Norfolk Virginia enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house IT support group. These services can put you on the fast track to grow your revenue, flesh out your service offerings, create happy clients, and increase your profits.

Progentís nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as seamless adjuncts to the support staffs of some of the worldís largest IT support firms. Progentís breadth and depth of expertise enables you to widen the scope of your IT service business, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is a network support firm with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of professional IT services. Progent bills you exclusively and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful service desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but a hassle to set up and manage. Smaller IT service companies rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations an economical way to retain their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's online desktop support team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in larger metros is available throughout the US at extra cost.
  • You retain full control of your clients and billing.
  • Your clients enter service requests using your custom branded Internet portal, a toll-free number, or by sending an email to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service providers allows your support team to act as a sole point of contact for virtually all IT expertise your clients may require. You can build your staff and core in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and bills you instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Documentation: Progent uses an enterprise-class reporting platform to make sure all IT services performed are thoroughly documented. This makes it easy for you to shift account assignments to in-house consultants when you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can easily and affordably accept more jobs outside your core areas of excellence and open additional territories without assuming the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide array of IT disciplines and can be a dependable resource for expanding your IT service operations.
  • Fast Problem Escalation: With a sizable team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Online Technical Support Professionals: For two decades, Progent has provided remote IT support ranging from Call Center services to high-level consulting. Efficient remote support saves money and produces quick solutions.
  • Top Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Norfolk, Virginia Companies
Progent's veteran roster of certified consultants can deliver Norfolk, Virginia businesses a broad array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:

Learn More About Progent's Consulting Support for IT Service Organizations in Norfolk, Virginia
For more information about Progent's reseller program for network service organizations in Norfolk, Virginia, call 1-800-993-9400 or refer to Contact Progent.