Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Norfolk
ProgentProgentís consulting services for network service firms in Norfolk Virginia enables your company to provide your customers Progent's consulting expertise and Help Desk support with your brand as a transparent supplement to your in-house network services team. These services can put you on the fast track to grow your client base, flesh out your service offerings, satisfy your customers, and improve your bottom line.

Progentís nationwide roster of network experts, desktop integration and troubleshooting specialists, network admins, and data security consultants have acted as transparent adjuncts to the IT groups of some of the country's biggest IT support firms. Progentís breadth and depth of expertise allows you to broaden the capabilities of your IT support practice, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is an IT consulting firm with 20 years of experience delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of world-class IT services. Progent bills your firm directly and works under your direction to provide your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient IT Call Center. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but also a hassle to configure and manage. Smaller IT support firms rarely have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations a practical way to retain their company branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow you to increase your support volume, the diversity of technologies your company can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's online desktop service team delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite support in major metros is offered across the US at extra cost.
  • You keep full control of your customers and billing.
  • Your customers submit incident reports by means of your own branded Internet portal, a toll-free number, or by directing a request to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole source for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal support group, responding to your coordination, and invoices you instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent uses an advanced service documentation platform to ensure that all services performed are thoroughly documented. This enables you to shift account responsibilities to internal consultants when you have sufficient staff and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and safely accept additional jobs outside your core areas of expertise and serve additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum IT service firm by delivering more solutions to more clients using your own brand.
  • Add to Your Services Catalog: Progent can provide world-class expertise in a wide range of technologies and can be a dependable resource for growing your IT support business.
  • Fast Escalation: Thanks to a large roster of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Remote Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Effective remote service cuts costs while delivering quick results.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Norfolk, Virginia Organizations
Progent's nationwide team of certified consultants and technical experts offers Norfolk, Virginia organizations a wide array of online consulting and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More About Progent's Consulting Support for IT Service Providers in Norfolk, Virginia
For more information about Progent's consulting support for network service firms in Norfolk, Virginia, call 1-800-993-9400 or visit Contact Progent.