Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Norfolk
ProgentProgentís consulting services for network service organizations in Norfolk Virginia enables you to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a transparent supplement to your regular IT support group. These services can put you on the fast track to grow your client base, close gaps in your service portfolio, satisfy your customers, and improve your profits.

Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity professionals have acted as seamless supplements to the IT staffs of some of the country's largest IT service firms. Progentís range of expertise enables you to broaden the capabilities of your IT service business, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is an IT support company with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private IT support firm in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service providers features seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and performs under your instructions to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but also difficult to configure and maintain. Small or niche IT support companies do not have the required financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an economical way to retain their own branding while delivering their customers responsive desktop support backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing program enable you to expand your support workload, the range of technologies your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's online desktop service staff delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metros is offered throughout the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit requests via your own branded web portal, an 800 number, or by directing a message to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information on Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service providers allows your support team to act as a sole point of contact for virtually all IT expertise your clients may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to say no to opportunities due to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your in-house support team, responding to your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Service Reporting: Progent uses an enterprise-class documentation platform to ensure that all IT services delivered are thoroughly documented. This makes it easy for support group to shift account responsibilities to internal personnel when you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and efficiently take on additional jobs outside your main fields of expertise and open additional geographies without exposure to the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support firm by offering more solutions to more customers under your own company name.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
  • Fast Escalation: Thanks to a large team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Happy: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk services to advanced consulting. Effective remote support cuts costs while delivering fast results.
  • Major Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Norfolk, Virginia Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Norfolk, Virginia companies a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Program for Network Service Firms in Norfolk, Virginia
For additional information about Progent's reseller support for network service organizations in Norfolk, Virginia, call 1-800-993-9400 or visit Contact Progent.