Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Norfolk
Progent’s consulting support for network service firms in Norfolk Virginia enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house IT support group. These services can put you on the fast track to grow your revenue, flesh out your service offerings, create happy clients, and increase your profits.
Progent’s nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as seamless adjuncts to the support staffs of some of the world’s largest IT support firms. Progent’s breadth and depth of expertise enables you to widen the scope of your IT service business, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is a network support firm with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of professional IT services. Progent bills you exclusively and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who require 24x7 support.
Help Desk and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful service desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but a hassle to set up and manage. Smaller IT service companies rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations an economical way to retain their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT service firms include:
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service providers allows your support team to act as a sole point of contact for virtually all IT expertise your clients may require. You can build your staff and core in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Norfolk, Virginia Companies
Progent's veteran roster of certified consultants can deliver Norfolk, Virginia businesses a broad array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:
Learn More About Progent's Consulting Support for IT Service Organizations in Norfolk, Virginia For more information about Progent's reseller program for network service organizations in Norfolk, Virginia, call 1-800-993-9400 or refer to Contact Progent.