Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Webster
ProgentProgentís consulting support for network service organizations in Webster Texas allows your company to provide your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless augmentation of your in-house network support group. This can help you grow your revenue, flesh out your service catalog, create happy customers, and improve your bottom line.

Progentís nationwide team of network engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as seamless expansions to the IT staffs of some of the country's biggest IT service firms. Progentís range of technical knowledge allows you to widen the capabilities of your IT service business, and Progentís close integration with your support team lets you promote and protect your company's brand.

Progent is a network consulting company with 20 years of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any private computer support firm in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your clients of professional services. Progent bills your firm exclusively and performs under your direction to deliver your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But modern ticketing systems are not only costly to license and staff, but a hassle to set up and manage. Small or niche IT support companies seldom have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to retain their custom branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the range of technical issues your company can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop support staff delivers Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
  • Standard support hours are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metros is offered throughout the country at additional cost.
  • You have full control of your clients and billing.
  • Your customers submit incident reports by means of your branded Internet portal, an 800 phone number, or by directing a request to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more details about Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for virtually all IT expertise your clients may need. You can grow your team and core IT skills steadily without being forced to decline opportunities due to a lack of expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your in-house IT service group, responding to your direction, and invoices your firm rather than your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class service reporting platform to make sure all services delivered are fully documented. This enables you to transfer account responsibilities to in-house personnel when you have enough staff and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely take on additional opportunities outside your core fields of excellence and open new geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support firm by delivering more solutions to more customers using your own brand.
  • Add to Your Services Catalog: Progent can provide world-class expertise in a wide array of IT disciplines and can be a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: With a sizable team of top-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Make Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has delivered remote IT support from Call Center support to high-level consulting. Efficient remote support saves money while delivering fast solutions.
  • Top Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Webster, Texas Organizations
Progent's nationwide team of certified consultants and technical experts can provide Webster, Texas organizations a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Webster, Texas
For more details about Progent's reseller program for network service organizations in Webster, Texas, call 1-800-993-9400 or refer to Contact Progent.