Computer Support for Small Companies
Outsourcing Programs Datasheets and IT Outsourcing/Co-sourcing White Paper
Why Outsource Your Network Consulting and Support?
Whether it involves designing network infrastructure, setting up a Help Desk Call Center, deploying out a new email platform, creating an on-line business application, or similar complex projects, outsourcing your system services can lower expenses, administrative distraction, and engineering risks while permitting system service costs to grow in a more gradual and controlled manner than is feasible by building up a big, expert in-house support staff.
Progent has generated a white paper that summarizes the benefits businesses of any size can gain from outsourcing or co-sourcing computer consulting and other information technology services. To open a print-formatted PDF version of this document and learn how outsourcing can save your expenses and improve productivity, click:
IT Outsourcing and Co-sourcing White Paper (PDF - 135 KB)
IT Outsourcing and Network Support Packages
For businesses with 10 to 250 network users, Progent has developed affordable outsourcing packages that give you timel access to Microsoft Premier network consulting professionals without requiring you to support a full in-house network support staff. This page allow you to view printable Acrobat-format datasheets that detail these outsourcing packages.
Progent’s Small Business IT Outsourcing Package offers economical system administration, network expertise, troubleshooting, and Help Desk Call Center services for companies with 10-50 network clients. To see a printable PDF copy of this document and learn how outsourced services can cut expenses and enhance productivity, click:
Small Business IT Outsourcing Package Datasheet (PDF - 143 KB)
Progent's Network Monitoring Service Programs provide ongoing server monitoring and IT support for businesses with 50-250 network clients. To view a print-formatted PDF version of this datasheet and learn how outsourced services can lower expenses and improve productivity, click:
Network Monitoring Packages Datasheet (PDF - 105 KB)
An index of content::
Urgent Consultant Services System Center MOM
Technical Consultant Application Monitoring
Even if your business has a small computer support group and a limited technology budget, your information system can still have the same high reliability and performance that once required a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-certified IT consultants, the most recent network management software for 24x7 monitoring and alerts, and economical service packages such as a help desk service to keep your vital network applications and servers up and running.
Microsoft LCS Server IM Online Technical Support
Microsoft Live Communications Server Specialist
MS Communications Server provides Instant Messaging and Real Presence as part of a scalable, enterprise-grade package offering advanced security, transparent compatibility with additional Microsoft software, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. Communications Server allows lower costs and improved operational efficiencies, increased worker output, and stronger intellectual property protection. Microsoft Communications Server has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence experts can provide online and on-premises configuration support and mediation help for your Office Communications Server 2007 deployment and can assist your organization to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also assist you to plan and execute an efficient upgrade that will add significant strategic value to your IT system
VMware NSX and SRM Consult
VMware vRealize Orchestrator vRO Professionals
VMware's NSX network virtualization technology allows you to create entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, configure, test and maintain a disaster recovery system based on VMware SRM and VMware NSX.
Juniper J Series Firewall Security Firms
Juniper J2320 Router Cybersecurity Tech Services
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Double-Take Replication Manager Online Technical Support
Double-Take Replication Manager Online Technical Support
DoubleTake/Carbonite Software publishes a selection of tools intended to provide small companies a range of cost-effective alternatives for backing up and recovering vital applications including Microsoft Exchange, Microsoft SQL, Blackberry, and SharePoint. Progent’s business continuity planning experts have extensive experience incorporating DoubleTake/Carbonite technology into small company information systems to achieve an advanced state of fault tolerance and disaster recovery capability at a budget-friendly cost.
Setup and Support Microsoft SQL Server 2008
SQL 2008 Analysis Services Professional
SQL Server 2008 delivers powerful, standardized tools to computer experts as well as to network users, lessening the complexity of designing, deploying, administering, and accessing company information and database applications in environments ranging from mobile devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2008 call for a network consultant with real-world expertise and wide knowledge in designing and building data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
IT Consultants Microsoft Solutions Framework Project Methodology
Problem Escalation Through Teamwork Network Support Service
Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, in the trenches of network support, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices that are incorporated into company-wide best practices training that Progent teaches its support team. This guarantees that you get not just expert IT skills, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems efficiently.
Outlook for Mac Onsite Technical Support
Excel for Mac On-site Support
Microsoft Mac Office allows Apple Macintosh users to run the industry's most popular business programs. Progent's Apple-certified Macintosh experts can show you how to set up Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows platforms so that Mac users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with co-workers who run Microsoft Windows. Progent's consultants have experience with both Mac and Windows platforms and can support networks that combine Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which intentionally restrict sharing between Apple Mac and Windows users.
Engineer Microsoft Forefront TMG
Support and Setup Forefront Threat Management Gateway 2010
Microsoft Forefront Threat Management Gateway is based on the proven security capabilities of Microsoft ISA Server 2006 and offers a centrally managed Internet gateway that delivers a single-server platform for an array of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting features, permits custom reports powered by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft-certified consultants can help you to design and execute pilot and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also help you to migrate smoothly to Forefront Threat Management Gateway 2010 from ISA Server.
Specialists Dynamics GP 2015
Dynamics GP 2015 SQL Server Analysis Services Reports
Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, works with popular handheld devices, permits single login with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, extends the Web Client, and adds over 100 enhancements to its library of applications. Progent's Microsoft-certified consultants have the broad knowledge and hands-on experience to address the critical technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will optimize the return on your investment in this mission-critical product.
Windows 8.1 Security Integration Support
Windows 8.1 Migration Small Office IT Outsourcing
Windows 8.1 is engineered to run on devices ranging from smart phones and slates to engineering workstations. A wealth of innovative features, such as touch screen interface and signature live tiles user interface, provide a broad range of advantages for organizations who understand how to exploit them. Progent's Windows consultants can assist bring your business up the learning curve with Windows 8.1 and show you how to derive significant competitive advantage from the operating system's various technical enhancements.
Mac Online Technical Support Technology Professional
macOS Online Consult
Progent provides nationwide online phone support and consulting services for businesses who run Apple Mac OS X environments or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's experts offer Apple macOS and Mac OS X users a range of IT services such as desktop assistance, upgrading to the latest edition of Mac OS X from legacy editions of Mac, plus help with Mac applications. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad support, or migrating to Apple's iCloud services. Online network consulting offers maximum leverage for your information technology dollar by preserving client efficiency and shortening the time charged for computer analysis and repair. Sophisticated remote support utilities and skilled technicians and consultants combine to enable Progent to solve the majority of IT issues without wasting time and money by going to your site. In the vast majority of situations your IT problems can be remediated by telephone or through a combination of phone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP certified security professionals to assist you with the toughest system issues.
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