Computer Help for Small Organizations
Outsourcing Programs
Datasheets and IT Outsourcing/Co-sourcing White Paper
Why Outsource Your Network Consulting and Support?
Whether it involves designing network infrastructure, setting up a Contact Center, rolling out a new email system, building an eCommerce business application, or other complex projects, outsourcing your IT support can lower costs, management hassle, and technical risks while permitting IT service expenses to increase in a more linear and controlled fashion than is feasible by hiring a big, all-purpose internal IT staff.
Progent has produced a white paper that summarizes the benefits businesses of all sizes can derive by outsourcing or co-sourcing computer support and other information technology services. To view a printable Acrobat version of this white paper and learn how outsourcing can lower your expenses and enhance productivity, click:
IT Outsourcing and Co-sourcing White Paper (PDF - 135 KB)
IT Outsourcing and Network Support Packages
For companies with 10 to 250 desktop clients, Progent offers cost-effective outsourcing options that give you fast availability of Microsoft and Cisco Premier computer support professionals without forcing you to maintain a full internal network support staff. The links below allow you to download printable Acrobat-format datasheets that describe these outsourcing packages.
Progent’s Small Business IT Outsourcing Package provides affordable system management, network expertise, technical support, and Help Desk services for businesses with 10-50 desktop users. To see a printable Acrobat copy of this datasheet and learn how outsourced services can cut expenses and enhance support, click:
Small Business IT Outsourcing Package Datasheet (PDF - 143 KB)
Progent's Network Monitoring Service Programs offer continuous server monitoring and technical services for businesses with 50-250 network clients. To see a print-formatted Acrobat version of this datasheet and find out how outsourced services can lower expenses and improve productivity, click:
Network Monitoring Packages Datasheet (PDF - 105 KB)
An index of content::
Microsoft Solaris with Windows Professional
UNIX, Windows Consultant
Progent's UNIX family support services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that operate with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of expertise provides you with an easy one-stop source to show you how to build and maintain a secure and reliable mixed-platform connectivity and communications solution that supports UNIX and Microsoft interoperability by integrating Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Computer Consulting Cisco Catalyst Wi-Fi 6 AP Management
Catalyst Wireless Access Point IT Consultants
Progent's Cisco Catalyst 802.11ax Wireless Access Point consultants offer economical online and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Project Server 2013 Technology Consulting
Project Server 2013 Support Services
Progent's Microsoft engineers can provide advanced expertise in deploying, using and debugging any edition of Project, Project Server, and Project Online and can deliver a broad range of cost-effective online consulting services following industry best practices to help businesses of any size to receive all the benefits of this powerful platform. Support services available from Progent include solution design, installation and upgrades, strategies for secure file and status sharing among local and offsite users, network optimization, and specialized webinar training.
Solaris with Windows Consulting Services
UNIX with Windows Technology Consulting
Progent's UNIX family support services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient single source to help you create and manage a protected and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Linux Phone-based Server Integrators
Consulting Services Linux RedHat Phone-based
Progent provides nationwide urgent phone support and consulting services for companies who operate environments powered by versions of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Remote technical support provides maximum return for your IT dollar by preserving user efficiency and shortening the hours billed for network analysis and repair. Advanced remote access tools and skilled service specialists and engineers combine to enable Progent to solve the majority of IT problems without squandering time and money by traveling to your location. In most of situations your network problems can be remediated by telephone or through a combination of phone help and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security professionals to help with the toughest system issues.
Azure migration Programming Company
Azure and Dynamics GP Contract Development
Progent can help companies of any size to migrate any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower hardware investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the typical mistakes small companies make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and also to manage iPhones and iPads and Android handhelds.
At Home Workforce Cloud Integration Remote Support Services
Work from Home Cloud Integration Support and Help
Progent can assist small and mid-size companies to set up their offsite workers with transparent integration with public cloud applications and services.
Private Cloud Solutions Professionals
Private Cloud Hosting for Virtual Data Centers Consultant
Progent’s private cloud hosting service allows small and midsize businesses to run key applications like Microsoft SQL and Exchange Server from a secure Tier III data center on fault-tolerant equipment with offsite data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restore. Smaller organizations can take advantage of Progent’s private cloud to eliminate large investments in the purchase, upkeep, and management of computer equipment and data center facilities while achieving world-class levels of system availability and security.
Cisco ASA Firewall integration Setup and Support
24/7 ASA Firewall Technical Support Services
The new ASA 5500-X Series of firewalls with Firepower Services provide significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, optimize, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft LCS Server Services
24-7 Consult Microsoft LCS Server
MS Office Communications Server provides Instant Messaging and Real Presence in a scalable, world-class solution featuring advanced security, transparent integration with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and improved business efficiencies, increased individual productivity, and better intellectual property protection with this easy-to-manage, fault-tolerant IM platform. Effective deployments of Microsoft Office Communications Server require careful planning and thought prior to roll out. Progent's Microsoft-certified professionals can deliver the skill needed to realize all the advantages of Office Communications Server throughout your entire organization.
Shared Computer Support Help Desk Support and Integration
Call Center Sharing IT Consultant
Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Support services are provided at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Microsoft Teams Consultants
Microsoft Teams topology Professionals
Progent can assist your business to design an upgrade to Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.
Windows 8.1 Consultants
Windows 8.1 Client Hyper-V Designer
Microsoft Windows 8.1 is engineered to run on computers ranging from smartphones and tablets to power-user desktops. A wealth of new and improved capabilities, including its touchscreen interface and signature tile GUI, offer a broad selection of benefits for companies who know how to exploit them. Progent's Windows consultants can assist bring your business up the learning curve with Microsoft Windows 8.1 and show you how to derive maximum competitive value from the operating system's various technical enhancements.
Technology Professional Microsoft Windows
Windows 8.1 Wireless Remote Support Services
Progent's Microsoft-certified experts can provide a variety of consulting services to help companies of all sizes to deploy, administer, and support networks that incorporate desktops, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can help create test environments to assess Windows 8.1 and develop and manage Windows 8.1 deployment projects based on industry best practices.
Wi-Fi Site Survey Professionals
Wi-Fi RF Coverage Maps Online Support Services
Progent’s Wireless Site Survey helps you to plan and implement a WiFi network optimized for your environment, offering you a WLAN that delivers the reception, performance, capacity, QoS, security, and roaming capability your business needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service.
IT asset documentation management Services
Engineer ProSight network asset documentation management
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.
Microsoft Windows 2008 R2 Online Support Services
Best Consulting Windows Server 2008 BranchCache
Windows Server 2008 represents an important advance in making information networks more protected and fault tolerant, easier to virtualize and administer, higher performing, and able to provide an improved platform for web hosting and development. Progent can help your business benefit fully from the enhancements incorporated into Microsoft Windows Server 2008 by delivering consulting, technical support, training, temporary staffing, monitoring, and security services.
Anti-Virus Reseller
Anti-Virus Technology Consulting Services
Email Guard by Postini offers constantly updated spam and virus blocking, content filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and support firm. If your business is too small to purchase for a standard Postini license, you can still get access to Postini’s Perimeter Manager services through Progent’s E-Mail Guard spam filtering and anti-virus service program. Progent’s expert email protection professionals can help you create an email safety plan that incorporates anti-spam and antivirus technologies and policies.
Microsoft Azure hybrid cloud integration Consultant Services
Design Microsoft Azure migration
Progent can assist small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and make sure that you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN connections and also to manage iPhones and iPads and Android handhelds.
IT Development Project Specialists
Immediate Engineer Enterprise Project Management
For enterprise project management assistance, Progent offers the services of veteran IT experts with decades of background in technology management, application development, and process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers offer project management skills to help enterprise clients adhere to leading practices to make sure major projects are completed on schedule and within budget.
Citrix StorageLink Specialist
Citrix Essentials Services
Progent's Citrix experts can help your organization to assess the strategic benefits of the various editions of Essentials for Hyper-V, help you to use Citrix administration tools with your Hyper-V environment, and show you how you can use Citrix Essentials to enhance the responsiveness, uptime, consistency, and fault tolerance of your virtual environment while reducing the cost of equipment and support and streamlining administrative processes.
Forefront TMG 2010 Computer Engineer
Threat Management Gateway 2010 Remote Support Services
Forefront Threat Management Gateway 2010 is based on the proven security technologies of Microsoft Internet Security and Acceleration Server and provides a easily managed web gateway that delivers a single-server solution for an array of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, Virtual Private Network management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual server to lower costs and improve availability. Progent's Microsoft engineers can assist your company to design and execute test and production deployments; interface Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent can also help you to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
SCDPM 2016 Compliance Online Technical Support
Data Protection Manager 2016 Protection Groups Technical Support
Microsoft System Center 2016 Data Protection Manager provides automatic backup and simplified recovery capabilities for Microsoft networks. SCDPM 2016 offers application-aware protection for key workloads such as Microsoft SQL, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs running on Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to design, deploy, administer, and troubleshoot an enterprise-wide backup/recovery solution powered by SCDPM 2016. Progent can help you to upgrade from a previous version of DPM or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent offers online or onsite consulting expertise and can deliver as-needed expertise to help you through challenging issues or provide comprehensive project management support to help you complete your Data Protection Manager 2016 initiative on schedule and within your budget.
Project Server Integration Firm
Microsoft Project Server Workflow Training Professional
Progent's Microsoft-certified consultants offer in-depth support in deploying, managing and troubleshooting any edition of Project, Project Server, and Project Online and can deliver a wide range of affordable online support services based on proven best practices to assist businesses of any size to get all the advantages of this powerful project management solution. Support services offered by Progent include solution design, installation and upgrades, setting up safe collaboration among local and offsite users, network infrastructure optimization, and specialized online training.
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