Computer Help for Small Businesses
Outsourced Services Packages
Datasheets and IT Outsourcing/Co-sourcing White Paper
Why Outsource Your Network Consulting and Support?
Whether it involves planning network architecture, outsourcing a Helpdesk, rolling out a new email system, creating an on-line business application, or similar major projects, outsourcing your system support can lower expenses, administrative hassle, and engineering risks while allowing IT service costs to grow in a more gradual and controlled fashion than is feasible by hiring a big, expert internal support group.
Progent has generated a white paper that summarizes the advantages companies of all sizes can derive by outsourcing or co-sourcing network support and other information technology services. To view a print-formatted PDF copy of this white paper and learn how outsourcing can lower your costs and improve productivity, click:
IT Outsourcing and Co-sourcing White Paper (PDF - 135 KB)
Full-service IT Outsourcing for Small and Mid-size Businesses
Progent is structured to provide in-depth online support for all technologies used in today's small business networks and offers key outsourced services such as a part-time CIO to maximize the business value of your network, Help Desk support, 24x7 remote monitoring, ransomware defense and recovery including a 24x7 Ransomware Hot Line, Wi-Fi site surveys and deployment, cloud migration, network infrastructure design, project management for initiatives like OS upgrades, penetration testing to validate compliance with data protection standards, disaster recovery/business continuity planning, work-at-home setup, and rapid software development to create or customize mission-critical applications.
Because Progent offers all these services remotely, Progent can in effect be your online IT department, saving you the cost of maintaining an in-house support team without sacrificing the quality and continuity of a full-time staff of IT experts. This leveraging of your IT budget is amplified by the additional savings you get by building an information system that is secure, reliable, easy to manage and expand, and built to accommodate the special requirements of your business.
To see a datasheet summarizing the advantages of Progent's IT outsourcing services for small and mid-size vusinesses, click:
Progent's IT Outsourcing Services: Features and Benefits (PDF - 216 KB)
An index of content::
Antivirus Support and Help
Postini Technology Consulting Services
E-Mail Guard is a complete service for defending against spam and virus attacks. E-Mail Guard addresses the protection and management of corporate email by providing continually improved spam and virus filtering, policy administration, content testing, and protection against email-based DHA and DDoS attacks. E-Mail Guard also includes monitoring, administration and reporting tools plus outgoing email testing to let you troubleshoot your email environment and specify and enforce corporate security policy.
CIO Remote Troubleshooting
Microsoft Certified Chief Information Officer Online Technical Support
Progent can provide the part-time services of a seasoned CIO who can offer strategic direction to help you select and support IT solutions appropriate for your present situation and that can serve as a firm foundation for your growth. Progent's temporary Chief Information Officer consulting services provide financial leverage to companies who want to maximize the benefits from their network expenditures but who are unable or unwilling to add another executive-level position to their full-time staff. Because Progent is vendor-neutral, with a large staff of engineers certified to support all major OS platforms and connectivity technologies plus a broad range and business software, Progent is in a unique situation to provide unbiased recommendations along with advanced technical support for developing information systems that fit the particular needs of your business.
Colocation Selection Online Support Services
Help and Support Colo
Colocation data centers allow businesses to share world-class data centers for housing computer equipment that runs vital applications and services. Progent's Microsoft and Cisco certified IT experts can assist your business with all facets of your colocation program such as selecting and migrating to a colo facility, designing network topology, specifying hardware, on-premises and remote troubleshooting, establishing offsite network administration, and education your IT staff.
Consultant Services Helpdesk for at Home Workforce
Call Desk for Telecommuters Professional
Progent has 20 years of background helping small and medium-size companies to design, implement, optimize, administer, and troubleshoot IT networks that incorporate at-home workers.
Jabber Conferencing Support Services
Jabber and Windows Onsite Technical Support
Progent's Jabber consultants can provide remote or onsite support to assist organizations of all sizes to plan, deploy, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide advanced support for all the products, technologies and services that make up building a cohesive Cisco Jabber collaboration solution including Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, WiFi systems, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a cohesive collaboration solution.
Firepower Management Center Consulting
Professional ASA 5500-X Firewall with Firepower
Progent's Cisco-premier CCIE network experts can assist your company to manage your current PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, configure, tune, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services
Envisioning Phase: Requirements Definition Small Office Computer Consultant
Envisioning Phase: Requirements Definition Implementation
When performing IT tasks for enterprise customers, Progent follows a phased methodology based on defined milestones so as to achieve budgetary, timing and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and expert implementation. All phases are documented to provide a detailed summary of technical services performed and to assist in ongoing system maintenance.
Network Consultants Microsoft Entourage and Exchange
Open Now Macintosh and Exchange Online Consulting
Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with colleagues who use Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to get and transmit email, search the GAL, import addresses, synchronize appointments, and invite people to conferences with your Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized onsite Entourage training.
Consulting Services Citrix XenApp Application Virtualization
Consulting Citrix XenApp Application Virtualization
Progent's Citrix-certified consultants can assist your business to design, install, manage, and troubleshoot a virtualized Windows application delivery and management solution built on Citrix XenApp. Progent's Cisco CCIE network engineers can help you enhance your infrastructure for distributing server and client-side applications, and Progent's remote datacenter support experts can help your organization to manage and maintain a remote datacenter that features high availability, enhanced security, and rapid recovery.
MySQL Community Edition Class
Top Quality MySQL application development Consulting Services
Progent offers cost-effective remote access to an Oracle MySQL RDBMS DBA or application programmer and can assist organizations of all sizes to integrate and maintain MySQL within a dependable network infrastructure that provides advanced speed, scalability, and protection. Progent also has experience assisting companies migrate applications from Oracle to MySQL.
Technical Support Services scom 2016 Windows Server 2016 integration
scom 2016 OMS integration IT Services
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable availability for critical workloads by providing centralized, mixed-platform tracking of physical and virtual resources deployed across on-premises systems and private and public clouds. Progent's SCOM consulting team can provide world-class remote and onsite support to assist businesses of any size to plan, integrate, tune, enhance and troubleshoot SCOM 2016 solutions. Progent can assist your company to move to SCOM 2016 from earlier releases or from different monitoring products, or combine multiple monitoring systems into a unified infrastructure management solution. Progent can also help you extend your SCOM 2016 scope to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
.NET Blazor Integration Companies
.NET Visual Studio Programming Firms
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to create or update .NET applications quickly and affordably.
Exchange 2007 Server Consulting Services
Exchange 2007 Server Engineer
Progent's Microsoft certified support team can help you define and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, simplifies long-term service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to finish your project quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions based on Exchange 2007 Server.
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