Configuration Manager automates application and device deployment across multiple sites, centralizes compliance settings control, inventories network assets, protects against corporate data leakage, provides health monitoring, allows secure end-user self service, and delivers a common control mechanism for managing multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can assist your organization with any facet of planning, installing, using and troubleshooting a System Center Configuration Manager deployment for local, cloud, or hybrid networks.
Progent's certified ISA Server consultants have broad backgrounds creating Microsoft-based security solutions for information systems with many locations, remote workers, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small or mid-size business design and deploy an installation of Microsoft ISA Server 2004 that supports your information protection requirements without limiting your network.
Progent offers the guidance of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management solution following leading practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and IT budget.
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to determine the benefits of Exchange 2010 for your business and can assist your IT staff to plan and carry out a smooth upgrade to Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will offer fast ROI by improving your productivity, lowering the expense of equipment and service, simplifying administration, and integrating your vital communications platforms.
Progent's Wi-Fi VoIP phone configuration consultants offer online and on-premises support to help your organization build and maintain a Cisco wireless VoIP phone solution by providing integration services that range from troubleshooting the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.
Progent's Cisco-certified CCIE consultants can assist your business to configure, manage, upgrade, tune and troubleshoot Catalyst switches. Progent can also help you to enhance the security and compliance of Catalyst switches and migrate smoothly from legacy switches to current models.
In conducting consulting projects for enterprise customers, Progent uses a structured methodology based on specified milestones so as to achieve budgetary, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology follows industry project management standards based on the best practices described by the Microsoft MSF methodology which specifies requirements definition, design proposals, test models, design adjustments, and professional implementation. All phases are recorded to provide a detailed summary of IT services performed and to help in ongoing network maintenance.
Progent's expert support team can help you define and implement a smooth in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-location migrations, Progent offers the knowledge and experience to finish your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and design services include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Exchange 2007 Server.
Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and troubleshoot a system-wide migration to 64-bit server and desktop operating systems and business applications. Progent can help you test your 64-bit environment to make sure it supports all of the key 32-bit programs that you want to retain plus the latest 64-bit editions of applications you plan to run.
Progent's Cisco-authorized IT experts can show you how to create an economical, fault tolerant Internet configuration architecture that can deliver non-stop Internet connectivity through a wide array of high availability Internet network technologies including high availability BGP, transparent fail-over, and redundant ISPs. Progent can provide CCIE consultants to show you how to utilize the most current technology for high availability Internet access to build a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to deliver non-stop Internet access.
Microsoft Office 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and associated Exchange infrastructure to lower hardware costs and management hassle. You can deploy Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly online technical support to assist your organizations to evaluate the potential advantages of Exchange Online, design a solution that aligns with your functional requirements and IT budget, implement a non-disruptive move from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your management staff and users, and deliver as-needed consulting and troubleshooting.
Mid-sized businesses can get all the benefits of System Center Operations Manager and have fast access to Progent’s Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced network service programs, mid-size businesses can select a simple co-sourcing service program built around System Center Operations Manager 2007 with network monitoring, proactive alerts, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For companies with line-of-business applications who need non-stop networking, Progent can provide a complete 24x7 outsourcing package. Progent supports System Center Operations Manager to offer mid-size company information systems enterprise-class reliability, security and productivity.
Progent can provide economical remote support from engineers with expertise in a broad range of utilities and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and workstations plus notebooks and smartphones. Progent can provide expertise for leading backup products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can help your company to design, upgrade, or troubleshoot backup solutions for a range of environments such as on-premises, edge to datacenter, cloud-based, or hybrid.
Progent's Microsoft and Cisco authorized Consultants provide three service programs to help medium-size and large businesses develop an efficient and successful internal Computer Support Help Desk. Progent's consulting services include ROI evaluation, process study and improvement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help organizations sift through the numerous high-quality Help Desk software packages on the market and decide which products may be excessively costly, lack critical capabilities, or align badly with your organization's business goals. Progent also provides short-term staffing for organizations who need to augment their internal Help Desk staff for special projects or to substitute for vacationing or indisposed personnel.
Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, security and compliance, availability, mobile computing integration, plus built-in business intelligence. Innovations include PolyBase for handling relational and non-relational files in one appliance for big data applications, Hadoop support, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can deliver remote and onsite support to help organizations of any size to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.
Progent offers Windows Cluster Server expertise to help your business utilize high availability clustered servers that can provide 100% operation. Clustered Windows servers for fault-tolerant networks include Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster Server. By showing you how too build high availability server clustering environments based on Microsoft Windows Server 2003 Cluster, Progent’s Certified Windows engineers make sure that your fault-tolerant server clusters are set up to optimize the business value of your information network.
Progent's Cisco CCIE wireless infrastructure consultants offer remote or on-premises configuration and troubleshooting services to assist you to plan, configure, upgrade, optimize, administer and debug Aironet Wi-Fi access point deployments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and configuration of Aironet Wi-Fi access points to accommodate your specific office layout, construction, and expected network traffic.
Microsoft Windows Server Update Services allows information technology managers to deploy and monitor the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can fully and easily manage the installation of updates that are published through Microsoft Update to servers and desktops in a company. Progent can help you with complex details of the initial setup of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, setting up client's workstations, establishing the Group Policy parameters, and ensuring your Microsoft SUS GPO is linked to an Active Directory container that makes sense for your system environment.
If you have a small business network with 10 to 50 desktop clients, Progent's network outsourcing services save your business from dependence on an individual independent service provider while giving you affordable and reliable access to enterprise-class technical expertise. By delivering IT consulting help when you need it, providing specialized expertise for critical applications, offering value-added support such as automated server monitoring, and billing only for services you receive, Progent gives you an affordable solution for optimizing the productivity and profitability of your small business network. Progent is the intelligent way for small businesses to create and support a robust and safe information system and to benefit from quick access to the skilled help ordinarily restricted to businesses who are able to support a large in-house IT group.
Progent's CISSP-premier network security experts can assist organizations of any size with any facet of information system security. Progent can create efficient security solutions that guard a small business against modern malware attacks or Progent can design, configure, and monitor an end-to-end security strategy for hybrid networks that accommodate onsite, remote, and mobile users accessing network resources distributed over a mix of physical datacenters and public and private clouds.
Progent's Power BI consultants can assist your business to plan, deploy, manage, enhance or troubleshoot your Power BI solution. Progent's database experts can help you to organize your target data for Power BI reports and dashboards. Progent can show you how to build and manage an onsite, cloud, or hybrid environment to run Power BI.
Linux Network Monitoring, Nagios and MRTG Consultants
To provide cost-effective network support for small companies, Progent has developed comprehensive IT outsourcing plans that give small companies quick access to network help without requiring you to recruit, educate, and maintain a large full-time computer support staff. Progent’s IT outsourcing services give you an economical alternative for building a secure and reliable environment for your important Microsoft Windows business productivity products such as Office XP and Office 2003.
Progent is organized provide comprehensive remote consulting for all major technical areas common to small company IT networks and allows you to outsource an array of vital, as-needed services including a part-time Chief Information Officer to offer senior-level IT design and budgeting capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus filtering as a managed service, best-practices project management for major initiatives such as office moves orOS upgrades, connectivity experts for building and maintaining high-performance and reliable infrastructure, certified security specialists to ensure information safety and regulatory compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, customize, or repair business applications.
Cisco offers a full array of routers including routers built to deliver the security, bandwidth, and availability required by organizations from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network uptime. Progent can show you how to choose and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to expand as you add new users, start new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a range of routers powered by the Cisco IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Series Routers.
Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each staff member to each client. The practice of documenting and organizing support records results in more efficient support and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data.
Progent’s Microsoft certified consultants can offer small and medium size companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the speedy development of advanced business applications that offer your company a competitive advantage. SQL Server provides core support for XML and can query across the Internet and outside the firewall. In addition to providing consulting, maintenance and troubleshooting services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information network. Progent can also help you migrate from earlier editions of Microsoft SQL Server to SQL Server 2005.
Progent's certified Windows Server 2003 consultants can provide computer help and IT consulting for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 upgrade, configuration, administration, and support offerings include system planning, installation, project management, on-site and remote network support and repair, Call Center services, expert security services, comprehensive outsourcing, and cost-effective co-sourcing.
Progent offers special security packages designed to provide larger institutions an impartial and comprehensive security audit from a team of certified security engineers. All Progent's security evaluation bundles feature a collection of procedures including network scans from inside and from outside your company firewall, professional interpretation of results by accredited security engineers, production of a report documenting the findings, plus a live high-level executive outbrief and an extensive live review for in-house network administrators.
Les Kent has a 35-year history of effective technology integration, business administration, marketing, and operations. He has demonstrated a knack for creating sophisticated IT solutions during his time as as a network designer, software developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and major enterprises.
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built specifically for legal workflows. Progent can provide remote access to NetDocuments experts who can help legal departments and law firms to design, deploy, administer, tune, or debug a document management system (DMS) environment powered by NetDocs.
Progent offers nationwide online technical support and consulting services for businesses who operate UNIX or Linux environments or whose information systems feature a mix of UNIX and Microsoft Windows technology. Remote IT help provides maximum leverage for your information technology budget by preserving client efficiency and limiting the time billed for computer analysis and repair. Advanced remote access technology and skilled technicians and engineers allow Progent to solve most IT issues without squandering time and expense by going to your location. In the vast majority of situations your network issues can be remediated over the phone or through a mix of phone support and remote network analysis. Progent can make available Cisco CCIE network engineers and CISA and CISM premier security specialists to help you with the toughest system issues.
Progent's Cisco-certified Wi-Fi networking experts offer online and onsite consulting and support services to assist your organization to design, configure, manage, optimize, and debug wireless deployments that incorporate Cisco's Meraki APs. Progent's consultants can also assist your organization to plan and implement hybrid networks that combine on-premises and cloud-hosted services and that provide seamless connectivity, advanced security and compliance, streamlined management, and consistent performance for all your wired and wireless endpoints.
Progent's consultants can provide macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows networks, Entourage and Exchange Server help, network protection services, and custom training. Progent can help clients to upgrade to macOS from OS X or earlier versions of Apple OS X and Progent can provide expertise with Apple Mac application software. Progent can also assist your business with Apple iPhone integration and Apple iPad management, or migrating to iCloud. For business environments based solely on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your company's objectives.
Progent's Check Point Software experts can help you select and deploy Check Point Firewall and VPN utilities and hardware based on Check Point's technology to provide an economical and efficient security defense for your corporate network. Progent can also help you integrate other Check Point products including ZoneAlarm and Check Point Power-1 firewalls with security solutions from other suppliers and offer a central source for continuing network support, administration, training, and consulting services.
Progent's Microsoft-certified consultants have more than 10 years of experience providing unified communications support for customers that range from small businesses to global corporations. Progent provides economical consulting for all versions of Exchange Server to enhance email and virus protection, configure high availability email environments, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange consulting services can assist you in designing and executing a move from an outdated SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. Progent offers integration help for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can help you integrate Outlook Web App for popular web browsers. For email virus defense, spam blocking and data data leak protection, Progent offers Email Guard managed services.
Progent's Linux support services offer small and mid-size businesses and software developers support for managing and maintaining Linux systems that coexist with Microsoft-based technology. Progent offers your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of experience provides you with an easy single consulting firm to show you how to create and manage a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each consultant to each client. The practice of documenting and organizing service records allows more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-premier CCIE network experts can help you to manage your current PIX or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, tune, administer and troubleshoot firewall environments based on Cisco ASA firewalls with Firepower Services.
Progent's ransomware experts can assist your business to assess your ransomware defenses, monitor and protect your network, help with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Egregor.
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X security appliances and offer unified management and automation of advanced cybersecurity capabilities like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to design and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's subscription-based security services to create and centrally manage IT ecosystems that include local offices, data centers, and cloud resources.