For small company network systems located anywhere in the state ofNevada, Progent's Microsoft qualified professionals can provide remote phone help and troubleshooting to resolve your network systems troubles fast and cost effectively. Progent has acquired enterprise-grade expertise, sophisticated tools, and support knowledge bases to identify and repair IT problems while avoiding the expense and delays associated with in-person service calls.

If yourNevadabusiness is located beyond the larger metro areas such asLas Vegas, Henderson, Paradise, or Reno, your local computer support options may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís team of network consultants average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a large variety of technical tasks for a extensive range of customers. This means you get not just the technical expertise needed for the task, but an expert with field proven methods for applying that expertise to deliver excellent network solutions.

Wireless Site Survey
Progentís Wireless Site Survey assists you to design and install a WiFi network optimized for your environment, offering you a WLAN that has the coverage, performance, capacity, Quality of Service, security, and hand-off capability your company needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive onsite service. Progentís on-premises survey features onsite walkthroughs, RF and security audits of your current WLAN, analysis of your buildingís layout, testing for radio frequency interference, RF propagation modeling, selection of optimum placement for customer-specified Wireless Access Points including Aironet APs, Cisco Meraki access points and Apple AirPort equipment, and a comprehensive report describing the new wireless network.

Online Technical Support for Microsoft Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers expert online technical support for Microsoft and Cisco-based networks anywhere in the U.S. Progent's certified engineers have the experience to help you to troubleshoot and solve complex network problems rapidly and affordably. The breadth of information technology expertise represented by Progent's staff of consultants makes it possible to escalate even the most challenging issues to the right subject matter experts as necessary. Whether you require occasional phone support and online repair or continuing access to a Help Desk Call Center, Progent's experts can provide your small business with enterprise-level support without the high cost and administrative overhead of maintaining a large in-house support group.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Cisco Unified CM Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Temporary Chief Information Officer Services
Progent can supply organizations with an information management expert who can serve as a part-time CIO. This experienced technology executive can provide strategic direction to assist you to integrate appropriate IT products to improve business operations so they align better with your business goals. Your company can develop and install a well conceived IT strategy without incurring the expense of a full-time senior IT executive. Vital tasks Progent's temporary CIO can carry out include strategic planning, establishing technology budgets, creating and tracking models for Total Cost of Ownership, reengineering workflows, reviewing contracts with vendors, establishing security policies, business impact analysis, automating data center administration, patch management, network asset documentation management, and disaster recovery preparedness.

Microsoft Dynamics NAV Consulting
The updated release of MS Dynamics NAV ERP offers several innovations including tailored Role Centers, enhanced BI and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP experts offer programming, integration and debugging services to enable you to get the most from MS Dynamics NAV. Progentís consultants can show you how to integrate Microsoft Dynamics NAV ERP software to other services and programs. In addition, Progent can help you to create and analyze databases so you can enhance your understanding of your business, attract more clients, refine your sales campaigns, and form productive partnerships.

Wide and Deep Experience with Business Information Networks
Progentís group of over 100 computer network experts means customers benefit from the leverage of more than 1,000 years of cumulative experience and collective knowledge to repair the most vexing system issues. Progentís certified network engineers possess the knowledge and experience to come up with fixes fast and implement them affordably.

Juniper Networks Consulting and Support
Progent's Juniper Networks-authorized network consultants can assist your company to design and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate smoothly from discontinued products to current releases. Progent's Junos OS consultants offer expertise with Juniper's flagship network operating system to help your business to simplify the management and improve the security of your Juniper VPN appliances and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can assist you manage environments that include a combination of Juniper's software platforms.

Progent's Cloud Integration Services for Microsoft Windows Server Essentials
Windows Server Essentials is a value-priced, versatile platform that allows small organizations to transition from the older physical in-house datacenter to the modern hybrid computing model that combines on-premises and cloud-hosted resources. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly remote consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can help you to assess the possible business advantages of moving to Windows Server Essentials and adopting a hybrid local/cloud design for your network ecosystem. Progent offers full-service project management to help you plan and carry out a smooth migration to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises installations of Exchange and Azure planning and integration consulting services.) Progent can also provide as-needed consulting, technical support, and customized training.

Cisco Wireless VoIP Phone Integration and Troubleshooting
Creating solutions with Cisco's wireless IP phones usually requires that you configure and fine tune numerous key pieces of your Wi-Fi infrastructure including wireless access points, switches, wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration consultants offer online and onsite support to help you create and administer a Cisco wireless IP phone deployment by delivering services that range from debugging the set up of an IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless architecture of a campus.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting services to assist organizations of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

Cisco IOS Upgrade Support
If your network includes Cisco routers, you could be running an old version of Cisco IOS, the network OS powering almost every Cisco router and the latest Cisco switches. Cisco often offers updates to IOS in order to fix bugs, shore up security weaknesses, or improve functionality. However, updating Cisco IOS and other Cisco control software can be tricky, depending upon your Cisco appliance and your system environment. As an example, there could be limited local RAM that could cause a new software version to execute incorrectly. Progent's Cisco CCIE consultants offer a wide variety of services related to updating Cisco IOS or other Cisco software platform such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run inventories of your router software, recommend sensible upgrades, provision Cisco appliances, copy software images/, configure and verify your Cisco software, tune performance, troubleshoot problems, and train your network support staff how to get the benefits of all important new functions.

Microsoft Dynamics GP (Great Plains) Consultants
Microsoft Dynamics GP 2015 R2 features a revamped design that improves cloud readiness, supports the most popular smart phones and tablets, allows one-time sign-on with Azure Active Directory, and strengthens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of knowledge and hands-on experience to resolve the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will maximize the business value of your investment in this mission-critical platform.

SQL Server 2019 Migration Expertise
Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to assess the advantages for migrating to SQL Server 2019 and can deliver fast remote or on-premises access to experts in solution planning and integration, application development, database administration, and cybersecurity. To learn more, refer to SQL Server 2019 migration expertise.

Responsiveness of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center is committed to providing the best quality of online computer support offered anywhere for emergency and standard issues. For emergency issues that affect many users, vital people, or a line-of-business application, the Technical Response Center will engage in one hour or less. For standard problems, the TRC will within two hours. In all cases, your ticket will be created quickly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you on every resolved problem to confirm you are satisfied with the results and ready to close out the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Get in Touch with a Progent Network Support Expert
To find out how you can get in touch with a Progent network consultant for online or on-premises assistance, call 1-800-993-9400 or go to Online Network Support.



An index of content::

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    Microsoft Dynamics GP/Great Plains can help you grow and manage your company more efficiently by delivering easy access to strategic information and a fast return on investment. Microsoft Dynamics GP offers major business benefits including its ability to extend the reach of your organization, manage your accounting, computerize financial processes, unify procedures throughout your business, refine inventory control, increase order accuracy, expand revenue and minimize lead-time, and increase cash flow. Progent can show you how to configure and manage a reliable, secure server and communications foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP/Great Plains consultants to make sure you derive the full benefits of your Dynamics GP business management system.

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    Progent can assist you to plan and implement a smooth transition from a UNIX-powered IT system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application specialists can help you preserve your data and reduce productivity discontinuity by designing an effective transition plan that protects your current investments in UNIX software and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of existing environment, transition strategy and testing, MS Exchange migration expertise, data and application software porting, and server and mass storage transition and economization.

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    Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid deployments. Progent offers advanced expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.

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    For large businesses, Progent can leverage in-house IT staffs by providing extensive experience in supporting critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branches, Progent can act as a transparent nearby extension of corporate IT management. Progentís enterprise support services include company-wide security, online branch office support, network architecture, Sarbox compliance, project management, and world-class support for multiple location network environments based on Enterprise Windows 2003. Progent can provide field consultants and technicians to help with a campus move or branch move, or a system architect to assist with setting up or utilizing an Internet Data Center or Hosting Facility.

  • Consulting Service Firm Microsoft Office System Microsoft Office 2003 Small Office Computer Consulting Services

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    Colocation sites make it possible for companies to share enterprise-class data centers for housing network equipment that runs critical applications. Progent's Microsoft and Cisco certified consultants can assist your business with all facets of your colocation strategy such as selecting and migrating to a colocation facility, creating network architecture, specifying hardware, on-site and on-line maintenance, setting up offsite network management, and education your support staff.

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    Cisco offers an extensive array of routers that includes appliances designed to provide the security, performance, and reliability required by organizations from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network availability. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your network and to make it easy to expand as you add new users, start new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS platform, such as the Cisco 800 family of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.

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    Progent offers nationwide online phone support and consulting services for companies that operate UNIX, Linux, or Solaris environments or whose information systems include a mix of UNIX/Linux and Microsoft Windows products. Remote network consulting provides optimum leverage for your information technology budget by extending client productivity and shortening the hours charged for computer repair services. Sophisticated online access technology and experienced technicians and consultants combine to enable Progent to solve most network problems without wasting time and money by going to your location. In the vast majority of situations your IT problems can be remediated over the phone or through a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to help you with the most challenging network issues.

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    Cisco Unified Communications Manager (CUCM), formerly named CallManager, is the center of Cisco's communications and collaboration solution. CUCM and Cisco Unified Communications Manager Express provide an advanced IP-PBX by integrating with unified messaging applications like Unified CM IM and Presence Service, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's Cisco-certified network consultants can deliver effective and budget-friendly remote and on-premises support to help organizations of any size to build and maintain CUCM deployments by providing Unified Communications Manager integration and troubleshooting services that add optimum business value. Progent's consultants can help with any aspect of Unified CM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN support, installing ISR routers with CUBE support, creating Cisco UCS server failover solutions for survivability, capacity planning, and integration with Microsoft Exchange and Skype for Business.

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    Progent's Linux consulting services offer small businesses and software developers help with managing and supporting Linux systems that run with Microsoft-based technology. Progent offers your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of experience provides you with a convenient single consulting firm to help you build and manage a protected and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by combining MS Windows with leading Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's Juniper-authorized network consultants can help your company to plan and implement Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and upgrade efficiently from discontinued equipment to the latest versions. Progent's Junos OS engineers can provide expertise with Juniper's premier network control software to enable your business to streamline the administration and strengthen the security of your Juniper VPN devices and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations manage networks that incorporate a mix of Juniper's OS platforms.

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  • Consultant Services Microsoft Exchange Upgrade
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    Progent's expert support team can help you design and implement a smooth in-place Exchange Server 2003 migration strategy that avoids productivity disruption, reduces long-term service requirements, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent has the background to finish your move rapidly and affordably. Progent's Exchange 2003 support, repair, and design services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.

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  • Cisco Switch Consultancy Firms
    Cisco VoIP Solution Providers

    Progent's Cisco certified network infrastructure experts have extensive background helping ISPs to architect, implement, administer, tune, and debug fault-tolerant, extensible network environments appropriate for shared public networks.

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  • Business Portal for Dynamics GP Specialist
    Network Consultants Dynamics GP Software Development

    Progent's expertise delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design specialized line-of-business programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can help you design reports that let you analyze your business more thoroughly, transforming uncooked data into valuable understanding of your business.

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  • VPN Security Computer Security
    IPsec VPN Cybersecurity Team

    Progent offers small and mid-size organizations expert consulting for Intrusion Protection products and IPsec VPN solutions from major firewall and Virtual Private Network security companies such as WatchGuard, Juniper, and Symantec. Progent can show you how to design a detailed security strategy and select the right products from a variety of suppliers to support your security objectives while sticking within your budget restraints.

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  • Top QTS Colocation Center Consultants
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    The QTS Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is now utilizing the QTS data center as a colocation site or if your company is considering migrating your main or offsite backup equipment to Herakles/QTS, Progent offers a range of affordable services including data center migration, system installation and updates, infrastructure improvements, comprehensive project management, virtualization configuration, remote monitoring, automated network administration, software programming, business continuity planning and testing, data security evaluation, and the support of Progent's Test Lab.

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    Progent offers cost-effective remote support to help businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid cloud ecosystems that efficiently incorporate Amazon AWS cloud services. Progent offers as-needed expertise to assist you to overcome complex technical issues or Progent can deliver project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on schedule and on budget.

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  • Retail Management System Support and Integration Axapta Applications Support
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  • Remote Troubleshooting wireless IP phone configuration
    wireless VoIP phone integration Support Outsourcing

    Progent's Wi-Fi IP phone configuration and troubleshooting experts can provide online and on-premises assistance to help your organization build and maintain a Cisco Wi-Fi VoIP phone solution by delivering services that can range from troubleshooting the configuration of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

  • SQL Server 2016 Application Migration Technology Consulting Immediate SQL Server 2016 AlwaysOn Online Consulting
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  • 24-7 Troubleshooting ISA 2006
    24-Hour Security Certification Forefront TMG

    Microsoft ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, VPN, proxy, and Web caching platform for securing the Internet-facing applications of any sized business against a wide variety of attacks. Progent's certified ISA Server support professionals can help you design, rationalize, test, install, customize and manage the any edition of ISA Server on your information system.

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  • Windows Server 2019 Hybrid Solutions Network Consultant
    Windows Server 2019 Windows Admin Center Engineer

    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant enhancements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.

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  • Outsourcing Exchange Server 2013
    Online Consulting Microsoft Exchange

    Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and supporting messaging systems for businesses in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email system offers protection, high uptime, easy access for remote and mobile users, time-saving management tools, and productive integration with telecommunications. Progent offers consulting and integration services for Exchange 2016 Server, Exchange 2013, Exchange 2010, Exchange 2007, Microsoft Exchange 2003, and Exchange 20000 Server. Progent can also help small or mid-size companies to migrate to Microsoft Exchange 2016 Server or Exchange 2013 Server.

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  • 24 Hour SCVMM 2016 Disaster Recovery IT Services
    Consulting Services SCVMM 2016 Storage QoS

    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure management tools and is designed to offer a centralized mechanism for configuring and administering virtualized fabric and services across hybrid networks that can include private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you upgrade smoothly from older releases of VMM, develop workflows for building and deploying VMs and VM hosts, implement high-availability scale-out clusters, integrate your datacenter infrastructure with public clouds, set up virtual switches, develop and debug PowerShell scripts, and assist you to assess the potential advantages of new capabilities like Storage Replica and Host Guardian Service. Progent's virtualization experts can provide advanced Windows Hyper-V consulting and VMware vSphere support.

  • Windows 8.1 Specialist Microsoft Certified Expert Windows 8.1 BitLocker Small Business Network Consulting Group
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  • Cisco and Microsoft 64-bit Migration Consultants
    Emergency Cisco and Microsoft Certified Expert 64-bit Computing Engineer

    Progentís Microsoft-premier consultants can help your organization to update your servers or workstations from 32 bits to 64 bits. Progent can assist your company to understand the risks and advantages of migrating to 64-bit computing, design an affordable upgrade strategy that reduces business disruptions, and offer inexpensive, expert remote support to assist your organization to configure 64-bit software and applications on your current hardware.

  • Windows Server 2012R2 Data Deduplication Online Support Services Consultant Windows Server 2012R2 Active Directory
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  • Information Technology Integrators Nevada
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