For business networks located throughout the state of Nevada, Progent's Microsoft and Cisco certified professionals can deliver phone help and remote troubleshooting to repair your computer system problems fast and affordably. Progent has developed enterprise-grade expertise, sophisticated utilities, and support knowledge bases to identify and fix IT problems while avoiding the cost and time delays normally associated with on-site service calls.

If your Nevada organization is situated beyond the larger metropolitan areas such as Las Vegas, Henderson, Paradise, or Reno, your local network systems support choices may be limited in expertise, or not available during urgent situations. This can result in a network environment that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s team of seasoned network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical projects for a broad range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with demonstrated methods for applying those skills to assist with cost effective network solutions.

Cisco VoIP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

CISA-certified Cybersecurity Audit Consultants
The CISA credential is a globally recognized qualification that signifies expertise in IS security auditing. Accredited by the American National Standards Institute, the CISA credential requires that candidates pass a comprehensive test given by the ISACA international professional association. Progent offers the services of a CISA-Premier Cybersecurity audit consultant trained to assist businesses in the areas of information systems audit services, IT governance, systems and architecture ROI, information technology support, safeguarding of information resources, and disaster recovery planning.

Microsoft Desktop Virtualization Consulting Services
Microsoft's desktop virtualization solutions lower the work required for network administrators to set up software programs so that they are consistent throughout an entire user base, offer the ability to control rights to business information, and allow fast deployment of new or upgraded workstations. In Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure that powers RDS streamlines desktop connectivity, improves performance, tightens security, unifies administration, and provides an almost transparent client experience. Progent's Windows Server 2016 consultants can assist your company to assess the strategic advantages of Microsoft's virtual desktop solutions, configure test and production environments, improve your network infrastructure to support virtual clients effectively, evaluate and remediate security issues, and educate your IT managers to follow industry best practices to achieve a fast ROI from desktop virtualization.

Wireless Site Survey
Progent’s Wireless Site Survey helps you to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your environment, offering you a WLAN that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service. Progent’s onsite wireless survey features physical inspection, RF and data protection audits of your existing wireless network, analysis of your building’s layout, measuring for RF interference, RF propagation modeling, selection of optimum locations for client-requested WAPs including Aironet APs, Cisco Meraki access points and Apple AirPort devices, and a comprehensive report defining the new wireless network.

IT Consulting for Small Governments
Progent has extensive experience providing a full-spectrum of remote IT consulting and emergency repair services to local governments and school districts throughout the United States. Progent is among the pioneers in delivering advanced remote IT consulting and has provided network solutions to clients in all 50 states. Progent's remote network consulting for local governments eliminates travel costs and resolves issues faster than on-premises support.

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

Planning, Integration and Troubleshooting Expertise for System center 2012 R2
Progent's Microsoft System Center 2012 consultants have over a decade of background deploying, supporting and troubleshooting the core platforms that make up Microsoft System Center and can assist your organization to design, install, support, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent also can provide System Center 2016 migration planning and support to assist you to transition to the current version of Microsoft System Center from a previous release or from another datacenter management platform to deliver the benefits of enterprise-class provisioning, automation, security, plus infrastructure and application performance monitoring.

Migration Help for Microsoft Windows 10
Progent's Windows Windows 10 planning experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and on-premises assessment and migration services for Microsoft Windows 10 available from Progent's experts include Return on Investment estimates, project coordination, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter connectivity, data and identity security, streamlined provisioning and administration, infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for IT support personnel and end users, and post-migration technical help.

Extended Hours Remote Technical Support
Progent's affordable extended hours remote support program offers clients round-the-clock availability of online technical support from Progent's Technical Response Center (TRC). Services offered beyond regular work hours include fixing problems with Microsoft-based servers, Microsoft Windows desktop support, help with MS Office programs, system backup and recovery, and basic routing and switching help for Cisco technology.

Planning and Deployment Consulting for Skype for Business Server
Progent's Skype for Business integrators offer remote and onsite expertise for companies of any size to assess the costs/benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design a local, cloud or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco Video Interop Server. Progent's certified data security consultants can assist you create and validate a security environment for your Skype for Business solution that meets regulatory requirements.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft supports transparent hybrid ecosystems that integrate Office 365 and on-premises Exchange. This permits you to have specific mailboxes hosted on your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on schedule and on budget. For details about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

Mac Consulting Services
Progent's engineers offer Mac clients a range of services such as online Mac desktop help, expertise with Mac software, Office 365 Outlook for Mac and MS Exchange consulting, Apple macOS and OS X protection and network infrastructure engineering, integration between Apple macOS and OS X and Microsoft Windows environments, and individual training. For business networks based exclusively on Mac or for environments that utilize a mix of Mac, Linux, and MS Windows-powered servers and workstations, Progent has the experience and knowledge to deal with the complexity of architecting, installing, and maintaining an IT infrastructure that is reliable, safe, efficient, and aligned with your business objectives.

Talk to a Progent Computer Support Expert
To learn how you can contact a Progent network support expert for remote or onsite assistance in , phone 1-800-993-9400 or go to Remote Network Support.