For small company network systems located anywhere in the state ofNevada, Progent's Microsoft qualified professionals can provide remote phone help and troubleshooting to resolve your network systems troubles fast and cost effectively. Progent has acquired enterprise-grade expertise, sophisticated tools, and support knowledge bases to identify and repair IT problems while avoiding the expense and delays associated with in-person service calls.
If yourNevadabusiness is located beyond the larger metro areas such asLas Vegas, Henderson, Paradise, or Reno, your local computer support options may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís team of network consultants average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a large variety of technical tasks for a extensive range of customers. This means you get not just the technical expertise needed for the task, but an expert with field proven methods for applying that expertise to deliver excellent network solutions.
Wireless Site Survey
Progentís Wireless Site Survey assists you to design and install a WiFi network optimized for your environment, offering you a WLAN that has the coverage, performance, capacity, Quality of Service, security, and hand-off capability your company needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive onsite service. Progentís on-premises survey features onsite walkthroughs, RF and security audits of your current WLAN, analysis of your buildingís layout, testing for radio frequency interference, RF propagation modeling, selection of optimum placement for customer-specified Wireless Access Points including Aironet APs, Cisco Meraki access points and Apple AirPort equipment, and a comprehensive report describing the new wireless network.
Online Technical Support for Microsoft Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers expert online technical support for Microsoft and Cisco-based networks anywhere in the U.S. Progent's certified engineers have the experience to help you to troubleshoot and solve complex network problems rapidly and affordably. The breadth of information technology expertise represented by Progent's staff of consultants makes it possible to escalate even the most challenging issues to the right subject matter experts as necessary. Whether you require occasional phone support and online repair or continuing access to a Help Desk Call Center, Progent's experts can provide your small business with enterprise-level support without the high cost and administrative overhead of maintaining a large in-house support group.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Cisco Unified CM Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
Temporary Chief Information Officer Services
Progent can supply organizations with an information management expert who can serve as a part-time CIO. This experienced technology executive can provide strategic direction to assist you to integrate appropriate IT products to improve business operations so they align better with your business goals. Your company can develop and install a well conceived IT strategy without incurring the expense of a full-time senior IT executive. Vital tasks Progent's temporary CIO can carry out include strategic planning, establishing technology budgets, creating and tracking models for Total Cost of Ownership, reengineering workflows, reviewing contracts with vendors, establishing security policies, business impact analysis, automating data center administration, patch management, network asset documentation management, and disaster recovery preparedness.
Microsoft Dynamics NAV Consulting
The updated release of MS Dynamics NAV ERP offers several innovations including tailored Role Centers, enhanced BI and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP experts offer programming, integration and debugging services to enable you to get the most from MS Dynamics NAV. Progentís consultants can show you how to integrate Microsoft Dynamics NAV ERP software to other services and programs. In addition, Progent can help you to create and analyze databases so you can enhance your understanding of your business, attract more clients, refine your sales campaigns, and form productive partnerships.
Wide and Deep Experience with Business Information Networks
Progentís group of over 100 computer network experts means customers benefit from the leverage of more than 1,000 years of cumulative experience and collective knowledge to repair the most vexing system issues. Progentís certified network engineers possess the knowledge and experience to come up with fixes fast and implement them affordably.
Juniper Networks Consulting and Support
Progent's Juniper Networks-authorized network consultants can assist your company to design and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate smoothly from discontinued products to current releases. Progent's Junos OS consultants offer expertise with Juniper's flagship network operating system to help your business to simplify the management and improve the security of your Juniper VPN appliances and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can assist you manage environments that include a combination of Juniper's software platforms.
Progent's Cloud Integration Services for Microsoft Windows Server Essentials
Windows Server Essentials is a value-priced, versatile platform that allows small organizations to transition from the older physical in-house datacenter to the modern hybrid computing model that combines on-premises and cloud-hosted resources. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly remote consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can help you to assess the possible business advantages of moving to Windows Server Essentials and adopting a hybrid local/cloud design for your network ecosystem. Progent offers full-service project management to help you plan and carry out a smooth migration to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises installations of Exchange and Azure planning and integration consulting services.) Progent can also provide as-needed consulting, technical support, and customized training.
Cisco Wireless VoIP Phone Integration and Troubleshooting
Creating solutions with Cisco's wireless IP phones usually requires that you configure and fine tune numerous key pieces of your Wi-Fi infrastructure including wireless access points, switches, wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration consultants offer online and onsite support to help you create and administer a Cisco wireless IP phone deployment by delivering services that range from debugging the set up of an IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless architecture of a campus.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting services to assist organizations of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Cisco IOS Upgrade Support
If your network includes Cisco routers, you could be running an old version of Cisco IOS, the network OS powering almost every Cisco router and the latest Cisco switches. Cisco often offers updates to IOS in order to fix bugs, shore up security weaknesses, or improve functionality. However, updating Cisco IOS and other Cisco control software can be tricky, depending upon your Cisco appliance and your system environment. As an example, there could be limited local RAM that could cause a new software version to execute incorrectly. Progent's Cisco CCIE consultants offer a wide variety of services related to updating Cisco IOS or other Cisco software platform such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run inventories of your router software, recommend sensible upgrades, provision Cisco appliances, copy software images/, configure and verify your Cisco software, tune performance, troubleshoot problems, and train your network support staff how to get the benefits of all important new functions.
Microsoft Dynamics GP (Great Plains) Consultants
Microsoft Dynamics GP 2015 R2 features a revamped design that improves cloud readiness, supports the most popular smart phones and tablets, allows one-time sign-on with Azure Active Directory, and strengthens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of knowledge and hands-on experience to resolve the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will maximize the business value of your investment in this mission-critical platform.
SQL Server 2019 Migration Expertise
Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to assess the advantages for migrating to SQL Server 2019 and can deliver fast remote or on-premises access to experts in solution planning and integration, application development, database administration, and cybersecurity. To learn more, refer to SQL Server 2019 migration expertise.
Responsiveness of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center is committed to providing the best quality of online computer support offered anywhere for emergency and standard issues. For emergency issues that affect many users, vital people, or a line-of-business application, the Technical Response Center will engage in one hour or less. For standard problems, the TRC will within two hours. In all cases, your ticket will be created quickly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you on every resolved problem to confirm you are satisfied with the results and ready to close out the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.
Get in Touch with a Progent Network Support Expert
To find out how you can get in touch with a Progent network consultant for online or on-premises assistance, call 1-800-993-9400 or go to Online Network Support.