For small business computer networks located within the state of New Hampshire, Progent's Microsoft and Cisco authorized technical experts can provide online assistance and remote troubleshooting to solve your computer network issues quickly and cost effectively. Progent has acquired top-notch expertise, sophisticated utilities, and support knowledge bases to identify and resolve computer network problems while avoiding the cost and time delays associated with on-site service calls.
If your New Hampshire company is situated beyond the larger metropolitan areas such as Manchester, Nashua, or Concord, your nearby network systems support choices may be limited in skills, or not available during urgent situations. This results in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progentís staff of network consultants average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a extensive range of clients. This means you get not only the technical expertise needed for the job, but an expert with proven methods for applying that expertise to deliver excellent network solutions.
ProSight Data Protection Services Managed Cloud Backup
ProSight Data Protection Services automated backup and disaster recovery offers small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn about the complete ProSight line of value-priced network management outsourcing services for small and medium-size businesses.
Common Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the popular online Cisco router support services offered by Progent are configuring domain name, DHCP, routing tables, logging, security logon banner and user accounts; configuring iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and ECN gateways; reviewing NAT configurations, routing tables, and BGP peering arrangements; installing current IOS image; configuring and testing router failover; fixing VPN tunnel and routing problems; creating a network diagram and documenting configuration; plus security and redundancy strategy.
Microsoft Desktop Virtualization Support Services
Microsoft's desktop virtualization technologies lower the effort needed for IT administrators to deploy applications so that they are consistent across an entire user base, provide the ability to control access to critical data, and enable quick deployment of additional or upgraded desktops. With Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure that powers RDS simplifies client connectivity, enhances performance, tightens security, centralizes management, and provides an almost transparent client experience. Progent's Windows Server 2016 consultants can assist your company to evaluate the business benefits of Microsoft's virtual desktop solutions, configure test and production environments, improve your network infrastructure to support virtual clients effectively, assess and remediate security issues, and train your network administrators to follow best practices to achieve a fast ROI from client virtualization.
Cisco Unified CM and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, acts as the center of Cisco's collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express provide a modern IP-PBX by integrating tightly with applications such as Cisco Unified CM IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can help with any aspect of Unified CM support and troubleshooting in areas such as integrating VoIP phones and video phones, designing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE networking support, creating Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.
Part-time CIO Support Services
Progent can supply organizations with an information management professional who can serve as a part-time CIO. This veteran IT executive can offer long-term direction to assist you to deploy sensible IT products to improve business operations so they align more closely with your business objectives. Your company can develop and install a well thought out IT plan without absorbing the expense of a full-time Chief Information Officer. Vital services Progent's temporary Chief Information Officer can perform include growth strategies, rationalizing IT budgets, developing and tracking models for TCO and ROI, optimizing workflows, negotiating with vendors, establishing security policies, monitoring service level agreements, automating data center administration, software revision control, network asset documentation control, and disaster recovery planning.
Integration Expertise for Office 365 Applications and Cloud Services
Office 365 is Microsoft's expanding family of client productivity applications and cloud services offered on a subscription basis. Office 365 apps and cloud services are offered in an array of subscription plans targeted at markets ranging from individuals and home offices to enterprises. Progent can provide fast and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can help your business to understand the many subscription plans available with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent's Office 365 integration consultants offer expertise with cross-platform environments that include Windows, macOS, and Linux software. Progent can also assist your business to build and maintain hybrid solutions that transparently integrate on-premises and cloud products and services.
Progent's Consulting Services for Windows Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, versatile OS that allows small organizations to transition from the older physical on-premises datacenter to the contemporary hybrid computing paradigm that combines on-premises and cloud-hosted resources. Progent's certified Windows Server 2012 R2 Essentials consultants offer budget-friendly online consulting and technical support services for Microsoft Windows Server Essentials. Progent can help you to assess the potential business benefits of migrating to Essentials and implementing a hybrid local/cloud design for your network ecosystem. Progent can provide full-service project management to help you design and carry out a smooth move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Azure Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises Exchange and Microsoft Azure planning and integration support.) Progent can also provide continuing consulting help, technical support, and customized training.
Configuration Support for Lync 2013
Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to create a centrally managed and secure communications ecosystem that supports a Bring-Your-Own-Device computing model with instant messaging (IM), presence, web meetings with app sharing and whiteboard, as well as IP-based and PSTN telephony across a wide range of stationary PCs and mobile devices. Progent's Microsoft-certified Lync Server 2013 experts can assist your company to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (via Lync Online) or mixed topology suitable for your current and long-term plans, implement Lync 2013 so as to speed up your ROI, and provide custom webinar and on-premises training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients, Word and PowerPoint. Progent's Microsoft Skype for Business Server experts can also assist your organization to design and carry out an efficient migration to Skype for Business.
Microsoft Windows Server 2012 R2 Integration Support
Progent's Microsoft-certified Windows Server 2012 consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, tune your network for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management, team, develop a corporate-wide security plan, streamline IT administration, help with application development, and generate and validate a disaster recovery/business continuity plan. If you are thinking about upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can assist you to evaluate the benefits of Windows Server 2016 for your business and plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.
Migration Support for Microsoft Skype for Business
Progent's Skype for Business integrators offer online and on-premises consulting services for companies of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with other collaboration platforms like Cisco Video Interop Server. Progent's certified data security experts can assist you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.
Linux Consulting and Windows/Linux Integration
If your company network combines Linux technology with Windows, Progent can assist you to integrate your servers into a cohesive system that permits all your platforms to coexist for easy management, seamless dataflow, fault tolerance, high throughput, and tight security. If you are writing or testing Linux based-software within an environment that incorporates Microsoft Windows-based servers, workstations, and application software, Progent can provide full-service IT outsourcing that frees you to focus on your area of expertise.
Progent's Consulting and Training Services for Microsoft Office and Office 365
Progent's Office and Office 365 experts can assist companies to integrate Office desktop and Microsoft Office 365 apps including Office Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive productivity solution that provides fast ROI and enables improved business results. Progent can assist your company to interface Office or Office 365 applications with one another and with other core Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also assist you to fix compatibility problems with various releases of Microsoft Office desktop and offers customized online Office and Office 365 instruction to individual users and teams.
Get in Touch with a Progent Computer Support Expert
To learn how to access a Progent computer support expert for remote or on-premises help in , phone 1-800-993-9400 or visit Remote Computer Help.