Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were once one of the most successful solutions for achieving anytime-anywhere connectivity to email, scheduling, web applications, and other vital business data. Progent offers New Haven, Connecticut businesses support from BlackBerry-premier consultants who can help businesses to manage their BlackBerry environments or migrate smoothly to a current mobile platform.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the standard for companies regardless of size, successful integration and maintenance of BlackBerry technology has grown more challenging. To deal with areas like security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and corporate databases, small businesses frequently resort to outside support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can help small organizations to design, administer, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the necessity for an in-house BlackBerry technology specialist and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of experience, combined with Progent's efficient online support model, provides small businesses an economical alternative for integrating RIM BlackBerry products seamlessly into their IT network.

Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, configure streamlined management utilities to help you monitor and control BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, customize wireless applications, and ensure that your network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered rapidly and safely.

Consulting and Technical Expertise for BlackBerry Enterprise Server
Research in Motion's high-end platform for managing big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive emails that are encrypted during transit to provide optimum security. BES Server also simplifies a broad variety of key management tasks that span from BlackBerry deployment and updates to wireless security and high availability.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified engineers can help you utilize RIM BlackBerry Enterprise Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry device firmware wirelessly
  • Control user settings with BES Server's vast selection of policies

Progent's BlackBerry-certified engineers can also assist you to use BlackBerry BES Server to perform important procedures not supported by the entry-level BES Server Express. These tasks include:

  • Configure and manage BES Server's high-availability architecture based on virtualization
  • Deploy BlackBerry devices remotely
  • Establish custom administration roles
  • Automatically track and report on the integrity of your solution

Professional RIM BlackBerry Technical Support Services Offered Online from Progent
Progent's certified BlackBerry engineers are available remotely to provide prompt assistance to businesses in the New Haven area or throughout the state of Connecticut. Progent's experienced remote consulting team has helped IT organizations resolve network problems and reduce IT service expenses in every state in the country and built a substantial base of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide remote consulting support for a wide selection of issues related to RIM BlackBerry products including wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a wide array of problems concerning synchronization, handset detection, email reconciliation, web browsing, mobile connections, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in providing nationwide online help for small company networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile technical support costs low and, by resolving issues promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Exchange Server. Progent's BlackBerry engineer offers support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and delete BlackBerry smartphone users on Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, set up the MDS and IM, deploy access control lists, manage Microsoft Exchange Server data flow, create, update, and apply WLAN and VPN configurations, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs analysis, system design, deployment planning and execution, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to design a mobile wireless solution that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which administration model and hardware products meet your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry expert can help you to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security engineers to perform network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.