Enlarging your remote workforce may have a major impact on IT infrastructure, security, and company culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your New Haven organization to pick the right technologies and follow leading practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist New Haven, Connecticut businesses to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
A sudden, company-wide transition to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online IT support specialists combined with world-class ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or revise their active trouble tickets, enter information, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service allows your company to supplement your current Help Desk Call Center organization by sharing delivery of Call Desk support services seamlessly between your regular IT support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution based on the leading PSA tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class desktop support to your from-home workers, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your New Haven, Connecticut business, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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  • 24 Hour UNIX Technology Professional Solaris Help and Support

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    Emergency Microsoft Azure cloud migration Development Companies

    Progent's consultants can help you with every phase of Microsoft Azure integration including needs definition, readiness assessment, solution design, pilot testing, deployment, automated administration, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN tunnels so that your clients can securely connect to Azure resources, and Progent's Microsoft-certified consulting experts can help you set up critical Microsoft platforms to run in Azure including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to create a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure-based resources.

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    Progent can help small and mid-size businesses to provide their remote workforce with efficient integration with cloud services.

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    Progentís certified Cisco IT security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services including infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, plug-and-play desktop devices for small and home offices to modular enterprise-level products, Cisco PIX Firewall and ASA Firewalls provide a high level of security, high throughput, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, specially designed platform, eliminating common OS-specific security gaps.

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    Progent offers affordable remote support for all releases of Microsoft Office Access including Access desktop and Access Web App and offers expert support for application development, database conversion, performance optimization, report design, and troubleshooting. Progent also can provide custom online classes for Office Access programming and database management.

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    Progent's Microsoft and Cisco-certified network experts can help you to assess the value of Exchange Server 2010 for your business and can help your IT staff to design and implement an efficient migration to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will offer quick payback by improving your productivity, cutting the expense of hardware and support, simplifying administration, and consolidating your key communications technologies.

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    Software Security Consultant Enterprise Active Directory

    For large organizations, Progent can leverage in-house network support groups by providing extensive experience in supporting critical Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branches, Progent can act as a seamless local supplement of corporate IT management. Progentís enterprise consulting services include company-wide security, remote branch office support, system architecture, Sarbanes Oxley conformance, project management, and world-class service for multiple location office environments powered by Enterprise Windows 2003. Progent can offer field engineers and specialists to help with a site relocation or branch move, or a system designer to assist with setting up or using an Internet Data Center or Hosting Facility.

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  • Integration Companies ERP Microsoft Dynamics NAV Design and Installation
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  • Largest Remote Server Management Consultant Services Specialists Dell DRAC

  • Consultant Skype for Business and SharePoint
    Skype for Business 2015 Integration

    Progent's consultants can provide online and onsite consulting services for organizations of all sizes to evaluate the benefits of upgrading to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can assist you to plan a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate other communication systems like Cisco UC. Progent's certified information security consultants can help you create and validate a security environment for your Skype for Business deployment that meets regulatory standards.

  • Linux Online Consulting Services Immediate Specialist Sun Solaris Remote
  • Linux Remote Engineers Solaris Online Network Services
  • MCSE Consulting Employment Orinda CA Pittsburgh California Top Ranked MCSE MCSA MCDBA MCIPT MCA Engineer Full-Time Jobs

  • Amazon SQS Programming
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    Progent can provide affordable online support to help companies to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create cloud-based or hybrid cloud environments that seamlessly integrate Amazon AWS cloud services. Progent can provide occasional expertise to help you to overcome technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on time and within budget.

  • MCSE Expert Certified Navision Technology Consulting MAS 90 Development Firms
  • MS Dynamics GP New Haven Partner - Implementation Experts New Haven, CT New Haven Connecticut, United States New Haven Microsoft Dynamics GP Implementation Consultant
  • MS Hyper-V Virtual Server Technical Support Microsoft Hyper-V Server Consolidation Onsite Technical Support

  • Server Management Consultant
    24-Hour Remote Consulting Server Management

    With virtual server technology, companies are able to run multiple virtual machines on a single physical server. Virtualization technology enables businesses to gain all the benefits of server isolation, while avoiding the expense that goes with buying extra server equipment. Virtualization is the critical technology for building private clouds, which provide important advantages including lowering the costs of capital equipment, datacenter facilities, and administration while enhancing information protection, network availability, and disaster recovery. Other useful server management options include network monitoring software, Microsoft WSUS, and remote system management cards. Progent's professional server management consultants can assist you in all aspects of server virtualization and administration to allow your business to cut costs and save time.

  • MS SQL 2008 Remote Support Microsoft SQL Server 2008 IT Consulting
  • MS SQL Server Reports 24/7/365 SQL Designer
  • Microsoft Azure hybrid cloud solutions Consult Award Winning Consultant Microsoft Azure enterprise hybrid cloud solutions
  • Microsoft Azure integration Engineers Microsoft Certified Azure Planning Specialist
  • Microsoft Certified Expert Windows Server 2016 VM Load Balancing Technical Support Remote Troubleshooting Windows Server 2016 Load Balancing

  • Wireless Link Online Technical Support
    Small Business Wireless On-site Technical Support

    Progentís wireless consultants can help small businesses design, choose, test, configure and support protected building-to-building wireless bridges that integrate seamlessly into your IT network while offering a level of protection that equals or excels wireline interfaces. Progent provides experience in wireless network products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can help you identify and deploy the wireless connectivity technology that align best your business needs.

  • Microsoft Certified Skype for Business Reverse Proxy Server Technology Professional Services Skype for Business Instant Messaging
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  • Microsoft Exchange 2010 Upgrade Professionals 24-Hour Help and Support Exchange 2010 Migration
  • Microsoft Expert Dynamics GP App Development Integration Companies Dynamics GP VBA Consultant
  • Microsoft Office XP Install Microsoft Computer Consultancy Group
  • Microsoft Project Server Scheduling Professional MS Project Server Development Companies
  • Microsoft Project Server Workflow Training Microsoft Project Server Developer Firm
  • Microsoft SQL Server Networking Support New Haven, CT Microsoft SQL Server 2017 Network Design New Haven County Connecticut
  • Microsoft SQL Server Server Consultant Consultant Microsoft SQL
  • Microsoft SharePoint 2010 Remote Support New Haven County CT SharePoint Server 2019 Online Support New Haven, CT

  • Infor SyteLine CloudSuite Account Receivable Specialist
    Engineers Infor SyteLine CloudSuite Migration

    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that embodies more than 25 years of experience assisting manufacturing and distribution companies to simplify complex supply chains and improve the efficiency of critical business processes in order to get products to market fast and meet customer schedules dependably. Progent can provide the expertise of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises services that spans from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and database administration.

  • Microsoft SharePoint 2019 Web Parts Online Consulting Microsoft Certified Partner Network Consulting SharePoint 2019 Hybrid
  • Work from Home Employees New Haven Consulting Services - Call Desk Augmentation Assistance New Haven County Connecticut
  • Microsoft Windows 8.1 Evaluation On-site Support Windows 8 Consultant Services
  • Microsoft Windows Information Technology Consultant New Haven, CT Cisco CCIE Network Recovery New Haven Connecticut

  • Troubleshooting Office 365 and Apple iOS
    Remote Troubleshooting Office 365 AD Connect

    Office 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and associated email infrastructure to lower capital costs and administrative overhead. You can use Exchange Online to run all your mailboxes, or you can integrate a hybrid solution that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online support to help your small businesses to evaluate the potential advantages of Office 365 Exchange Online, design a network topology that aligns with your functional requirements and IT budget, implement a non-disruptive move from your existing Exchange system to one that incorporates Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.

  • MySQL Clustering Consultant MySQL and Windows Consultants
  • Network Engineers Employment Freelance Microsoft Consultant Jobs Available
  • Network Security Audit MS SQL SQL Server Replication Professionals
  • Network Security Auditing Symantec Security Symantec VelociRaptor Network Intrusion Penetration Testing

  • Engineer ADSL2+
    Top Ranked Comcast Business Class Cable Internet Engineer

    Progent can provide the cost-effective services of remote Internet connectivity consultants to assist your organization to assess or update your Internet services so your Internet connectivity solution aligns with your business needs. Support services available from Progent include assessment of your existing bandwidth use, vendor and service plan analysis and selection, network provisioning, and overseeing a seamless switchover to a new ISP and/or service plan. Network provisioning can include enhancing existing routers and switches and deploying new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.

  • Network Support Resale Programs Engineer Sales Agent Program for Network Support Computer Consulting

  • Microsoft Teams data loss protection Specialists
    Professionals Microsoft Teams with SharePoint Online

    Progent can assist your organization to design an upgrade to Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud-based or hybrid deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

  • New Haven At Home Workers Call Desk Outsourcing Assistance New Haven, CT Work at Home Employees Consulting and Support Services in New Haven - Help Desk Outsourcing Consultants New Haven Connecticut
  • New Haven Connecticut Largest Fedora Linux, Sun Solaris, UNIX Specialist Redhat Linux, Sun Solaris, UNIX Remote Consulting New Haven County CT

  • CCNP Expert Certified Small Business WAP581 IT Consultants
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    Progent's Cisco-certified wireless technology consultants can help you to deploy, administer, and debug Cisco Small Business Wireless APs.

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  • Sun Solaris Migration Consultant
    Upgrading UNIX

    Progent can assist your company to plan and execute a smooth migration from a Sun Solaris-based IT system to a network based on Microsoft Windows and suited for supporting Microsoft's familiar office productivity software, business applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and software development experts can assist you to preserve your information and reduce productivity discontinuity by designing an efficient migration plan that protects your current investments in Solaris software and technology. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of existing environment, migration planning and validation, Microsoft Exchange migration services, information and application software transition, and server and storage system migration and economization.

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    Progent's Private Cloud Hosting outsourcing offers complete hosting of a small or mid-size company's production servers in a solution that gives the maximum degree of availability and scalability and is also easy to migrate to another host. Progent's Private Cloud Hosting and Management options are based upon proven virtualization architectures that enable small companies with multi- platform environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.

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  • Microsoft Dynamics GP Remote Support
    Dynamics GP Continuum Specialist

    Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to create specialized line-of-business programs and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can help you create reports that allow you to track your business more thoroughly, turning uncooked information into valuable understanding of your business.

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    Progentís Microsoft-certified experts offer companies of all sizes consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. SharePoint is an advanced platform that uses web-based technology for intelligently coordinating people, groups and data. SharePoint Server offers a central spot for your workers or clients to access, organize, distribute and interact with useful information, documents, and applications and to communicate with other people. SharePoint enables quicker and more intelligent decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services join employees, customers, workgroups and projects with the information theyíve created in a manner that makes data easy to find, download and apply. Progent's certified SharePoint experts can help you to maintain your existing SharePoint solution or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical devices that drive your IT network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity.

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  • Consultancy WiMax
    ADSL2+ Consultants

    Progent can provide the cost-effective support of remote Internet connectivity experts to assist your company to evaluate or enhance your Internet services so your Internet access solution aligns with your business needs. Services available from Progent's engineers include evaluation of your existing bandwidth use, vendor and plan comparison and ordering, network provisioning, and managing a seamless switchover to a different ISP and/or service plan. Provisioning can include optimizing existing routers and deploying additional ones, implementing firewalls, and designing fault-tolerant BGP architectures.

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    If your business does not require urgent remote support but expects to require assistance with your network soon, you can conserve time and expenses and guarantee that the right expertise will be available when you need it by contacting a Progent sales agent and signing up as a client. For more information, call 800-993-9400 or send email to information@progent.com.

  • Telecommuters New Haven Assistance - Cloud Solutions Consultants New Haven Teleworkers Cloud Systems Expertise
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  • Tracking Service Costs Consulting Services
    Cisco Experts Services Documentation Consultants

    Progent uses a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by each staff member to each client. The practice of documenting and archiving service records results in more effective support and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

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  • Top Computer Consultant Server Virtualization
    Online Consulting Server Virtualization

    With virtual servers, businesses are able to run many virtual servers on one physical server. Virtualization technology allows businesses to enjoy all the benefits of server isolation, while avoiding the costs that goes with buying additional server equipment. Virtual servers are the critical technology for private clouds, which offer major benefits such as reducing the costs of hardware, facilities, and management while improving data security, network reliability, and disaster recovery. Other important server management technologies are network monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's certified server management experts can assist you with all areas of server consolidation and management to enable your business to cut costs and conserve time.

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  • Emergency Consultant Microsoft Teams work from home
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    Progent can assist your business to design a migration to Microsoft Teams from Skype for Business and install, administer, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.

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  • Windows Networking Consultant New Haven County CT Windows Server 2012 Information Technology Outsourcing Firms

  • Operations Manager Online Support
    Microsoft Operations Manager Technical Support Services

    Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, enhancing and repairing System Center Operations Manager environments and can provide companies of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to leading practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or on-premises technical support to help you to fix critical problems detected by SCOM 2012.

  • Windows and UNIX Consultants UNIX, Windows Specialists
  • Wireless Troubleshooting Wireless Network Integration Services
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  • ransomware removal and recovery Specialists Netwalker ransomware recovery Consultant Services
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