Enlarging your remote workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of background assisting SMBs to design, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your New Haven company to pick the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent offers services ranging from as-needed guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist New Haven, Connecticut businesses to with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a teleworker business model, which might be motivated by a pandemic or as part of a business continuity plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center services leverage Progent's extensive team of remote IT support specialists combined with world-class ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or update the status of their current tickets, enter details, and upload screenshots and attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service allows your business to augment your existing Help Desk team by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution based on the number one professional services automation tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class technical support to your from-home workers, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your New Haven, Connecticut organization, phone 1-800-993-9400 or refer to Contact Progent.