Enlarging your remote workforce may have a major impact on IT infrastructure, security, and company culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your New Haven organization to pick the right technologies and follow leading practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist New Haven, Connecticut businesses to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Teleworkers
A sudden, company-wide transition to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online IT support specialists combined with world-class ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or revise their active trouble tickets, enter information, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows your company to supplement your current Help Desk Call Center organization by sharing delivery of Call Desk support services seamlessly between your regular IT support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution based on the leading PSA tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class desktop support to your from-home workers, refer to Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your New Haven, Connecticut business, call 1-800-993-9400 or visit Contact Progent.