Enlarging your remote workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of background assisting SMBs to design, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your New Haven company to pick the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent offers services ranging from as-needed guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can assist New Haven, Connecticut businesses to with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a teleworker business model, which might be motivated by a pandemic or as part of a business continuity plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of remote IT support specialists combined with world-class ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or update the status of their current tickets, enter details, and upload screenshots and attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service allows your business to augment your existing Help Desk team by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution based on the number one professional services automation tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class technical support to your from-home workers, see Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your New Haven, Connecticut organization, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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  • Mac Architecture Technical Consultant
    IT Services macOS Wi-Fi

    Progent's Apple Mac support consultants can assist you with a broad range of network infrastructure areas including system architecture, remote and mobile access, internetwork communication, protection, and emerging technologies including VoIP and high-speed wireless networking. For business networks based solely on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and size to handle the complexity of designing, integrating, and maintaining a system architecture that is robust, secure, productive and aligned with your corporate goals. Progent can help you deploy Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan SAN solution. Progent can also give you access to skilled professionals to support Cisco routers and switches.

  • SQL Server 2017 Standard IT Services SQL Server 2017 Data Mining Online Troubleshooting
  • SQL Server Reporting Services Online Support Services Top Quality Microsoft SQL Server 2008 Remote Support Services
  • Security Certification Juniper SSG5 Router Technical Support Juniper SSG Series Router
  • SharePoint Backup and Recovery Help and Support SharePoint 2016 Authentication Support and Help
  • New Haven Work at Home Employees Help Desk Call Center Solutions Consulting and Support Services New Haven County Connecticut
  • Small Business IT Outsourcing White Paper Advantages of IT Outsourcing Article
  • Small Business Support Small Office Engineer
  • Small Business WAP361 Online Help Small Business Access Points Setup and Support
  • Small Office Computer Network Specialists Small Office Remote Technical Support
  • Solaris Consultancy Integration Support Solaris
  • SonicWall NSA 9250 Firewall Security Auditing SonicWall Gateway Security Suite IT Services

  • Immediate MCSE Expert Certified Windows 2003 Server Support Services
    Windows Server 2003 Specialists

    Progent's Microsoft-certified Windows Server 2003 engineers can provide network help and IT consulting services for the complete family of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Windows Server 2003 upgrade, integration, update, and support services include system planning, installation, project management, on-premises and remote technical support and troubleshooting, Call Center services, CISM-certified security consulting, comprehensive outsourcing, and cost-effective co-sourcing.

  • Specialist Office 365 migration PowerShell 24 Hour Remote Support Office 365 and Apple iOS
  • Specialists 64-bit Upgrade Specialist 64-bit Computing
  • Specialists Onsite Support Outsourcing Phone Support
  • Specialists SCCM 2012 Troubleshooting SCCM 2012 Network Consulting
  • Specialists Small Business WAP321 Small Business 500 Access Point Troubleshooting
  • Stealth Penetration Testing Network Security Testing Stealth Penetration Testing Security Contractor
  • Stealth Penetration Testing Testing Microsoft Certified Partner Penetration Testing Protection

  • Technology Consulting SharePoint 2016 Hybrid
    SharePoint Online Consultants

    Progent's Microsoft-certified consultants can provide economical remote and onsite expertise, software development, and technical support services for organizations of any size who want to upgrade to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.

  • Supplemental Network Support Staffing Support Services Expertise New Haven New Haven, CT Remote Supplemental IT Staffing Support Consultants
  • Sydney Computer Consulting Careers Job Opportunities Microsoft MCP Support Melbourne
  • System Center 2012 Operations Manager Technical Support Services Data center Monitoring IT Consultants
  • New Haven County CT Remote Workforce New Haven Assistance - Help Desk Call Center Augmentation Consulting
  • System Center 2016 Security and Compliance Support and Help SCOM 2016 Specialists
  • System Center 2016 and VMware Integration Support Microsoft Certified Expert System Center 2016 Disaster Recovery Computer Engineer
  • New Haven County CT Work from Home Employees Assistance near New Haven - Help Desk Augmentation Consulting and Support Services
  • Technology Consulting Office 365 IDFix Exchange Online Archiving Computer Consultants
  • Technology Consulting Services VMware VMware ESXi Hypervisor Consultant
  • Telecommuters New Haven Consulting Experts - Data Protection Technology Consulting New Haven County Connecticut New Haven Offsite Workforce Data Protection Solutions Consultants New Haven Meriden Milford
  • Teleworkers New Haven Consulting - Conferencing Systems Consulting and Support Services New Haven Meriden Milford New Haven At Home Workforce Conferencing Systems Consulting Experts New Haven, CT
  • Top Dynamics GP Great Plains Software Computer Engineer Microsoft Certified Expert Dynamics GP Great Plains Accounting Online Technical Support

  • Business Software Development Firms
    ASP Development Group

    For assistance writing, enhancing, or troubleshooting business aplications for Microsoft Windows, Linux, or the Web, Progentís team of program developers, database designers, and software project managers can help ensure you get the project completed on time and within budget. Progent's experienced software programmers can provide affordable and expert online help for projects as small as writing VBA scripts for Excel or as challenging as developing line-of-business RDBMS applications based on SQL Server or MySQL.

  • Top Microsoft Expert SharePoint 2016 SQL Server Reporting Services Specialist SharePoint 2016 DLP Online Support
  • Top Quality NetApp Clustered Data ONTAP Professionals Consultant Services NetApp MetroCluster Design
  • Top Quality Remote Support Network Services Monitoring Automatic Network Topology Mapping On-site Technical Support
  • Top Ranked QoS Test Lab Professional Consulting Services application Testing Lab
  • Upgrade Consultant Solaris Remote UNIX Migration Consulting

  • Microsoft Lync Server 2013 IM Network Engineer
    24x7x365 Lync Server 2013 Mirrored Back End Servers Consultants

    Microsoft Lync Server 2013, now called Skype for Business, allows organizations of all sizes to build a centrally managed and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing style with IM, presence, web meetings with app sharing and whiteboard, as well as IP-based and PSTN calling across a broad range of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants and system integrators can assist you to assess the business benefits of Lync Server 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your current and future plans, deploy Lync Server 2013 so as to speed up your ROI, and deliver custom webinar and on-premises training to your management team and users. Progent has expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync Server 2013 with popular Office and Office 365 apps including Outlook and PowerPoint.

  • Urgent Microsoft Certified Partner Office 365 AD Connect Computer Consultant 24 Hour Microsoft 365 integration with on-premises environments IT Consultants
  • Urgent Microsoft Expert UNIX, Windows Professional Consulting Services UNIX, Windows
  • Urgent Office Word 2016 Specialist Office Word 2007 Specialists
  • VoIP Online Consulting 24/7 Support Services Microsoft Office Communications Server 2007
  • Urgent At Home Workforce New Haven Consulting and Support Services - Call Desk Solutions Guidance New Haven, CT
  • Wi-Fi Site Survey Online Technical Support Wi-Fi RF Spectrum Analysis for Wi-Fi Support Services
  • Windows 10 Trusted Boot On-site Support Windows 10 Consultant Services
  • Windows 7 64-bit Upgrade Remote Support Top Configuration Windows 7 Help Desk
  • Windows 7 Training Computer Engineer Best Microsoft Windows 7 Upgrade Designers
  • Telecommuters Guidance in New Haven - Call Desk Outsourcing Consultants New Haven Connecticut
  • Windows PC Simulation on Mac Online Support Configuration Windows Applications on macOS
  • Windows Server 2012 R2 Live Migration Professionals Windows Server 2012R2 IT Services
  • Windows Server 2019 Network Support Service New Haven Meriden Milford 24-Hour Windows Server 2016 Network Consultants

  • Microsoft Exchange 2016 Migration Planning Network Engineer
    Professional Microsoft Exchange 2016 Migration

    Progent can assist your business in any and all facets of your migration to Exchange Server 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying storage capacity required for your VMs, databases and logs; configuring HLB for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • 24/7 Offsite Workforce Consulting Services near me in New Haven - Help Desk Call Center Solutions Consulting Experts New Haven
  • Work at Home Employees Consulting Services nearby New Haven - Cloud Technology Expertise New Haven New Haven Meriden Milford Offsite Workforce Consulting Experts near me in New Haven - Cloud Systems Consulting Services
  • Work from Home Employees Guidance in New Haven - Collaboration Solutions Consulting Experts Remote Work from Home Employees New Haven Consulting Services - Collaboration Solutions Assistance New Haven Connecticut
  • iPad Network Consultant Apple iPad Support and Setup

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