Professional Remote Help for New Haven, Connecticut Small Business Computers from World-class Consultants
Small businesses have typically been overlooked by large network service firms. Many small companies permit themselves to grow overly reliant on individual consultants or small support organizations who don't have the size or comprehensive knowledge to respond promptly or efficiently to network emergencies. Other small businesses turn to giant support providers staffed with personnel taught to offer by-the-numbers solutions to common problems but who do not have the background and technical scope to deal with the diversity of environments and absence of standardization typical of small business information networks.
Progent's proven methodology for providing low-cost and successful network service to small companies has made Progent among the most respected Microsoft-certified IT consulting firms in the United States. Progent has provided remote help to businesses in every state in the U.S. (See Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the skills of your internal IT service staff. This can cut costs and help meet schedules for big projects such as software development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your business to plan and execute your cloud computing strategy.
Popular Technologies Serviced by Progent's Consultants for Companies in New Haven, Connecticut
Progent's national group of world-class consultants provides assistance for virtually all aspects of information technology used by organizations of all sizes. Technologies supported by Progent in New Haven include:
Support Delivery Options Available for New Haven, Connecticut Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Service Model ensures rapid support, comprehensive activity records, dependable follow-up, and strict expense monitoring for a range of IT support delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software issues without the cost or time loss of in-person service calls. The background of Progent's network engineers allows them to resolve the majority of network problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address urgent situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's remote network support expertise.
- On-site Service
Progent provides on-site technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: in-person service technicians when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable support from an online Help Desk Call Center with efficient phone assistance, online repair tools, and enough technical depth for full escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can provide scant executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that small business computer networks are always productive. Read more concerning Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, fault tolerant network engineering, virtualization strategies, plus configuration, programming and support for business applications including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and major software upgrades, extended projects such as management analytics software development and customization, relational database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or emergency response such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with greater degrees of reliability, protection, and recoverability than is possible with the type of internal data center that is realistically affordable for most small and midsize companies. Because Progent uses the same facilities that support the equipment of many of the planet's largest IT organizations, Progent can save you the cost of creating and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay updated, protection and efficiency is continually tracked, and systems are regularly archived and available for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest degree of availability and scalability but that is also simple for clients to transfer to another support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and network management while achieving world-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the mixed- OS and non- standardized networks common with small businesses, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for New Haven, Connecticut Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network support allow small companies to sidestep the problems associated with over dependence on small service organizations or individual engineers.
Teaming with Progent's Experts enables your company to:
- Avoid Over Reliance on Freelance Consultants
For IT support, small companies sometimes rely heavily on independent engineers. Though freelance support engineers carry lower expenses than more substantial support organizations and can afford to charge apparently lower fees, they are occasionally too overworked to respond quickly to urgent problems. If an independent consultant is occupied with another client, sick, on travelling, or in class, the lack of replacement personnel may force your company to go without help during a crisis. As your small business grows, network downtime or problems with critical applications become more expensive. The money you thought you were saving on an independent consultant can disappear fast due to lower output. In addition, when independent engineers confront unfamiliar problems, the unavailability of a big engineering team to fall back on for assistance forces them to train on the job while your organization ends up footing the costs for their ongoing education.
- Gain Access to Experts in Complex Information Technology Issues
The majority of small support firms or freelance consultants specializing in small company IT consulting may excel at providing routine fixes but don't have the seasoning to work cost-effectively with complex network configurations with mixed platforms, multiple locations, VoIP implementations, remote workforces, integrated financial and operational applications, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can benefit your small business because big-company environments are characteristically complicated, support problems demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security requires industry-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a solid architecture, a series of ad hoc fixes commonly get piled onto of a tenuous foundation. As a business grows, reliability and expandability issues can hinder the productivity of the organization. Such environments require proper assessment, smart strategic planning, and broad-based experience to upgrade to a network environment that will act as the solid foundation to handle current business needs and support downstream growth.
- Work with Solution Consultants, Not Product Resellers
Smaller companies require guidance and insight to work through an increasingly complex maze of IT alternatives available for enabling growth and enhancing productivity. Businesses do not need a network engineer or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services only. This allows Progent to align technical support with the genuine needs of customers. Combining network support and product selling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the true requirements of a customer.
Get in Touch with Progent
If your New Haven, Connecticut business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).