Professional Online Help for New Haven, Connecticut Computer Networks from World-class Engineers
Small businesses have traditionally been underserved by large network service organizations. Some small companies permit themselves to become overly dependent on individual consultants or small consulting organizations who lack the bandwidth or extensive skill sets to react quickly or efficiently to technical crises. Other small companies turn to giant support providers that employ personnel trained to offer standardized solutions to common issues but who do not have the background and technical scope to deal with the diversity of configurations and absence of standards that characterizes small company IT networks.

Progent's proven methodology for providing affordable and effective technical support to small companies has made Progent one of the top Microsoft-certified IT consulting organizations in the United States. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house IT service team. Co-sourcing can save money and minimize technical risks for major IT initiatives like software programming, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to help your company to plan and execute a sensible cloud strategy.

Primary Technologies Supported by Progent's Consultants for Businesses in New Haven, Connecticut
Progent's national group of world-class experts offers support for virtually all aspects of information systems found in companies of any size. Practice areas served by Progent in and around New Haven include:

Support Delivery Alternatives for New Haven, Connecticut Businesses
Progent offers a selection of alternatives for providing small businesses with affordable IT services for technical support, system architecture, and IT management. Progent's model for delivering network support is built on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive activity documentation, consistent follow-through, and strict cost control for an array of IT service delivery options that include remote troubleshooting, onsite help, and top-level consulting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve most network issues quickly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to address emergency situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to give small companies the optimal solution: in-person service technicians when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how and why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems. To learn more, refer to Help Desk Services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver help with vital products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, high availability it system design, virtualization solutions, plus configuration, programming and training for small business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, longer term initiatives such as management information software development and support, database application development and administration services, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like disaster recovery and virus cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and scalability but that is also simple for customers to transfer to a different service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can handle the multi- OS and loosely standardized networks common with small businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Premier security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory mandates for IT data protection and reporting.

The breadth and depth of Progent's consulting staff bring a powerful set of advantages to customers trying to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, in the trenches of IT service, executing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical help, but also a support engineer with proven methods for repairing real-world IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no registration fee and requires no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big bills for quick repairs. Another benefit of granular pricing is that you will not be tempted to allow less critical issues to fester until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to each customer. The discipline of documenting and organizing service records results in more effective service and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces little competition. Small companies who work with independent service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your New Haven, Connecticut company needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Medium-size companies can derive all the advantages of Operations Manager 2007 and have quick availability of Progent’s Microsoft and Cisco Premier Certified network consulting experts. Thanks to Progent's affordably priced IT service programs, mid-size organizations can select a simple co-sourcing service program built around Operations Manager 2007 with network monitoring, proactive warnings, comprehensive system analysis, Help Desk support, and online troubleshooting. For companies with mission-critical environments who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent supports Microsoft Operations Manager 2007 to offer medium-size business networks enterprise-class reliability, security and performance.

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    Progent's Cisco VoIP phone and video IP phone experts can assist your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Cisco Unified Communications Manager Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications like Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, installing ISR G2 routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

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