New Haven, CT Online Help from World-class Network Service Consultants
Progent's computer troubleshooting services can deliver your New Haven, CT company affordable and consistent access to world-class information technology professionals. By delivering network consulting service when you need it, offering advanced knowledge for line-of-business technologies, delivering unique support such as 24x7 server monitoring, and billing only for support you use, Progent gives your New Haven, Connecticut company an economical solution for maximizing the productivity and profitability of small office networks. Whether you maintain an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart choice for businesses to build and support a reliable and safe information network and to benefit from fast access to the skilled help typically restricted to corporations who are able to set up a large in-house information technology organization.
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.
Progent can also offer access to accredited consultants to help your company to design and implement your cloud computing strategy.
Main Products and Technologies Supported by Progent for Businesses in New Haven, Connecticut
Progent's nationwide team of industry certified experts provides support for all facets of information systems used by organizations of all sizes. Practice areas supported by Progent in and around New Haven include:
Service Delivery Options Available for New Haven, Connecticut Companies
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering IT support services is built on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid response, comprehensive activity documentation, consistent follow-up, and strict expense monitoring across an array of network support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair network issues without the cost or delay of travel for onsite service calls. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate urgent situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out more information about Progent's online network support services.
- Onsite Support
Progent provides onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to deliver small businesses the ideal combination: hands-on service technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for on-site service calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details about how and why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues. for more information, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, fault tolerant network design, virtual server strategies, plus integration, customization and support for small business applications such as financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site relocations and massive system migrations, extended initiatives like management analytics software programming and customization, database application programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host critical applications such as Exchange and MS SQL to provide small and midsize businesses with greater degrees of availability, security, and performance than is possible using the class of on-site data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for world-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and rapid recovery. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition easy for clients to migrate to a different service provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the multi- platform and non- standardized networks common with small companies, and retains ownership of the licenses in the client's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids ending up a captive to a single hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory regulations for IT information security and reporting.
The breadth and depth of Progent's engineering staff bring a powerful set of benefits to organizations trying to maximize the productivity of their IT network within an affordable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested approaches for solving actual network problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size invoices for quick fixes. An additional advantage of granular billing is that you won't be tempted to permit less critical problems to stay unaddressed until they become big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation given by every staff member to every client. The practice of detailing and organizing support records results in more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal support personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
If your New Haven, Connecticut business needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).