New Haven, CT Remote Support from Certified Computer Network Troubleshooting Professionals
Progent's network support services can provide your New Haven, CT company cost-effective and consistent access to world-class computer professionals. By delivering IT consulting service when you require it, offering specialized knowledge for vital applications, offering value-added support such as 24x7 server monitoring, and charging only for support you receive, Progent gives your New Haven, Connecticut business an affordable solution for maximizing the profitability of small-scale office information systems. If you maintain an on-premises datacenter, connect to cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to create and manage a reliable and safe IT network and to benefit from quick access to the skilled consulting usually available only to corporations who are able to maintain a large internal IT group.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house network support group. This can cut costs and help meet schedules for big projects such as software programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your company to plan and implement a sensible cloud strategy.

Primary Technologies Supported by Progent for Businesses in New Haven, Connecticut
Progent's nationwide team of certified consultants offers help for all facets of information technology found in companies of all sizes. Practice areas supported by Progent in and around New Haven include:

Support Delivery Options for New Haven, Connecticut Companies
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering network support is based on the Call Center structure common to big IT support groups. Progent's Contact Center Support Mechanism ensures rapid support, comprehensive service records, dependable follow-up, and strict cost monitoring across an array of IT support delivery alternatives that include online repairs, onsite support, and high-end consulting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of in-person support calls. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to address urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: on-premises support technicians when you need them plus the remote help of Progent's worldwide staff of network engineers, security professionals, and business software developers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more about how to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems. For details, refer to Online Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, high availability it system design, virtualization solutions, plus configuration, programming and support for business applications such as financials, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects including office moves and massive system migrations, longer term initiatives such as business analytics software development and customization, database software programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of availability and scalability but that is in addition easy for clients to migrate to another service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that allow companies with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while getting world-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the software licenses in the customer's possession so that moving to a new virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on system security and can assist with complex security programs like SIEM solutions to help companies meet business guidelines and government mandates for IT information protection and incident reporting.

The scope and depth of Progent's engineering team offer a powerful array of advantages to organizations wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, in the trenches of network support, performing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for repairing real-world network problems rapidly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no registration fee and requires no retainer for services provided during normal business hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids major bills for fast fixes. Another benefit of by-the-minute invoicing is that your company will be less inclined to permit minor problems to stay unaddressed until they grow into major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation given by every consultant to each client. The discipline of documenting and archiving service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small companies who work with independent service providers or who employ in-house support staffs gain when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your New Haven, Connecticut company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Remote 24x7 monitoring, proactive alerts, and periodic reports are vital to maintaining the proper operation of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management technology has advanced so far that businesses of any size can afford a level of protection that was previously limited to large enterprises. Progent can provide several Remote Monitoring and Management options available as economical services designed to assist your company to detect and fix a most IT network issues before they get big enough to impact your business.

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    Progent's Cisco-certified SIP infrastructure experts can assist your business to plan, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected IP PSTN trunks and offer cost-effective remote or on-premises expertise to assist companies to migrate smoothly to a modern unified communications ecosystem that offers accelerated ROI. Progent's certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server and Lync Server for access to a SIP PSTN trunk.

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    Progent offers a selection of network support packages for small organizations. These information technology outsourcing and server monitoring services are based on the proactive problem solving capabilities of Microsoft Operations Manager 2007, a state-of-the-art network and IT management product that monitors the reliability, throughput, and security of your information system and identifies potential troubles before they can bring down your network. With Progent's affordably priced network service programs, small companies can choose a basic co-sourcing service program based on System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution.

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    Progentís Microsoft certified consultants offer small and medium sized companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include a full featured application-layer aware firewall that can secure your IT network from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to detect many attacks that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through experienced design and integration of Forefront TMG and ISA Servers. Progent's Microsoft consultants can assist you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Microsoft Lync Server 2013, now called Skype for Business, enables businesses of all sizes to create a centrally managed and secure communications environment that supports a BYOD computing model with instant messaging (IM), real-time presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a wide assortment of desktop and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and system integrators can assist your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or hybrid topology suitable for your present and future goals, implement Lync Server 2013 so as to speed up your ROI, and deliver custom online and on-premises training to your IT team and users. Progent offers in-depth expertise in critical components of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

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    Microsoft Windows Server Update Services enables information technology administrators to install and monitor the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, network support staff can fully and easily manage the installation of updates that are released via Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial configuration of Microsoft WSUS such as planning the Microsoft SUS deployment, setting up user's computers, defining the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your system environment.

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    Progent's ProSight Virtual Hosting service combines advanced virtual server architecture, a world-class data center, and the support services of Progent's Microsoft-certified engineering group to provide small businesses with a comprehensive information technology outsourcing solution that improves network availability and protection, eliminates management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize company can have each of its software platforms and key application servers supported within a safe and reliable data center on a fast, high-availability virtual machine configured and supported by Progent's network support professionals.

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