Quick, Low-cost Remote Network Technical Support for New Haven, Connecticut Small Businesses
For more than two decades, Progent has focused on delivering enterprise-class computer support to clients with small-company IT budgets. Progent has developed a unique support solution that includes a cost-effective, seamless virtual office network, sophisticated remote troubleshooting technology, a large team of engineers accredited in a wide array of technical disciplines, a Help Desk service model that maximizes efficiency and ensures follow-up, a global team of on-line support professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on resolving technical problems in the least time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal IT service team. Co-sourcing can cut costs and help meet schedules for big projects such as application design and development, disaster recovery planning, security evaluations, merging datacenters, or software migrations.
Progent can also provide the services of accredited experts to assist your business to plan and implement a sensible cloud computing strategy.
Core Practice Areas Supported by Progent for Business Networks in New Haven, Connecticut
Progent's nationwide team of industry certified engineers provides assistance for virtually all aspects of information systems used by companies of any size. Practice areas served by Progent in New Haven include:
Service Delivery Alternatives for New Haven, Connecticut Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for providing computer support is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, thorough service documentation, consistent follow-through, and strict expense control across a range of IT service delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist customers to analyze and fix hardware and software issues without the expense or delay of travel for onsite service visits. The experience of Progent's IT engineers allows them to handle the majority of network issues rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's remote network support expertise.
- Onsite Support
Progent offers onsite technical support for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to deliver small businesses the ideal combination: onsite service technicians when you require them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for in-person support visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's in-person computer support.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require prompt and dependable support from an online Help Desk Call Center with efficient phone assistance, online repair capability, and enough technical strength for all needed problem escalation. Because smaller companies usually have tight information technology budgets and can provide scant management attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that small business computer networks are always up and running. Read more details concerning Progent's Helpdesk outsourcing services.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security engineering, fault tolerant network design, virtualization solutions, plus integration, programming and support for small business programs including accounting, ERP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects such as office relocations and major software upgrades, longer term initiatives such as management analytics software programming and support, relational database software development and DBA services, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Exchange and MS SQL to provide small and midsize companies with higher levels of availability, protection, and recoverability than is feasible using the class of on-site data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that support the equipment of many of the world's largest information technology companies, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, protection and performance is continually monitored, and systems are consistently backed up and ready for full and rapid restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's production servers in an environment that not only provides the top degree of dependability and scalability but that is also convenient for clients to migrate to another support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can support the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the software in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced remote support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government mandates for IT data protection and incident reporting.
The breadth and depth of Progent's engineering staff bring a unique array of advantages to clients wishing to maximize the business value of their IT network within a reasonable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, in the trenches of IT service, executing a wide variety of technical tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only expert IT capability, but also a consultant with field-tested methods for resolving actual IT problems quickly.
Learn more about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size bills for fast solutions. Another benefit of by-the-minute pricing is that your company are not inclined to permit less critical problems to fester until they grow into big ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each consultant to every client. The practice of detailing and archiving service records results in more effective support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Small companies who work with freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your New Haven, Connecticut business wants to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).