Fast, Low-cost Online Computer Network Assistance for New Haven, Connecticut Small Companies
For more than two decades, Progent has specialized in providing world-class computer support services to clients with small-company budgets. Progent has built a unique service solution that features a low-overhead, tightly connected virtual office infrastructure, sophisticated online repair tools, a large team of engineers certified in a wide range of technical practice areas, a Call Center operational structure that maximizes responsiveness and guarantees follow-up, a worldwide group of on-line support professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to solving network problems in the least time and at the lowest cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT service group. This can cut costs and help meet schedules for big projects such as software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.

Primary IT Areas Serviced by Progent for New Haven, Connecticut Business Networks
A Microsoft-certified Partner IT service company that maintains a world-class team of Cisco CCIE network consultants and Apple Computer accredited engineers, Progent offers urgent troubleshooting and affordable remote consulting to New Haven, CT small businesses for a wide array of information technologies including:

Service Delivery Options Available for New Haven, Connecticut Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and network management. Progent's model for delivering IT support services is built on the Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism ensures rapid support, thorough activity documentation, dependable follow-through, and strict expense monitoring for an array of network support delivery modes that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help clients to analyze and fix hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's online network troubleshooting services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for in-person service calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses who need prompt and dependable access to an online Help Desk Call Center with effective telephone assistance, online troubleshooting capability, and enough technical strength for all needed escalation. Since smaller businesses typically have limited information technology budgets and can provide little management bandwidth for dealing with network support, Progent's Contact Center Services could be the most efficient option to ensure that small business information systems are always up and running. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability network design, virtual server strategies, plus integration, customization and training for small business software including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can help with one-shot projects including site relocations and major software upgrades, longer term projects like management information application development and support, relational database software development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher levels of availability, security, and recoverability than is feasible with the class of in-house data center that is practical for the majority of small organizations. Since Progent utilizes the same data centers that support the gear of some of the world's biggest IT companies, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of dependability and scalability but that is in addition convenient for customers to transfer to another support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the mixed- OS and non- standardized networks common with small businesses, and keeps control of the licenses in the client's possession so that moving to a different virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network security and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry guidelines and government mandates for network data protection and incident reporting.

The breadth and size of Progent's consulting team offer a powerful array of benefits to customers wishing to increase the business value of their IT network within a realistic budget. These benefits include:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the front lines of network service, executing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This means that you get not just world-class technical capability, but also a support engineer with field-tested approaches for fixing real-world network problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during normal working hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates major invoices for quick repairs. Another benefit of granular billing is that your company won't be tempted to allow incipient problems to fester until they grow into big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports given by each staff member to every client. The discipline of documenting and organizing service activity allows more efficient service and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small companies who utilize independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your New Haven, Connecticut company needs to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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