Expert Online Help for New Haven, Connecticut Networks from World-class Engineers
Small companies have typically been underserved by large network support organizations. Many small companies permit themselves to grow overly dependent on individual consultants or small consulting organizations who lack the size or extensive skill sets to respond quickly or efficiently to network crises. Other small businesses resort to giant service providers that employ personnel able to offer by-the-numbers solutions to ordinary problems but who are missing the experience and versatility to deal with the diversity of configurations and absence of standardization that characterizes small business IT systems.
Progent's time-tested approach to providing low-cost and effective network service to small businesses has made Progent one of the top Microsoft-certified network consulting organizations in the country. Progent has provided online support to companies in every state in the country (See Progent's customer testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house network support group. This can cut costs and minimize technical risks for big projects such as software development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited experts to assist your business to plan and execute a sensible cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Office Networks in New Haven, Connecticut
Progent offers the support of accredited experts for all facets of information technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for New Haven, Connecticut Businesses
Progent has a selection of options for providing small companies with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for delivering computer support is based on the Help Desk structure common to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid support, thorough service documentation, dependable follow-through, and strict cost control across a range of network service delivery options that include remote troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix network problems without the expense or time loss of in-person service visits. The background of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional details about Progent's online computer troubleshooting services.
- Onsite Support
Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the best of both worlds: onsite service technicians when you need them as well as the remote help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning how to register for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. for more information, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant it system consulting, virtualization solutions, plus configuration, customization and support for small business programs including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects including office relocations and major system upgrades, longer term initiatives like business analytics software programming and support, database application development and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is possible with the type of on-site data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain updated, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition simple for clients to migrate to a different service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network management while getting world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can support the multi- OS and non- standardized environments common with smaller companies, and retains control of the software in the customer's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced remote support services to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for New Haven, Connecticut Small Businesses
Progent's size, scope of information technology skill, and familiarity with corporate IT support allow small businesses to sidestep the pitfalls related to over dependence on small service organizations or individual engineers.
Teaming with Progent enables your company to:
- Prevent Excessive Reliance on Individual Support Consultants
For IT support, smaller businesses often depend excessively on independent engineers. Though individual service engineers have lower expenses than larger support firms and can afford to charge nominally lower rates, they are frequently too overworked to react quickly to urgent network problems. If a freelance consultant is occupied with another customer, ill, on travelling, or in class, the lack of backup personnel may force your business to wait for help during an emergency. As your company expands, network downtime or difficulties with critical programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lost output. Also, when independent consultants confront unfamiliar technologies, the lack of a large consulting team to fall back on for assistance requires them to train on the job while your company winds up with the costs for their continuing training.
- Gain Access to Certified Professionals in Sophisticated IT Issues
Many small service organizations or freelance engineers specializing in small business network support may excel at providing routine solutions but don't have the background to work cost-effectively with complicated network infrastructures that have mixed operating systems, multiple offices, Voice over IP systems, mobile workers, interconnected accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large group of specialists can benefit your business because enterprise networks are inherently complex, integration issues require thorough understanding of in numerous technical areas, and reaching a high degree of robustness, reliability, and security calls for industry-tested processes.
- Build a Solid Basis for Seamless Growth
Small companies typically start with a network implemented on a tight budget. Without a proper basis, a series of improvised fixes often get piled onto of a marginal foundation. As a business grows, reliability and expandability problems can hinder the success of the business. These environments need proper evaluation, intelligent business analysis, and broad-based experience to upgrade to a network infrastructure that will provide the solid basis to meet current business needs and ease future expansion.
- Partner with Solution Consultants, Not Product Vendors
Smaller companies require direction and insight to work through an ever more complex maze of technology alternatives offered for enabling growth and improving efficiency. They do not need an IT engineer or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services only. This allows Progent to align technical support services with the genuine needs of clients. Combining IT support and product selling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual needs of a client.
How to Contact Progent
If your New Haven, Connecticut company wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).