Immediate, Affordable Remote Computer Network Technical Support for New Haven, Connecticut Small Businesses
For more than twenty years, Progent has focused on providing enterprise-class IT support to clients with small-company budgets. Progent has built a unique support solution that features a low-overhead, seamless virtual office network, sophisticated online troubleshooting technology, a large pool of consultants certified in a wide array of IT practice areas, a Help Desk service structure that promotes efficiency and ensures follow-through, a global team of on-line service experts, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical problems in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house network service personnel. Co-sourcing can save money and help meet schedules for big projects like application programming, business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to assist your business to plan and execute your cloud computing strategy.

Key Technologies Supported by Progent for New Haven, Connecticut Businesses
As a Microsoft-certified Partner consulting company with a large team of Cisco Certified CCIE network experts and Apple accredited consultants, Progent offers emergency troubleshooting and low-cost remote consulting to New Haven, CT companies for a wide range of information technologies such as:

Support Delivery Options for New Haven, Connecticut Businesses
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough service documentation, consistent follow-up, and tight cost control for an array of network support delivery modes that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service experts can help clients to analyze and repair hardware and software problems without the cost or delay of in-person support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more information about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more about how to register for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues. To learn more, visit Online Help Desk Services.

  • IT Consulting Services
    Progent provides small businesses affordable access to world-class IT professionals who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, non-stop it system consulting, virtualization solutions, plus configuration, programming and training for small business programs including financials, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and massive system migrations, extended projects like business information software development and support, relational database application programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange Server and MS SQL in order to provide small companies with greater degrees of dependability, protection, and recoverability than is possible with the type of on-site data center that is achievable for most small and midsize companies. Since Progent uses the same facilities that support the gear of some of the world's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is in addition easy for clients to transfer to another service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can support the mixed- OS and loosely standardized environments common with smaller companies, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for New Haven, Connecticut Businesses
Progent's size, scope of technical expertise, and experience with enterprise network support enable small companies to avoid the pitfalls related to over reliance on small service firms or freelance consultants.

Teaming with Progent allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For IT services, small businesses often rely excessively on individual engineers. Though individual support providers have lower overhead than more substantial IT service organizations and can typically charge nominally smaller rates, they are frequently unable to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of replacement personnel may force your company to go without assistance in case of a crisis. As your company expands, network downtime or difficulties with line-of-business applications get more costly. The money you believed you were conserving on an independent consultant can evaporate quickly due to lost productivity. In addition, when independent engineers confront new problems, the lack of a large engineering team to count on for assistance forces them to learn with the meter running while your company ends up footing the costs for their ongoing training.

  • Gain Access to Experts in Complex Information Technology Solutions
    The majority of smaller support organizations or freelance engineers who concentrate on small business IT consulting are capable of delivering connect-the-dots fixes but lack the background to work efficiently with complex IT configurations with mixed platforms, multiple locations, VoIP systems, remote clients, integrated accounting and analytical applications, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's large team of specialists can be valuable to your company because big-company environments are characteristically complicated, integration problems require thorough knowledge in numerous technical disciplines, and achieving a high level of stability, availability, and security calls for enterprise-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a tight budget. Lacking a strong basis, a sequence of band-aid repairs commonly get tossed onto of a weak foundation. As a company grows, stability and scalability problems can obstruct the success of the organization. These environments require proper assessment, smart strategic analysis, and broad-based experience to upgrade to an IT environment that will act as the reliable basis to meet critical business requirements and ease future growth.

  • Team with Solution Providers, Not Product Vendors
    Small businesses need direction and insight to navigate through an ever more complicated array of IT alternatives offered for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services exclusively. This allows Progent to match technical services with the genuine needs of clients. Combining network support and product reselling can result in a conflict where the recommended solution is based on a preselected vendor instead of being based on the actual requirements of a small business.

Contact Progent
If your New Haven, Connecticut company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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