Expert Remote Support for New Haven, Connecticut Computer Networks from Microsoft Certified Consultants
Small businesses have typically been overlooked by major network support firms. Many small businesses permit themselves to become excessively dependent on freelance consultants or small consulting organizations who don't have the size or comprehensive knowledge to respond quickly or effectively to network crises. Other small businesses resort to mass-market support providers that employ technicians able to offer standardized solutions to ordinary issues but who do not have the background and versatility to handle the diversity of environments and lack of standardization that characterizes small company information networks.
Progent's proven methodology for providing affordable and effective technical support to small businesses has made Progent one of the premier Microsoft-certified network service organizations in the United States. Progent has delivered remote support to small businesses in every state in the country (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the technical skills of your internal IT support team. Co-sourcing can save money and help meet schedules for major IT initiatives like application programming, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations.
Progent can in addition provide access to certified experts to assist your company to design and implement a sensible cloud strategy.
Primary IT Areas Serviced by Progent for Businesses in New Haven, Connecticut
Progent offers the services of qualified experts for all facets of network technology found in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:
Support Delivery Options for New Haven, Connecticut Businesses
Progent offers a variety of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and network management. Progent's paradigm for delivering computer support services is based on the Help Desk operational structure common to larger IT groups. Progent's Contact Center Service Model promotes rapid response, thorough service records, dependable follow-through, and strict expense monitoring for an array of IT service delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's online computer support expertise.
- On-site Service
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses affordable availability of world-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, high availability network engineering, virtualization strategies, plus integration, programming and training for business programs including financials, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site moves and major system upgrades, extended projects like business reporting application development and support, database application programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent services such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host key applications such as Exchange and Microsoft SQL in order to provide small businesses with greater levels of dependability, protection, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that support the gear of some of the planet's largest information technology organizations, Progent can save you the expense of building and managing the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for all of a small company's production servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for customers to migrate to another service firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit small businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the multi- OS and non- standardized environments typical of smaller companies, and retains ownership of the software in the client's hands so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced online support services to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for New Haven, Connecticut Small Businesses
Progent's staff size, depth of technical expertise, and experience with enterprise network support enable small businesses to sidestep the pitfalls related to over reliance on small support organizations or freelance engineers.
Working with Progent's Experts enables your company to:
- Avoid Excessive Reliance on Freelance Support Consultants
For network services, small companies often rely heavily on independent engineers. Though freelance support engineers have lower expenses than larger support organizations and can afford to charge nominally lower rates, they are sometimes unable to respond quickly to critical problems. If a freelance consultant is occupied with another client, sick, on travelling, or in class, the lack of backup staff may force your business to go without help in case of a crisis. As your small business grows, network unavailability or difficulties with critical applications become more expensive. The dollars you thought you were saving on a freelancer can evaporate fast because of lower output. Also, when independent consultants encounter new technologies, the unavailability of a large consulting team to rely on for assistance forces them to train in place while your business ends up with the costs for their ongoing training.
- Gain Access to Certified Professionals in Sophisticated Information Technology Issues
Many smaller service organizations or freelance engineers specializing in small business network consulting are capable of providing connect-the-dots fixes but lack the experience to deal cost-effectively with complex IT configurations that have a variety of platforms, many offices, VoIP systems, remote clients, interconnected financial and analytical applications, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's large team of specialists can benefit your company because big-company networks are inherently complex, integration problems require thorough knowledge in many technical disciplines, and achieving an acceptable degree of robustness, availability, and protection requires industry-tested best practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with an IT system implemented on a tight budget. Without a strong architecture, a series of band-aid fixes commonly get piled onto of a marginal foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These environments need thorough evaluation, smart business analysis, and broad-based experience to upgrade to an IT infrastructure that can provide the reliable foundation to handle current business needs and support future growth.
- Team with Solution Providers, Not Resellers
Small businesses require direction and insight to navigate through an increasingly complicated array of technology alternatives available for enabling business growth and improving efficiency. Businesses do not need a network engineer or support organization that tries to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services and expertise exclusively. This allows Progent to align consulting services with the real interests of customers. Mixing network support and product reselling can lead to a conflict where the proposed solution is built around a preselected technology instead of being driven by the true needs of a customer.
How to Contact Progent
If your New Haven, Connecticut business needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).