Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in New Haven
ProgentProgentís consulting services for network service organizations in New Haven Connecticut enables you to offer your customers Progent's consulting and Help Desk support under your own branding as a transparent extension of your regular IT support team. These services can ease the way for you to add to your revenue, expand your service offerings, create happy customers, and improve your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and data security professionals have acted as transparent supplements to the IT groups of some of the worldís largest IT service firms. Progentís breadth and depth of expertise allows you to widen the scope of your IT service practice, and Progentís transparency lets you strengthen and protect your branding.

Progent is a network support firm with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent IT support company in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations offers seamless resale to your clients of professional services. Progent bills your firm directly and performs under your instructions to deliver your customers support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But modern ticketing platforms are not just costly to license and staff, but difficult to configure and manage. Smaller IT service organizations do not have the required resources. Progent's Help Desk and ticketing program offers IT service firms a practical way to keep their custom branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support workload, the range of technologies your company can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop service team provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in larger metro areas is offered across the US at extra cost.
  • You keep full control of your customers and billing.
  • Your clients submit requests using your custom branded Internet portal, a toll-free number, or by directing a message to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole source for virtually all IT guidance and troubleshooting your customers may need. You can grow your staff and core IT skills steadily without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, responding to your management, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Reporting: Progent utilizes an advanced documentation system to ensure that all services performed are fully described. This allows your IT support organization to transfer service responsibilities to internal personnel when you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and safely accept more jobs beyond your main fields of expertise and serve additional geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum network support provider by delivering more services to more customers under your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a broad range of IT disciplines and can be a dependable resource for growing your IT support operations.
  • Rapid Escalation: Thanks to a sizable team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Keep Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has provided online IT support from Call Center services to advanced consulting. Effective remote service saves money while delivering quick solutions.
  • Top Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for New Haven, Connecticut Companies
Progent's seasoned roster of certified engineers can deliver New Haven, Connecticut businesses a broad array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Support for Network Service Providers in New Haven, Connecticut
To learn additional information about Progent's reseller support for network service firms in New Haven, Connecticut, call 1-800-993-9400 or visit Contact Progent.