Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in New Haven
ProgentProgentís consulting support for IT service organizations in New Haven Connecticut allows you to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a seamless augmentation of your regular network support group. These services can put you on the fast track to grow your client base, flesh out your service catalog, satisfy your customers, and increase your bottom line.

Progentís nationwide team of network infrastructure experts, PC support technicians, IT admins, and data security consultants have worked as transparent extensions to the support groups of some of the country's largest IT service firms. Progentís range of technical knowledge allows you to add to the capabilities of your IT service practice, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is a network support company with two decades of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has delivered remote technical support and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service providers features seamless resale to your customers of professional services. Progent invoices you exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the heart of an effective IT Call Center. But enterprise-grade ticketing systems are not only costly to license and staff, but also challenging to set up and maintain. Smaller IT support firms rarely have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations an affordable way to keep their own branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your support workload, the diversity of technical issues your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal service times are 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metro areas is available across the US at additional cost.
  • You have full control of your customers and billing.
  • Your clients submit requests by means of your branded Internet portal, an 800 phone number, or by sending a message to your dedicated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information about Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies at your own pace without being forced to decline opportunities due to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, responding to your coordination, and bills you instead of your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Extensive Reporting: Progent uses an advanced service documentation platform to make sure all IT services performed are thoroughly documented. This makes it easy for your IT support organization to transfer account assignments to internal personnel when you have enough staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and safely accept more jobs beyond your main fields of expertise and serve additional territories without assuming the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive IT support provider by delivering more services to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can act as a reliable resource for expanding your IT support business.
  • Rapid Escalation: With a large roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Keep Your Customers Happy: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has provided online network support from Help Desk support to high-level consulting. Efficient remote service cuts costs while delivering fast solutions.
  • Top Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for New Haven, Connecticut Companies
Progent's veteran team of certified consultants can provide New Haven, Connecticut companies a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Support for Network Service Firms in New Haven, Connecticut
For more information about Progent's reseller support for network service firms in New Haven, Connecticut, call 1-800-993-9400 or refer to Contact Progent.