New Haven At Home Workers Connectivity Consulting and Support
System Planning, Implementation, Management and Call Center Consulting and Support Services
Expanding your at-home workforce may have a major impact on network architecture, security/compliance, and company workflows. Progent has two decades of experience helping SMBs to plan, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can help your New Haven company to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services that go from on demand guidance for getting you over challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help New Haven, Connecticut organizations to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Network Infrastructure for Teleworkers
Setting up the network infrastructure needed for an at-home workforce can be especially challenging if you must manage a combination of worker-owned equipment like PCs and laptops, routers, and wireless appliances from various vendors and with a mix of OS software and firmware releases. Progent's experience providing remote support for both outdated as well as modern IT products in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with ready access to top-tire consultants for making necessary updates. Support services available from Progent to assist you to create a high-functioning telecommuting infrastructure include:
- Virtual Private Network (VPN) technology makes it possible to establish a secure connection for authenticated remote workers to access IT resources situated at your company data center or in a public cloud. Progent can help you to deploy and manage VPN access between your teleworkers and your key IT resources by providing online VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a broad range of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and interact with a data center computer's desktop. This technology provides IT managers substantial control over the computing ecosystem of at-home employees and ensures remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect home computer networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent can provide expert remote support for deploying routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wireless networks, typically shared by families and visitors, are commonly used by telecommuters to access their router for work. This can cause performance and security issues. Progent can assist businesses to resolve these problems by delivering expertise that include Aironet configuration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi AP integration assistance.
- Internet access solutions affect the performance and reliability of connections between telecommuters and the corporate data center. Vital processes may demand redundant Internet connections in case the normal connection breaks. Progent can provide expertise for selecting service providers, selecting appropriate service offerings, and configuring fault-tolerant Internet connections. Refer to Internet access solutions.
VoIP Integration for At-Home Workers
Extending the business phone environment to accommodate telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-based VoIP platforms are popular with SMBs to support telecommuters. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist businesses of any size to plan or maintain a remote IP voice environment that provides the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses optimize their existing Cisco VoIP systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia software used across the network. CUCM manages other mixed media services like messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified Communications Manager consultants.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can help your company to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, refer to CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients operating outside the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these solutions and provide on-demand integration and debugging services.
Voice/Video Conferencing for At-Home Workers
A wide selection of video conferencing products from major vendors enable online meetings, video and voice conferencing, chat sessions, and screen sharing for both local workers and at-home workers. Many companies utilize multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can help your organization to maintain your current conferencing environment and optimize the productivity of your remote employees.
- Skype for Business is Microsoft's leading communications platform that supports real-time presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to configure and maintain Skype for Business client software to accommodate your at-home employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video phone app for iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for training. To learn more about Progent's support expertise for Webex as well as for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities that include video calling, persistent threaded chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and help your business to optimize your WAN architecture to run them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful environment of applications that create a consistent user experience for exchanging information throughout a corporate network and on a wide range of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their original releases and can assist your company to deploy these critical collaboration products to optimize the productivity of your remote workers.
SharePoint uses web sites to facilitate collaboration and information sharing by providing policy-driven delivery of content, business processes, and tools for looking through enterprise-wide business data. SharePoint permits you to create protected web portals that permits remote workers to view and edit consolidated corporate intelligence via Wikis, Blogs, social sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, see planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud-based storage service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can share them safely via a browser. Provided with Microsoft 365, OneDrive enables at-home workers to co-author files. Edits made offline are uploaded when you reconnect to the Internet. For details about Progent's expertise for OneDrive, refer to Microsoft Onedrive configuration consulting.
Cloud Integration Services for Telecommuters
Progent offers advanced remote support for helping businesses to build, manage and troubleshoot cohesive hybrid network models that incorporate internal data centers, at-home workers, branch offices, and public cloud resources. Progent can provide top-tier consultant for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters resolve issues with public cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a popular platform for public cloud services that enables you to use infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Azure offers more than one hundred services services including hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure services for at-home workers by configuring and debugging firewall appliances and VPN tunnels. For information about Progent's expertise for Azure, refer to Microsoft Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing family of business productivity software and cloud-based services available on a subscription basis. Office applications and services are provided in a variety of plans designed for customers ranging from students and small offices to major enterprises. Progent offers quick and easy remote access to experts knowledgeable about Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the numerous subscription plans available for Office 365 and deploy 365 apps for your at-home workers to achieve maximum business value. To learn about Progent's expertise for Microsoft Office 365, visit Microsoft Office 365 consulting services.
Exchange Online is among the most popular applications in the Microsoft 365 product product suite. Exchange Online offers the advantages of lower spending for data center infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, enabling customers to create hybrid information systems. Progent's Exchange experts are available for occasional assistance to get you through tough technical bottlenecks and also offer comprehensive project management services to ensure your telecommuters have convenient and safe access to your Office 365 Exchange Online environment. For information Progent's consulting services for Exchange Online, visit Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud computing arena and is the industry's leading provider of cloud-based services. Progent offers quick and affordable online access to cloud connectivity consultants who can help your business to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-availability network architecture to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration support.
Google Cloud is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your key applications cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and simplify access control for at-home workers with GCP Cloud Identity services. Progent's consultants can also assist your organization to utilize GCP's management technology to control and track your GCP environment. For information, visit Google Cloud Platform (GCP) consulting support.
Help Desk Call Center Support for Remote Workers
A rapid, organization-wide changeover to a telecommuter business model, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of online technical support experts along with enterprise-class ticketing and follow-up technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their active tickets, add details, and append screen captures or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service allows your company to augment your existing Support Desk organization by splitting responsibilities for Call Center support services transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support model based on the leading PSA tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can enable your business to provide world-class technical support to your at-home employees, refer to Progent's Support Desk supplementation Services.
Security and Compliance for Remote Workers
Remote workers commonly run their personal computers and work in a physically unsecured area. This worsens their vulnerability to cyber attacks and demands careful use of firewalls, remote monitoring, and the creation of policies in compliance with best practices. Progent's veteran roster of certified cybersecurity professionals can assist your business to plan, implement and administer a compliant security solution that guards vital data in networks that incorporate an at-home workforce.
- Firewalls enable you to build a network that can be securely utilized by on-premises users and by teleworkers, mobile employees, vendors, clients, and the public. Next-generation firewall devices allow you to configure and manage appropriate access rights to different groups of users and to expand your IT network and adjust your security as your company evolves and as cyber threats grow increasingly complex. Progent works with both current and older firewall devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall support services, visit firewall configuration and support expertise.
- Remote Endpoint Security Monitoring makes it easy to watch over the various devices utilized by an at-home workforce and either block or spot and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on every secured endpoint, monitoring all activity and using advanced machine learning and full execution context to detect new threats before they can spread. When an attack is discovered, ProSight ASM instantly isolates the infected endpoint from the network to contain the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoint devices remain protected even if they are not connected to the Internet. For details about ProSight Active Security Monitoring, see remote endpoint security monitoring for at-home workers.
- Security Audits can assess the vulnerability of your information system to all classes of outside and local security attacks for a network that incorporates teleworkers. Progent can run online, automated security inventory scanning for quickly and economically detecting a wide variety of security gaps that can be found over the Internet. Progent's security assessment experts, which can be provided by network security professionals with top certifications such as CISM, CISSP, and GIAC, can assist your company to evaluate your operations and governance policies and review your IT infrastructure to enable you to implement top-level protection for your an at-home workforce.
Data Protection for At-Home Workers
Data Protection involves saving and recovering critical data in order to prevent data loss and minimize restoration time in the event of storage failures due to equipment breakdowns, programming glitches, user error, cyber attack, or any other reason. Reliable data protection solutions can be particularly difficult to architect and maintain in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for teleworkers must cover multiple kinds of user-owned endpoints. Progent offers quick remote help from consultants knowledgeable about a wide range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud storage and features fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies typically envision scenarios that require a temporary switch to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity consultants can help your company to produce, document and validate a DR/BC plan that addresses the process of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager features a centralized solution for protecting critical information by managing onsite, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Remote endpoint computers can be personally owned or company owned. Network administrators managing the enrolled endpoint computers of teleworkers can utilize Intune to deploy and authenticate applications on managed devices, push updates and certificates, set up rules for accessing data and networks, set passwords, create VPN connections, control how teleworkers share information, set up threat defense, ensure compliance, and erase corporate information from missing, stolen or deactivated devices. Intune runs with iOS, Google Android, Windows, and macOS computers. To find out about Intune and to find out how Progent can assist your company to use this platform to manage the endpoint devices of your at-home workers, go to Intune remote device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that helps network managers to keep remote endpoints current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual application delivery platform for identity control, application management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a one-time purchase. Key features of VMware Workspace ONE include fast over-the-air deployment of new notebooks, quick onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud products. To find out about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your New Haven, Connecticut organization, call
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Technical Support Companies Pennsylvania
CISSP Certified Expert Computer Consulting Services Nebraska
Progent’s Technical Response Center offers national extended hours remote troubleshooting for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals offer after-hours telephone help and online direct network connection to troubleshoot and repair network problems rapidly and affordably. The scope of IT experience available from Progent's team of country-wide support professionals allows Progent to escalate even the most difficult network issues to appropriate specialists as required. For critical problems, the Technical Response Center tries to respond to your call for support within one hour.
Proxim Wireless Case Study
Case Study Building to Building Wireless
Progent provided a wireless integration solution that allowed a school to increase productivity and eliminate the ongoing expense of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for connecting remote locations up to 2.5 miles apart and can extend to even longer ranges. This wireless alternative provided improved bandwidth and reliability than simply amplifying the 802.11b network, and because it uses the 5.8Ghz band it offered immunity to local interference.
Small-Medium Business Computer Consulting Firms
Microsoft and Cisco Authorized Expert Small Medium Business Network Manager
Progent offers technical services for medium size businesses with 100 to 250 network users. The medium size company or office has traditionally been an overlooked segment of the market for IT consulting expertise. The cost structures and support delivery models of major outside service organizations make them too expensive for the typical small company or small medium business (SMB), which commonly has a modest information technology budget with which to support an information network whose advanced technology and sophistication are frequently similar to the networks of far bigger companies. Progent's support delivery model, which takes great advantage of remote service, virtual network technology and proactive server monitoring, dramatically reduces the IT maintenance expenses of an SMB while offering the small organization with enterprise-level service from professional, world-class consultants with background in a broad range of midsized business network solutions. If your medium size company or small business is searching for the quality of IT support needed by a mid-size organization without paying big-company costs, call Progent.
Part-Time CIO Network Consultant
CIO Technical Consultant
Progent offers the temporary assistance of a seasoned CIO to provide a broad perspective to help your company select and support IT solutions to meet your current needs and that can serve as a solid basis for your future growth. Progent's part-time or temporary Chief Information Officer services offer financial leverage to companies who want to maximize the benefits from their network expenditures but who are without the budget or hesitant to take on one more high-level position to their head count. Because Progent is vendor-neutral, with a sizable team of engineers certified to maintain all major OS platforms and connectivity technologies plus a broad selection and application software, Progent is in a unique position to provide unbiased advice along with expert technical help for creating IT solutions that fit the particular needs of your business.
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Top Quality Integration Firm ERP
In addition to offering access to Microsoft Dynamics GP specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, upgrade assistance, and one-on-one or group online training classes customized to address your specific requirements. Progent's experts also can help you build and maintain a secure, robust server and communications infrastructure to run your ERP, MRP and accounting applications.
SCSM 2016 Support Services
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Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, optimizing and repairing System Center Operations Manager solutions and offer organizations of any size advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to fix serious problems detected by Microsoft SCOM 2012.
Altaro VM Backup Planning Technology Consulting Services
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Altaro VM Backup offers small and mid-size organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as little as five minutes for reducing your exposure to data loss, military-grade encryption, item-level recovery options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and VMware vCenter for managing large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is an Altaro partner and offers a wide array of services to help you to plan, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.
Emergency Sun Solaris IT Consultant
Solaris Integration
If your office computer system combines Sun Solaris technology with MS Windows, Progent can show you how to incorporate your computers into a unified network that permits all your OS platforms to run side by side for easy management, seamless information exchange, high dependability, superior performance, and strong protection. Progent's Sun Solaris and Microsoft Windows coexistence assistance offerings feature IT infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote technical help and repair, on-site technical support, and Helpdesk support.
Network Security Scan Consulting
Consulting Security Scan
Progent offers small organizations a pair of specially designed network security evaluation scanning packages that provide, at a set fee, remotely administered inventory scans of your network security profile which are analyzed by expert security engineers who interpret the data collected by the scan, present unbiased summaries of your existing network security, and make recommendations for remediation. Progent offers two non-overlapping security evaluation scanning packages for external and internal security scanning that are priced to fit the budgets of small companies while providing enterprise-quality assessments of your IT network's vulnerability to assault.
Microsoft Exchange 2010 Consulting Services
Exchange 2003 Server Support
Progent's Microsoft-certified professionals have 20 years of experience planning, installing, and maintaining email systems for companies in the and throughout the U.S. Progent offers economical Microsoft Exchange Servers consulting support to ensure that your email system features protection, high availability, easy connectivity for off-site and mobile users, time-saving management tools, and productive integration with telephony. Progent offers consulting and support services for Exchange 2016, Exchange 2013 Server, Exchange 2010 Server, MS Exchange 2007, Exchange 2003 Server, and Microsoft Exchange 20000 Server. Progent can also help small or mid-size businesses to migrate to Exchange 2016 Server or Microsoft Exchange 2013 Server.
500 Router Computer Consulting
ISR G2 Routers Integration Services
Cisco offers a full product line of routers that includes routers designed to deliver the security, performance, and reliability demanded by customers from small offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can help you select and configure Cisco routers to build a solid foundation for your network and to make it easy to grow as you add new users, open new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS operating system, such as the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Series Routers.
MCSE Expert Certified Remote Support Dynamics GP/Great Plains Features
Great Plains Consultant Services
Progent’s Microsoft certified experts offer a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution based, like all Microsoft financial solutions, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent version of Microsoft financial software in the Microsoft Dynamics GP line, provides an affordable solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Dynamics GP/Great Plains is simple to install and configure, and with its modular design you can license only the functions you currently need, with the option to add clients and enlarge functionality in the future. Progent’s Dynamics GP/Great Plains Software support experts can show you how to deploy, configure and administer Microsoft Dynamics GP/Great Plains 2010 as well as older editions of Microsoft Dynamics GP/Great Plains.
Live Online Office 365 Training Computer Service Providers
Training Professional Live Online PowerPoint
Progent offers live remote instruction for a range of desktop apps and environments including Microsoft Office Excel, Word, PowerPoint and Visio plus Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online instruction provides the benefits of traditional in-person seminars, such as instant interaction between clients and trainers, but avoids the costs of transportation and the challenge of trying to accommodate the schedules of multiple workers. Offered to individuals or classes of any size, Progent's live online training allows the instructor to run the seminar from an online facility and the students can be spread across a campus or across the country. Live online training utilizes powerful teaching aids such as virtual white boards, real-time questions, and shared applications. Classes can be brief and personalized to specific topics or longer in duration and broader in scope.
Lync Server 2013 dial plans Professional
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Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and simplify management via integration with Windows AD. Lync can also reduce expenses by doing away with VoIP hardware and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence consultants offer online and on-premises support to assist your company to manage and troubleshoot your current Lync 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also help you to plan and carry out an efficient Skype for Business migration.
Biggest Microsoft Live Communications Server Services
Microsoft Live Communications Server Engineers
Microsoft Office Communications Server provides Instant Messaging and presence as part of a scalable, enterprise-grade solution featuring enhanced security, seamless compatibility with popular Microsoft products, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server allows cost savings and improved business efficiencies, increased individual output, and stronger IP security. Microsoft Communications Server has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide remote and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can help you to assess the advantages of migrating to Skype for Business. Progent can also help you to plan and implement an efficient migration that will add business value to your information network
Service Reports Help and Support
Services Documentation Support and Help
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each consultant to each customer. The discipline of documenting and archiving support records allows more effective service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Midsized Business Outsourcing Companies
Small-Medium Business Computer Consultancy Companies
Progent provides network services for medium size companies with 100 to 250 system users. The mid-size company or office has traditionally been an overlooked segment of the market for IT consulting services. The cost structures and support access practices of major third-party service organizations make them excessively costly for the ordinary small business or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an information system whose advanced technology and capability are often similar to the information systems of much larger companies. Progent's support delivery model, which takes great advantage of online service, virtual office technology and proactive network monitoring, significantly reduces the IT maintenance costs of a small-medium business while offering the small organization with big-company service from certified, world-class consultants with background in a wide array of small business network solutions. If your mid-sized company or small business is searching for the quality of IT help needed for a medium size office without paying enterprise prices, call Progent.
Microsoft Expert Dynamics GP Web Services Consultant
Integration Support Microsoft Dynamics GP
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer platforms make it possible to design custom line-of-business applications and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you design reports that allow you to analyze your business more effectively, transforming raw information into valuable insights into your business.
Urgent Microsoft Design
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To deliver economical IT support for small companies, Progent offers full-service computer outsourcing plans that offer small offices quick access to network expertise without forcing you to recruit, educate, and maintain a large in-house computer support team. Progent’s IT outsourcing services offer you an affordable alternative for creating a secure and reliable system for your favorite Microsoft Windows office productivity suites including Office XP and Microsoft Office 2003.
Microsoft Skype for Business 2015 Support
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Progent's consultants can provide remote and on-premises expertise for organizations of all sizes to assess the costs/benefits of migrating to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to plan an on-premises, cloud-based or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security experts can assist you create and verify a security strategy for your Skype for Business solution that is compliant with regulatory standards.
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Progent's certified professionals can assist you you to calculate the benefits of Windows Server 2008 for your business, create pilot programs and rollout strategies, install Windows Server 2008 with your network infrastructure and workload, educate your IT staff how to run new administration utilities, and provide continuing consulting and technical support via budget-friendly alternatives such as Contact Center support and online technical support.
Best Network Engineer Cisco Firewalls
Online Troubleshooting Cisco Security
Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent still offers technical support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should move up to next generation firewall products from Cisco. Progent's Cisco-certified specialists can help you plan and implement an efficient upgrade to Cisco ASA 5500-X firewalls based on industry best practices.
Remote Monitoring and Reporting Setup and Support
Microsoft Operations Manager Network Consultant
Small to middle size businesses can now get all the advantages of System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco certified IT support experts. With Progent's affordably priced network service packages, mid-size organizations can choose a simple co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager to offer small business information systems world-class availability, security and performance.
24-Hour Linux Remote Services
UNIX Online Small Business IT Outsourcing Firm
Progent offers nationwide urgent phone support and consulting services for companies who run UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX and Microsoft Windows technology. Online IT help provides optimum leverage for your IT budget by protecting client productivity and limiting the hours billed for computer analysis and repair. Sophisticated remote access utilities and experienced technicians and engineers combine to enable Progent to solve most network problems without squandering time and money by traveling to your location. In the vast majority of cases your IT problems can be dealt with over the phone or via a mix of phone help and remote network analysis. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM premier security specialists to help with the most challenging system problems.
Network Services Monitoring IT Services
Automatic Topology Diagrams IT Consultant
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks.
SCDPM 2012 Security Support and Help
Consultant System Center 2012 Data Protection Manager
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist businesses of all sizes to design, implement, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier releases of SCDPM or from another backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent can provide occasional help for fixing especially stubborn issues, or full project management services. Progent's consultants can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
SCVMM Migration Onsite Technical Support
SCVMM Migration Remote Support Services
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow best practices to configure SCVMM 2012 hosts and host groups, fabric, storage, and library resources; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help you to move from an earlier version of SCVMM or from another virtualization management system, and Progent can show you how you to enhance and troubleshoot your current SCVMM ecosystem so you get the highest possible business value.
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