New Haven Remote Workers Integration Support and Consulting
Solution Planning, Configuration, Management and Help Desk Consulting and Support Services
Expanding your telecommuter workforce may have a significant effect on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your New Haven organization to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers support services that go from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help New Haven, Connecticut businesses to with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and centralized management.
Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required to support a remote workforce can be especially complicated if you must accommodate a mix of worker-owned equipment like PCs and laptops, Internet routers, and Wi-Fi APs from various vendors and with a mix of OS software and firmware levels. Progent's background delivering remote help for both legacy and modern IT products in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with ready access to expertise for making essential updates. Support services available from Progent to assist you to implement a productive work-at-home infrastructure include:
- Virtual Private Network technology allows you to create a secure connection for authorized at-home workers to use IT assets located at your corporate data center or in the cloud. Progent's consultants can help your company to deploy and manage VPN connections between your teleworkers and your key network resources by providing online VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your remote workers to utilize Cisco's popular AnyConnect client software for secure VPN tunneling for a wide range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a data center PC's desktop. This provides network managers more control over the digital ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach home networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent can provide top-tier online consulting for deploying home routers from all major manufacturers. See router configuration services from Cisco-certified experts.
- Home Wireless networks, typically shared by the whole family and guests, are frequently used by telecommuters to access their Internet router for work. This can cause performance as well as security problems. Progent can assist businesses to mitigate these issues by delivering services that include Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi access point setup assistance.
- Internet access methods impact the performance and reliability of connections between at-home workers and the corporate data center. Line-of-business processes might demand redundant Internet connections in case the normal connection breaks. Progent offers expertise for selecting Internet service providers, selecting appropriate service packages, and setting up fault-tolerant Internet access. See Internet access integration services.
IP Voice Solutions for Remote Workers
Expanding the business PBX system to accommodate remote users is critical to maintaining a productive at-home workforce. A broad range of cloud-based VoIP platforms are used by small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's modern or older products for IP voice management. Progent can assist organizations of any size to plan or tune a remote VoIP service that delivers the versatility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses tune their existing Cisco VoIP environments to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps used across the network. Unified Communications Manager manages other mixed media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager consultants.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, visit Cisco CallManager consulting.
- Cisco IP Gateways provide connectivity with public telephony networks and with users operating beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and provide on-demand deployment and debugging expertise.
Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing products from major vendors support online discussions, video conferencing, chat, and screen/content sharing for both local workers and teleworkers. Many companies utilize multiple products to accommodate their different partners and customers. Progent can assist your organization to maintain your existing conferencing environment and enhance the experience of your remote employees.
- Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, IM, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist you to configure and manage Skype for Business clients to support your at-home employees. To learn more about Progent's support services for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for video sessions. To learn more about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities that include IP voice and video conferencing, persistent chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for additional Office 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help your business to tune your network infrastructure to run them.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich environment of applications that deliver a cohesive user interface for exchanging data and ideas across a corporate network and on a broad selection of endpoints. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their original publication and can help your company to tune these critical collaboration products to maximize the productivity of your at-home workers.
SharePoint uses web sites to allow collaboration and information sharing by offering policy-driven delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint enables you to build protected web portals that allows at-home workforce to see and edit aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. For details about Progent's SharePoint support services, go to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, visit integration consulting for Microsoft Exchange Server.
OneDrive is Microsoft’s collaborative cloud storage service, comparable to GoogleDrive. Remote users can store files to OneDrive, and colleagues anywhere can access them securely through a web browser. Included with Microsoft 365, OneDrive enables home employees to co-edit files. Revisions made offline are synced when you reconnect to the Internet. For information about Progent's consulting expertise for OneDrive, refer to Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Telecommuters
Progent offers advanced online assistance for helping businesses to build, maintain and troubleshoot cohesive network architectures that include physical data centers, teleworkers, branches, plus public cloud resources. Progent offers expertise for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers resolve problems with cloud connectivity, authentication, and security.
Azure is a popular family of public cloud services that enables you to use infrastructure, servers, and critical applications running on Microsoft's massive cloud. Microsoft Azure offers more than 100 services services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish protected connections to Azure for remote workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, visit Azure consulting.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of client productivity software and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are marketed in a variety of plans intended for customers ranging from students and small offices to large enterprises. Progent can provide fast and affordable remote contact with experts knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the numerous subscription plans available for Office 365 and deploy 365 apps for your teleworkers in a way that delivers maximum business value. To find out about Progent's expertise for Microsoft Office 365, visit Office 365 consulting expertise.
Office 365 Exchange Online is among the most widely used applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower spending for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits inherent with public clouds. Microsoft has designed Office 365 Exchange Online to operate seamlessly with local Exchange environments, enabling customers to create hybrid information systems. Progent's Exchange experts are available for occasional assistance to guide you past tough technical bottlenecks and also offer comprehensive project management services to make sure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. For details Progent's consulting services for Microsoft 365 Exchange Online, see Office 365 Exchange Online configuration and support expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's top source of cloud services. Progent can provide quick and affordable online access to cloud connectivity consultants who can assist your organization to plan, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist your company to create a high-uptime network architecture so your employees have a consistent computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. To find out about Progent's expertise for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud is a leading suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to scale your current IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your mission-critical apps cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can assist your business to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage, and simplify access management for teleworkers with GCP Cloud Identity services. Progent's experts can also assist your business to utilize GCP's management tools to control and track your GCP ecosystem. To learn, go to Google Cloud Platform (GCP) consulting support.
Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide switchover to a teleworker workforce, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support specialists combined with enterprise-class ticketing and follow-up software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or update the status of their current trouble tickets, add information, and upload screen captures and attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service enables your business to expand your existing Call Desk organization by sharing delivery of Support Desk services seamlessly between your regular IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a collective support solution based on the number one PSA platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.
Security for At-Home Workers
Remote workers commonly run their personal computing devices and work in an unsecured space. This worsens their vulnerability to cyber attacks and demands judicious deployment of firewalls, remote endpoint monitoring, and the enforcement of policies that adhere to best practices. Progent's veteran roster of certified cybersecurity experts can assist your organization to plan, deploy and manage a compliant security solution that safeguards vital data in networks that include telecommuters.
- Firewalls allow companies to create a network that can be safely utilized by local users and by at-home workers, mobile workers, suppliers, clients, and the public. Next-generation firewall devices allow you to assign and manage different permissions to different classes of users and to expand your IT network and modify your security profile as your business evolves and as network attacks grow increasingly complex. Progent supports both new and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, go to firewall support services.
- Remote Endpoint Security Monitoring makes it possible to watch over the various computers utilized by teleworkers and either reject or identify and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every secured endpoint device, monitoring all activity and utilizing advanced behavioral threat analysis to detect new attacks before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the impacted endpoint device from the corporate network to quarantine the threat. Since the ProSight ASM agent is autonomous, endpoints stay secure even if they are disconnected from the Internet. To learn more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for teleworkers.
- Security Audits can evaluate the exposure of your network to all classes of outside and local security attacks for an environment that includes an at-home workforce. Progent can deploy online, automated security analysis scanning for rapidly and affordably uncovering a wide variety of security weaknesses that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security experts with top credentials including CISM, CISSP, and GIAC, can assist you to evaluate your workflows and policies and review your IT architecture to allow you to implement top-level security for your an at-home workforce.
Data Protection Solutions for Remote Workers
Data Protection involves backing up and recovering critical data in order to avoid data loss and minimize recovery time in the event of storage problems resulting from hardware issues, software glitches, operator error, cyber attack, or other causes. Reliable data protection strategies can be especially challenging to design and maintain in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must address diverse types of personally owned endpoint devices. Progent offers quick online help from experts knowledgeable about a broad range of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, tablets and smartphones. Popular backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity plans commonly anticipate circumstances that call for a rapid switch to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist your company to create, document and test a DR/BC plan that includes the process of moving to telecommuting.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager provides a unified solution for safeguarding critical data by managing onsite, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Remote endpoint devices can be personally owned or business owned. Network administrators managing the endpoint devices of telecommuters can utilize Intune to provision and authenticate applications on managed devices, push updates and certificates, configure rules for accessing data and networks, manage passwords, establish VPN tunnels, determine how telecommuters share data, establish threat defense, verify security compliance, and erase sensitive information from missing, stolen or decommissioned endpoint devices. Intune runs with Apple iOS, Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workforce, visit Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network administrators to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air deployment of new notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. For details about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your New Haven, Connecticut business, phone
An index of content::
Service Database Computer Consultants
Services Documentation Configuration
Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The discipline of documenting and organizing support activity results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
Automatic Network Infrastructure Mapping Support Services
Network Troubleshooting Professionals
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance issues.
Microsoft Certified Expert Lync Server 2013 Back End Server Consultant Services
Urgent Microsoft Certified Partner Engineers Lync Server 2013 and Exchange UM Server
Microsoft Lync Server 2013, now called Skype for Business, allows businesses of all sizes to create a centrally managed and secure communications environment that supports the modern Bring-Your-Own-Device computing model with IM, presence, web conferencing with app sharing and whiteboard, and both IP and PSTN telephony across a broad assortment of desktop and mobile clients. Progent's certified Lync Server 2013 experts and system architects can help your company to evaluate the business benefits of Lync 2013, create an on-premises, cloud-based (with Lync Online) or mixed model suitable for your present and long-term goals, implement Lync Server 2013 so as to speed up your ROI, and provide custom online and on-premises training to your management team and users. Progent has expertise in key pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with popular Office and Office 365 applications such as Outlook clients and PowerPoint.
Progent's Management Team Small Business Computer Consultant
Progent's Management Support Consultant
Progent's management team includes seasoned professionals with decades of experience delivering computer consulting services, troubleshooting, and strategic IT planning to organizations ranging from small offices to Fortune 500 companies. Great service requires great people, and Progent has assembled a management staff that can provide businesses with the best service value available anywhere.
Risk Mitigation Outsourcing
Technical Support Risk Monitoring
Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you develop a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, high-availability network architecture that takes into account reliability issues involving a wide array of infrastructure technologies and procedures.
Top Quality Remote Technical Support Wi-Fi RF Coverage Maps
Online Wireless Site Survey Setup and Support
Progent’s Wireless Site Survey assists you to design and implement a wireless LAN customized for your environment, offering your business a wireless solution that has the reception, performance, load-handling capability, Quality of Service, security, and roaming ability your business requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed onsite service.
Consulting Microsoft System Center Operations Manager
Microsoft Integration Support Comprehensive Event Management
Medium-size businesses can enjoy all the benefits of System Center Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Premier Certified network support professionals. Thanks to Progent's economically priced network service packages, medium-size businesses can choose a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, proactive warnings, in-depth system analysis, Help Desk support, and remote troubleshooting. For companies with mission-critical applications who need high availability networking, Progent can provide a complete 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to offer medium-size business information systems world-class reliability, protection and productivity.
Windows Server 2019 Live Migration Network Consultant
Windows Server 2019 with Linux IT Consulting
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.
ProSight Private Cloud Hosting Services Services
Consulting ProSight Virtual Machine Hosting
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's servers in a solution that gives the highest degree of availability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting options are based on mature virtualization techniques that enable small companies with mixed- platform IT systems to economize significantly on the costs of capital investments, system maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.
Services Microsoft Exchange Server 2010 Upgrade
Microsoft Certified Exchange 2010 Migration Professional
Progent's Microsoft and Cisco-certified network engineers can help your organization to determine the value of Microsoft Exchange Server 2010 for your company and can help your IT staff to design and implement an efficient migration to Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 that will provide fast return on investment by improving your workers' efficiency, cutting the cost of hardware and support, simplifying management, and consolidating your vital communications platforms.
24-7 ISA 2006 Firewall Engineer
On-site Technical Support Microsoft ISA Server 2006
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater control over intranet applications while supporting increased productivity by making these applications available to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 can guard corporate applications, services, and information across all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-premier ISA Server consultants can show you how to plan, install, configure, and maintain Internet Security and Acceleration Server on your network so that your business achieves a highly functional and affordable balance of security, convenience, and speed.
Exchange Server 2010 Upgrade Services
Exchange Migration Consultant Services
Progent can provide comprehensive help for each step of your Microsoft Exchange Server 2010 migration with services that include outsourced or co-sourced project management services, site analysis, project planning, specification of new software and equipment required, suggested sourcing, pilot testing at client site or at Progent's test facility, setting up temporary coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the previous system, and training for customer's support staff and users.
ransomware preparedness evaluation Technology Professional
ransomware defense Consult
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block ransomware or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing AV defense and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that reduces your vulnerability to ransomware and meets your company's needs.
Remote Network Monitoring Consulting Services
Consult ProSight Managed IT Services
Progent's ProSight portfolio of managed services are intended to provide organizations who maintain minimal internal IT support teams with low-cost help from enterprise-class management tools and technical experts. Benefits of the ProSight catalog of managed IT services include predictable network management costs, automation of routine administrative tasks, ongoing adoption of the latest information technology, smooth migration from older technology to current solutions, improved alignment of information technology with business goals, guidance from seasoned network consultants, and freeing up management to focus on business issues instead of fast-evolving information technology.
Microsoft Certified Expert Exchange 2003 Server Migration Consulting
Exchange 2003 Outsourcing
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2003 migration plan that avoids productivity disruption, reduces ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-location upgrades, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.
Private Cloud Solutions Professional
Private Cloud Services Specialists
Progent's Private Cloud Hosting and Management outsourcing provides complete hosting of a small organization's production servers in a solution that gives the highest level of dependability and expandability and is in addition simple to migrate to any data center. Progent's Private Cloud Hosting and Management services are based upon mature virtualization platforms that allow small and midsize companies with multi- platform environments to economize dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor independence.
Windows 2008 Cluster Server Computer Engineer
Failover Clusters Windows Server 2008 On-site Support
The server cluster technology incorporated into the Datacenter and Enterprise versions of Windows Server 2008 has been dramatically re-engineered to simplify the deployment, configuration, and administration of server clusters that provide improved levels of system availability, protection, efficiency, and flexibility. New or improved capabilities include cluster Validation, easier setup and installation, improved cluster administration, redesigned cluster architecture for increased availability, better protection and quorum structure, fewer failure points, greater storage and RAM capacity, and improvements for multi-site clusters. Progent's consultants can help you evaluate the advantages of Windows clustering, plan and implement an installation, train your network support staff to manage your failover clusters, deliver continuing consulting and technical help services, and produce and test a workplace recovery plan.
IT Management Outsourcing Services
ProSight Network Management Outsourcing Consultants
Progent's ProSight family of managed services are intended to offer businesses who maintain small internal IT support staffs with low-cost help from enterprise-class management tools and technical expertise. Advantages of the ProSight catalog of managed IT services include predictable network management expenses, smart automation of routine administrative tasks, ongoing absorption of new technology, graceful transition from legacy systems to up-to-date solutions, improved fit between computer technology with business goals, guidance from seasoned IT experts, and freeing up management to focus on business instead of ever-changing network technology.
ProSight Small Business Private Clouds Consult
ProSight Virtual Machine Hosting Consulting Services
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's servers in an environment that gives the highest level of dependability and expandability and is also simple to transfer to another host. ProSight Virtual Hosting options are based upon proven virtualization technologies that enable small companies with mixed- platform environments to economize dramatically on the costs of capital investments, infrastructure maintenance, and network administration while benefiting from world-class reliability and an unmatched degree of vendor independence.
MS SQL Protect
Microsoft T-SQL Design Firm
SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid creation of a new generation of enterprise-class applications that can give your company a critical competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.
MySQL DBA Professionals
MySQL Clustering Specialists
Progent can provide affordable online access to an Oracle MySQL RDBMS administrator or application programmer and can help businesses of any size to configure and maintain MySQL within a reliable network infrastructure that offers high levels of performance, expandability, and protection. Progent also has experience assisting businesses port databases from an Oracle environment to MySQL.
Immediate Microsoft Windows Network Support Consultants
Microsoft Office XP Professional
Progent’s IT outsourcing services offer affordable computer support for small businesses. Whether it involves planning system infrastructure, setting up an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your system, or developing an on-line business solution, outsourcing your IT engineering services can contain expenses and eliminate uncertainties, allowing network service budgets to increase in a more moderate and manageable manner than is possible by assembling a bulky, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can help you create a protected and robust system architecture for your vital applications based on Microsoft Windows including Office XP, Office 2003, and Office 2000.
Herakles Data Center Test Lab Consult
VLAN Test Lab Engineers
Progent's Test and Training Lab at the QTS Colocation Center is available for piloting mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, designing or verifying business continuity solutions, mitigating compatibility problems, and building training systems for new products and technologies. For Progent clients who lack adequate internal resources to configure proper test systems, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep vital network initiatives on schedule.
Specialists Firepower Management Center
Online Troubleshooting Cisco ASA firewall VPN
Progent’s Cisco-Certified network consultants provide professional PIX Firewall consulting services covering architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat protection, and secure connectivity services. Ranging from small, plug-and-play desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a sensible combination of protection, speed and availability for business networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative solutions. Progent’s network experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Microsoft Certified Programming Company Amazon Web Services hybrid cloud integration
Amazon EC2 firewall integration Programmer
Progent can provide cost-effective online support to assist companies to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security.
OS X and Exchange Information Technology Consulting
On-site Technical Support Exchange and Apple Mac
Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with colleagues who use Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can collaborate, enabling Mac users to receive and send email, search the GAL, copy addresses, sync up appointments, and alert fellow workers to meetings with your Exchange account. Progent will make sure that your Microsoft Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also can provide customized onsite Entourage training.
Remote Consulting Cisco Routers
ISR Routers Online Support Services
Cisco has designed a full array of routers including routers designed to provide the protection, bandwidth, and reliability required by organizations ranging from small offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to establish a reliable foundation for your IT system and to make it easy to grow as you support new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, such as the Cisco 800 series of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.
ISA Server Consult
Online Support Microsoft ISA Server
Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 consultants can assist you to design, install, and support an implementation of Forefront Threat Management Server or ISA Server 2006 on your information system that provides the firewall security, performance and ease-of-use that your business needs.
Teleworker Network Infrastructure Technical Support
At Home Workforce Network Infrastructure Consultant
Progent can help small and mid-size businesses to design, set up and debug the infrastructure for offsite workers.
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