Immediate Online Help for New Haven Connecticut Networks
For companies located in New Haven Connecticut, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional value because they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions use up minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support experience is especially important for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical online support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick solutions manage to end up as large bills. Progent's skill at dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies which allow the highest level of efficiency for remote engineering help and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your company's computer system remotely without compromising corporate security.
Progent's advanced customer support reporting system keeps thorough documentation of all support that Progent's clients have received. Progent's authorized consultants have access to the details of all help provided to each Progent client by every Progent consultant. This history of problems and solutions is stored as an easily exploitable internal knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to determine the best solutions in the least time.
Remote technical support services provided by Progent to clients in New Haven Connecticut include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support experts can provide network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and validates an individual's network technology skills at the expert level. Cisco-qualified CCIEs can deal with even the most complex challenges occurring in network infrastructure planning, installation, administration, security, and problem solving. CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS network administration tools and developing alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness because their depth of expertise allows them to fix problems quickly. In typical instances, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your network via sophisticated on-line troubleshooting tools to provide quick, secure, and affordable analysis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity devices by providing consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist you to clean up quickly after a damaging penetration. Security support services available from Progent cover in depth network security and compliance assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; building safe architectures for remote and mobile access; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a broad spectrum of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance diagnosing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight line of network management outsourcing services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your New Haven Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your established one, selecting or enhancing Call Center software to handle the particular demands of your company, or providing occasional phone support staff to supplement your in-house Call Center group to deal with demanding events like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network experts offers your clients in New Haven Connecticut immediate contact with a reliable technical support group with substantial background providing phone consulting and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a solid contributor to company performance, and Progent's aim is to fix instead of merely report IT issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group offers remote advanced engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, customization, and education for Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in New Haven Connecticut remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By detecting looming issues before they result in network outages, automated monitoring can head off disruptive and expensive service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a variety of operating systems.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in New Haven Connecticut, Progent's phone-based network support engineers are ready to provide effective and economical system help the moment your company requires it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your New Haven organization has a local independent support technician or maintains an in-house IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network emergencies or especially tough integration problems.
Features of Progent's Remote Network Services for New Haven Connecticut
Progent's phone support, Internet-based repair, network security consulting, and system management services give businesses in New Haven Connecticut unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can provide your office world class network support while permitting you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in New Haven Connecticut and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum fee for online support and imposes no ongoing retainer for services provided during regular working hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting expertise in specific application areas. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Development
MySQL Management and Application Design
Apple Mac Consulting
Amazon MWS Programming
By offering a full service one-stop source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that match the unique requirements of your company.
- Advanced Online Access Tools
Secure remote access permits Progent's service professionals to see precisely what your customers see. This makes it easier to find quick solutions to problems that might otherwise demand a costly personal visit. State-of-the-art online access software and expert engineers together allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and automated system tracking.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for High Network Uptime
For businesses with vital applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, refined support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of IT support, executing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class IT capability, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.