Fast and Affordable Remote Help for New Haven Computer Networks
For companies located in New Haven or anywhere in the state of Connecticut, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage due to the fact that they have the practical background and have access to the sophisticated technology required to resolve the majority of network problems quickly. This reduces immediate costs since solutions use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to many remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast solutions somehow turn into large bills. Progent's skill at dealing with problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for online technical support and repair for computer systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's environment remotely without compromising system security.
Progent's proven technical support database system includes thorough documentation describing the service that Progent's customers have received. Progent's team consultants have access to the records of all help delivered to every Progent customer by any consultant. This archive of anomalies and responses is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other extensive support databases and permit priority access to vendors' internal engineering staff so Progent's remote consulting experts can come up with optimal solutions promptly.
Remote support services available from Progent to customers in New Haven and throughout the state of Connecticut include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support engineers can provide network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop support services to assist you business to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking engineers, and certifies an individual's technical skills at the master level. Cisco CCIEs can handle even the most challenging problems surrounding network design, integration, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an excellent value because their broad experience allows them to fix problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via advanced remote support tools in order to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs can provide expertise in all of Cisco's popular family of connectivity appliances by delivering consulting services that include:
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM and CISSP security and compliance consultants offer a variety of security services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive information security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing secure architectures for remote and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent can provide expert remote support services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide range of information technologies including network architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency online help diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's leading corporations. The ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your New Haven Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in New Haven or anywhere in the state of Connecticut rapid access to a dependable support resource with substantial background offering telephone-based consulting and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's goal is to fix instead of simply annotate technical issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff provides phone-based professional consulting support and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in New Haven, or anywhere in the state of Connecticut, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By uncovering possible issues before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks based on a mix of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in New Haven or throughout the state of Connecticut, Progent's online computer support specialists are ready to provide professional and economical IT help whenever your organization needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your New Haven company deals with a regular independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden system emergencies or especially tough integration problems.
Advantages of Progent's Network Help for Offices in New Haven
Progent's remote technical help services allow your New Haven organization to experience the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
For most organizations in New Haven or anywhere in Connecticut, nearby computer support resources, whether made up of independent consultants or a full-time maintenance staff, can take care of the majority of technical issues. However, IT crises might strike when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual support people. In these instances, Progent's on-call support specialists give you a convenient, fast, and budget-friendly way to augment your regular resources and to transfer useful information to improve your capability to resolve future problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller businesses often rely on independent freelance consultants. Although freelance service people carry less overhead than big support companies and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your company grows, system unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system stays up and running.
- Build a Scalable Foundation for Smooth Expansion
Businesses often start with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes often get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can impede the success of the business. These poorly built systems need proper analysis, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can provide the solid foundation to handle current business requirements and facilitate downstream expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller companies need guidance and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business growth and improving efficiency. They hardly need a network engineer who is attempting to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT consulting with the real interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, fine tuned support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, MS Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.