Immediate Remote Troubleshooting for New Haven Connecticut Computer Systems
For businesses in New Haven Connecticut, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISSP-qualified security experts to handle high-level security design and diagnostic issues.
Progent's online technical support experts provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools needed to solve most information system problems rapidly. This lowers immediate costs since service calls require minimal billable minutes. Online help also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental costs by minimizing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is especially valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you receive. Unlike many online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized tools and proven methodologies that allow the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to communicate with your company's system remotely without breaching network security.
Progent's powerful customer support database system maintains detailed histories of the service that Progent's customers have received. Progent's staff consultants have access to the records of support rendered to each Progent client by every Progent engineer. This history of anomalies and resolutions is organized as a quickly searchable support database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to determine the best solutions promptly.
Online support provided by Progent to companies in New Haven Connecticut include:
Authorized Windows Expertise
Progent's Microsoft-expert online support experts offer network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration support, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to help you company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and validates a person's technical skills at the master level. Cisco-qualified CCIEs know how to resolve even the most complex issues encountered in network planning, installation, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional value since their deep experience enables them to resolve problems quickly. In common cases, less qualified engineers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system by means of state-of-the-art remote troubleshooting technology to perform efficient, safe, and economical analysis and remediation.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of connectivity appliances. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet APs engineering support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security services offered by Progent cover in depth information security and compliance audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; designing safe architectures for off-site and mobile access; securing your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent can provide expert online consulting to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of computer technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based environments. Progent's team-based approach to resolving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency online help troubleshooting anomalies affecting UNIX/Linux networks based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your New Haven Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting services can support you in building an effective new Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to address the particular demands of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk group during unusually busy scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network consultants provides your workers in New Haven Connecticut quick access to a large network service resource with years of experience delivering telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a significant enabler of business success, and Progent's aim is to fix instead of merely track technical problems.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group provides online advanced consulting expertise and education in key application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in New Haven Connecticut remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your computer support is proactive rather than reactive. By detecting looming issues before they evolve into crashes, automated monitoring can ward off disruptive and expensive network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a combination of platforms.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in New Haven Connecticut, Progent's online computer support specialists can deliver professional and economical system help the moment your company has to have it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems rapidly while eliminating the cost and lost time associated with on-site support visits.
Even if your New Haven business has a regular freelance support technician or maintains a full time organization that can deal with the majority of computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to handle sudden network emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Companies in New Haven Connecticut
Progent's remote technical help services enable your New Haven business to enjoy the benefits of immediate, expert IT support without the cost of managing a full-time IT staff. Your network will acquire greater strategic value by becoming more available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your local support resources
With most businesses in New Haven Connecticut, nearby computer service providers, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of network issues. However, serious problems sometimes spring up when your regular resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service personnel. In these instances, Progent's on-call support professionals give you an easy, quick, and affordable way to augment your regular resources and to pass on valuable information to increase your ability to resolve future problems locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller businesses often depend on individual freelance service providers. Although independent consultants carry smaller overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback personnel may force your business to wait for help during an IT crisis. As your business expands, network downtime and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your IT system remains up and running.
- Build a Scalable Basis for Seamless Growth
Organizations typically begin with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash repairs can get piled onto a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These badly built environments need proper analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet current business requirements and simplify downstream growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller organizations need advice and technical education to negotiate an increasingly complex maze of technology alternatives available for promoting business success and improving efficiency. They do not need a network consultant who is motivated to sell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match IT expertise with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, refined remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of IT service, performing a wide variety of technical tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This ensures that you get not only expert IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.