Fast and Affordable Remote Help for New Haven Computer Networks
Immediate Phone Technical Support for New Haven NetworksFor companies located in New Haven or anywhere in the state of Connecticut, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the practical background and have access to the sophisticated technology required to resolve the majority of network problems quickly. This reduces immediate costs since solutions use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to many remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast solutions somehow turn into large bills. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for online technical support and repair for computer systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's environment remotely without compromising system security.

Progent's proven technical support database system includes thorough documentation describing the service that Progent's customers have received. Progent's team consultants have access to the records of all help delivered to every Progent customer by any consultant. This archive of anomalies and responses is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other extensive support databases and permit priority access to vendors' internal engineering staff so Progent's remote consulting experts can come up with optimal solutions promptly.

Remote support services available from Progent to customers in New Haven and throughout the state of Connecticut include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's leading corporations. The ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in New Haven or anywhere in the state of Connecticut rapid access to a dependable support resource with substantial background offering telephone-based consulting and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's goal is to fix instead of simply annotate technical issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff provides phone-based professional consulting support and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in New Haven, or anywhere in the state of Connecticut, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By uncovering possible issues before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks based on a mix of operating systems.
How Your New Haven Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in New Haven or throughout the state of Connecticut, Progent's online computer support specialists are ready to provide professional and economical IT help whenever your organization needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your New Haven company deals with a regular independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden system emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Offices in New Haven
Progent's remote technical help services allow your New Haven organization to experience the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in New Haven or anywhere in Connecticut, nearby computer support resources, whether made up of independent consultants or a full-time maintenance staff, can take care of the majority of technical issues. However, IT crises might strike when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual support people. In these instances, Progent's on-call support specialists give you a convenient, fast, and budget-friendly way to augment your regular resources and to transfer useful information to improve your capability to resolve future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often rely on independent freelance consultants. Although freelance service people carry less overhead than big support companies and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your company grows, system unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses often start with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes often get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can impede the success of the business. These poorly built systems need proper analysis, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can provide the solid foundation to handle current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller companies need guidance and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business growth and improving efficiency. They hardly need a network engineer who is attempting to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, fine tuned support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.