Fast Online Technical Support for New Haven Connecticut Networks
For organizations located in New Haven Connecticut, Progent provides online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools needed to solve most information system issues rapidly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to many online support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from scenarios where speedy. minor repairs manage to end up as major invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized technologies and field-tested methodologies that allow the highest degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to link to your environment remotely without compromising corporate security.
Progent's sophisticated technical support database application maintains comprehensive records of the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of all help provided to each customer by any Progent consultant. This database of anomalies and solutions is stored as a quickly searchable proprietary knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote service experts can arrive at the most efficient solutions quickly.
Remote support services provided by Progent to companies in New Haven Connecticut include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts can deliver computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist you business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most stubborn problems associated with network design, integration, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to resolve problems quickly. In typical cases, less experienced consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system by means of the latest on-line troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity products by providing consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recuperate rapidly after a serious breach. Security services available from Progent cover thorough data security and compliance assessment using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; installing firewalls; building safe architectures for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a wide range of information technologies including system architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server hardware economization and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's special online consulting services include:
How Your New Haven Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or revamping your established organization, selecting or customizing Help Desk Call Center software to address the unique demands of your corporation, or adding occasional online personnel to work with your internal Call Center team to deal with demanding events such as software transitions, mass updates, or installing new applications.
Progent's Help Desk team of experienced network professionals gives your customers in New Haven Connecticut instant assistance from an effective network service resource with years of experience delivering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a significant driver of company success, and Progent's goal is to resolve instead of merely document IT problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group can supply remote and in-depth engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, custom development, and education services, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in New Haven Connecticut remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so your computer support is proactive rather than reactive. By anticipating looming trouble spots before they result in full-scale emergencies, system monitoring can head off stressful and expensive information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in New Haven Connecticut, Progent's online computer support specialists can deliver effective and economical IT support whenever your business requires it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems quickly while eliminating the expense and lost time associated with on-site support calls.
Even if your New Haven organization works with a local freelance support technician or maintains a full time organization that can handle typical computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the availability or the knowledge to solve unexpected network emergencies or particularly tough integration problems.
Features of Progent's Remote Network Services for New Haven Connecticut
Progent's phone help, remote repair, network security consulting, and system administration services offer offices in New Haven Connecticut unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk services and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in New Haven Connecticut and is also ideal for networks in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support tools, service information, and continuing education.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for phone help and imposes no monthly retainer for services delivered during normal working hours. This saves you from paying big invoices for routine repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings include system integration, MS Exchange consulting, network security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise for specific application areas. Help offered by the Application Experts Group includes:
Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Software Development
MySQL Project Management and Application Programming
Amazon Marketplace Web Service Application Development
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that address the special requirements of your business.
- Sophisticated Online Connectivity Tools
Protected online access allows Progent's service experts to see precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise require a costly onsite visit. Cutting-edge online access software and expert technicians together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for Maximum System Availability
For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious offices whose workers need immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the forefront of IT support, executing a wide range of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This ensures that you get not only expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Companies who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.