Fast and Affordable Remote Technical Support for New Haven Connecticut Information Networks
For companies in New Haven Connecticut, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic jobs.
Progent's online support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology required to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in incidental costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical online support companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with scenarios where quick repairs manage to turn into large tabs. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized tools and field-tested processes that permit the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your environment remotely without violating system security.
Progent's proven technical support reporting system maintains thorough records describing all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to each Progent client by any consultant. This archive of issues and resolutions is organized as a conveniently exploitable proprietary knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts can find the best solutions in the least time.
Online services offered by Progent to companies in New Haven Connecticut include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to help you business to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 migration support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs can resolve even the most complex problems occurring in network infrastructure planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their broad expertise enables them to fix problems rapidly. In typical cases, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment via the latest on-line troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and remediation.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco-qualified CCIEs offer help for all of Cisco's industry-leading selection of connectivity products by providing services that include:
CISM and CISSP Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to strengthen the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your business to recover quickly after a serious penetration. Security services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support services to help organizations of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a broad array of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux environments. Progent's team-based approach to resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Important Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your New Haven Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk software products to handle the particular needs of your corporation, or adding occasional online staff to work with your internal Help Desk Call Center resources to deal with demanding situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your customers in New Haven Connecticut quick assistance from a dependable support group with substantial background delivering phone consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of business success, and Progent's policy is to solve instead of just track technical problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff can supply phone-based and in-depth engineering support and education in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, customization, and education services, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in New Haven Connecticut remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your network support is proactive rather than reactive. By anticipating emerging issues before they expand into crashes, proactive monitoring can minimize stressful and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a combination of operating systems.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in New Haven Connecticut, Progent's phone-based network support specialists can provide effective and cost-effective IT help the moment your business needs it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix network problems quickly while eliminating the expense and lost time that comes with on-site support visits.
Even if your New Haven business works with a local independent support technician or employs a full time IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve sudden network emergencies or especially tough integration projects.
Features of Progent's Remote Computer Support for New Haven Connecticut
Progent's phone help, remote troubleshooting, system security consulting, and system management services offer offices in New Haven Connecticut unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in New Haven Connecticut and is also ideal for networks in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a minute-by-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for online service and asks for no ongoing subscription fee for support services delivered during regular business hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings consist of technology integration, MS Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Experts Team can provide world-class consulting support for critical business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Software Programming
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized resource for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that meet the unique needs of your company.
- State of the Art Remote Connectivity Software
Secure online access allows Progent's service experts to observe exactly what your users see. This makes it easier to find fast solutions to issues that might otherwise demand a costly personal visit. State-of-the-art online connectivity software and experienced engineers together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system tracking.
- Support for Leading VPN Products
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Support for High Network Availability
For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose workers require immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Windows 2003 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.