For small businesses in New Haven Connecticut, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the practical experience and the advanced technology to solve the majority of information system problems quickly. This reduces direct costs since solutions take up fewer chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses due to business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing model for remote support is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick repairs manage to turn into major tabs. Progent's skill at handling technical issues quickly translates into your business saving cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of customized tools and field-tested methodologies that promote the highest level of efficiency for online consulting and repair for small company information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's computer system remotely without breaching corporate security.
Progent's proprietary service database system includes detailed records for all support that Progent's customers have received. Progent's team engineers have the benefit of the records of assistance delivered to every client by every Progent consultant. This database of problems and solutions is structured as an easily exploitable internal database that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the best solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in New Haven Connecticut or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's remote support engineers offer certified skills in a comprehensive set of technologies. This broad range of technical skills enables Progent's engineers to resolve practically any problem that may occur in a small business network. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-operating system environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services available from Progent to small businesses in New Haven include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad range of information technology including system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency online help for resolving anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn problems occurring in network infrastructure planning, installation, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional value because their broad experience permits them to find solutions for even the most complex problems quickly. In typical cases, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few service providers make CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco CCIE so you can receive urgent assistance for complex network problems that are hurting worker efficiency but are not within the comfort zone of your local network maintenance resources. Progent's Cisco-qualified CCIE support experts can communicate with your network via the latest on-line troubleshooting technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Windows Experts
Progent's Microsoft-expert remote service experts offer computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop support services including Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your business to clean up quickly following a serious breach. Security support services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; integrating firewalls; establishing secure techniques for remote and mobile communication; defending your email system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small companies frequently need. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your New Haven Connecticut Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center support programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who don't have the budget to create an internal Call Center but who need fast response from an effective Help Desk with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Help Desk Call Center application software to meet the particular needs of your company, or providing temporary online staff to reinforce your existing Help Desk team to deal with unusually busy scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your computer users in New Haven Connecticut fast assistance from a large network service group with substantial background delivering telephone-based help and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's goal is to resolve and not simply report technical issues.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote advanced consulting expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and MS Excel. To find out additional information about Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can support the artistic elements of Apple Mac systems by providing remote consulting services and education in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio or video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in New Haven Connecticut remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your network support is proactive rather than reactive. By anticipating looming trouble spots before they evolve into network outages, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that support multiple operating systems.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State