For small companies in New Haven or anywhere in Connecticut, Progent provides help for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the services of CISSP-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support services represent exceptional value because they are equipped with the practical background and the sophisticated technology to solve most information system issues quickly. Efficient support reduces direct expenses because service calls require a smaller number of chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves even more in incidental costs by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at solving technical issues efficiently translates into your business conserving money.
Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and field-proven methodologies that permit the maximum degree of effectiveness for online engineering help and repair for small and midsize business computer systems. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to connect to your company's system remotely without breaching corporate security.
Progent's highly evolved technical support reporting application maintains thorough histories describing all support that Progent's clients have received. Progent's staff service personnel have access to the details of support provided to each client by every consultant. This archive of trouble tickets and repairs is structured as a readily accessible proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online service experts are able to determine optimal resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in New Haven or anywhere in Connecticut or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based support professionals have credentials in an extensive array of disciplines. This broad scope of capability permits Progent's consultants to address practically any emergency that may crop up in a small business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help businesses with multi-operating system networks, Progent also provides access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to small businesses in New Haven and anywhere in the state of Connecticut include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad range of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from legacy applications to current MS Windows or Linux environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most complex challenges associated with network infrastructure planning, installation, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer excellent value since their deep experience enables them to solve even the most difficult problems rapidly. In many instances, less experienced consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support firms make Cisco CCIEs available to help small and medium sized companies. Progent offers fast telephone contact with a CCIE so your company can receive urgent help for serious network infrastructure issues that are crippling business efficiency but are outside the scope of your regular computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of sophisticated on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can provide computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote PC desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Experts
Progent's certified CISM and CISSP security engineers offer a range of security services that can strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your business to clean up quickly after a damaging breach. Security support services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help businesses of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your New Haven Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for small companies who lack the budget to build and maintain an in-house Help Desk but who want quick access to an effective Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or revamping your existing organization, identifying or customizing Help Desk software products to handle the special needs of your company, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center group to handle unusually busy events like software transitions, major updates, or installing new business software.
Progent's Call Center team of experienced network consultants provides your clients in New Haven or anywhere in the state of Connecticut fast communication with a dependable network service group with substantial background providing telephone-based help and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a solid contributor to business performance, and Progent's intent is to fix and not merely report technical problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides online professional engineering support and education in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, MS Office Word, and MS Excel. For more information concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can promote the creative components of Apple Mac systems by delivering remote consulting services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio/video or putting together an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in New Haven, or anywhere in the state of Connecticut, online computer system monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so that your computer support is proactive and automated. By anticipating potential problems before they evolve into downtime, system monitoring can avoid disruptive and costly information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.