For small and midsize companies located in New Haven Connecticut, Progent offers support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers represent exceptional value because they are equipped with the practical experience and the advanced tools to resolve most information system problems rapidly. This lowers immediate expenses because solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. In contrast to typical online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where quick fixes manage to end up as large bills. Progent's skill at handling technical issues efficiently results in your company spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies which promote the highest level of efficiency for remote technical support and troubleshooting for small business computer networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your company's computer system without violating network security.
Progent's highly evolved service reporting application keeps detailed histories for the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of support provided to each customer by any engineer. This archive of issues and repairs is stored as a readily searchable support database that allows Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online consulting experts can determine the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in New Haven Connecticut or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's remote technical support engineers have credentials in a comprehensive array of products and technologies. This broad scope of technical skills allows Progent's engineers to manage virtually any emergency likely to crop up in a small company network. Certifications held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support companies with mixed-operating system environments, Progent also offers the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to customers in New Haven include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology including system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified management, and transitioning from older systems to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates a person's network technology skills at the expert level. CCIEs can handle the most stubborn challenges occurring in network infrastructure design, installation, administration, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs provide exceptional cost-effectiveness because their broad expertise enables them to fix the most intractable problems quickly. In common instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast telephone access to a CCIE so your company can receive timely assistance for complex network infrastructure issues that are impacting worker productivity but are outside the scope of your regular IT maintenance group or consultant. Progent's Cisco CCIE support experts can connect to your computer system by means of advanced on-line support technology to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can deliver network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop services including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recover quickly following a damaging breach. Security consulting services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your New Haven Connecticut Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are intended for small businesses who lack the money or time to support an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or enhancing Help Desk software products to handle the unique demands of your business, or adding occasional online personnel to reinforce your in-house Call Center resources to handle demanding events like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk team of veteran network consultants provides your clients in New Haven Connecticut immediate assistance from an efficient support resource with substantial experience delivering telephone-based consulting and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's target is to solve and not just report IT issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers online advanced consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. For more information about Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the imaginative aspect of Apple Mac environments by delivering remote help services and training in imaging, sound, and motion video. Progent's consultants offer assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or building an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in New Haven Connecticut remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your IT maintenance is proactive and automated. By detecting possible problems before they result in crashes, system monitoring can avoid disruptive and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support a variety of platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State