For small companies located in New Haven Connecticut, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the services of CISSP-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support services offer excellent value because they are equipped with the practical experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support reduces immediate costs since solutions accumulate a smaller number of chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more with incidental costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset clients, idle employees, and distracted executives.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs somehow turn into major tabs. Progent's penchant for solving problems efficiently translates into your business spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a collection of customized tools and field-proven methodologies that promote the highest level of efficiency for online engineering help and troubleshooting for small company IT networks. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity permits the experts of Progent's online support team to connect to your environment without breaching network security.
Progent's advanced technical support database application keeps thorough histories describing the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services delivered to every customer by every Progent engineer. This history of issues and fixes is stored as a readily accessible internal knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can arrive at optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in New Haven Connecticut or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's phone-based consulting professionals have advanced credentials in a comprehensive set of disciplines. This broad range of technical skills permits Progent's consultants to resolve virtually any crisis likely to take place in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support customers with multi-operating system networks, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to clients in New Haven include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology such as system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and validates a person's networking skills at the master level. CCIEs know how to deal with even the most complex issues encountered in network infrastructure planning, deployment, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience allows them to find solutions for even the most difficult problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few support providers make CCIEs accessible to support small and mid-size companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get immediate support for severe network issues that are impacting worker efficiency but are beyond the experience of your ordinary computer maintenance providers. Progent's Cisco CCIE support experts can tie into your network via advanced on-line support technology to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service professionals can provide computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online desktop services such as Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP security consultants can provide a variety of security services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recuperate quickly after a serious breach. Security support services offered by Progent cover in depth network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine physical IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for contract projects that small companies frequently need. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your New Haven Connecticut Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk services are intended for small businesses who don't have the budget to assemble and manage an internal Help Desk but who require quick access to a dependable Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk or revamping your established one, evaluating or customizing Help Desk Call Center software products to meet the unique demands of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk Call Center team during high-demand scenarios such as software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of seasoned network consultants offers your computer users in New Haven Connecticut fast access to a reliable network service group with substantial background delivering phone help and remote repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a solid driver of company success, and Progent's target is to solve instead of simply track IT issues.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers remote professional consulting support and training in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications such as CRM, MS Office Project, Office Word, and MS Excel. To read additional information on Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the creative facets of Mac environments by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants offer help in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in New Haven Connecticut online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your computer support is proactive rather than reactive. By exposing potential trouble spots before they expand into full-scale emergencies, system monitoring can minimize stressful and costly service failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a combination of OS platforms.
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State