Immediate Remote Troubleshooting for New Haven Computer Systems
For organizations in New Haven or anywhere in the state of Connecticut, Progent provides remote technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent value because they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions somehow end up as large bills. Progent's skill at solving problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies which allow the highest level of efficiency for online engineering help and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to connect to your company's network without breaching system security.
Progent's sophisticated customer support database application stores thorough records describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of support rendered to each client by any engineer. This history of issues and responses is stored as a quickly exploitable proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's online consulting experts are able to arrive at optimal solutions in the least time.
Remote technical services offered by Progent to companies in New Haven and throughout the state of Connecticut include:
Certified MS Windows Expertise
Progent's Microsoft-expert online service engineers offer computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to assist you business to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support services plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and certifies a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging problems encountered in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software patches. CCIEs provide exceptional value because their broad expertise permits them to find solutions for problems quickly. In typical instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using state-of-the-art remote support tools in order to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity products by delivering services such as:
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants can provide a range of security solutions that can bolster the safety of your Windows, macOS and OS X, Linux environment against attacks or assist you to recover rapidly after a serious breach. Security support services offered by Progent cover thorough data security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to address a broad range of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your New Haven Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network consultants gives your workers in New Haven or anywhere in the state of Connecticut rapid communication with a reliable technical support resource with substantial background providing telephone-based support and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a major contributor to business efficiency, and Progent's target is to resolve instead of merely document network issues.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based professional engineering support and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in New Haven, or anywhere in the state of Connecticut, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your computer support is proactive and automated. By exposing looming trouble spots before they expand into downtime, system monitoring can minimize inconvenient and costly information system crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a mix of operating systems.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in New Haven or anywhere in the state of Connecticut, Progent's online network support engineers can provide professional and affordable IT help whenever your business needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix network problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your New Haven office has a local freelance consultant or employs an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve unexpected system crises or especially challenging integration projects.
Benefits of Progent's IT Support for Organizations in New Haven
Progent's online network troubleshooting services enable your New Haven organization to realize the advantages of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will acquire greater business value by being increasingly available, productive, and protected. Advantages to your company include:
- Seamless virtual extension of your on-site IT resources
With most organizations in New Haven and throughout Connecticut, local network support providers, whether represented by freelance consultants or a full-time maintenance staff, can take care of typical network problems. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual service technicians. In these instances, Progent's on-call support professionals provide a convenient, quick, and affordable way to supplement your regular resources and to convey useful information to improve your capability to handle future problems locally.
- Reduced Reliance on Individual Consultants
For network support, smaller businesses often rely on independent freelance service providers. Although independent consultants carry smaller internal costs than big consulting organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to go without assistance during an IT crisis. As your company grows, system downtime and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support experts to make sure your IT system remains up and running.
- Create a Solid Basis for Smooth Growth
Companies typically start with an information architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled onto an unstable foundation. As a company grows, reliability and expandability problems can impede the success of the organization. Such poorly designed environments need proper analysis, smart long-term planning, and wide IT expertise to upgrade to a network architecture that can provide the stable foundation to meet current business demands and simplify downstream expansion.
- Work with Problem Solvers Rather Than Product Resellers
Smaller organizations need guidance and technical education to negotiate an ever more complex array of technology options capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is motivated to resell a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed
solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical expertise with the real interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical experience, refined remote support tools, and understanding of corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the forefront of network support, executing a wide variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services provided during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of documenting and organizing support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.