Fast and Affordable Remote Troubleshooting for New Haven Networks
Urgent Online Support for New Haven SystemsFor organizations located in New Haven or anywhere in the state of Connecticut, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value because they possess the real-world experience and are equipped with the sophisticated technology required to solve most network issues rapidly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related costs due to business disruption, upset clients, idle employees, and de-focused management. Progent's extensive online consulting experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. In contrast to many online support organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where quick fixes somehow end up as major tabs. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which promote the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to communicate with your network without violating system security.

Progent's sophisticated technical support reporting application stores comprehensive records of the service that Progent's clients have been provided. Progent's staff engineers have access to the records of support provided to every customer by every Progent consultant. This database of problems and repairs is stored as a quickly accessible internal database that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.

Remote services offered by Progent to customers in New Haven and throughout the state of Connecticut include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight line of outsourced network management services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your established organization, evaluating or modifying Help Desk application software to address the special needs of your corporation, or providing occasional online personnel to reinforce your in-house Call Center team during high-demand events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology professionals offers your clients in New Haven or anywhere in the state of Connecticut fast assistance from an efficient network service group with substantial experience providing phone consulting and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's intent is to solve and not just record network issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in New Haven, or anywhere in the state of Connecticut, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they expand into crashes, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate multiple operating systems.
How Your New Haven Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in New Haven or anywhere in the state of Connecticut, Progent's phone-based computer support engineers can provide professional and economical IT help the moment your business has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your New Haven business has a local independent consultant or maintains an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden network emergencies or particularly tough integration projects.

Details of Progent's Online Network Services for New Haven
Progent's phone support, remote repair, system security consulting, and network administration services give companies in New Haven or throughout the state of Connecticut unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical background, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every consultant to every client. The practice of detailing and organizing service records allows more effective service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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    Email Guard by Postini provides continually upgraded spam and virus filtering, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini aggregator and service specialist. If your company is too small to qualify for a regular Postini license, you can still have access to Postiniís Perimeter Management technology through Progentís E-Mail Guard spam filtering and virus defense service offering. Progentís expert email security consultants can show you how to create an email security strategy that features antispam and antivirus technologies and policies.

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    Microsoft Windows Server 2012R2 Onsite Technical Support

    Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test systems and rollout plans, optimize your network for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT management staff, create a corporate-wide security strategy, streamline IT management, assist with application development, and generate and test a DR/BC plan.

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    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size company's production servers in an environment that gives the highest level of availability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are based upon mature virtualization architectures that enable small businesses with mixed- platform IT systems to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while benefiting from world-class reliability and an unprecedented level of vendor flexibility.

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    Key features of Microsoft Dynamics GP accounting include a modular structure that lets you license only the components you need, a standardized architecture based on Microsoft technologies to protect your investment and provide a tightly integrated environment, advanced reporting capabilities that permit you to track all activities, revenues and expenses and sales patterns, compatibility with Microsoft Office to speed access to business data, the ability to integrate information from virtually any db software or desktop application into Microsoft Dynamics GP/Great Plains, and an open design that makes it easy to develop specialized programs. Progent can help you configure and support a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can provide expert GP/Great Plains consultants to show you how to convert the powerful features of Microsoft Dynamics GP accounting into a productive business solution.

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    Catalyst 3560 Switch On-site Support

    With Cisco Catalyst switches for small and medium-sized companies, Cisco allows organizations to gain all the benefits of adding smart traffic control into their networks. Cisco's switching product line makes it possible to deploy capabilities to make your network infrastructure sufficiently available to handle real-time requirements, scalable to facilitate growth, secure enough to protect restricted information, and designed for prioritizing and managing traffic flows to streamline system performance. Progent's Cisco certified engineers can show you how to select and deploy Catalyst switches that make sense for your business. In addition, Progent's CISM certified security consultants can show you how to create a comprehensive security policy and set up Cisco Catalyst switches so they powerfully support your security policies. Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2960 switches, Cisco Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.

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    Progent's certified IT experts offer Windows Server 2016 integration consulting to help businesses of all sizes to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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