Fast and Affordable Online Support for New Haven Connecticut Networks
For businesses in New Haven Connecticut, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers provide excellent value because they have the practical background and are equipped with the advanced technology needed to resolve most information system issues rapidly. Efficient support reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your company saves even more with incidental expenses by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you are charged only for the support that you receive. In contrast to many online service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent scenarios where fast fixes manage to turn into major tabs. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and proven processes which promote the highest level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to access your system without compromising system security.
Progent's advanced customer support reporting system stores extensive histories of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of all help rendered to each customer by every Progent engineer. This archive of issues and fixes is organized as a quickly searchable support knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists can determine optimal resolutions in the least time.
Remote support available from Progent to clients in New Haven Connecticut include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help you business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for network engineers, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most stubborn challenges associated with network infrastructure design, deployment, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating software updates. CCIEs represent an exceptional cost-effectiveness since their deep experience allows them to fix problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment via state-of-the-art on-line troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity appliances by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions to improve the safety of your Windows, macOS and OS X, or Linux environment against attacks or assist your company to recuperate rapidly following a damaging breach. Security solutions offered by Progent cover in depth network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile access; securing your messaging system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide range of computer technologies including system infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight series of outsourced network management services covers all key aspects of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your New Haven Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology consultants gives your clients in New Haven Connecticut immediate contact with an effective technical support resource with substantial background providing telephone-based support and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a crucial driver of company success, and Progent's aim is to resolve and not simply document network problems.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in New Haven Connecticut online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so that your network maintenance is proactive rather than reactive. By spotting possible issues before they result in downtime, proactive monitoring can avoid inconvenient and expensive network failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support a variety of operating systems.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in New Haven Connecticut, Progent's phone-based computer support engineers can deliver professional and economical IT support the instant your organization has to have it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your New Haven business has a regular freelance consultant or maintains an in-house IT staff that can deal with ordinary computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve unexpected network crises or especially tough integration problems.
Advantages of Progent's IT Support for Companies in New Haven Connecticut
Progent's remote network troubleshooting services enable your New Haven company to realize the advantages of on-call, enterprise-class network support without the cost of maintaining a full-time IT organization. Your network will derive greater business value by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your local IT resources
With most companies in New Haven Connecticut, nearby network service resources, whether represented by independent consultants or a full-time maintenance staff, can solve the majority of technical problems. On the other hand, major troubles sometimes occur when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call service specialists offer an easy, quick, and economical solution to augment your local help and to convey useful knowledge to improve your capability to handle downstream problems locally.
- Less Dependence on Freelance Consultants
For IT support, smaller offices commonly depend on independent freelance service providers. While independent service people have less overhead than big support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of reserve help may require your business to wait for help during an IT crisis. As your network expands, system unavailability and trouble with vital software are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your network stays available.
- Create a Scalable Basis for Seamless Expansion
Companies typically start with an IT architecture created on a modest budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. These badly designed environments need proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a system architecture able to deliver the solid foundation to handle vital business requirements and simplify future growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller offices require guidance and technical education to navigate through an increasingly complicated maze of product options capable of promoting business success and improving productivity. Businesses do not need a computer engineer who is attempting to sell a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed
solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align IT expertise with the real interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, refined support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.