Fast and Affordable Remote Troubleshooting for New Haven Networks
For organizations located in New Haven or anywhere in the state of Connecticut, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.
Progent's remote technical support engineers offer exceptional value because they possess the real-world experience and are equipped with the sophisticated technology required to solve most network issues rapidly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related costs due to business disruption, upset clients, idle employees, and de-focused management. Progent's extensive online consulting experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. In contrast to many online support organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where quick fixes somehow end up as major tabs. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which promote the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to communicate with your network without violating system security.
Progent's sophisticated technical support reporting application stores comprehensive records of the service that Progent's clients have been provided. Progent's staff engineers have access to the records of support provided to every customer by every Progent consultant. This database of problems and repairs is stored as a quickly accessible internal database that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.
Remote services offered by Progent to customers in New Haven and throughout the state of Connecticut include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support professionals offer network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to assist your business to deploy, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle the most complex issues encountered in network infrastructure design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent value because their broad experience allows them to resolve problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using state-of-the-art remote troubleshooting technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure devices. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs planning and integration services, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can bolster the safety of your Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up rapidly after a serious breach. Security support services offered by Progent include: comprehensive data security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; designing secure architectures for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced online support services to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to address a broad range of information technologies including network architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight line of outsourced network management services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering services include:
How Your New Haven Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your established organization, evaluating or modifying Help Desk application software to address the special needs of your corporation, or providing occasional online personnel to reinforce your in-house Call Center team during high-demand events like software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center team of experienced information technology professionals offers your clients in New Haven or anywhere in the state of Connecticut fast assistance from an efficient network service group with substantial experience providing phone consulting and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's intent is to solve and not just record network issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff can supply online advanced consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in New Haven, or anywhere in the state of Connecticut, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they expand into crashes, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate multiple operating systems.
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in New Haven or anywhere in the state of Connecticut, Progent's phone-based computer support engineers can provide professional and economical IT help the moment your business has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.
Even if your New Haven business has a local independent consultant or maintains an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden network emergencies or particularly tough integration projects.
Details of Progent's Online Network Services for New Haven
Progent's phone support, remote repair, system security consulting, and network administration services give companies in New Haven or throughout the state of Connecticut unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in New Haven and is also ideal for customers in geographic areas of Connecticut that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for phone support and asks for no monthly subscription fee for services delivered during normal working hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide help from authorized specialists who have skill in planning, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core support offerings consist of technology integration, MS Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise for critical business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Support
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that fit the unique needs of your company.
- Sophisticated Remote Connectivity Software
Protected online access allows Progent's service professionals to see precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise require a costly onsite visit. Cutting-edge online access software and experienced engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Uptime
For organizations with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious companies whose workers require instant access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical background, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every consultant to every client. The practice of detailing and organizing service records allows more effective service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.