Fast and Affordable Remote Troubleshooting for New Haven Connecticut Networks
For companies in New Haven Connecticut, Progent offers online help for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security design and diagnostic issues.
Progent's remote support experts offer excellent value due to the fact that they possess the real-world background and have access to the advanced technology needed to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves even more in indirect costs by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is especially valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing model for online help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where fast solutions somehow end up as major invoices. Progent's skill at handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes which permit the highest degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your network without violating system security.
Progent's proven technical support database system includes extensive documentation of the support that Progent's customers have received. Progent's staff consultants have access to the records of support rendered to each Progent customer by any engineer. This history of trouble tickets and resolutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' internal engineering staff so Progent's remote service specialists can find the best resolutions quickly.
Online services available from Progent to businesses in New Haven Connecticut include:
Certified Windows Expertise
Progent's Microsoft-premier online service experts can provide computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to assist you business to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services include offering Windows 10 migration help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network consultants, and certifies a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most challenging problems surrounding network planning, deployment, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad expertise enables them to solve problems quickly. In many instances, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network via the latest remote troubleshooting tools to provide efficient, safe, and affordable diagnosis and remediation.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading family of networking products. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs engineering expertise, Cisco WiFi controllers support Services, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover quickly after a damaging penetration. Security consulting services offered by Progent include: in depth information security and compliance evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to address a broad range of computer technologies including network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your New Haven Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your existing organization, selecting or modifying Call Center software to handle the particular demands of your corporation, or adding temporary online personnel to reinforce your internal Call Center team to deal with unusually busy scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran information technology consultants gives your workers in New Haven Connecticut instant contact with an efficient support group with substantial experience providing telephone-based support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's intent is to fix instead of simply document technical issues.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in key application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in New Haven Connecticut remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network support is proactive rather than reactive. By anticipating looming trouble spots before they cause full-scale emergencies, automated monitoring can avoid disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by a variety of operating systems.
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in New Haven Connecticut, Progent's phone-based computer support specialists can provide professional and cost-effective system help whenever your organization requires it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your New Haven organization deals with a regular freelance consultant or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to deal with sudden system crises or particularly tough integration problems.
Features of Progent's Online Network Support for New Haven Connecticut
Progent's online help, remote repair, system security expertise, and network administration services offer companies in New Haven Connecticut the greatest leverage for your IT investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your business enterprise-level IT support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in New Haven Connecticut and is also ideal for customers in more remote areas that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for online help and requires no ongoing subscription fee for services delivered during normal business hours. This saves you from paying big bills for simple fixes.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have experience in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Support available from the Application Experts staff covers:
Dynamics GP Consulting and Customization
MS Project Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management Support and Application Development
Amazon Marketplace Web Service Programming
By providing a full service one-stop source for network generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that meet the unique needs of your company.
- Advanced Remote Access Tools
Protected remote access permits Progent's support professionals to see precisely what your customers see. This makes it easier to find fast fixes to problems that might otherwise demand a costly personal visit. State-of-the-art remote access software and experienced engineers together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious businesses whose clients need instant recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, at the forefront of network service, performing a wide range of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not only world-class technical help, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each staff member to every client. The discipline of documenting and organizing support activity results in more effective support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.