Fast and Affordable Remote Troubleshooting for New Haven Connecticut Networks
Urgent Remote Help for New Haven SystemsFor companies in New Haven Connecticut, Progent offers online help for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security design and diagnostic issues.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world background and have access to the advanced technology needed to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves even more in indirect costs by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is especially valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing model for online help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where fast solutions somehow end up as major invoices. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven processes which permit the highest degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your network without violating system security.

Progent's proven technical support database system includes extensive documentation of the support that Progent's customers have received. Progent's staff consultants have access to the records of support rendered to each Progent customer by any engineer. This history of trouble tickets and resolutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' internal engineering staff so Progent's remote service specialists can find the best resolutions quickly.

Online services available from Progent to businesses in New Haven Connecticut include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your existing organization, selecting or modifying Call Center software to handle the particular demands of your corporation, or adding temporary online personnel to reinforce your internal Call Center team to deal with unusually busy scenarios such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your workers in New Haven Connecticut instant contact with an efficient support group with substantial experience providing telephone-based support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's intent is to fix instead of simply document technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in key application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in New Haven Connecticut remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network support is proactive rather than reactive. By anticipating looming trouble spots before they cause full-scale emergencies, automated monitoring can avoid disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by a variety of operating systems.
How Your New Haven Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in New Haven Connecticut, Progent's phone-based computer support specialists can provide professional and cost-effective system help whenever your organization requires it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your New Haven organization deals with a regular freelance consultant or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to deal with sudden system crises or particularly tough integration problems.

Features of Progent's Online Network Support for New Haven Connecticut
Progent's online help, remote repair, system security expertise, and network administration services offer companies in New Haven Connecticut the greatest leverage for your IT investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your business enterprise-level IT support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, at the forefront of network service, performing a wide range of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not only world-class technical help, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each staff member to every client. The discipline of documenting and organizing support activity results in more effective support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



An index of content::

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    Progent has two decades of experience assisting small and medium-size organizations to design, implement, tune, administer, and debug information networks that incorporate an at-home workforce.

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    Progent can assist your business to understand the many subscription plans offered with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and maintain hybrid ecosystems that transparently combine on-premises and cloud products and services.

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    Technical Support ISA 2004 Standard Edition Server

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified control of advanced security features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and execute a smooth migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally manage network ecosystems that include local offices, data centers, and cloud resources.

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    Progentís Microsoft certified experts provide a range of consulting services for Dynamics GP. Dynamics GP is a financial and business analysis solution based, like all Microsoft accounting solutions, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP offers a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and configure, and with its modular approach you are able to purchase only the functions you currently require, with the ability to expand clients and enlarge functionality in the future. Progentís Dynamics GP/Great Plains consulting experts can help you deploy, configure and manage the latest release of Dynamics GP or upgrade efficiently from an earlier edition.

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  • Engineers CISSP Certified Cybersecurity
    Emergency Consulting CISSP Certified Cybersecurity

    Progent's CISSP-premier cybersecurity experts can assist businesses of all sizes with any facet of information system security. Progent can help create cost-effective security solutions that protect a small business from modern threats or Progent can design, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that support onsite, online, and mobile clients sharing IT resources spread over a mix of physical sites and various clouds.

  • Aironet 802.11ac AP Migration Remote Troubleshooting On-site Technical Support Aironet Outdoor Wi-Fi Access Point

  • Computer Consultants SharePoint Designer 2013
    SharePoint 2013 Excel Services Specialist

    Progent has been delivering SharePoint support since the first product was published over a decade ago, and Progent has the scope of IT know-how to assist organizations of any size to design and implement a SharePoint Server 2013 installation and develop SharePoint 2013 applications that add significant business benefit to your information network. Progent's Microsoft-certified consulting team can help your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; decide if an in-house, online or hybrid deployment is most sensible for your company; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in individual tasks related to your SharePoint 2013 deployment.

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  • Microsoft Exchange 2016 Upgrade Remote Support
    Online Help Microsoft Exchange 2016 Upgrade Planning

    Progent can help your business in all facets of your migration to Exchange Server 2016 such as designing high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your virtual machines, databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    NetApp MetroCluster Design Specialist

    Progent offers enterprise clients the services of a certified NetApp consultant to deliver remote or on-premises support for NetApp's complete portfolio of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent patching, storage management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN environments quickly and affordably following leading practices.

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    After Hours Windows Server 2003 Consultants

    Progent's certified Windows 2003 Server engineers can provide computer support and expert consulting services for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows 2003 upgrade, integration, update, and maintenance offerings include system planning, deployment, project management, in-person and remote technical support and repair, Help Desk services, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Microsoft Systems Management Server 2003 offers extra capability for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs reduce the net operational costs of managing and deploying software by making it simpler to install system images, manage mobile devices, and run management utilities. In addition to alerting you about ways to cut management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT projects involving areas that Feature Packs are designed to make more efficient. Progent's migration and update services can minimize cost and reduce business disruption as you move to the latest operating systems and applications. Progent's wireless engineers can show you how to define sensible procedures and policies to manage handheld computers and smart portable communication devices so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security strategy that incorporates policies, procedures and technologies to keep your IT computer system safe.

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    Altaro VM Backup offers small and mid-size businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for individual files and emails, support for Windows Cluster Shared Volumes and vCenter for managing larger deployments, and support for Microsoft VSS technology to back up online VMs without downtime. Progent is a certified Altaro partner and can provide a broad array of services to help you to design, deploy, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup software.

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    Cisco's security and remote access solutions for small to mid-size businesses offer a full array of easy-to-administer protection hardware and software to help safeguard your entire network infrastructure. Cisco's VPN product family includes switches, firewalls, and Virtual Private Network solutions. Progent's professional staff of consultants includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional certifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that align best with your corporate objectives.

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    Email Guard by Postini offers continually upgraded spam and virus blocking, content filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and service firm. If your organization is too small to purchase for a regular Postini license, you can still have the use of Postiniís Perimeter Manager technology through Progentís E-Mail Guard anti-spam and antivirus service program. Progentís expert e-mail protection consultants can show you how to develop an email safety strategy that includes anti-spam and anti-virus services and policies.

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    If your business operates a UNIX, Linux, or Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-certified security specialists can assist your entire organization in a wide array of security areas such as security management procedures, security architecture and strategies, connection management products and methodology, software development security, operations security, hardware security, telecommunications, network and Internet security, and workplace recovery preparedness. CISA and CISSP stipulate the core competencies and international standards of performance that information security professionals are expected to possess. These certification give IT management the assurance that consultants who have achieved their CISM or ISSAP qualification have demonstrated the background and theory to deliver world-class security management and consulting help.

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    Progent offers the support of a certified VMware VCDX expert to help you plan, deploy, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid deployments. Progent can provide advanced expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent has extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.

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    Progent offers affordable online consulting to assist businesses of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design, testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.

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    Progent can assist your organization to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device management platform or help you to modify your current SCCM 2012 environment to accommodate your changing business needs. Also, Progent can assist you to create an infrastructure that fully supports SCCM 2012 by delivering advanced consulting support for associated Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services.

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    Progent's consultants can provide Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server help, security services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone support and iPad management, or migrating to Apple's iCloud. For business environments based exclusively on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of planning, configuring and maintaining a network environment that is reliable, secure, efficient and aligned with your organization's objectives.

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    Progent can help small and medium-size businesses to set up and troubleshoot conferencing platforms to enable their telecommuters to interact effectively with fellow workers and clients.

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    MS Office Communications Server delivers IM and presence as part of a scalable, world-class package featuring enhanced security, seamless integration with other Microsoft products, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product offers cost savings and elevated operational efficiencies, enhanced individual productivity, and better intellectual property protection. Microsoft Communications Server 2007 has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide remote and onsite configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can assist you to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add significant strategic value to your IT system

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    Microsoft supports transparent hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have some Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of planning, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on time and within budget.

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    Progent can help small and medium-size organization to design, deploy, validate and maintain data protection technology for offsite workers.

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    Progent offers cost-effective remote access to an Oracle-certified MySQL administrator or application developer and can assist organizations of any size to integrate and maintain MySQL in a dependable IT infrastructure that offers high levels of performance, expandability, and security. Progent also has proven skill assisting companies port databases from Oracle to MySQL.

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    The Help Desk Call Center service delivery structure used by Progent gives small organizations an dependable alternative to reliance on independent service individuals by offering extensive technical knowledge accessible to numerous engineering groups, optional round-the-clock access to emergency help, escalation capability to top-level experts for handling even the most complex issues, support consistency and reliability, quick follow-up enforced by seasoned service administrators, a choice of convenient mechanisms for initiating support jobs, and a high level of process visibility enabled by trouble ticket tracking and accessible via a web portal.

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    Progent's ProSight portfolio of managed IT services are designed to provide organizations who have minimal internal IT administration and support teams with affordable access to enterprise-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed services include predictable network management expenses, smart automation of routine administrative tasks, continual absorption of the latest technology, graceful migration from older systems to modern solutions, close fit between information technology with business goals, guidance from veteran IT experts, and allowing management to concentrate on business issues instead of fast-evolving computer technology.

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    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size organization's production servers in a solution that gives the maximum degree of dependability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting and management options are built on proven virtualization architectures that allow small and midsize companies with mixed- platform environments to economize significantly on the expense of capital equipment, system support, and network administration while achieving world-class fault tolerance and an unprecedented level of vendor independence.

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    Progent's certified wireless experts can assist you to assess the advantages of using Cisco Wi-Fi controllers to manage wireless deployments of any size. Progent can help you to support and debug your existing wireless environment or help you design and implement a smooth transition from earlier generation Wi-Fi controllers to current solutions.

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    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the maximum degree of availability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting services are built on proven virtualization techniques that enable small and midsize businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and network management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor flexibility.

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    Progent offers small organizations two low-cost security evaluation packages that include, at a set fee, remotely managed inventory scans of your security profile which are evaluated by expert information security engineers who interpret the results of the remote scan, deliver objective evaluations of your existing network security, and offer suggestions for improvements. Progent offers two non-overlapping network security inventory packages for external and internal security scanning that are priced to meet the budgetary realities of small businesses while offering enterprise-class assessments of your network's vulnerability to attack.

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    Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, deploy, manage and repair VMware vSphere-powered virtualization ecosystem for local datacenters, cloud environments, or hybrid systems. Progent can provide advanced expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high availability, fault tolerance, and disaster recovery.

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    Progent offers the part-time or temporary assistance of a seasoned Chief Information Officer to offer strategic direction to assist you pick and maintain IT solutions to meet your present situation and that can be a firm basis for your future growth. Progent's part-time CIO consulting services provide economic advantages to companies who want to maximize the benefits from their network investment but who are without the budget or unwilling to take on another executive-level manager to their full-time staff. Because Progent is vendor-agnostic, with a large staff of consultants certified to support all leading operating systems and networking technologies plus a wide selection and business applications, Progent is in a unique situation to provide objective recommendations along with expert technical help for developing IT solutions that match the particular requirements of your organization.

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    important characteristics of Dynamics GP/Great Plains accounting include a modular structure that allows you to buy only the functionality you require, a standardized architecture based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, enhanced reporting services that permit you to track all operations, revenues and spending and sales patterns, integration with Microsoft Office to enable access to corporate information, the ability to process information from virtually any database or desktop software into Microsoft GP/Great Plains, plus an open design that makes it possible to develop specialized programs. Progent can help you set up and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide expert GP support professionals to show you how to turn the powerful features of Microsoft Dynamics GP/Great Plains accounting into a productive business management solution.

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    Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and customize SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to remediate serious problems detected by System Center 2012 Operations Manager.

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