If your company computer network is in New Mexico you can depend on fast phone-based technical support from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to resolve emergency issues involving your computer network. Progent maintains among the most extensive groups of UNIX and Cisco CCIE support professionals accessible by phone of any independent service organization in the country. The cost is reasonable, billing is per minute, engagement is fast, and support is world class.
In case your New Mexico office is some distance from larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, the availability of UNIX or CCIE-certified engineers may be problematic during an urgent situation. This can result in a loss of income for your business, upset clients, unproductive workers, and distracted management. By utilizing Progent's online services, you have access to a Certified consultant ready to provide assistance whenever you have to have it to get your information system running.
Since Progent bills for telephone-based support per minute, your company owes exclusively for support received. Progent imposes no initialization fee. Many online service firms have significant minimum payments or bill for every quarter hour or more. Progent's by-the-minute granularity and simple billing model avoid unexpectedly large tabs for speedy solutions.
If your New Mexico business requires online assistance for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's online help, phone 866-776-4368, or visit Contact Progent.
Why is Progent's Online Support Program Special?
Progent's seasoned staff of remote support engineers offers a broad range of world-class computer knowledge. This enables Progent's remote technical support specialists to deal successfully with the most challenging network trouble faster than is possible with typical independent service firms or with the internal support resources commonly available to small or mid-size companies. Progent has developed the technology and experience to fix technical issues economically in many different computer configurations that feature mixtures of UNIX, Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Refer to Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE support experts have been awarded advanced credentials including Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online service engineers also have a variety of key Cisco certifications such as Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies that operate networks based on a combination of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft Windows technology, Progent's remote service group makes available the assistance of support specialists with important Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). To provide company-wide security consulting, Progent provides phone-based support from professionals who hold recognized security certifications such as CISM consultants, CISSP specialists, and Information System Security Architecture Professional engineers. The scope of Progent's expertise coupled with Progent's team-oriented approach to fixing network problems streamlines service escalation, when called for, to experts with sufficient competence to resolve unusually tough problems. This accelerates remediation of urgent problems, avoids network disruption, and minimizes technical support invoices.
For companies throughout New Mexico, Progent offers immediate remote contact with a UNIX/Linux, Solaris, Apple macOS or OS X engineer for critical help to troubleshoot network problems that are affecting business productivity but are outside the experience of your local IT support resources. Progent's UNIX, Linux, Solaris, macOS and OS X, and Cisco CCIE-Premier service team can connect to your system using advanced remote troubleshooting utilities in order to deliver quick and economical evaluation and remediation of critical computer issues.
Troubleshooting Services Progent's Remote Consulting Specialists Can Provide Your New Mexico Business
Progent's network consultants can deliver expert support for a comprehensive set of UNIX/Linux, Apple OS X, Cisco, and Microsoft products and technologies including:
Remote Expertise for UNIX/Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online network support team can assist New Mexico companies with an extensive assortment of IT products and technologies such as network infrastructure, messaging support, security expertise for computer systems and business processes, Microsoft Windows integration with UNIX, Linux, Sun Solaris, or macOS and OS X systems, VMware technologies for server consolidation and centralized administration, and moving from older systems to current solutions powered by newer versions of UNIX, Linux, Solaris, Apple macOS and OS X, or Windows.
Progent's support professionals offer online troubleshooting for computers powered by popular variants of UNIX such as:
Apple macOS and OS X,
IBM AIX Open UNIX,
SCO UNIX and
Silicon Graphics IRIX or familiar Linux packages including
Debian GNU/Linux and
Cisco Network Architecture and Security Products
Progent is unmatched in the network support arena for offering fast and affordable communication with Cisco CCIEs. CCIEs are sought-after networking engineers who qualify for this prestigious certification by completing intense examinations supervised by Cisco. Usually CCIEs are employed by large corporations or nationwide Internet service providers, and as a result their expertise is not easily available to smaller companies.
CCIE and CCNP Premier experts from Progent can assist you to plan, implement, and service a converged business network that can streamline operations, reduce costs, and speed time to profitability. By providing Cisco routers experience with Catalyst switches support and Cisco wireless products configuration help, Progent can greatly increase the strategic value of your integrated network in New Mexico. To learn more information about Progent's expertise in Cisco infrastructure, visit Cisco Network Professional Expertise.
Microsoft Partner for Phone-based Technical Support for MS Windows
Progent's Microsoft-premier remote service professionals can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform practice areas such as
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 support,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2013 development,
Skype for Business configuration support and Lync 2010 migration, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring,
Microsoft System Center 2012 Operations Manager (SCOM 2012) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Certified Security Experts
Progent provides you contact with expert CISA, CISM, and ISSAP security engineers who can deliver a variety of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, or macOS and OS X environment against attacks or assist your business to revive fast from an assault. Security services provided Progent include: extensive security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and utilities from Metasploit and Netcat; fast recovery from malicious attacks; integrating firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 automated monitoring. To find out additional information about Progent's security support for small and medium-size businesses, go to Progent's Engineering Services for Network Security.
Applications Services: Training, Development, Troubleshooting
Progent's Mac technology experts can support the creative aspect of Macintosh computing by offering consulting services and education in imaging, sound, and video. Progent's support professionals can provide help in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Team can supply in-depth consulting support and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To find out more on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Help Desk Outsourcing Alternatives
Progent provides a variety of programs for Help Desk assistance : UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Helpdesk Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are intended mainly for companies who need the immediate availability of a professional Help Desk Call Center but who have relatively small budgets and internal support resources. Progentís Virtual Help Desk is a seamless extension of your current Call Center staff. Progent can act as a main Call Center for your organization, represent an escalation resource for tough network problems, or be available in overflow instances when your ordinary resources are too busy. Progent's Call Center Consulting Services can assist you in building an efficient new Call Center or improving your existing one, selecting or customizing Help Desk Call Center application software to meet the special requirements of your business, or providing supplemental personnel to operate remotely in conjunction with your in-house Help Desk Call Center group to handle demanding scenarios like system upgrades.
Progent is a Microsoft Partner and has a large roster of Cisco-authorized network infrastructure specialists. Progent's Help Desk team of experienced UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft professionals can give your customers fast access to a large support team with extensive experience delivering phone help and remote access repair service for small and medium-size business information systems. Progent's focus is on giving the Help Desk a positive image as a significant contributor to business productivity, and Progent's charter is to fix rather than simply document problems. To read more on Progent's Help Desk support and outsourcing services, refer to Progent's Help Desk Call Center Services.
Progent's Online Support Technologies
Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Specialist Immediately
Progent's advanced service reporting software stores thorough records for all support provided to Progent's clients. Every authorized Progent staff consultant has the benefit of the history of support delivered to each customer by any staff member. This database of issues and solutions is structured as an easily retrievable proprietary database that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's certifications with major vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases and to manufacturers' internal support personnel that allow Progent's remote service experts to find the optimal resolutions quickly.
To see how to contact a UNIX, Linux, Sun Solaris, Apple macOS or OS X consultant or a Cisco certified CCIE for urgent remote consulting assistance in New Mexico, call 1-800-993-9400 or go to Expert Online Computer Help.