For small office computer networks located throughout the state of New Mexico, Progent's Microsoft and Cisco certified technical experts can provide online help and remote troubleshooting to resolve your network systems troubles fast and affordably. Progent has developed enterprise-grade expertise, advanced software tools, and support databases to troubleshoot and repair computer network problems without the expense and delays associated with onsite technical service calls.
If your New Mexico organization is situated outside of the larger metropolitan areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network support options may be limited in technical capability, or unavailable during a crisis. This results in a network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís staff of seasoned network engineers average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a diverse range of customers. This means you get not only the technical know how needed for the task, but a consultant with field proven methods for applying that expertise to deliver affordable network solutions.
Data Protection Expertise for an At-Home Workforce
Progent can assist small and mid-size organization to plan, configure, validate and manage data protection technology required for remote workers. For details about Progent's backup/restore solutions for at-home workers, go to data protection services for a remote workforce.
Immediate Assistance for Urgent Issues
With Progentís urgent online network support services, your company can get immediate help for problems that are causing lost productivity. Online help does away with the long wait and increased expense associated with in-person technical help. For day-to-day administration work, Progentís remote support consultants can perform the majority of jobs within minutes of a request, rather than forcing your company to wait for hours for on-premises help to arrive.
SonicWall-certified Firewall Consulting Services
Progent's certified SonicWall firewall consultants can show you how to integrate, manage, and tune SonicWall firewall appliances including the current SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete security solution and build security into your business operations. To learn more, visit SonicWall firewall consulting services.
NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with replication to provide rapid, zero RPO disaster recovery between datacenters located as far as 185 miles (300km) apart. Progent can provide access to a certified NetApp MetroCluster consultant who can assist you to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that meets your technical requirements and budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by delivering guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster DR system to verify compliance with industry standards and government requirements.
MS Project Server Integration
Progent's certified Microsoft Project Server experts can provide advanced remote and on-premises support for Microsoft Project Server as well as for all Microsoft platforms that work in conjunction with Microsoft Project Server. Services offered by Progent include Project Professional set up, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration, SQL Server 2014 support, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 troubleshooting,Office Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to assist your company to enhance your infrastructure to support local, branch office, home-based, and mobile users so they can utilize Microsoft Project Server to work together securely and productively. Progent's certified security consultants can help your IT team to plan and police security policies that safeguard important project information without interfering with the productive exchange of authorized data.
Online Seminars for Desktop Applications
Progent offers online instruction for a range of client software. Progent's Online training covers areas such as Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA development, PowerPoint co-editing, Office Outlook calendar sharing, Microsoft Office Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 management. Webinar-based training provides all the benefits of traditional classroom sessions, such as instant communication between clients and trainers, but avoids the expenses of travel and the hassle of trying to synchronize the schedules of many trainees.
Cisco Small Business WiFi Access Points Consulting
Cisco's Small Business family of APs are Linux-powered units intended as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE wireless infrastructure consultants can provide remote or on-premises integration and troubleshooting services to help you to plan, configure, upgrade, tune, administer and troubleshoot Cisco Small Business wireless access point deployments of any size or topology. For details about Progent's consulting services for current and legacy Cisco Small Business 100, 300 and 500 family of WiFi access points, see Cisco Small Business 100, 300 and 500 WiFi access points consulting services.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network. Read about Progent's entire ProSight line of affordable network monitoring and management services for small and mid-size organizations.
Cloud Expertise for Teleworkers
Progent can help small and medium-size organizations to provision their home-based workers with secure and reliable access to cloud applications and services. To find out about how Progent's experts can assist you to configure resilient Cloud access for their teleworkers, go to cloud integration expertise for telecommuters.
Collaborative Approach to Support and Technical Issue Escalation
Information technologies have become ever more sophisticated. At the same time, most small business computer networks incorporate solution from dozens of different vendors. All this makes computer integration and maintenance increasingly difficult. It is unfeasible for even the most talented individual to have in-depth knowledge in all areas of information technology, or broad hands-on experience in the thousands of hardware and software brands, versions, and updates that small businesses incorporate in their IT networks. Progent follows a team methodology to network consulting and relies on application experts to bring in-depth knowledge when necessary to fix complex technical issues efficiently, at the least expense to you.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE integration experts can help you to plan, integrate, manage, troubleshoot and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent offers cost-effective remote or on-premises expertise to help companies to move smoothly to a modern unified communications ecosystem that offers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to configure connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business and Lync Server for connectivity to a SIP-based IP PSTN trunk.
Data Backup Expertise
Progent's backup experts can provide support for a broad range of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and workstations plus laptops and handhelds. Progent can help you with all major backup products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized organizations as a low cost end-to-end service for reliable backup/disaster recovery.
Cisco Wireless VoIP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless VoIP phones usually demands that IT teams set up and optimize numerous components of your wireless infrastructure including access points, routers, Cisco wireless LAN controllers, and network management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer remote and onsite assistance to help your organization build and manage a Cisco wireless VoIP phone deployment by delivering services that range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.
Progent's Cloud Integration Support for Microsoft Windows Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, versatile platform that enables small organizations to transition from the older physical in-house datacenter to the modern hybrid networking model that combines local and cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide cost-effective remote consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can help you to determine the possible productivity and cost benefits of moving to Essentials and adopting a hybrid on-premises/cloud model for your computing environment. Progent offers comprehensive project management support so you can design and carry out a smooth migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises installations of Exchange and Azure integration support.) Progent also offers as-needed consulting, troubleshooting, and training.
Comprehensive Documentation of Services Delivered
Progent produces full and meaningful reports of all support activity to make sure clients do not feel like a hostage to their IT service organization. Progent sends email accounts of services shortly after finishing each support task, and also encloses a hard copy along with monthly invoices. Complete network support reporting makes it less disruptive for customers to move to a new service provider or assume more support duties in house. Good service reporting also give management the information needed to evaluate maintenance services and produce better informed IT budgets.
Contact a Progent Network Support Expert
To find out how you can contact a Progent computer consultant for online or onsite help in #(state), call 1-800-993-9400 or visit Online Computer Help.