For small company computer networks located anywhere in the state of New Mexico, Progent's Microsoft authorized technicians can deliver online assistance and troubleshooting to fix your computer system problems quickly and cost effectively. Progent has developed enterprise-class expertise, software tools, and support knowledge bases to diagnose and fix IT problems while avoiding the high cost and time delays associated with in-person technical service dispatches.

If your New Mexico small business is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby network systems support choices may be limited in technical capability, or not available during a crisis. This can result in a network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a varied range of clients. This means you obtain not just the technical competency needed for the task, but a consultant with proven methods for applying that expertise to assist with cost effective network solutions.

Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progent’s BI reporting experts offer remote and on premises expertise to assist your organization with any facet of BI reporting ranging from debugging or modernizing reports to planning and implementing a comprehensive business intelligence environment. Progent's management reporting experts can assist your company to support your current reporting environment, help you to upgrade reports from a legacy reporting product to a modern one, and provide custom online training tailored to your individual requirements. Progent’s management reporting consultants offer expertise in the leading BI reporting tools including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

Oracle Database Administration Services and Application Development
Progent can provide affordable access to an Oracle certified expert for Oracle DBA services or an Oracle application developer. Progent can assist your business to develop efficient mechanisms for critical Oracle database administration tasks such as performance tuning, backup and restore processes, and information protection, or mentor your in-house staff to follow industry leading practices for streamlining major administration procedures. Progent can also offer the support of a PL/SQL developer to help you to design, tune, enhance, or migrate Oracle-based programs that can vary from forms to data-driven web commerce sites. Progent offers experience with Oracle SQL Developer, SQL *Plus, and JDeveloper and can also assist you to optimize current SQL code using Oracle's SQL Tuning Advisor and SQL Access Advisor.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection consultants can help you to configure Progent's ProSight Email Guard Security Gateway to use your content security policies for monitoring the content of outbound email messages and attachments and preventing users from sending sensitive or inappropriate data or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid reputation loss and stay compliant with industry security standards and regulatory mandates such as HIPAA and Sarbanes-Oxley. Find out more about Progent's complete ProSight family of low-cost outsourced network management services for small and mid-size organizations.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. UniFi appliances installed on multiple venues with thousands of access points can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, debugging, monitoring, and reporting. Progent offers the expertise of seasoned wireless professionals who can help your organization to assess the value of Ubiquiti’s UniFi technology for your environment and help you to plan, deploy, administer, and troubleshoot your UniFi solution. To learn more, visit Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

World-class Cisco Help from Experienced CCIE-certified Engineers
Progent offers easy, quick, and economical access to Registered Cisco CCIE consultants. CCIEs are elite network experts who are awarded this prestigious classification only after thorough testing by Cisco. CCIEs are able to resolve the most complex issues associated with network planning, implementation, troubleshooting, and service. Progent’s CCIE consultants cooperate intimately with Cisco engineers in analyzing issues with Cisco's IOS platform and devising fixes or acquiring software updates to resolve problems. Progent can provide quick contact with a CCIE by phone so you are able to receive instant assistance for tough network problems that are affecting worker productivity but are outside the scope of your local network service providers.

Online Technical Support for Windows and Cisco-based Network Environments
Progent’s Technical Response Center provides world-class online support for Microsoft and Cisco-based networks Nationwide. Progent's certified engineers have the experience to help you to troubleshoot and solve tough network problems rapidly and affordably. The breadth of information technology expertise offered by Progent's team of engineers makes it possible to escalate even the toughest issues to the right subject matter experts as required. Whether you require occasional phone support and remote troubleshooting or continuing access to a Helpdesk Call Center, Progent's engineers can provide your organization with enterprise-level support without the cost and management hassle of running a big in-house IT group.

Easy Sign-on and Billing Structure
Progent's simple by-the-minute billing policy has no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra charges that increase service. For remote support during regular working hours, you only pay for the time spent resolving your problem. If it only requires ten minutes to fix your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you pay only for the time when Progent's expert is actually onsite solving your problems. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may be billed for our engineer’s travel time, but not an increased emergency rate. Because Progent has a large pool of consultants located within the entire service territory, an available engineer is usually close by to assist. Progent can in addition offer on-premises technical support to most zip codes in the U.S. within 24 hours of receiving a support call. Progent's remote technical support team has delivered help to small businesses in every state (See Progent's customer testimonials.)

Planning and Deployment Consulting for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can provide Aironet Wi-Fi AP configuration support and Cisco Wi-Fi controller integration so you can benefit from the 802.11ac Wave 2 WiFi standard to triple the speed for your wireless network while extending the area covered.

64-bit Computing Upgrade Support Services
Progent’s 64-bit upgrade support experts can assist you to enhance your application servers and desktop PCs affordably from 32 to 64 bits. Progent can assist your company to calculate the costs and benefits of migrating to 64-bit processing, plan an economical upgrade process that minimizes operational interruptions, and deliver timely online help to assist your company to install 64-bit software and application programs on your current computers. Progent's Microsoft-certified engineers can assist your company to install the 64-bit versions of Microsoft platforms like Microsoft Windows Server, Exchange Server, Microsoft Windows 10, and Microsoft Office Excel.

Response Time of Progent's Technical Response Center for Remote Computer Support
Progent's Technical Response Center is committed to providing the best quality of online IT support services offered anywhere for emergency as well as standard issues. For urgent problems that impact many workers, crucial individuals, or a mission-critical program, the Technical Response Center will respond in less than an hour. For non-critical issues, the TRC will in two hours or less. Regardless of criticality, your ticket will be created quickly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will contact you regarding each corrected issue to make sure you are satisfied with the results and willing to close out the ticket. Find out more details about Progent's TRC Customer Commitment.

Microsoft Exchange 2010 Server Upgrade Consulting
Progent's Microsoft-certified Exchange 2010 Server consultants can help you to maintain and troubleshoot your current Exchange 2010 environment or give you access to the assistance of seasoned Microsoft Exchange 2016 professionals and Exchange Online consultants to help you determine the benefits of migrating to a current edition of Microsoft Exchange that delivers fast ROI by improving your workers' efficiency, lowering the expense of hardware and service, streamlining administration, and consolidating your vital communications technologies.

Progent's Consulting Services for SQL Server 2014
Microsoft SQL Server 2014 incorporates major improvements in key areas such as speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates seamlessly with all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises consulting services including planning, deployment, management, remediation, and software development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 investment. If you are already running Microsoft SQL Server 2014, Progent can help you to carry out an efficient upgrade to Microsoft SQL Server 2016.

Deployment Consulting for Microsoft Lync 2013
Lync 2013, now called Skype for Business, allows organizations of any size to create a centrally managed and protected communications environment that permits a BYOD computing style with IM, presence, audio/video and web meetings with app sharing and whiteboard, as well as IP-based and PSTN telephony across a wide range of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 experts can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or hybrid topology suitable for your present and long-term goals, deploy Lync 2013 so as to speed up your return on investment, and provide custom webinar and onsite training to your IT staff and users. Progent has expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients, Excel and PowerPoint. Progent's Microsoft Skype for Business Server consultants can also assist you to plan and implement out an efficient upgrade to Skype for Business.

Contact a Progent Computer Support Expert
To see how to get in touch with a Progent computer support expert for online or on-premises help in , phone 1-800-993-9400 or visit Remote Computer Help.