For small company computer networks located anywhere in the state of New Mexico, Progent's Microsoft authorized technicians can deliver online assistance and troubleshooting to fix your computer system problems quickly and cost effectively. Progent has developed enterprise-class expertise, software tools, and support knowledge bases to diagnose and fix IT problems while avoiding the high cost and time delays associated with in-person technical service dispatches.

If your New Mexico small business is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby network systems support choices may be limited in technical capability, or not available during a crisis. This can result in a network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a varied range of clients. This means you obtain not just the technical competency needed for the task, but a consultant with proven methods for applying that expertise to assist with cost effective network solutions.

BI Reporting Consulting
Progent’s business information reporting consultants offer remote and onsite consulting to assist you with any phase of BI reporting ranging from debugging or enhancing applications to planning and deploying a comprehensive BI solution. Progent's management reporting consultants can assist your company to maintain your current reporting system, help you to upgrade databases and applications from a discontinued reporting product to a current one, and provide custom online training to meet your specific needs. Progent’s business reporting and analytics professionals can provide experience in all popular BI reporting platforms such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Designer.

Citrix Desktop Virtualization Consulting
Progent's Citrix-certified virtual desktop experts can help your business to design, install, manage, and support a virtualized Windows application delivery and management system by offering Citrix XenDesktop expertise and XenApp support. Progent's Cisco CCIE network consultants can help you optimize your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support consultants can assist your organization to manage and maintain an off-site datacenter that offers high uptime, enhanced protection, and fast recovery. Progent's Citrix technology experts can also help you with additional virtualization solutions from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Cisco Unified Communications Manager and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, operates as the heart of Cisco's collaboration solution. Unified Communications Manager and Unified CM Express (CME) provide a borderless IP-PBX by integrating tightly with unified messaging applications that include Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can assist with any facet of CUCM setup and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, designing UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over a quarter century of background assisting manufacturing and service organizations to manage complex supply chains and streamline key processes in order to bring products to market quickly and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with more than 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or onsite services that can range from occasional advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, CPQ, web site integration, troubleshooting, data conversion, Office 365 integration, disaster recovery planning, and database administration. To find out more, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Wide and Deep Knowledge of Office Networking
Progent’s team of more than 100 networking experts means clients benefit from the leverage of over a thousand years of cumulative experience and shared information to repair the most vexing network issues. Progent’s certified network engineers possess the know-how to come up with fixes quickly and implement them cost effectively.

Simple Engagement and Pricing Model
Progent's simplified by-the-minute billing policy requires no complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other additional fees that drive up support costs. For remote support from Progent during normal business hours, you only get charged for the actual time spent working on your issue. If it only requires ten minutes to fix your problem, then you are only charged for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed exclusively for the time when Progent's consultant is actually on-site working on your issues. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you might have to pay for our expert’s travel time, but not an increased emergency rate. Because Progent has a large pool of engineers located within the entire service territory, an available consultant is typically close by to help. Progent can in addition provide on-premises support to the majority of zip codes in the United States within one business day of receiving a support request. Progent's online support group has delivered help to small businesses in every state (Refer to Progent's customer testimonials.)

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity. Read about Progent's complete ProSight series of low-cost network monitoring and management services for small and medium-size businesses.

64-bit Processing Migration Help
Progent’s 64-bit migration specialists can assist your organization to update your application servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can help your company to calculate the costs and benefits of moving to 64-bit processing, plan an economical upgrade process that reduces business interruptions, and deliver timely online support to aid your organization to configure 64-bit software and application software on your existing computers. Progent's Microsoft-premier engineers can assist your company to integrate the 64-bit versions of Microsoft products such as Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.

Design and Configuration Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified consultants can provide Aironet Wi-Fi AP consulting and Cisco Wi-Fi controller integration so you can benefit from the 802.11ac Wave 2 WiFi specification to get three times the performance for your Wi-Fi LAN while expanding the coverage area.

Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 utilizes core technologies initially designed for and refined on Microsoft Azure, among the world's largest public clouds. This significantly improves the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving data security, uptime, scale, manageability, dependability and recoverability. Progent’s Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to assess the benefits of Hyper-V 2016 for your business, set up test systems to confirm the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network architecture for a cloud-based or hybrid deployment, develop and execute a smooth migration plan, train your IT management and technical support personnel, and provide as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 investment gives you the highest possible business value.

Failover Clustering Help for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover clustering feature set incorporated into the most recent versions of MS Windows Server has been radically re-engineered to simplify the deployment, setup, and maintenance of server clusters and to provide improved levels of network dependability, security, performance, and flexibility. New or enhanced features include automated cluster Validation, easier setup and deployment, improved cluster administration, redesigned cluster architecture for maximum uptime, hardened protection and quorum structure, elimination of failure points, more storage and memory capacity, improvements for multi-site clusters, and live migration support for Hyper-V virtual machines. Progent's Microsoft-certified cluster technology experts can assist your company assess the advantages of failover clusters, design and implement a deployment, educate your network support staff to administer your failover clusters, provide continuing consulting and technical help services, and create and validate a business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure cloud.

Web Site Development
If you need to spruce up your company web, create internal web sites for applications like HR or employee education, build a standout Web presence for a new venture, or create world-class, data-driven web applications, Progent can provide skilled and experienced web designers and developers. Progent's experts can also help your company to support your web environment by designing and maintaining a secure, dependable server and connectivity infrastructure featuring remote and wireless access. Services offered by Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training for leading web development tools. For database-driven web applications, Progent can provide the expertise of SQL Server programmers, Oracle developers and database administrators, and MySQL experts.

Microsoft Azure Integration Consulting Services
Progent's Microsoft Azure integration experts can assist you with every aspect of Azure cloud migration including requirements analysis, readiness evaluation, system architecture, pilot testing, deployment, centralized management, performance tuning, license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can assist you to set up and debug firewall appliances and VPN tunnels so that your clients can securely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you set up critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist your organization to create a hybrid ecosystem that seamlessly combines physical datacenters with Azure-based services.

ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

Get in Touch with a Progent Network Consultant
To learn how to get in touch with a Progent network consultant for online or onsite assistance in , phone 1-800-993-9400 or go to Remote Computer Support.