For business computer networks located in the state of New Mexico, Progent's Microsoft and Cisco qualified technical team members can provide phone assistance and troubleshooting to repair your network systems problems fast and affordably. Progent has acquired enterprise-level expertise, software utilities, and support databases to diagnose and repair computer network problems without the high cost and time delays associated with in-person service visits.

If your New Mexico small business is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network support choices may be limited in skills, or unavailable during an emergency. This can result in a network environment that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s team of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical tasks for a varied range of customers. This means you get not just the technical skills needed for the job, but an expert with field proven methods for applying those skills to provide excellent network solutions.

Oracle Database Administration Services and Application Development
Progent offers affordable access to an Oracle certified consultant for Oracle DBA support or an Oracle application programmer. Progent can help your business to create efficient mechanisms for critical Oracle database administration tasks including database tuning, backup and restore strategies, and information security, or train your in-house staff to use industry leading practices for streamlining various management procedures. Progent can in addition provide the services of a PL/SQL developer to help your company to build, tune, troubleshoot, or port Oracle applications that can range from business reports to data-driven web commerce sites. Progent has skill using Oracle SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune current SQL code using Oracle's SQL Tuning Advisor.

Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Certified Partner, every Progent support expert has access to the technology and training resources required to deliver the best computer help possible. Progent's IT outsourcing, Help Desk, Office 365 integration expertise, and application programming services allow small and midsize business clients to benefit from the wide range of skills found in the IT departments of large enterprises without the high cost and hassle of maintaining a large in-house IT staff.

MS Project Server Consulting
Progent's Microsoft Project Server and Project Online experts can provide advanced remote and on-premises support services for Project Server and for all Microsoft platforms that integrate closely with Microsoft Project Server. Consulting services offered by Progent include Microsoft Project Professional and Project Web App integration, SharePoint 2013 design and deployment, SQL Server 2016 integration and development, SQL Server 2014 support, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 management,Excel and Office 365 Excel application support, and Office PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE network consultants to assist your company to enhance your infrastructure to support local, branch office, at-home, and mobile workers so they can utilize Microsoft Project Server to collaborate safely and productively. Progent's security experts can help your IT team to define and enforce security policies that protect sensitive business information without interfering with the efficient exchange of legitimate information.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network. Read about Progent's entire ProSight family of value-priced managed services for small businesses.

Integration Help for Office 365 Apps and Services
Office 365 is Microsoft's extensive family of client productivity apps and cloud-hosted services available on a subscription basis. Office 365 programs and cloud-based services are available in a variety of subscription plans intended for markets from students and households to enterprises. Progent can provide fast and affordable online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can assist you to evaluate the wealth of subscription plans available with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent's Office 365 integration consultants offer expertise with multi-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also help you to create and manage hybrid networks that seamlessly combine on-premises and cloud-based products and services.

Progent's Consulting and Training Support for Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word consultants can provide a wide selection of affordable online consulting services to assist your organization to manage your current Microsoft Office Word environment or assist you to upgrade to a current release of Office Word. Support offered by Progent's Word experts include VBA programming, identifying and fixing compatibility problems between different versions of Word, interfacing Word with other Office applications like Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance support, and smart phone and tablet integration, and online Office Word training classes tailored for your special requirements.

Complete Documentation of Services Provided
Progent produces complete and detailed documentation of all support work to make sure clients do not feel “captive” to their support organization. Progent sends e-mail accounts of support activity immediately after finishing each support interaction, and also provides a hard copy along with monthly invoices. Comprehensive IT support reporting makes it easier for clients to transfer to a different service organization or assume more support responsibilities internally. Good service documentation also give management the visibility required to determine the value of maintenance services and produce more realistic network budgets.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE integration consultants can assist you to design, deploy, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected SIP trunks. Progent offers affordable online or onsite expertise to help companies to migrate efficiently to an advanced unified communications ecosystem that offers fast ROI. Progent's certified Microsoft collaboration experts can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server or Lync Server for access to a SIP-based IP PSTN trunk.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, an integrated extension of Unified Communications Manager (CUCM), is a unified voicemail platform that promotes collaboration by offering flexible set of options for accessing voice messages within an environment that is simple to deploy and manage. Unity Connection lets you access and manage your voice messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to mid-size businesses and corporate branch offices with up to 500 workers. Progent's Cisco-certified CCIE consultants can provide Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your voice messaging solution gives you maximum business advantage.

Get in Touch with a Progent Network Support Expert
To find out how you can access a Progent computer support expert for remote or onsite support in , phone 1-800-993-9400 or go to Online Network Support.