For small office computer networks located within the state ofNew Mexico, Progent's Microsoft and Cisco certified technical team members can provide remote phone support and troubleshooting to fix your computer network problems fast and affordably. Progent has developed enterprise-class expertise, advanced software tools, and support knowledge bases to diagnose and repair network problems without the cost and time delays normally associated with onsite technical service calls.

If yourNew Mexicosmall business is located outside of the larger metropolitan areas such asAlbuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network systems support choices may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís group of seasoned network consultants average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with proven methods for applying that expertise to assist with cost effective network solutions.

ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out about Progent's ProSight suite of managed services for small and mid-size businesses.

Fortinet Firewall Integration Experts
Fortinet next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet firewall experts can help you to configure your Fortinet security appliances to safeguard all your digital resources at the enterprise perimeter, within the data center core, at branch locations, and at the cloud edge. To find out more, see Fortinet FortiGate NGFW firewall consultants.

Planning and Configuration Consulting for Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki wireless AP consultants offer remote and on-premises support services to assist businesses of any size to design, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can assist your business to configure and support Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology including switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical access, responsiveness, security, manageability and uptime for wired and wireless clients irrespective of their mobility or computing device. (See Cisco Meraki switches consulting and troubleshooting services.)

CRISC-certified Risk Management Consultants
The CRISC certification program was established by ISACA to validate a consultant's ability to design, deploy, and support IS controls to mitigate network risk. Progent offers the expertise of a CRISC-certified risk management consultant to assist your company to create and execute a risk management plan based on leading practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and IT budget.

Consulting Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's SCVMM 2012 consultants can assist organizations of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help your company to migrate from a legacy edition of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and repair your existing SCVMM ecosystem to make sure you realize the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration consulting to help you to plan and execute a smooth migration from Virtual Machine Manager 2012 to SCVMM 2016 so you can take advantage of stronger assurance capabilities, high availability VMM storage options, and other improvements.

Full Range of Security Services
Progent's CISM, GIAC, and CISA certified security engineers can help your company to perform complete security audits, recover rapidly from intrusions, set up firewalls, set up secure techniques for off-site and mobile connectivity, deploy spam filtering and email encryption, and create a company-wide security plan based on round-the-clock automated network monitoring. Progent's ProSight suite of remote security monitoring and management services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for centralized endpoint security.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to design and implement a wireless LAN customized for your environment, offering your business a wireless solution that has the coverage, performance, load-handling capability, QoS, data protection, and hand-off capability your company needs. Progent's predictive wireless planning services can be carried out offsite and utilize cutting-edge RF modeling and analysis tools to design a cost-effective Wi-Fi network. Progentís onsite survey features onsite walkthroughs, RF and security assessment of your existing wireless network, evaluation of your site's floor plans, testing for radio frequency interference, signal propagation modeling, identification of optimum locations for customer-specified Wireless APs. Location and integration support for Wi-Fi APs include Aironet Wi-Fi AP configuration support, Cisco Small Business 100/300/500 Wi-Fi APs support services, Cisco Catalyst 9100 family Wi-Fi 6 802.11ax APs solution planning, Meraki wireless AP integration and consulting support, and Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can deliver a range of network consulting services to assist organizations of any size to support, administer, and troubleshoot IT systems that incorporate desktops, laptops, tablets, or smartphones based on Windows 8.1. Progent's consultants also offer Windows 10 migration assistance.

CISA-certified Cybersecurity Audit Consultants
The CISA credential is a globally recognized qualification that indicates mastery in network security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential requires that candidates undergo a comprehensive test administered by the ISACA international professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit consultant trained to help companies in the fields of information systems audit services, information technology enforcement, systems and architecture ROI, information technology support, safeguarding of data resources, and disaster recovery planning.

Migration Support for Lync 2013
Microsoft Lync Server 2013, renamed Skype for Business Server, is an on-prem software platform that allows organizations of all sizes to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing model with chat, real-time presence, web meetings with app sharing, and both IP and PSTN telephony across a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants can help you to maintain your current Lync environment or design and implement an efficient upgrade to a modern system by offering Microsoft Skype for Business Server expertise. Progent can also help you create a hybrid solution that integrates on-premises Skype for Business Server with Skype for Business Online or with Teams cloud platforms.

Cost-effective Network Support Solutions
Many small companies rely on flawed metrics when shopping for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with inadequate technical background can take many times longer to perform the identical job than an experienced Information Technology professional. As an example, billing a third less per hour, but taking three times longer for the same task is hardly a deal. Still worse, a poorly designed or implemented network infrastructure that is undependable and hard to administer or expand can cost a business many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied companies throughout the United States indicate the efficiency of Progent's service model and the expertise of Progent's team of IT professionals.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

WatchGuard Firewall Planning and Integration Consulting
Progent's WatchGuard experts can help you deploy WatchGuard Firepower Firewall/VPN security appliances that align with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade to modern WatchGuard Firebox firewall solutions. To learn more about Progent's consulting and support services for WatchGuard firewalls, see WatchGuard firewall integration expertise.

Web Development Consulting
If you need to revamp your company Web site, develop internal Webs for functions like human resources or employee education, build a powerful Web presence for a new business, or create world-class, data-driven web applications, Progent can provide talented and seasoned web architects and developers. Progent's consultants can also assist you to host your web solutions by building and managing a secure, robust server and connectivity infrastructure that includes remote and mobile connectivity. Services available through Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and one-on-one training for popular web development tools. For data-intensive web applications, Progent can provide the expertise of certified MS SQL Server programmers, Oracle developers and DBAs, and MySQL experts.

Exchange 2010 Upgrade Consulting
Progent's Microsoft-certified Exchange Server 2010 consultants can help you to manage and debug your existing Exchange 2010 environment or give you access to the assistance of seasoned Exchange 2016 consultants and Office 365 Exchange Online consultants to help you assess the benefits of migrating to a modern edition of Exchange Server that delivers quick return on investment by improving your workers' efficiency, lowering the cost of hardware and service, streamlining management, and consolidating your key communications technologies.

Progent's Integration Support for Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that enables small organizations to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid networking paradigm that combines local and cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to assess the potential productivity and cost advantages of migrating to Essentials and implementing a hybrid local/cloud design for your computing ecosystem. Progent offers comprehensive project management so you can plan and execute an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Azure Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Azure integration consulting services.) Progent can also provide as-needed consulting, technical support, and customized training.

Talk to a Progent Network Support Expert
To learn how to get in touch with a Progent computer support expert for online or onsite help, call 1-800-993-9400 or go to Remote Network Support.



An index of content::

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    Progent can provide the expertise of RIM BlackBerry-certified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry technology economically and successfully, doing away with the requirement for an internal BlackBerry specialist and reducing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists offer extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security engineers. This breadth of knowledge, in conjunction with Progent's proven remote support model, offers small companies an efficient solution for integrating BlackBerry technology productively into their IT network.

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    Progent's Citrix-certified experts can assist you to evaluate the potential strategic benefits of the various editions of Essentials for Hyper-V, help you to integrate Citrix administration utilities in your Microsoft Hyper-V network, and demonstrate to you how to use Citrix Essentials to improve the responsiveness, uptime, consistency, and fault tolerance of your virtualized network while lowering the cost of equipment and operations and simplifying management processes.

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    Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important new features as well as a redesigned structure. These improvements affect vital facets of IT such as ease of administration, availability, security, operational costs, collaboration, extensibility, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Exchange 2013, design a cost-effective validation and rollout plan, and train your IT team to manage your Exchange 2013 solution. Progent also offers affordable remote consulting and management for Microsoft Exchange 2013.

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    SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid creation of a new generation of enterprise-class applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.

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    Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every consultant to every customer. The discipline of detailing and organizing support activity allows more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

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  • ProSight Email Security Technology Professional
    Consulting Services ProSight Email Guard Content Filtering

    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.


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