New Mexico Network System Technical Support
for Small and Medium-size Business Networks:
Remote Support and Troubleshooting
For small office computer networks located within the state ofNew Mexico, Progent's Microsoft and Cisco certified technical team members can provide remote phone support and troubleshooting to fix your computer network problems fast and affordably. Progent has developed enterprise-class expertise, advanced software tools, and support knowledge bases to diagnose and repair network problems without the cost and time delays normally associated with onsite technical service calls.
If yourNew Mexicosmall business is located outside of the larger metropolitan areas such asAlbuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network systems support choices may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s group of seasoned network consultants average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with proven methods for applying that expertise to assist with cost effective network solutions.
ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out about Progent's ProSight suite of managed services for small and mid-size businesses.
Fortinet Firewall Integration Experts
Fortinet next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet firewall experts can help you to configure your Fortinet security appliances to safeguard all your digital resources at the enterprise perimeter, within the data center core, at branch locations, and at the cloud edge. To find out more, see Fortinet FortiGate NGFW firewall consultants.
Planning and Configuration Consulting for Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki wireless AP consultants offer remote and on-premises support services to assist businesses of any size to design, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can assist your business to configure and support Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology including switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical access, responsiveness, security, manageability and uptime for wired and wireless clients irrespective of their mobility or computing device. (See Cisco Meraki switches consulting and troubleshooting services.)
CRISC-certified Risk Management Consultants
The CRISC certification program was established by ISACA to validate a consultant's ability to design, deploy, and support IS controls to mitigate network risk. Progent offers the expertise of a CRISC-certified risk management consultant to assist your company to create and execute a risk management plan based on leading practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and IT budget.
Consulting Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's SCVMM 2012 consultants can assist organizations of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help your company to migrate from a legacy edition of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and repair your existing SCVMM ecosystem to make sure you realize the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration consulting to help you to plan and execute a smooth migration from Virtual Machine Manager 2012 to SCVMM 2016 so you can take advantage of stronger assurance capabilities, high availability VMM storage options, and other improvements.
Full Range of Security Services
Progent's CISM, GIAC, and CISA certified security engineers can help your company to perform complete security audits, recover rapidly from intrusions, set up firewalls, set up secure techniques for off-site and mobile connectivity, deploy spam filtering and email encryption, and create a company-wide security plan based on round-the-clock automated network monitoring. Progent's ProSight suite of remote security monitoring and management services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for centralized endpoint security.
Wireless Site Survey
Progent’s Wireless Site Survey makes it easy to design and implement a wireless LAN customized for your environment, offering your business a wireless solution that has the coverage, performance, load-handling capability, QoS, data protection, and hand-off capability your company needs. Progent's predictive wireless planning services can be carried out offsite and utilize cutting-edge RF modeling and analysis tools to design a cost-effective Wi-Fi network. Progent’s onsite survey features onsite walkthroughs, RF and security assessment of your existing wireless network, evaluation of your site's floor plans, testing for radio frequency interference, signal propagation modeling, identification of optimum locations for customer-specified Wireless APs. Location and integration support for Wi-Fi APs include Aironet Wi-Fi AP configuration support, Cisco Small Business 100/300/500 Wi-Fi APs support services, Cisco Catalyst 9100 family Wi-Fi 6 802.11ax APs solution planning, Meraki wireless AP integration and consulting support, and Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.
Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can deliver a range of network consulting services to assist organizations of any size to support, administer, and troubleshoot IT systems that incorporate desktops, laptops, tablets, or smartphones based on Windows 8.1. Progent's consultants also offer Windows 10 migration assistance.
CISA-certified Cybersecurity Audit Consultants
The CISA credential is a globally recognized qualification that indicates mastery in network security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential requires that candidates undergo a comprehensive test administered by the ISACA international professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit consultant trained to help companies in the fields of information systems audit services, information technology enforcement, systems and architecture ROI, information technology support, safeguarding of data resources, and disaster recovery planning.
Migration Support for Lync 2013
Microsoft Lync Server 2013, renamed Skype for Business Server, is an on-prem software platform that allows organizations of all sizes to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing model with chat, real-time presence, web meetings with app sharing, and both IP and PSTN telephony across a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants can help you to maintain your current Lync environment or design and implement an efficient upgrade to a modern system by offering Microsoft Skype for Business Server expertise. Progent can also help you create a hybrid solution that integrates on-premises Skype for Business Server with Skype for Business Online or with Teams cloud platforms.
Cost-effective Network Support Solutions
Many small companies rely on flawed metrics when shopping for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with inadequate technical background can take many times longer to perform the identical job than an experienced Information Technology professional. As an example, billing a third less per hour, but taking three times longer for the same task is hardly a deal. Still worse, a poorly designed or implemented network infrastructure that is undependable and hard to administer or expand can cost a business many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied companies throughout the United States indicate the efficiency of Progent's service model and the expertise of Progent's team of IT professionals.
ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's
WatchGuard Firewall Planning and Integration Consulting
Progent's WatchGuard experts can help you deploy WatchGuard Firepower Firewall/VPN security appliances that align with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade to modern WatchGuard Firebox firewall solutions. To learn more about Progent's consulting and support services for WatchGuard firewalls, see WatchGuard firewall integration expertise.
Web Development Consulting
If you need to revamp your company Web site, develop internal Webs for functions like human resources or employee education, build a powerful Web presence for a new business, or create world-class, data-driven web applications, Progent can provide talented and seasoned web architects and developers. Progent's consultants can also assist you to host your web solutions by building and managing a secure, robust server and connectivity infrastructure that includes remote and mobile connectivity. Services available through Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and one-on-one training for popular web development tools. For data-intensive web applications, Progent can provide the expertise of certified MS SQL Server programmers, Oracle developers and DBAs, and MySQL experts.
Exchange 2010 Upgrade Consulting
Progent's Microsoft-certified Exchange Server 2010 consultants can help you to manage and debug your existing Exchange 2010 environment or give you access to the assistance of seasoned Exchange 2016 consultants and Office 365 Exchange Online consultants to help you assess the benefits of migrating to a modern edition of Exchange Server that delivers quick return on investment by improving your workers' efficiency, lowering the cost of hardware and service, streamlining management, and consolidating your key communications technologies.
Progent's Integration Support for Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that enables small organizations to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid networking paradigm that combines local and cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to assess the potential productivity and cost advantages of migrating to Essentials and implementing a hybrid local/cloud design for your computing ecosystem. Progent offers comprehensive project management so you can plan and execute an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Azure Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Azure integration consulting services.) Progent can also provide as-needed consulting, technical support, and customized training.
Talk to a Progent Network Support Expert
To learn how to get in touch with a Progent computer support expert for online or onsite help, call
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Microsoft Certified Partner Threat Management Gateway Technology Consulting Services
Microsoft Forefront TMG 2010 Support Services
Forefront Threat Management Gateway builds on the proven security capabilities of Internet Security and Acceleration Server and provides a centrally administered Internet gateway that delivers a one-server solution for an array of security functions including an application and network layer firewall, URL filtering, antimalware, IPS, reputation services, VPN control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security logging and reporting capabilities, permits customized reports powered by SQL Server, integrates with Active Directory to streamline authentication, and can be deployed as a virtual server to lower costs and improve recoverability. Progent's Microsoft-certified engineers can assist you to plan and carry out pilot and production implementations; interface Microsoft Forefront TMG 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; set up Microsoft Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also help your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server.
Wi-Fi Site Survey Onsite Technical Support
Online Wireless Site Survey IT Consultants
Progent's Wi-Fi site survey services make it easy to plan, deploy and troubleshoot a Wi-Fi LAN adapted to your environment, providing you a wireless solution that has the coverage, speed, capacity, QoS, security, and roaming capability your company requires. Wireless site survey services from Progent include online predictive modeling for planning a Wi-Fi LAN and onsite survey services for validating, tuning, and troubleshooting an operational wireless network.
Wi-Fi VoIP phone integration Remote Technical Support
CCDP Certified Support Outsourcing wireless VoIP phone and Aironet APs
Cisco's wireless VoIP phones are hardened wireless handsets intended for professionals who are on the move within campus, hospitality, health-care or other venues where management wants portable phones that offer more administrative control, security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile communications. Integration of Cisco's wireless VoIP phones usually requires that you set up and optimize many components of your wireless infrastructure such as wireless access points, switches, wireless LAN controllers, and network management software. Progent's certified experts can provide online and onsite support to help you build and maintain a Cisco wireless VoIP phone solution by providing integration services that range from debugging the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.
MS SQL 2008 IT Consulting
Microsoft SQL 2008 Server Technology Consulting Services
Microsoft SQL Server 2008 delivers powerful, standardized tools to computer professionals as well as to information workers, lessening the difficulty of creating, integrating, administering, and using company information and analytical programs in environments ranging from handheld devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for a network consulting firm with real-world experience and broad knowledge in designing and building data-driven, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
RIM Blackberry IT Services
RIM Blackberry Engineer
Progent can provide the expertise of RIM BlackBerry-certified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry technology economically and successfully, doing away with the requirement for an internal BlackBerry specialist and reducing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists offer extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security engineers. This breadth of knowledge, in conjunction with Progent's proven remote support model, offers small companies an efficient solution for integrating BlackBerry technology productively into their IT network.
Essentials for Hyper-V Consulting
Citrix Lab Manager Consultant Services
Progent's Citrix-certified experts can assist you to evaluate the potential strategic benefits of the various editions of Essentials for Hyper-V, help you to integrate Citrix administration utilities in your Microsoft Hyper-V network, and demonstrate to you how to use Citrix Essentials to improve the responsiveness, uptime, consistency, and fault tolerance of your virtualized network while lowering the cost of equipment and operations and simplifying management processes.
Exchange 2013 OWA Technical Consultant
Exchange 2013 Integration Network Consultant
Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important new features as well as a redesigned structure. These improvements affect vital facets of IT such as ease of administration, availability, security, operational costs, collaboration, extensibility, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Exchange 2013, design a cost-effective validation and rollout plan, and train your IT team to manage your Exchange 2013 solution. Progent also offers affordable remote consulting and management for Microsoft Exchange 2013.
24/7/365 SCCM 2016 Site Hierarchy Support Outsourcing
SCCM 2016 Security Integration Support
Configuration Manager 2016 automates application and device deployment and updating, streamlines compliance settings control, inventories network resources, guards against company data leakage, provides health reporting, allows secure self service, and delivers a single control mechanism for managing multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration specialists can help businesses of any size with any aspect of designing, implementing, operating and repairing a SCCM 2016 deployment for local, cloud, or hybrid environments.
MS SQL Consultants
Microsoft SQL Technology Professional
SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid creation of a new generation of enterprise-class applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.
Juniper Junos J-Web Network Consulting
Award Winning Juniper Junos os Protection
Progent's Juniper-authorized network consultants can help your company to plan and implement Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate smoothly from outdated devices to the latest releases. Progent's Junos OS consultants can also offer support for Juniper's premier network operating system to enable you to streamline the management and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain networks that include a mix of Juniper's OS platforms.
SonicWall Firewall Protecting
Open Now SonicWall NSA 6650 Firewall Security Firm
Progent's certified SonicWall firewall experts can help you configure, maintain, and update SonicWall firewall products including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security solution and design security into your business operations.
Support and Help Service Reporting
Service Database Technology Consulting Services
Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every consultant to every customer. The discipline of detailing and organizing support activity allows more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
Microsoft Exchange Computer Consultants
Exchange 2000 Upgrade Migration Consultants
Progent is among the most expert information technology consulting companies for creating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses derive the full benefits of Exchange 2000 under typical scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 support.
After Hours IT Consultant Android security
Android and Active Directory integration Integration
Progent's seasoned group of network consultants and application experts have years of experience providing online and on-premises support for organizations of all sizes who need to integrate Android phones into their IT networks so that mobile clients can work together from anywhere. Progent has the range of know-how to solve network issues that involve numerous manufacturers and that represent a combination of older and up-to-date information technology. Progent provides affordable remote technical support to assist you with any facet of designing, deploying, managing and maintaining your BYOD environment. Progent can deliver occasional support to help you to handle particularly stubborn technical problems, or Progent can provide outsourced or co-sourced project management support to help you complete major network initiatives on schedule and on budget. Progent can help with local, cloud-based, or hybrid network environments and offers support for all major operating systems, applications, management tools and network infrastructure. Progent also offers customized group or individual training sessions to help you manage and operate Android phones and tablets efficiently.
macOS Wi-Fi Technology Consulting Services
Mac Network Services
Progent's Apple Mac networking engineers can assist you with a wide range of network infrastructure areas such as system architecture, remote and mobile connectivity, internetwork communication, protection, and emerging technologies such as Voice over IP and fast wireless networking. For business networks based exclusively on Apple Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and size to deal with the complexity of designing, configuring, and supporting a system architecture that is reliable, safe, productive and supportive of your business goals. Progent can help you configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan storage area network systems. Progent can also give you access to skilled experts to support Cisco routers and switches.
Cisco VPN Remote Support
Top Quality Remote Access Remote Support
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company deploy and maintain Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and provide the versatility to evolve with your changing business requirements. Progent’s Cisco-Premier network consultants support Cisco’s comprehensive line of hardware and software targeted at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to integrate Cisco products to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user authentication, permissions, and accounting from a graphical Web interface.
ProSight Email Security Technology Professional
Consulting Services ProSight Email Guard Content Filtering
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.
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