Consulting Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless PDAs were at one time among the most successful solutions for maintaining mobile connectivity to messaging, scheduling, web-based applications, and other critical business information. Progent offers New Orleans, Louisiana businesses the expertise of BlackBerry-certified experts who can assist businesses to manage their BlackBerry deployments or migrate efficiently to a more popular smartphone platform.

As the sophistication of small company IT technology has increased, and as the need for world-class security, reliability, and recoverability has become the norm for organizations of all sizes, effective integration and maintenance of BlackBerry technology has grown increasingly difficult. To address areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small businesses frequently turn to external consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry-based environments affordably and effectively, doing away with the necessity for an in-house BlackBerry solutions specialist and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of experience, coupled with Progent's proven remote service delivery model, gives small companies an economical alternative for integrating BlackBerry products seamlessly into their business information network.

Progent's engineers can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure function optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to enable you to monitor and control BlackBerry devices throughout your company, recommend security policies that make sense for your business, customize wireless applications, and make sure that your network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered rapidly and safely.

Consulting and Technical Support for BlackBerry Enterprise Server
Research in Motion's advanced platform for managing large groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated software allows Microsoft Exchange, Lotus, or Groupwise clients to send and receive messages that are encrypted in transit to provide optimum security. BES Server also streamlines a broad variety of vital administrative jobs ranging from BlackBerry setup and updates to mobile security and high availability.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-certified engineers can show you how to utilize RIM BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry device firmware wirelessly
  • Manage user and group configurations with BES Server's extensive library of policies

Progent's BlackBerry-certified consultants can also help you to utilize BlackBerry BES Server to perform important procedures not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Install and support BES Server's high-availability architecture based on virtual servers
  • Deploy BlackBerry smartphones remotely
  • Establish specialized management roles
  • Monitor and report on the health of your solution

Expert BlackBerry Technical Support Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available by phone to deliver prompt assistance to businesses in the New Orleans area or throughout the state of Louisiana. Progent's seasoned remote consulting experts have helped businesses solve computer problems and reduce support costs in each state in the U.S. and built a large following of satisfied clients. (See Progent's customer testimonials.)

Progent offers online assistance for a broad array of issues related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server, and strengthening mobile security. Important RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help you to perform basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified service professionals can also help you to troubleshoot a wide range of issues concerning synchronization, device recognition, messaging consistency, web access, mobile connections, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote consulting services for small office networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support expenses low and, by handling problems quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, install the MDS and IM, install access control lists, control Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network needs assessment, system architecture, installation planning and execution, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to create a mobile wireless environment that meets your information technology budget and supports your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry BES Server, help your organization to decide which administration approach and hardware products match your needs, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices about alternatives for software editions, processors and mass storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry expert can help you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
In order to contact Progent about professional help for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.