Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile smartphones were at one time among the most popular solutions for achieving mobile connectivity to messaging, scheduling, web-based applications, and other vital business information. Progent can provide New Orleans, Louisiana companies the expertise of BlackBerry-certified professionals who can assist businesses to maintain their BlackBerry deployments or transition efficiently to a modern mobile platform.

As the sophistication of small company networks has expanded, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the standard for companies regardless of size, successful integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small businesses often resort to external consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry environments affordably and efficiently, doing away with the need for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This breadth of experience, combined with Progent's proven remote service delivery model, provides small companies an economical solution for integrating RIM BlackBerry products seamlessly into their business information system.

Progent's engineers can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, set up easy-to-use management utilities so you can monitor and support BlackBerry devices throughout your business, define security policies that are right for your company, customize wireless applications, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored quickly and safely.

Integration Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry devices, offering a single solution for handling critical tasks such as device installation, upgrades, and deactivation and providing a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server supports transparent integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server provides a wealth of security options starting with automatic data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also permits excellent versatility in selecting degrees of protection to meet the specific needs of your company's environment. Progent's BlackBerry authorized consultants can help your company to choose powerful security features and enable them wirelessly. Examples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry device
  • Wipe data from a lost or stolen BlackBerry device
  • Disable Bluetooth
  • Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting mechanisms to keep mobile users from installing or executing unsecure or unauthorized software. Progent can help you to select blocking processes like:

  • Specify precisely what programs are permitted on the device
  • Block third-party programs from allocating persistent memory on the BlackBerry device
  • Select which resources third-party software can use on the BlackBerry smartphone
  • Restrict the types of access third-party applications running on the device can establish
  • Block all third-party software from being installed or executed on the device

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization problems to designing mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements analysis, system architecture, deployment strategy and implementation, performance tuning, design of a high-availability architecture, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to design a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and physical components match your needs, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions about alternatives for software editions, processors and storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry expert can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security engineers to perform network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and IM, implement access control lists, manage Microsoft Exchange data flow, create, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about professional expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.