Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were at one time among the most popular products for maintaining location-independent access to messaging, scheduling, web applications, and other critical business information. Progent can provide New Orleans, Louisiana businesses the expertise of BlackBerry-certified experts who can assist companies to manage existing BlackBerry environments or transition smoothly to a modern smartphone platform.

As the complexity of small business networks has expanded, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the standard for organizations regardless of size, successful integration and maintenance of BlackBerry technology has grown increasingly challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small businesses often resort to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, doing away with the requirement for an in-house BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, combined with Progent's efficient online support model, gives small businesses an economical solution for integrating BlackBerry technology productively into their business information system.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined management tools to help you monitor and control BlackBerry smartphones throughout your company, recommend security policies that are right for your business, customize wireless applications, and ensure that your IT network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be restored quickly and safely.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
United States
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
United States
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
United States
(318) 693-1900 Shreveport Network Support Services


Integration Services for BlackBerry Enterprise Server
RIM's high-end solution for managing big groups of BlackBerry devices is the BlackBerry BES Server. This powerful tool allows Microsoft Exchange, IBM Lotus Domino, or Groupwise clients to transmit and receive emails that stay encrypted in wireless transit to provide maximum security. BlackBerry BES Server also simplifies a broad selection of crucial management jobs that span from smartphone setup and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-certified engineers can assist you to utilize BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control client settings with BES Server's extensive selection of policies

Progent's BlackBerry-premier engineers can also help you to use BlackBerry Enterprise Server to implement important tasks not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BES Server's high-availability infrastructure using virtualization
  • Install BlackBerry devices remotely
  • Establish custom administration roles
  • Monitor and analyze the health of your solution

Professional BlackBerry Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available online to deliver expert technical help to businesses in the New Orleans region or anywhere in Louisiana. Progent's experienced remote consulting team has helped businesses resolve network issues and reduce support expenses in each state in the U.S. and built a large following of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide online consulting support for a broad array of issues related to BlackBerry software and devices including synchronization, integration with Exchange Server, managing BlackBerry BES Server, and strengthening mobile security. Important BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help you to perform common support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can in addition help your company to resolve a broad range of problems associated with synchronization, device detection, email consistency, web access, wireless connections, IM, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote help for small company IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry technical support expenses at a minimum and, by solving problems promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as resolving enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing wireless software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and help you to select and install appropriate security configurations.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and IM, install push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Professional
If you wish to contact Progent about engineering assistance for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Security Evaluation Security Certification

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    Google Cloud hybrid solutions Consultancy

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  • Specialist QTS Data Center Sacramento
    QTS Sacramento Data Center Specialist

    The QTS Colocation Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is now utilizing the QTS Sacramento data center as a colocation facility or if your business is planning on migrating your primary or offsite backup equipment to the Herakles data center, Progent can provide a range of cost-effective consulting services including data center relocation, system installation and updates, infrastructure optimization, comprehensive project management services, virtual server expertise, offsite network monitoring, centralized network management, software development, disaster recovery solutions, security evaluation, and the support of Progent's Test Lab.

  • New Orleans Louisiana Temporary IT Staffing Help Consulting Expertise Supplemetary IT Staffing for Computer Support Teams New Orleans Louisiana

  • SCVMM 2016 and VMware Information Technology Consulting
    SCVMM 2016 and vSphere Troubleshooting

    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management products and is designed to offer a unified solution for deploying and administering virtualized fabric and services across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help organizations of any size with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to upgrade efficiently from legacy versions of VMM, develop processes for creating and deploying virtual machines and VM hosts, design high-availability compute and storage clusters, integrate your datacenter resources with public clouds, configure virtual switches and load balancers, write and debug PowerShell scripts, and help you evaluate the strategic advantages of new technologies such as Storage Replica and Host Guardian Service. Progent's certified hypervisor experts can provide advanced Windows Hyper-V consulting and VMware vSphere support.

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    Progent is among the most experienced IT support companies for designing email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small businesses receive the full advantages of Exchange 2000 for typical situations such as updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and outsourcing your Exchange 2000 support.

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    Progent's certified Windows 2003 Server consultants offer network help and expert consulting services for the entire family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Windows Server 2003 upgrade, integration, update, and maintenance services include network design, installation, project management, on-premises and off-site technical support and troubleshooting, Help Desk services, expert security services, turn-key outsourcing, and expert co-sourcing.

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    Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter.

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    If your company computer system combines UNIX, Linux or Solaris technology with Windows, Progent can assist you to integrate your servers into a unified environment that permits all your operating systems to run side by side for simple management, transparent information exchange, high dependability, superior throughput, and strong protection. Progent's UNIX and Windows integration assistance services feature network architecture configuration and service, consulting for Windows services for UNIX, online server monitoring and administration, online technical help and repair, in-person technical support, and Contact Center services.

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    Progent can help you prepare and implement an efficient move to Microsoft Dynamics GP so that you retain your information, strengthen your protection, modernize your analytics, take complete advantage of Microsoft Office support, and reduce business interruption by creating and following a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP users so you don't waste productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create custom line-of-business software and eCommerce solutions that work seamlessly with Dynamics GP.

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    Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup deployment can incorporate a purpose-built physical storage device built by Barracuda or a virtual appliance with comparable functionality but which utilizes your existing storage infrastructure. Barracuda Backup protects critical business data produced locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting services to help your business to design, configure, operate and repair a BDR system based on Barracuda Backup.

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    Progent can assist your organization to design an upgrade to Microsoft Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

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    Cisco has developed a full product line of routers including routers built to deliver the security, performance, and availability demanded by organizations from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system uptime. Progent can show you how to select and configure Cisco routers to build a solid infrastructure for your network and to make it easy to expand as you support new users, open new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.

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    Progent's Cisco-certified CCIE network infrastructure experts can assist your business to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone support, and CUCM/CallManager software support.

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    Progent offers the services of RIM BlackBerry-premier experts who can help small organizations to design, manage, and troubleshoot BlackBerry solutions economically and successfully, eliminating the requirement for an in-house BlackBerry specialist and reducing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security engineers. This breadth of knowledge, in conjunction with Progent's proven online support model, offers small businesses a cost-effective option for integrating BlackBerry devices and software seamlessly into their IT system.

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    Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in critical areas including multitenancy, flexible infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consultants can help your company to take advantage of Hyper-V to install and maintain virtual servers to reduce network costs and enhance availability.

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    Progent can provide small and medium-size businesses supplemental or comprehensive Help Desk services for offsite employees.

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    Progentís Microsoft certified professionals can provide small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy development of advanced business applications that offer your business a competitive advantage. SQL Server provides core support for XML and can query across the Internet and outside the firewall. In addition to offering consulting, support and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT network. Progent can also help you migrate from older editions of Microsoft SQL Server to SQL Server 2005.

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    Progent provides small businesses a pair of specially designed network security evaluation scanning packages that include, for a set price, remotely administered scans of your network security profile which are analyzed by professional information security engineers who interpret the data collected by the remote scan, present unbiased evaluations of your existing network security, and offer recommendations for enhancements. Progent has developed two complementary security inventory scanning packages for external and internal scanning that are priced to fit the budgetary realities of small companies while providing enterprise-quality assessments of your IT network's vulnerability to attack.

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    Progentís IT outsourcing services offer budget-friendly network consulting for small businesses. Whether it includes designing system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or creating a web-based business application, outsourcing your network technical services can reduce costs and minimize risks, allowing network support expenses to grow in a more moderate and manageable fashion than is possible by building up a large, all-purpose in-house network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and robust system foundation for your critical applications powered by Microsoft Windows including Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's Apple Mac support engineers can assist you with a wide array of system foundation areas such as network architecture, off-site and mobile access, internetwork compatibility, protection, and emerging technologies such as Voice over IP and fast wireless networking. For business networks built solely on Mac OS X or for environments that use a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and depth to handle the complexity of planning, integrating, and maintaining a network architecture that is robust, safe, productive and aligned with your business goals. Progent can help you configure Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Xsan storage area network solution. Progent can also provide skilled experts to support Cisco routers and switches.

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    Progent's Citrix-certified engineers can assist your company to understand the business benefits of XenServer as well as other Citrix products, and can assist your IT organization to design, test, implement, troubleshoot, and support a Citrix XenServer installation. Progent can in addition analyze your existing XenServer deployment and show you how to enhance resource utilization, performance, protection, availability, and recoverability.

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    SQL Server 2014 includes major enhancements in key areas such as speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises services that include system design, deployment, administration, troubleshooting, and software development expertise to help organizations of any size to realize maximum business value from their SQL Server 2014 deployment.

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    Microsoft allows you to create seamless hybrid networks that combine Office 365 Exchange Online and on-premises Exchange systems. This permits you to have specific mailboxes located at your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and on budget.


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