Enlarging your remote workforce may have a significant effect on IT infrastructure, security, and company culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your New Orleans company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent offers services that go from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help New Orleans, Louisiana organizations to with any facet of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure required for a remote work environment can be particularly challenging if you must accommodate a mix of personal equipment like desktop computers and laptops, routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering remote help for both legacy and current technologies in remote office solutions allows you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for making essential upgrades. Support services available from Progent to assist your company to implement a productive work-at-home infrastructure include:

  • VPN technology makes it possible to create a safe tunnel for authenticated at-home employees to access IT resources located at your company datacenter or in the cloud. Progent's consultants can assist you to configure and manage VPN access between your at-home workforce and your key network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your telecommuters to set up Cisco's AnyConnect client software to provide safe VPN connections for a broad range of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow a telecommuter to see and use a data center PC's desktop. This technology gives IT managers significant control over the computing environment of at-home employees and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewalls. Progent can provide top-tier remote consulting for configuring routers from a variety of manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically shared by an entire household and guests, are frequently used by at-home employees to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can assist businesses to resolve these issues by delivering services that include Cisco Aironet configuration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi wireless access point setup assistance.
  • Internet connectivity solutions impact the performance and availability of connections between telecommuters and the corporate network. Line-of-business applications may require redundant Internet access in case the normal connection fails. Progent offers expertise for picking ISPs, picking sensible bandwidth and data volume packages, and configuring fault-tolerant Internet access. See Internet access integration services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your New Orleans, Louisiana company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Microsoft Lync 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional PSTN calling. Lync Server 2010 can enhance the functionality of Exchange, SharePoint and Office desktop or cloud-based Office 365 and streamlines administration through integration with Windows AD. Lync can also reduce expenses by doing away with Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support services to help your company to manage and troubleshoot your existing Lync 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help your organization to design and carry out an efficient Skype for Business migration.

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    Office 365 is Microsoft's extensive suite of client productivity apps and cloud services offered on a subscription basis. Office 365 apps and cloud services are offered in a variety of subscription plans intended for customers ranging from individuals and home offices to global enterprises. Progent offers fast and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can help you to understand the many subscription plans offered with Office 365 and integrate your information network with Office 365 so you realize top business value. Progent offers expertise with cross-vendor environments that include Windows, macOS, and Linux technology. Progent can also help you to create and maintain hybrid networks that transparently combine local and cloud-based products and services.

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    Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing corporate security solutions for information systems with multiple sites, remote users, and mission-critical web-based applications. A Progent ISA Server consultant can help your small or mid-size company design and implement a configuration of ISA Server 2004 that meets your information security needs without restricting your productivity.

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    SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid development of a new generation of high-end programs that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft technology, ensures you success in planning, deploying and administering Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.

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    Progentís Microsoft-premier consultants can assist your organization to enhance your desktops from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of upgrading to 64-bit desktop processing, plan an efficient upgrade strategy that reduces business disruptions, and provide economical, expert remote support to assist your company to configure 64-bit desktop operating systems and application programs on your current computers.

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    Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business benefits of migrating to SQL Server 2017 and can help you to plan and implement a cost-effective migration of your current SQL Server environment to any network model including local, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or on-premises support services ranging from as-needed architecture review or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is carried out on time and within budget.

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    Progent offers affordable online assistance to help your business to design, configure, and fix any facet of your iOS and Windows integration efforts and is available for quick tasks to help you through specific technical bottlenecks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or maintain a resilient, protected and efficient infrastructure that aligns with your mode of computing. Progent can also provide remote and on-premises training to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the business value of your IT network.

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    Progent can provide the assistance of a certified VMware VCDX expert to help you design, deploy, administer and troubleshoot VMware vSphere-powered virtualization solution for local networks, cloud environments, or hybrid cloud systems. Progent can provide advanced expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, fault tolerance, and disaster recovery.

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    For companies with a mix of Apple Mac and Microsoft Windows desktops, there are two popular alternatives for using Windows-only software on macOS or OS X: remote access to a physical Windows computer or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach an Apple Mac to a networked Microsoft Windows-powered computer to run Windows software and access network resources. Microsoft's Virtual PC for Apple Mac simulates Windows on an Apple Mac computer so you can use Windows programs locally. Progent's Mac technology consultants can help you to maintain these solutions for using Microsoft Windows programs on your Macs and can in addition assist you to evaluate and configure other solutions for Microsoft Windows PC emulation.

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    Progent can provide the support of an accredited consultant with an extensive background integrating technology from the leading video conferencing/telepresence providers such as Cisco, Polycom, and LifeSize and can assist your company to plan, configure, expand, or maintain a video conferencing solution that protects your investment and optimizes the business value of your IT system. Progent also offers the services of network infrastructure consultants able to assist businesses of all sizes to build and maintain a network that provides the performance, reliability, protection, and expandability required to support your video conferencing/telepresence environment.

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    Progent can help your organization to deploy Cisco's infrastructure products to build a robust basis for your local, cloud-centric, or hybrid data center and improve operations in key areas including resource utilization, security and compliance, versatility, availability, and recoverability.

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    Progent's Cisco certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    Progentís high availability network consultants provide non-stop computing support, disaster recovery services, system load balancing, high-availability interoffice connectivity, fault-tolerant Internet interface design, fault-tolerant data center services, and other 24x7 networking support to help your organization configure a non-stop environment for mission-critical applications. Progent possesses the background to design affordable, high-availability systems by utilizing the evolving suite of Windows Cluster servers including Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. Progentís Microsoft and Cisco certified consultants can help you design a high-availability mutli-site network with a fully redundant Internet interface and efficient system load balancing.

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