Expanding your remote workforce can have a significant impact on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your New Orleans organization to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and delivers maximum value. Progent offers services ranging from as-needed expertise for helping you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent can help New Orleans, Louisiana businesses to with any aspect of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and streamlined management.

Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading technology companies support virtual discussions, video conferencing, chat, and content sharing for both local workers and telecommuters. Many companies utilize a mix of products to meet the needs of their various partners and customers. Progent can assist your organization to manage your existing voice/video conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications product that supports real-time presence, instant messaging, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to deploy and manage Skype for Business client software to support your remote employees. For details about Progent's consulting services for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference. For details about Progent's consulting services for Cisco Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features such as IP voice and video calling, threaded chat, plus data sharing. For details about Progent's support services for Teams and for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and assist your business to tune your network architecture to run them.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your New Orleans, Louisiana company, call 1-800-993-9400 or refer to Contact Progent.



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    Progent has over 10 years of experience deploying, maintaining and troubleshooting the key platforms included with Microsoft System Center and can help your organization to design, deploy, manage, and repair your Microsoft System Center 2012 R2 solution to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent's consultants can assist your organization to migrate to the current edition of System Center from a previous one or from another IT management solution to provide the benefits of enterprise-class deployment, centralized management, security and compliance, plus infrastructure and critical application performance monitoring.

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    Cisco has designed a full product line of routers including appliances built to provide the protection, performance, and reliability required by customers ranging from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to build a reliable infrastructure for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS platform, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.

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    Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade plan that minimizes network disruption, reduces long-term service demands, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-site migrations, Progent has the background to complete your project rapidly and affordably. Progent's Microsoft Exchange 2003 help, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company deploy and maintain Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and provide the versatility to expand with your growing business requirements. Progentís Cisco-Premier network consultants support Ciscoís comprehensive line of hardware and software targeted at preventing information theft, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can help you integrate Cisco technology to achieve secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user certification, authorization, and tracking from a graphical Web interface.

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    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to provide a unified mechanism for configuring and administering virtualized fabric and services across hybrid environments that can include private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of all sizes with all facets of building, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to migrate smoothly from legacy releases of VMM, develop workflows for creating and deploying virtual machines and VM hosts, implement high-availability compute and storage clusters, connect your private cloud resources with public clouds, configure virtual switches, write and debug PowerShell scripts, and help you assess the strategic business benefits of the latest capabilities such as Storage Replica and Host Guardian Service. Progent's virtualization experts offer advanced Windows Hyper-V consulting and VMware vSphere support.

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    NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built for law practices. Progent offers remote guidance from NetDocuments consultants to help your law firm to plan, deploy, manage, tune, or debug a document management system environment based on NetDocs.

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    Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide online or onsite configuration and debugging support to help you to design, configure, upgrade, optimize, administer and troubleshoot Aironet wireless access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also help you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet wireless access points to accommodate your specific workplace layout, construction, and anticipated network traffic.

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    Forefront Threat Management Gateway 2010 is based on the proven security technologies of Microsoft Internet Security and Acceleration Server and provides a centrally managed Internet gateway that delivers a one-server platform for a variety of security features such as an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting capabilities, permits customized reports generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can assist your company to design and execute test and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also assist your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.

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    For small and midsize organizations, network security and compliance can be excessively complex to stay ahead of but too risky to overlook. The world's biggest enterprises have been breached, and the leading cloud services have occasionally been taken down. It seems like there's no place to hide. Progent makes it affordable for smaller businesses to carry out critical IT security tasks successfully by providing the benefit of billable time to the closest minute with no minimum billing for online support. This means you can have the help of a world-class computer expert to deliver precisely the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help you with any aspect of network security including security assessments, malware screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and creating a comprehensive security plan.

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    Progent's consultants offer Mac users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and email expertise, security services, and custom training. Progent can help clients to migrate to macOS from OS X or other earlier editions of OS X and Progent can provide help with Apple Mac application software. Progent can also help your business with Apple iPhone support and iPad synchronization, or moving to iCloud. For business networks based solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, integrating and maintaining a network infrastructure that is reliable, safe, fast and aligned with your organization's objectives.

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    Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the industry's most familiar business programs. Progent's Apple-certified Macintosh experts can show you how to set up Mac Office on a multi-vendor network combining Apple OS X and Windows-powered platforms so that Mac users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and network resources with colleagues who run Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can support environments that combine Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or networks which carefully limit sharing between Mac and Windows users.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, optimizing and fixing Microsoft SCOM environments and offer companies of any size expert online or onsite consulting services for SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can provide responsive online or on-premises troubleshooting to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.

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    Progent can help your business to support Microsoft System Center 2007 Configuration Manager to streamline operations, enhance security, and boost productivity by making sure that operating systems and applications are always up to date, tracking licensing, and monitoring resource usage profiles so you can make informed purchasing decisions. Once you are ready to upgrade your SCCM 2007 change management ecosystem, Progent can help you to prepare for and implement an efficient migration to System Center 2012 Configuration Manager.

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    Progent's consultants can provide Mac users a range of services such as workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and Exchange Server help, security services, and custom training. Progent can help businesses to migrate to macOS from Mac OS X or earlier versions of OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone integration and iPad management, or migrating to iCloud. For computer environments based solely on macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of designing, configuring and maintaining a network environment that is available, safe, efficient and aligned with your company's business goals.

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    Progent's Microsoft and Cisco authorized Consultants provide three service programs to help mid-size and large companies develop a cost-effective and productive internal Network Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, training of internal staff, and documentation of procedures. Progent's Software Selection and Integration Services help organizations analyze the various high-quality Help Desk application programs on the market and decide which packages may be too expensive, lack key capabilities, or align poorly with your company's corporate culture. Progent also offers temporary staffing for organizations who want to reinforce their internal Help Desk team for occasional projects or to fill in for vacationing or incapacitated workers.

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    Progentís wireless professionals can help small organizations plan, choose, pilot, install and support secure building-to-building wireless bridges that integrate seamlessly into your IT network while offering a degree of protection that equals or exceeds wired connections. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to identify and install the wireless connectivity solutions that fit best with your company requirements.

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