Fast Online Troubleshooting for New Orleans Information Networks
For companies located in New Orleans or anywhere in Louisiana, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to solve most information system issues quickly. Efficient support lowers direct costs since solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves even more with incidental costs by reducing or avoiding system downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly valuable in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike typical remote support firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast solutions somehow turn into big bills. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which permit the maximum degree of effectiveness for remote consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to access your company's environment remotely without violating corporate security.
Progent's sophisticated technical support database application keeps extensive documentation for all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of services delivered to each client by every consultant. This database of problems and resolutions is organized as a readily retrievable support knowledge base that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft open up additional massive technical knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote service specialists can determine optimal resolutions promptly.
Online technical services offered by Progent to companies in New Orleans and anywhere in the state of Louisiana include:
Certified MS Windows Experts
Progent's Microsoft-qualified online service engineers can deliver computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop services to assist your company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and certifies a person's network technology knowledge at the master level. CCIEs can handle even the most challenging issues surrounding network planning, installation, administration, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to fix problems rapidly. In common cases, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your computer system using sophisticated on-line support technology to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking devices. Cisco networking support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Specialists
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your business to recuperate quickly after a damaging penetration. Security solutions available from Progent cover comprehensive network security assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including network infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your New Orleans Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require fast access to a reliable Help Desk with proficient phone support plus the expertise to escalate complex problems to advanced consultants.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk application software to meet the particular demands of your corporation, or providing occasional online staff to reinforce your internal Help Desk Call Center resources to handle unusually busy situations like software migrations, major updates, or rolling out new business software.
Progent's Help Desk staff of veteran information technology consultants gives your workers in New Orleans or anywhere in the state of Louisiana immediate communication with a dependable support resource with years of background offering telephone-based consulting and online diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a significant contributor to business performance, and Progent's policy is to fix instead of merely annotate network problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in specific application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in New Orleans, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By anticipating possible trouble spots before they result in network outages, system monitoring can head off stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments powered by multiple operating systems.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in New Orleans or anywhere in the state of Louisiana, Progent's online network support engineers can provide effective and cost-effective IT help the instant your organization needs it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve computer problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your New Orleans office relies on a regular independent consultant or maintains an in-house IT staff that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or especially tough integration projects.
Benefits of Progent's IT Support for Companies in New Orleans
Progent's online network troubleshooting services allow your New Orleans company to realize the benefits of on-call, world-class network support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic value by being increasingly available, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your on-site support resources
For most organizations in New Orleans or anywhere in Louisiana, nearby network service resources, whether represented by outside consultants or an internal maintenance staff, can solve the majority of technical issues. However, serious problems might strike when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your local service technicians. In these cases, Progent's online service professionals provide a convenient, fast, and affordable way to supplement your local help and to pass on valuable knowledge to improve your capability to deal with downstream problems in-house.
- Reduced Reliance on Individual Consultants
For network support, smaller businesses commonly depend on individual freelance service providers. Although freelance consultants carry smaller overhead than big consulting firms and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve personnel may require your business to go without help during an IT crisis. As your business grows, network unavailability and problems with vital applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your IT system stays available.
- Create a Solid Foundation for Smooth Expansion
Businesses often start with an information system created on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. These poorly built environments require careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a system architecture that can provide the stable foundation to meet critical business demands and ease downstream growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller companies require guidance and technical education to navigate through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a computer engineer who is attempting to resell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, in the trenches of IT service, executing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not just world-class technical capability, but also a consultant with proven methods for applying computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by every consultant to each client. The practice of detailing and organizing service records allows more efficient support and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.