Immediate Remote Support for New Orleans Louisiana Networks
For companies located in New Orleans Louisiana, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to solve most network issues rapidly. This reduces direct expenses because solutions require fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves additionally with incidental expenses by reducing or eliminating system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is especially helpful in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for online help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's skill at solving problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and proven methodologies which ensure the highest level of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to communicate with your company's environment without compromising system security.
Progent's powerful customer support database application stores extensive records describing all service that Progent's clients have been provided. Progent's team service personnel have access to the records of services rendered to each customer by every consultant. This archive of trouble tickets and resolutions is stored as a conveniently searchable proprietary knowledge base that allows Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other massive support databases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists can determine the most efficient resolutions in the least time.
Remote technical services available from Progent to companies in New Orleans Louisiana include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to assist you business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop support services include providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates a person's technical skills at the master level. Cisco CCIEs can deal with even the most complex problems associated with network infrastructure design, installation, management, compliance, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and developing alternate approaches or identifying software updates. CCIEs are an exceptional cost-effectiveness because their deep experience allows them to fix problems quickly. In common cases, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your network using advanced remote troubleshooting technology to perform fast, secure, and affordable diagnosis and repair.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs offer help for all of Cisco's top-selling family of infrastructure appliances by offering consulting services that include:
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services to improve the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or help you to recover quickly following a serious penetration. Security services available from Progent cover thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; installing firewalls; establishing safe architectures for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a broad array of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your New Orleans Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk team of seasoned network experts gives your clients in New Orleans Louisiana fast access to an effective support group with substantial background offering telephone-based consulting and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a solid enabler of company productivity, and Progent's policy is to fix rather than merely report technical issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional engineering support and training in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in New Orleans Louisiana online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your network support is proactive and automated. By detecting potential problems before they evolve into network outages, remote monitoring can ward off disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support a mix of operating systems.
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For offices and new ventures in New Orleans Louisiana, Progent's online network support specialists can provide expert and economical system help the instant your business requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your New Orleans business relies on a regular independent consultant or maintains a full time IT staff that can handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to fix sudden network emergencies or particularly complicated integration problems.
Details of Progent's Remote Computer Support for New Orleans Louisiana
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services give companies in New Orleans Louisiana unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk services and system administration, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in New Orleans Louisiana and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, technical databases, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone service and imposes no monthly retainer for support services provided during regular working hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of authorized specialists with experience in designing, deploying, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings include system integration, MS Exchange consulting, system security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting support in specific business applications. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Application Development
Amazon MWS Programming and Debugging
By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor timely, cost-effective, and thorough IT solutions that align with the specific needs of your company.
- Sophisticated Remote Access Tools
Secure remote connectivity allows Progent's service professionals to observe precisely what your users see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite service call. Cutting-edge remote access tools and expert engineers together enable Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for Maximum Network Availability
For organizations with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, refined support tools, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, in the trenches of IT service, executing a wide range of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Businesses who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.