Immediate Online Troubleshooting for New Orleans Louisiana IT Networks
For companies in New Orleans Louisiana, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote support experts offer excellent value because they have the real-world experience and are equipped with the advanced technology necessary to solve most information system issues rapidly. Efficient support reduces direct costs because service calls use up minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online technical support expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick fixes somehow turn into big bills. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and field-proven methodologies which ensure the highest degree of effectiveness for online engineering help and repair for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your environment without compromising corporate security.
Progent's proven customer support reporting system stores thorough records describing the support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help delivered to every Progent client by any Progent engineer. This database of anomalies and resolutions is organized as a quickly exploitable support database that permits Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick access to vendors' internal product engineers so Progent's online consulting experts can arrive at optimal solutions in the least time.
Online support available from Progent to clients in New Orleans Louisiana include:
Certified Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and validates an individual's networking skills at the master level. CCIEs can deal with even the most stubborn challenges encountered in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs are an excellent value because their deep experience permits them to fix problems quickly. In many cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system by means of advanced on-line troubleshooting technology in order to provide efficient, secure, and economical diagnosis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading selection of networking devices. Cisco infrastructure support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points consulting support, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can improve the defenses of your Windows, macOS and OS X, Linux network against attacks or help your company to clean up quickly after a serious penetration. Security consulting services offered by Progent cover in depth data security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide array of computer technologies such as system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent online help resolving anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your New Orleans Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of experienced network professionals gives your customers in New Orleans Louisiana rapid contact with a dependable network service group with extensive background delivering phone support and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major driver of business efficiency, and Progent's target is to fix instead of simply annotate network problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Group offers remote and in-depth consulting support and education in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in New Orleans Louisiana online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in full-scale emergencies, automated monitoring can ward off stressful and costly service crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a mix of platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in New Orleans Louisiana, Progent's online computer support engineers are ready to deliver professional and cost-effective system help whenever your company requires it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.
Even if your New Orleans organization works with a regular freelance support technician or maintains an in-house organization that know how to handle ordinary network problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to solve unexpected system emergencies or particularly challenging integration problems.
Advantages of Progent's Network Help for Businesses in New Orleans Louisiana
Progent's remote network troubleshooting services allow your New Orleans organization to enjoy the benefits of on-call, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic worth by becoming more available, productive, and protected. Benefits to your business include:
- Seamless remote extension of your local IT resources
For most offices in New Orleans Louisiana, local computer support resources, whether represented by independent consultants or an internal maintenance staff, can solve typical technical issues. However, serious problems may spring up when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these situations, Progent's on-call support professionals provide an easy, fast, and budget-friendly solution to supplement your regular resources and to convey useful information to improve your ability to handle downstream issues locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller offices often rely on individual freelance service providers. While independent consultants have smaller internal costs than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your company expands, system downtime and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your IT system is always available.
- Create a Scalable Basis for Smooth Growth
Organizations typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid repairs can get thrown onto a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments require careful analysis, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the solid foundation to meet critical business demands and facilitate future expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller offices need guidance and technical training to navigate through an ever more complex maze of product options capable of accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is attempting to sell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended
solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the best needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, refined remote support tools, and understanding of corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of IT service, performing a broad range of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not only expert IT help, but also a consultant with proven approaches for applying computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.