Fast and Affordable Remote Technical Support for New Orleans Louisiana Networks
For businesses located in New Orleans Louisiana, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support engineers provide excellent leverage because they have the real-world experience and are equipped with the sophisticated tools needed to resolve most information system issues rapidly. Efficient support reduces immediate costs because service calls require minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for remote help is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where fast repairs somehow end up as big bills. Progent's skill at solving technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which allow the highest level of effectiveness for remote help and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your company's environment without violating corporate security.
Progent's powerful technical support reporting system stores detailed documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of support rendered to each customer by any Progent consultant. This archive of trouble tickets and solutions is organized as an easily accessible internal database that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting specialists can find optimal resolutions in the least time.
Remote services offered by Progent to customers in New Orleans Louisiana include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support engineers can provide network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to help your company to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and certifies an individual's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most complex issues associated with network infrastructure planning, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional value since their deep experience permits them to find solutions for problems quickly. In many cases, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network by means of state-of-the-art remote support tools to perform fast, safe, and economical diagnosis and repair.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of connectivity devices. Cisco networking support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration support, Cisco wireless controllers consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services to bolster the defenses of your Windows, macOS and OS X, Linux environment against assaults or assist your company to clean up rapidly following a serious penetration. Security support services offered by Progent include: thorough network security and compliance audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; installing firewalls; designing secure techniques for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent offers advanced online support to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of information technologies such as network architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server economization and easy management in environments that incorporate Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux-based environments. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Important Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your New Orleans Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of experienced network professionals gives your computer users in New Orleans Louisiana instant communication with a large technical support group with years of experience offering phone support and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a significant contributor to company performance, and Progent's intent is to fix and not just report IT problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and education services, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in New Orleans Louisiana remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so your network support is proactive and automated. By uncovering potential problems before they evolve into network outages, system monitoring can head off stressful and expensive network crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on multiple OS platforms.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in New Orleans Louisiana, Progent's phone-based network support specialists are ready to provide effective and affordable system support the moment your organization has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your New Orleans organization relies on a regular independent consultant or employs a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to solve sudden system emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Businesses in New Orleans Louisiana
Progent's remote support services enable your New Orleans business to experience the advantages of immediate, world-class network support without the expense of managing an in-house IT staff. Your network will derive added business worth by being more available, productive, and protected. Advantages to your business include:
- Seamless remote extension of your on-site IT resources
With most businesses in New Orleans Louisiana, local computer support resources, whether made up of freelance consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, major troubles might occur when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local support technicians. In these instances, Progent's online support experts offer a convenient, quick, and affordable solution to augment your local help and to pass on useful knowledge to increase your ability to resolve future problems locally.
- Less Reliance on Individual Service Providers
For network maintenance, smaller organizations commonly depend on individual freelance service providers. Although independent service people carry smaller internal costs than big support firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of fallback help may require your business to go without help during an IT crisis. As your company grows, network downtime and problems with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your network remains up and running.
- Create a Solid Basis for Smooth Growth
Organizations typically start with an IT architecture created on a modest budget. Lacking a robust infrastructure, band-aid repairs often get piled onto a shaky foundation. As a network grows, reliability and scalability problems can hinder the success of the organization. Such badly designed environments need proper analysis, smart strategic planning, and extensive technical expertise to upgrade to a network infrastructure able to offer the solid foundation to handle critical business demands and simplify future growth.
- Work with Problem Solvers Rather Than Product Resellers
Smaller companies require guidance and technical education to navigate through an ever more complicated array of product options available for accelerating business success and enhancing efficiency. These companies do not need a network consultant who is attempting to sell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the best needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to every client. The discipline of detailing and organizing support records allows more efficient support and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.