Immediate Online Technical Support for New Orleans Computer Networks
For businesses located in New Orleans or anywhere in Louisiana, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated technology needed to resolve most network problems quickly. This reduces direct expenses because solutions require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support experience is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for billing avoid scenarios where quick repairs somehow turn into major bills. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and proven processes which ensure the maximum degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your network remotely without compromising corporate security.
Progent's advanced technical support reporting system keeps comprehensive records of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of all help delivered to each Progent customer by every engineer. This database of issues and repairs is organized as a quickly searchable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote service experts can determine the most efficient resolutions quickly.
Remote support offered by Progent to customers in New Orleans and anywhere in the state of Louisiana include:
Certified MS Windows Support
Progent's Microsoft-expert remote support experts can provide computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration support, Skype for Business migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to assist your company to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and indicates an individual's networking skills at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues occurring in network design, deployment, maintenance, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional value because their broad experience enables them to resolve problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your network via sophisticated on-line troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to bolster the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or help you to recover quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile access; securing your email system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent offers expert online support services to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to address a wide range of computer technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your New Orleans Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or enhancing your established one, evaluating or modifying Call Center application software to meet the particular demands of your business, or providing occasional online staff to work with your existing Help Desk Call Center resources to handle demanding situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your workers in New Orleans or anywhere in the state of Louisiana instant assistance from a large technical support group with years of background offering phone consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a key driver of business efficiency, and Progent's aim is to solve rather than merely annotate network issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth engineering expertise and education in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in New Orleans, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By exposing possible issues before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support a combination of platforms.
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in New Orleans or throughout the state of Louisiana, Progent's phone-based computer support specialists can provide professional and cost-effective IT help whenever your company needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your New Orleans company has a local freelance support technician or maintains a full time IT staff that know how to handle common network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the knowledge to address sudden network emergencies or especially tough integration problems.
Benefits of Progent's Network Help for Offices in New Orleans
Progent's online IT consulting services enable your New Orleans business to realize the advantages of timely, enterprise-grade network support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by being more available, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
With most businesses in New Orleans and throughout Louisiana, local computer support providers, whether made up of freelance consultants or an internal IT staff, can resolve typical network issues. On the other hand, serious problems can spring up when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call service specialists provide a convenient, quick, and affordable way to supplement your local resources and to transfer valuable knowledge to increase your capability to resolve future issues locally.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller companies commonly depend on independent freelance service providers. While freelance consultants have less internal costs than larger service companies and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup service expertise to insure your IT system is always available.
- Build a Solid Basis for Smooth Growth
Businesses typically start with an IT system created on a modest budget. Without a robust framework, band-aid fixes often get thrown onto an unstable foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. These poorly built systems require proper assessment, smart strategic planning, and wide IT expertise to evolve to a network infrastructure that can offer the stable foundation to meet current business demands and simplify downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller businesses require advice and technical training to navigate through an ever more complex maze of product alternatives available for promoting business growth and enhancing productivity. They hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of network service, performing a wide variety of IT tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not just expert technical help, but also a consultant with proven methods for applying computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to every client. The practice of documenting and archiving support records allows more effective support and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.