Fast Remote Help for New Orleans Networks
For businesses in New Orleans or anywhere in the state of Louisiana, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to solve most information system problems quickly. Efficient support reduces direct costs because service calls require minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike typical remote service companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid scenarios where speedy. minor solutions manage to end up as big invoices. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes which promote the highest level of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to interface to your environment without violating system security.
Progent's proven service database application maintains thorough records of the service that Progent's customers have been provided. Progent's staff engineers have access to the details of services delivered to each customer by any consultant. This history of anomalies and responses is stored as a quickly exploitable internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft make available other vast support databases and permit quick access to manufacturers' internal product engineers so Progent's remote service specialists can come up with the most efficient resolutions promptly.
Remote technical support services available from Progent to businesses in New Orleans and throughout the state of Louisiana include:
Authorized MS Windows Support
Progent's Microsoft-expert online support professionals offer network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2013 design, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help you company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most complex issues encountered in network design, deployment, administration, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs offer exceptional cost-effectiveness since their deep experience allows them to find solutions for problems quickly. In many instances, less qualified engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using advanced on-line troubleshooting tools in order to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure products. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services to improve the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover comprehensive network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile communication; guarding your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent offers expert online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to cover a wide array of computer technologies including system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to complete major projects within budget and on time. Progent's special remote consulting services include:
How Your New Orleans Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk or enhancing your established one, evaluating or modifying Call Center software products to handle the particular demands of your corporation, or providing temporary online personnel to reinforce your existing Help Desk resources to deal with high-demand scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of veteran network consultants gives your clients in New Orleans or anywhere in the state of Louisiana rapid access to a large support group with extensive experience providing phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's target is to solve and not merely track network issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers online and in-depth consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in New Orleans, or anywhere in the state of Louisiana, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your IT maintenance is proactive rather than reactive. By anticipating possible issues before they result in downtime, automated monitoring can minimize stressful and costly information system failures. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a mix of operating systems.
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in New Orleans or anywhere in the state of Louisiana, Progent's phone-based computer support engineers can provide effective and economical system help the moment your business has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your New Orleans company works with a local freelance support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve unexpected network emergencies or especially complicated integration problems.
Details of Progent's Online Computer Services for New Orleans
Progent's phone help, remote repair, network security consulting, and network administration services offer offices in New Orleans or anywhere in the state of Louisiana unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk services and network administration, Progent's experts can deliver your organization world class network support while permitting you to avoid the cost and administration overhead of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in New Orleans and is also ideal for customers in geographic regions of Louisiana that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a by-the-minute basis, so you are billed only for the services you receive. Progent asks for no minimum fee for online support and requires no ongoing retainer for support services provided during regular business hours. This protects you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers the services of on-staff professionals who have experience in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services include system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting support in specific application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL Database Administration and Application Development
Apple Macintosh Help
Amazon MWS Application Development
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that address the specific needs of your business.
- State of the Art Online Access Software
Secure remote access allows Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick solutions to problems that might otherwise require a costly personal visit. Cutting-edge online connectivity software and expert technicians combine to allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite support and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained organizations whose clients require instant recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the forefront of network service, performing a wide variety of technical projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for using computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Companies who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.