Fast Remote Support for New Orleans Networks
For companies located in New Orleans or anywhere in Louisiana, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online support experts provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. This lowers direct expenses since service calls accumulate minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is particularly important for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. Unlike many online support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where speedy. minor solutions somehow end up as large bills. Progent's penchant for handling problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and proven methodologies that allow the maximum degree of effectiveness for online help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your system remotely without breaching system security.
Progent's powerful customer support reporting system keeps extensive records describing the support that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance delivered to every customer by any engineer. This archive of issues and resolutions is structured as a readily accessible proprietary database that enables Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft open up other vast technical databases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to arrive at the best solutions promptly.
Online services offered by Progent to companies in New Orleans and throughout the state of Louisiana include:
Certified Microsoft Windows Support
Progent's Microsoft-qualified online service professionals can provide computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 application development,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems encountered in network design, installation, administration, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software patches. CCIEs provide exceptional cost-effectiveness since their deep experience permits them to resolve problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of state-of-the-art remote troubleshooting tools in order to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity appliances by delivering consulting services that include:
CISSP and ISSAP Qualified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your business to clean up rapidly following a serious penetration. Security support services available from Progent cover thorough information security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; installing firewalls; building secure architectures for remote and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced remote consulting to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a broad spectrum of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your New Orleans Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for companies who lack the budget to assemble and manage an in-house Call Center but who require fast access to a reliable Help Desk with proficient telephone support as well as the ability to escalate the most challenging problems to advanced engineers.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your current organization, evaluating or customizing Call Center software products to handle the particular needs of your corporation, or adding temporary online staff to supplement your existing Help Desk Call Center resources to deal with demanding situations like software migrations, major updates, or installing new applications.
Progent's Help Desk staff of seasoned information technology consultants gives your clients in New Orleans or anywhere in the state of Louisiana rapid assistance from a dependable support group with years of background delivering telephone-based help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a key contributor to company success, and Progent's intent is to resolve instead of just track technical issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in New Orleans, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in full-scale emergencies, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks based on a variety of OS platforms.
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in New Orleans or anywhere in the state of Louisiana, Progent's phone-based computer support specialists can deliver professional and cost-effective IT help whenever your business requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your New Orleans company has a regular freelance support technician or employs a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to handle unexpected network crises or particularly complicated integration projects.
Features of Progent's Online Network Services for New Orleans
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer companies in New Orleans or anywhere in the state of Louisiana unparalleled leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's professionals can deliver your office world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in New Orleans and is also ideal for networks in geographic areas of Louisiana that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for online service and asks for no ongoing subscription fee for services provided during regular working hours. This saves you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to authorized specialists with experience in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services include system integration, MS Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts Team can provide world-class consulting expertise for specific business applications. Help offered by the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Office Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Management Support and Software Development
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service one-stop resource for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the unique needs of your company.
- State of the Art Online Connectivity Software
Protected remote connectivity permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive onsite service call. Cutting-edge remote connectivity software and experienced technicians combine to allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online support and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Service for Maximum System Availability
For businesses with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose workers need immediate access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, refined remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, in the trenches of network support, performing a broad range of IT projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not only expert technical capability, but also a support engineer with proven approaches for using computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every staff member to every client. The practice of documenting and archiving service records results in more efficient support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.