Fast and Affordable Remote Support for New Orleans Computer Systems
For businesses located in New Orleans or anywhere in the state of Louisiana, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology needed to resolve the majority of network problems rapidly. Efficient support lowers direct costs because service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits even more in indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support experience is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing prevent situations where speedy. minor fixes somehow end up as big bills. Progent's skill at handling problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and proven methodologies that permit the maximum level of effectiveness for remote technical support and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's online support team to access your environment remotely without breaching system security.
Progent's powerful service reporting system includes comprehensive documentation for the service that Progent's clients have been provided. Progent's staff engineers have access to the history of services provided to each client by any Progent consultant. This history of trouble tickets and solutions is structured as a quickly searchable internal database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote service specialists can come up with the best resolutions quickly.
Remote technical support services provided by Progent to companies in New Orleans and throughout the state of Louisiana include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online service experts offer computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist you company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and validates a person's technical knowledge at the master level. Cisco CCIEs can resolve the most difficult problems surrounding network design, installation, management, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. CCIEs provide exceptional cost-effectiveness because their deep experience allows them to resolve problems quickly. In common cases, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment using advanced on-line troubleshooting technology in order to perform fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure devices by offering services that include:
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to improve the safety of your Windows, macOS and OS X, Linux network against assaults or help you to clean up quickly after a damaging penetration. Security solutions available from Progent include: comprehensive data security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide range of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight series of outsourced network management services addresses all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote consulting services include:
How Your New Orleans Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are a convenient solution for companies who lack the resources to build and maintain an internal Help Desk but who require fast access to an effective Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or revamping your existing one, evaluating or modifying Call Center software products to handle the special needs of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center group to handle demanding situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your workers in New Orleans or anywhere in the state of Louisiana rapid contact with a reliable technical support resource with extensive background offering telephone-based consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a significant contributor to business efficiency, and Progent's aim is to fix instead of just document technical issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in key business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in New Orleans, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so your IT maintenance is proactive and automated. By spotting possible problems before they evolve into downtime, proactive monitoring can head off disruptive and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by multiple OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in New Orleans or anywhere in the state of Louisiana, Progent's phone-based computer support specialists are ready to deliver effective and affordable system help the moment your business has to have it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the expense and lost time that comes with in-person service visits.
Even if your New Orleans organization relies on a regular independent consultant or maintains an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the experience to deal with sudden network crises or particularly challenging integration projects.
Benefits of Progent's IT Support for Companies in New Orleans
Progent's remote network troubleshooting services allow your New Orleans business to enjoy the benefits of on-call, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will derive added business value by becoming increasingly available, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
With most businesses in New Orleans and throughout Louisiana, local network service resources, whether made up of independent consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, serious problems can strike when your regular resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support professionals provide an easy, quick, and budget-friendly way to supplement your regular resources and to pass on useful knowledge to increase your capability to deal with future issues locally.
- Less Dependence on Freelance Consultants
For IT support, smaller companies often rely on independent freelance service providers. Although independent service people have less internal costs than larger support companies and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of backup help may force your business to wait for help during an emergency. As your network grows, network downtime and problems with vital software become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of backup service expertise to insure your network is always up and running.
- Create a Solid Basis for Seamless Growth
Companies typically start with an IT system created on a modest budget. Without a proper framework, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such poorly built systems need careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet current business demands and ease downstream growth.
- Work with Solution Providers Instead of Product Resellers
Smaller businesses need advice and technical training to navigate through an ever more complicated maze of technology alternatives capable of promoting business growth and enhancing productivity. They do not need a network engineer who is trying to resell a specific vendor's products. IT support and product sales can result in a scenario where the recommended
solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT background, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of detailing and organizing service records allows more efficient service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.