Fast and Affordable Online Technical Support for New Orleans Louisiana Networks
For organizations in New Orleans Louisiana, Progent provides online support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support experts provide exceptional value because they possess the practical experience and have access to the advanced technology required to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses because solutions use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical online service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick solutions somehow turn into major tabs. Progent's penchant for handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and field-proven processes that promote the highest degree of effectiveness for remote help and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to connect to your company's network remotely without violating corporate security.
Progent's advanced technical support reporting system keeps comprehensive documentation for the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of services provided to each customer by every engineer. This archive of issues and responses is stored as an easily exploitable internal database that allows Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's remote service experts are able to arrive at optimal resolutions in the least time.
Remote services provided by Progent to clients in New Orleans Louisiana include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers can provide computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist your business to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and indicates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn issues encountered in network infrastructure planning, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing workarounds or locating software patches. CCIEs represent an excellent value because their broad experience permits them to solve problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your network via sophisticated on-line troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of infrastructure appliances by offering services such as:
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate rapidly after a damaging breach. Security support services offered by Progent include: comprehensive information security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe techniques for remote and mobile communication; defending your messaging system from spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize on-premises resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to address a broad range of computer technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your New Orleans Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or improving your current organization, identifying or enhancing Call Center application software to address the special needs of your corporation, or adding occasional phone support personnel to supplement your existing Help Desk Call Center group during unusually busy events such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center team of experienced network experts gives your computer users in New Orleans Louisiana rapid communication with a dependable network service resource with extensive background offering phone support and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk perception as a solid enabler of business success, and Progent's target is to fix instead of merely annotate network problems.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in New Orleans Louisiana online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive and automated. By uncovering emerging problems before they grow into network outages, system monitoring can ward off stressful and expensive information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by multiple platforms.
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in New Orleans Louisiana, Progent's online network support specialists can deliver expert and economical system help the instant your business requires it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with on-site service visits.
Even if your New Orleans business has a local freelance support technician or maintains a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to handle sudden network crises or especially challenging integration projects.
Details of Progent's Remote Network Support for New Orleans Louisiana
Progent's phone support, Internet-based repair, system security consulting, and network management services offer companies in New Orleans Louisiana the greatest leverage for your IT investment. Whether you need occasional telephone help and remote network repair or ongoing Help Desk support and network management, Progent's experts can provide your office world class network support while allowing you to avoid the cost and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in New Orleans Louisiana and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for phone service and asks for no periodic retainer for support services delivered during normal working hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support offerings consist of technology integration, MS Exchange expertise, network security design, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting expertise for critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL Management Support and Software Design
Apple Mac Help
Amazon MWS Software Integration
By offering a full service centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the specific needs of your business.
- Sophisticated Online Connectivity Tools
Protected online access allows Progent's support experts to see precisely what your customers see. This makes it easier to find fast solutions to problems that could otherwise demand an expensive onsite service call. State-of-the-art remote connectivity software and experienced technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for Maximum System Uptime
For companies with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-conscious companies whose clients need immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.