For small companies in New Orleans Louisiana, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's remote support services represent excellent value due to the fact that they have the real-world experience and the sophisticated tools to solve most network issues rapidly. This lowers direct costs since service calls take up fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits even more with indirect expenses by reducing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many remote support organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes somehow turn into large invoices. Progent's penchant for solving problems quickly results in your business conserving cash.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized tools and field-proven methodologies which ensure the highest level of efficiency for online engineering help and repair for small company information systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to access your network without violating corporate security.
Progent's proprietary service database system stores extensive histories of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of all help provided to every client by every Progent engineer. This history of problems and solutions is stored as a readily accessible support knowledge base that enables Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to other extensive technical databases and permit priority access to manufacturers' internal product engineers so Progent's online consulting experts are able to determine the most efficient solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in New Orleans Louisiana or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote network support engineers have credentials in a comprehensive set of technologies. This broad range of capability permits Progent's consultants to handle virtually any crisis that may take place in a small company network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online support provided by Progent to small businesses in New Orleans include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can deal with even the most stubborn challenges associated with network infrastructure planning, installation, administration, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional value since their broad experience permits them to fix the most intractable problems quickly. In typical instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so you can receive timely assistance for severe network infrastructure issues that are lowering worker efficiency but are not within the experience of your ordinary IT service resources. Progent's CCIE engineers can interface to your network using the latest on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN products.
Authorized Windows Experts
Progent's Microsoft-premier remote support experts can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of online PC desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to clean up rapidly following a serious penetration. Security solutions offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your New Orleans Louisiana Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk service offerings for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are designed for small organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who require quick communication with an effective Help Desk Call Center with proficient telephone support plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or revamping your current one, identifying or enhancing Help Desk Call Center software to handle the particular demands of your corporation, or adding temporary online personnel to supplement your in-house Help Desk Call Center resources during unusually busy scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of veteran network consultants gives your clients in New Orleans Louisiana fast assistance from a large support resource with extensive experience delivering phone consulting and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a solid driver of business efficiency, and Progent's target is to solve instead of simply annotate network problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides remote advanced consulting support and education in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Project, MS Word, and Office Excel. To learn more information concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative aspect of Apple Mac systems by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio/video or integrating an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in New Orleans Louisiana remote computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating possible problems before they cause network outages, automated monitoring can ward off disruptive and costly information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks based on a variety of OS platforms.
To contact Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State