For small businesses in New Orleans or anywhere in Louisiana, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve most information system problems quickly. Efficient support lowers direct costs because service calls accumulate a smaller number of billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits additionally in indirect expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote service firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate situations where fast fixes somehow turn into major bills. Progent's skill at disposing of technical issues quickly translates into your company conserving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has developed an arsenal of optimized tools and proven processes which permit the highest level of effectiveness for remote help and troubleshooting for small business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's remote service group to communicate with your company's system without breaching corporate security.
Progent's powerful technical support database system maintains thorough histories for the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of services delivered to each customer by any consultant. This archive of anomalies and responses is organized as an easily accessible internal database that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote service experts are able to find the best solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in New Orleans or anywhere in Louisiana or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's remote technical service professionals offer advanced credentials in an extensive set of technologies. This broad scope of technical skills enables Progent's engineers to manage practically any crisis likely to crop up in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To help companies with mixed-platform networks, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical support services available from Progent to clients in New Orleans and anywhere in the state of Louisiana include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide array of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for networking professionals, and indicates an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most intractable issues encountered in network planning, installation, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience allows them to solve the most intractable problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so your company can get timely help for complex network infrastructure problems that are hurting business productivity but are beyond the scope of your ordinary computer service group or consultant. Progent's Cisco CCIE engineers can interface to your computer system via the latest remote troubleshooting technology to perform fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-expert online service experts can deliver computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISSP and ISSAP security engineers can provide a variety of security services to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate quickly following a serious breach. Security solutions offered by Progent cover in depth security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; configuring firewalls; building safe techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your New Orleans Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center service options for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who lack the money or time to support an internal Call Center but who want quick access to an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can guide you in building an effective new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk Call Center software products to handle the particular requirements of your company, or adding temporary online staff to work with your existing Help Desk group to handle unusually busy situations like software transitions, major updates, or installing new business software.
Progent's Call Center team of seasoned information technology consultants provides your clients in New Orleans or anywhere in the state of Louisiana instant access to a large support resource with extensive background delivering phone support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a major driver of company efficiency, and Progent's policy is to resolve rather than merely track technical issues.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group offers remote advanced engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn more information about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can promote the creative aspect of Macintosh systems by offering phone-based help support and training in imaging, sound, and video. Progent's consultants can provide help in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in New Orleans, or anywhere in the state of Louisiana, remote network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By detecting possible issues before they evolve into downtime, remote monitoring can avoid inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate multiple operating systems.
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State