For small businesses located in New Orleans or anywhere in Louisiana, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers offer excellent value because they are equipped with the practical experience and the advanced tools to resolve the majority of network problems quickly. This reduces immediate expenses since solutions require fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves additionally in incidental costs by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay just for the services that you actually get. In contrast to typical online support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor repairs manage to end up as major invoices. Progent's skill at solving problems efficiently results in your business saving money.
Progent's Remote Service Technologies
Over time, Progent has refined a collection of optimized technologies and proven methodologies that promote the highest level of efficiency for online technical support and troubleshooting for small company IT systems. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your system remotely without compromising corporate security.
Progent's proprietary technical support reporting system maintains comprehensive records of all service that Progent's customers have been provided. Progent's staff engineers have access to the records of all help delivered to each client by every Progent consultant. This archive of problems and responses is stored as a quickly accessible support knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical databases and permit quick access to manufacturers' internal support staff so Progent's online consulting experts are able to come up with the most efficient resolutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in New Orleans or anywhere in Louisiana or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based consulting engineers possess advanced credentials in a comprehensive set of technologies. This wide range of capability enables Progent's engineers to manage practically any problem likely to occur in a small or midsize business network. Credentials awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-platform networks, Progent also offers the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services available from Progent to customers in New Orleans and anywhere in the state of Louisiana include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide array of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from legacy systems to current MS Windows or Linux solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for analyzing anomalies within UNIX/Linux networks based on leading versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most stubborn issues occurring in network infrastructure planning, integration, management, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience enables them to find solutions for even the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few service firms make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can receive immediate help for serious network issues that are hurting worker efficiency but are beyond the scope of your ordinary computer support personnel. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of sophisticated remote support technology to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading selection of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-certified remote service experts can deliver computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop services such as Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and ISSAP security consultants can provide a variety of security solutions that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your business to recuperate quickly following a serious penetration. Security support services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies often need. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your New Orleans Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for smaller organizations who don't have the money or time to support an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and acts as a seamless reinforcement of your existing Helpdesk team. Progent's Virtual Call Center can serve as an escalation resource for complex technical problems, or be ready in those instances when your ordinary resources are too busy.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk application software to meet the unique requirements of your business, or providing occasional online staff to supplement your in-house Help Desk Call Center group to deal with unusually busy situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your customers in New Orleans or anywhere in the state of Louisiana immediate communication with an effective technical support resource with substantial background delivering phone help and remote diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a significant driver of company productivity, and Progent's intent is to fix rather than just report network issues.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply online professional consulting expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can support the imaginative components of Macintosh environments by providing phone-based help support and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio/video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in New Orleans, or anywhere in the state of Louisiana, remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent for your environment so your computer support is proactive rather than reactive. By spotting looming issues before they cause downtime, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support multiple OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.