For small businesses in New Orleans or anywhere in the state of Louisiana, Progent offers support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's online support engineers offer exceptional value because they have the practical background and the sophisticated technology to solve most network problems quickly. This lowers immediate costs since service calls require fewer billable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more in incidental costs by reducing or avoiding network outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote service companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from scenarios where quick solutions somehow end up as big invoices. Progent's penchant for solving problems quickly translates into your business conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed a set of optimized tools and proven methodologies which ensure the highest degree of effectiveness for remote help and troubleshooting for small company IT systems. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to link to your environment remotely without violating corporate security.
Progent's advanced service reporting system maintains thorough histories of the service that Progent's clients have been provided. Progent's team service personnel have access to the records of all help provided to every Progent customer by every engineer. This archive of problems and repairs is organized as an easily retrievable support knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available other massive technical support databases and permit priority response from manufacturers' in-house support staff so Progent's online service experts are able to come up with the best solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in New Orleans or anywhere in Louisiana or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's online support professionals offer credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's engineers to manage practically any crisis that may occur in a small or midsize company network. Certifications held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to clients with mixed-platform networks, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support available from Progent to clients in New Orleans and anywhere in the state of Louisiana include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad spectrum of computer technology including system architecture, email solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified management, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and certifies a consultant's network technology knowledge at the expert level. CCIEs can deal with even the most difficult problems occurring in network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to resolve the most complex problems rapidly. In typical cases, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so your company can receive timely assistance for severe network infrastructure problems that are crippling business efficiency but are outside the comfort zone of your ordinary IT service group or consultant. Progent's Cisco CCIE support experts can communicate with your computer system using advanced on-line support technology in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized Windows Support
Progent's Microsoft-premier remote service professionals offer computer repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop support services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP and ISSAP security engineers can provide a range of system protection services that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or assist you to clean up quickly after a damaging breach. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; establishing secure techniques for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine local resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small businesses often request. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your New Orleans Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are ideal for smaller companies who don't have the budget to create an internal Call Center but who need quick response from an effective Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in building an efficient new Help Desk or improving your existing one, identifying or enhancing Call Center software to handle the special needs of your corporation, or providing temporary phone support staff to work with your existing Help Desk Call Center resources during high-demand situations like software transitions, major upgrades, or installing new business software.
Progent's Call Center staff of veteran information technology professionals provides your workers in New Orleans or anywhere in the state of Louisiana fast access to an effective support group with extensive experience offering telephone-based support and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a significant enabler of business productivity, and Progent's aim is to solve instead of just track IT problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. For additional information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the artistic facets of Mac computing by providing remote help support and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in New Orleans, or anywhere in the state of Louisiana, remote network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your IT maintenance is proactive and automated. By detecting looming trouble spots before they evolve into downtime, proactive monitoring can ward off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems based on a variety of platforms.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.