For small companies located in New Orleans or anywhere in the state of Louisiana, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced technology to solve the majority of network problems rapidly. Efficient support lowers immediate costs because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and related costs due to business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's billing model for online help is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. Unlike many remote service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor solutions manage to end up as major tabs. Progent's penchant for solving problems quickly translates into your company spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed a set of customized tools and field-tested processes that permit the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to communicate with your network without compromising system security.
Progent's powerful customer support reporting application maintains extensive records for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help provided to every Progent customer by any consultant. This history of problems and fixes is organized as a quickly retrievable internal database that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in New Orleans or anywhere in Louisiana or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's online support professionals have credentials in a comprehensive array of disciplines. This breadth of capability permits Progent's engineers to resolve practically any emergency likely to take place in a small or midsize business network. Certificates earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also offers the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services provided by Progent to small businesses in New Orleans and anywhere in the state of Louisiana include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of computer technology including system architecture, messaging systems, system and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for diagnosing problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for networking consultants, and certifies an individual's technical skills at the master level. CCIEs can deal with even the most stubborn challenges occurring in network design, installation, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness because their broad experience enables them to find solutions for the most complex problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can receive immediate help for serious network infrastructure problems that are impacting business productivity but are outside the experience of your regular IT maintenance providers. Progent's Cisco-qualified CCIE support experts can communicate with your environment using state-of-the-art remote troubleshooting technology in order to provide quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus VPN technology.
Certified MS Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 design and integration,
Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM and CISSP network security engineers offer a variety of security services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your company to recuperate rapidly following a damaging penetration. Security support services available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises resources along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your New Orleans Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who lack the budget to create an internal Help Desk Call Center but who need quick access to an efficient Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk or revamping your established organization, evaluating or modifying Call Center application software to handle the unique requirements of your corporation, or providing temporary online staff to work with your internal Help Desk resources to handle high-demand events like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran network consultants gives your computer users in New Orleans or anywhere in the state of Louisiana fast access to a large network service group with years of experience providing phone help and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a solid contributor to company performance, and Progent's aim is to fix and not simply document network issues.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative components of Apple Mac environments by delivering phone-based consulting support and education in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio/video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in New Orleans, or anywhere in the state of Louisiana, remote computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By spotting looming problems before they expand into downtime, automated monitoring can ward off stressful and costly information system failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate multiple OS platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.