For small companies in New Orleans Louisiana, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote support services offer excellent value due to the fact that they have the real-world background and the advanced tools to solve the majority of information system issues quickly. This reduces direct costs because solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many online service companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast repairs manage to end up as big bills. Progent's penchant for solving technical issues efficiently results in your business conserving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the engineers of Progent's remote service group to interface to your network remotely without breaching corporate security.
Progent's proprietary service reporting system includes extensive records describing all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of all help rendered to each Progent customer by every consultant. This history of issues and solutions is organized as a quickly exploitable internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' internal product engineers with the result that Progent's online consulting experts are able to come up with the most efficient resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in New Orleans Louisiana or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's online network support experts have advanced credentials in a comprehensive set of technologies. This breadth of technical skills enables Progent's engineers to handle almost any problem likely to crop up in a small or midsize company information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help businesses with multi-operating system environments, Progent also provides the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to clients in New Orleans include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a broad range of information technology such as system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy management, and migration from older systems to current Microsoft Windows or Linux environments. Progent's group-based approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency online assistance for analyzing anomalies within UNIX/Linux systems based on leading versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and validates a consultant's network technology skills at the expert level. CCIEs know how to resolve the most difficult issues occurring in network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs provide excellent value because their depth of expertise allows them to resolve the most complex problems rapidly. In common cases, less experienced engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few service providers make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get immediate help for severe network issues that are hurting worker efficiency but are outside the comfort zone of your regular IT support resources. Progent's Cisco-qualified CCIE consultants can tie into your network using sophisticated on-line troubleshooting tools to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.
Certified Windows Experts
Progent's Microsoft-premier remote service professionals offer computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM and CISSP security consultants offer a range of security solutions that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quickly following a serious breach. Security solutions available from Progent cover thorough network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; installing firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses often request. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your New Orleans Louisiana Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are intended for small companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who want quick response from an effective Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting services can aid you in establishing an efficient new Call Center or revamping your current one, selecting or modifying Help Desk Call Center application software to meet the special needs of your corporation, or providing occasional phone support staff to supplement your internal Call Center group to handle high-demand situations such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk team of seasoned network consultants provides your computer users in New Orleans Louisiana fast communication with an effective technical support resource with years of experience providing phone support and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a major driver of business performance, and Progent's goal is to solve instead of just annotate network problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To read more information about Progent's consulting, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can support the artistic elements of Mac computing by offering remote help services and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide businesses in New Orleans Louisiana remote computer system monitoring services based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into full-scale emergencies, proactive monitoring can head off disruptive and costly service failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State