For small businesses located in New Orleans or anywhere in the state of Louisiana, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support engineers offer excellent value because they have the real-world experience and the sophisticated technology to solve most network issues quickly. This reduces direct costs because solutions require fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. In contrast to many remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where fast fixes somehow end up as large tabs. Progent's skill at disposing of technical issues efficiently translates into your company saving money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that ensure the maximum level of effectiveness for remote consulting and repair for small and midsize company computer systems. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity enables the engineers of Progent's remote service group to link to your environment remotely without compromising corporate security.
Progent's proprietary technical support reporting system keeps comprehensive records describing all support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help delivered to every customer by every Progent consultant. This archive of problems and fixes is stored as a quickly exploitable internal database that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft permit access to other vast support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's online consulting experts can determine optimal solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in New Orleans or anywhere in Louisiana or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's remote consulting experts offer advanced credentials in an extensive set of technologies. This breadth of IT skills allows Progent's consultants to resolve almost any problem that may occur in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.
To help customers with mixed-operating system networks, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services available from Progent to customers in New Orleans and throughout the state of Louisiana include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad array of computer technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from legacy systems to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and indicates an individual's networking skills at the expert level. CCIEs can resolve even the most stubborn challenges surrounding network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an excellent value since their depth of expertise permits them to find solutions for even the most complex problems rapidly. In many cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so you can get immediate support for severe network problems that are lowering business efficiency but are beyond the comfort zone of your regular computer service resources. Progent's Cisco CCIE engineers can tie into your network using the latest remote support tools to perform quick, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-certified online service engineers can provide network repair and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of remote PC desktop services including Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to recover rapidly after a serious penetration. Security support services offered by Progent include: in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile access; defending your email infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for special projects that small businesses often request. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your New Orleans Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center support alternatives for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller companies who don't have the money or time to create an internal Call Center but who need fast communication with an efficient Call Center with professional phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for bigger companies and serves as a seamless extension of your existing Call Center team. Progent's Virtual Call Center can operate as an escalation option for the most difficult technical challenges, or be ready in overflow circumstances when your ordinary service providers are too busy.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or revamping your existing one, selecting or modifying Call Center application software to handle the unique needs of your company, or providing temporary phone support staff to work with your internal Call Center group during demanding scenarios such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced network experts provides your clients in New Orleans or anywhere in the state of Louisiana fast assistance from a large network service resource with years of background providing telephone-based consulting and online diagnostics for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a crucial enabler of business productivity, and Progent's policy is to solve and not just annotate technical problems.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply online professional engineering expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications including CRM, Project, Office Word, and MS Office Excel. For additional information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the artistic facets of Apple Mac environments by offering phone-based help services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in New Orleans, or anywhere in the state of Louisiana, remote computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your network maintenance is proactive and automated. By spotting looming trouble spots before they cause crashes, system monitoring can avoid stressful and expensive service failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a mix of operating systems.
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.