For small and midsize businesses located in New Orleans or anywhere in the state of Louisiana, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.
Progent's online support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most network problems quickly. This lowers direct costs since solutions accumulate a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you owe just for the services that you receive. In contrast to many online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs somehow end up as substantial bills. Progent's penchant for disposing of problems efficiently translates into your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed an array of customized tools and field-proven processes which allow the maximum degree of efficiency for online consulting and repair for small company information networks. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to interface to your system without breaching system security.
Progent's proprietary technical support reporting system includes thorough documentation of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of all help rendered to each Progent customer by every Progent consultant. This archive of trouble tickets and responses is stored as a quickly searchable internal knowledge base that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit priority access to vendors' internal engineering staff so Progent's remote service experts can find the best solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in New Orleans or anywhere in Louisiana or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's online network support engineers have certified skills in an extensive array of products and technologies. This breadth of capability enables Progent's engineers to address virtually any emergency likely to take place in a small company information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To help clients with multi-platform environments, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to clients in New Orleans and anywhere in the state of Louisiana include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology including network architecture, messaging systems, network and process security, UNIX and Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent offers expert support include:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and validates a person's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most complex issues associated with network infrastructure planning, installation, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent value because their broad expertise permits them to resolve the most complex problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get timely help for complex network infrastructure problems that are hurting worker efficiency but are outside the comfort zone of your ordinary computer service resources. Progent's Cisco-qualified CCIE consultants can interface to your network via advanced on-line troubleshooting technology in order to provide quick, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN solutions.
Authorized MS Windows Support
Progent's Microsoft-qualified online support experts can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of remote PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Qualified System Security Professionals
Progent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up quickly after a damaging breach. Security support services available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; building secure techniques for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies frequently need. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your New Orleans Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are designed for small companies who lack the resources to assemble and manage an internal Help Desk Call Center but who want fast response from an efficient Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless supplement to your existing Call Center organization. Progent's Virtual Call Center can operate as an escalation resource to handle complex computer system problems, or be ready in overflow situations when your other service providers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Call Center software to meet the particular requirements of your corporation, or providing occasional phone support staff to work with your existing Help Desk Call Center group during high-demand situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in New Orleans or anywhere in the state of Louisiana instant contact with a dependable network service group with substantial experience providing phone consulting and online repair service for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's policy is to fix instead of just record technical issues.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff provides remote and in-depth consulting expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Word, and Excel. To find out more information concerning Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can promote the imaginative aspect of Apple Mac systems by delivering phone-based help services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in New Orleans, or anywhere in the state of Louisiana, online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they expand into full-scale emergencies, system monitoring can head off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support multiple platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.