For small businesses located in New Orleans or anywhere in Louisiana, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity planning.
Progent's remote support services offer excellent value because they have the real-world experience and the advanced tools to solve most information system problems rapidly. This lowers direct expenses because solutions take up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at solving problems efficiently translates into your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and proven processes which promote the maximum level of efficiency for remote consulting and repair for small and midsize business computer systems. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to connect to your computer system without breaching network security.
Progent's highly evolved service reporting system keeps comprehensive records for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of support provided to each Progent customer by every Progent engineer. This archive of issues and resolutions is organized as a quickly retrievable support database that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's online consulting experts are able to arrive at the best solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in New Orleans or anywhere in Louisiana or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's phone-based network support experts have credentials in an extensive set of disciplines. This wide range of capability allows Progent's consultants to manage virtually any problem likely to take place in a small company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to businesses with multi-operating system networks, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support available from Progent to customers in New Orleans and anywhere in the state of Louisiana include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad array of computer technology including system architecture, email solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote help for troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and validates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with the most complex problems encountered in network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or locating software updates. CCIEs offer exceptional value because their deep expertise permits them to resolve the most difficult problems quickly. In typical cases, less qualified engineers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few service firms make CCIEs accessible to support small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get timely assistance for complex network infrastructure problems that are impacting worker productivity but are beyond the experience of your ordinary computer service personnel. Progent's CCIE consultants can tie into your computer system by means of sophisticated remote troubleshooting technology to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's popular selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-qualified remote service professionals can provide network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2013 application development,
Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and ISSAP network security consultants can provide a range of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recuperate quickly following a serious penetration. Security services available from Progent cover comprehensive network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; configuring firewalls; building secure techniques for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small companies often request. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting services include:
How Your New Orleans Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk programs for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for small organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need fast communication with a reliable Help Desk Call Center with professional phone assistance as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless supplement to your established Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the most difficult network issues, or be ready in those instances when your other service providers are too busy.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or enhancing your current one, selecting or modifying Call Center application software to address the unique requirements of your corporation, or adding occasional online personnel to supplement your in-house Help Desk Call Center resources to deal with high-demand events like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology professionals gives your clients in New Orleans or anywhere in the state of Louisiana immediate contact with an effective support group with extensive background delivering telephone-based support and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant driver of company success, and Progent's target is to fix and not merely track network problems.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Excel. For more about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can support the artistic elements of Mac systems by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in New Orleans, or anywhere in the state of Louisiana, online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your network support is proactive rather than reactive. By exposing emerging problems before they expand into downtime, remote monitoring can head off disruptive and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a combination of platforms.
To contact Progent about emergency online support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.