Expanding your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your New Orleans organization to pick the right technologies and adhere to best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns top value. Progent offers support services ranging from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can help New Orleans, Louisiana organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A fast, organization-wide switchover to a from-home business model, which could be the result of a pandemic or as part of a business continuity plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or update their active trouble tickets, enter details, and append screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows you to supplement your existing Call Desk staff by sharing responsibilities for Call Desk support seamlessly between your in-house support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support model utilizing the number one professional services automation platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class desktop support to your at-home employees, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your New Orleans, Louisiana company, call 1-800-993-9400 or refer to Contact Progent.