Enlarging your remote workforce can have a significant effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your New Orleans company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers support services that go from on demand guidance for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist New Orleans, Louisiana companies to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide switchover to a teleworker business model, which could be motivated by an epidemic or as a component of a business continuity plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services allow organizations to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or edit the status of their current tickets, enter information, and append screenshots and attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your company to expand your current Help Desk Call Center team by splitting responsibilities for Call Center support services seamlessly between your in-house support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To find out how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class desktop support to your telecommuters, visit Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your New Orleans, Louisiana company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    The Help Desk service model used by Progent offers small and midsize businesses an effective option to dependence on freelance consultants by offering extensive technical knowledge accessible to multiple support teams, optional 24x7 access to urgent help, fast escalation to appropriate engineers for solving even the most intractable problems, service consistency and reliability, prompt follow through overseen by seasoned service administrators, a selection of easy-to-use ways for requesting service tasks, plus excellent process transparency made possible by ticket tracking and accessible through a web portal.

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    Progent can provide comprehensive help for each phase of your Microsoft Exchange 2010 upgrade with services that include end-to-end project management services, site analysis, project design and documentation, specification of new software licenses and equipment required, suggested vendor sourcing, pilot testing at customer site or at Progent's testing facility, setting up temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, decommissioning the previous system, and training for customer's support group and end users.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast development of a new generation of enterprise-class applications that can give your business a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.

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    VMware's NSX network virtualization platform enables you to create entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager supports programmatic recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also permits non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly restore the entire logical network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager and VMware NSX.

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