Expanding your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your New Orleans organization to pick the right technologies and adhere to best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns top value. Progent offers support services ranging from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help New Orleans, Louisiana organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A fast, organization-wide switchover to a from-home business model, which could be the result of a pandemic or as part of a business continuity plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or update their active trouble tickets, enter details, and append screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows you to supplement your existing Call Desk staff by sharing responsibilities for Call Desk support seamlessly between your in-house support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support model utilizing the number one professional services automation platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class desktop support to your at-home employees, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your New Orleans, Louisiana company, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Progent's Meraki Wi-Fi AP experts offer remote and on-premises support to help businesses of any size to design, install, maintain, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to set up and manage Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless ecosystem that provides identical connectivity, performance, security, manageability and availability for wired and wireless clients irrespective of their location or device.

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    Cisco offers a full product line of routers including appliances built to provide the security, performance, and reliability demanded by organizations ranging from small offices to global enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can show you how to choose and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it easy to grow as you support new users, start new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on the Cisco IOS platform, such as the Cisco 800 series of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Series Routers.

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  • Technical Consultant Windows Server 2016 Disaster Recovery
    Windows Server 2016 upgrade Support and Integration

    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to design a DR solution based on Microsoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using low-cost hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for easy, economical deployment of a stretch cluster quorum arbitration point.

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