Fast Online Help for New Orleans Networks
For companies located in New Orleans or anywhere in Louisiana, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic jobs.
Progent's online technical support experts offer excellent value because they possess the practical experience and have access to the sophisticated technology necessary to resolve most network problems quickly. This reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid situations where speedy. minor solutions somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which allow the highest level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's computer system without breaching corporate security.
Progent's sophisticated technical support database application keeps comprehensive records for the service that Progent's clients have received. Progent's staff consultants have access to the specifics of support rendered to each client by every Progent consultant. This database of problems and solutions is organized as an easily searchable proprietary database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient solutions in the least time.
Online services offered by Progent to companies in New Orleans and throughout the state of Louisiana include:
Certified Windows Experts
Progent's Microsoft-qualified online support experts can deliver computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide range of technology support services such as
Windows Server 2016 migration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to assist you company to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies a person's networking knowledge at the master level. CCIEs know how to resolve the most challenging issues occurring in network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent value because their deep expertise allows them to solve problems quickly. In many cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network using state-of-the-art remote troubleshooting tools to provide fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of networking devices. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points consulting services, Cisco wireless controllers integration consulting, Cisco VPN engineering help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection services that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recuperate rapidly after a damaging breach. Security solutions available from Progent cover comprehensive data security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to cover a broad range of information technologies such as system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote help resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your New Orleans Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to build and maintain an in-house Call Center but who need fast access to an efficient Help Desk Call Center with professional phone assistance plus the expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless addition to your existing Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for the most difficult technical problems, or be ready in overflow instances when your regular service providers are too busy.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your clients in New Orleans or anywhere in the state of Louisiana rapid contact with a large network service resource with substantial experience providing telephone-based consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant contributor to business productivity, and Progent's policy is to solve rather than merely document technical issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in New Orleans, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they result in downtime, system monitoring can minimize inconvenient and expensive network crises. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate multiple OS platforms.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in New Orleans or throughout the state of Louisiana, Progent's phone-based network support engineers are ready to provide effective and affordable IT help the instant your organization needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your New Orleans organization has a local independent consultant or maintains an in-house IT staff that can handle typical computer problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to resolve unexpected network emergencies or particularly tough integration problems.
Benefits of Progent's IT Support for Organizations in New Orleans
Progent's remote technical help services allow your New Orleans organization to enjoy the benefits of timely, world-class network support without the cost of maintaining a full-time IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and protected. Benefits to your business include:
- Seamless virtual extension of your local support resources
For most offices in New Orleans or anywhere in Louisiana, local network service providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of network issues. On the other hand, major troubles might spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these cases, Progent's on-call service specialists offer a convenient, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your capability to handle future problems locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller companies often rely on independent freelance consultants. While independent service people have less overhead than big support organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of fallback personnel may require your company to go without assistance during an IT crisis. As your business expands, network downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your network is always up and running.
- Build a Scalable Basis for Seamless Expansion
Companies often begin with an IT system implemented on a modest budget. Without a strong framework, band-aid fixes can get piled onto a weak foundation. When a network grows, stability and expandability issues can impede the success of the organization. These poorly designed environments need proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture able to provide the solid foundation to meet critical business demands and simplify future growth.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller offices require guidance and technical training to navigate through an ever more complicated array of product options available for accelerating business success and enhancing efficiency. These companies do not need a network engineer who is motivated to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed
solution is designed around a predetermined product rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the best interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, refined support software, and familiarity with corporate IT allow companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the forefront of network service, performing a wide variety of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only world-class technical help, but also a consultant with field-tested methods for using technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to every customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.