Fast Online Troubleshooting for New Orleans Information Networks
For companies in New Orleans or anywhere in the state of Louisiana, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to solve the majority of information system issues quickly. Efficient support lowers immediate expenses because solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike many online service firms, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor fixes manage to end up as major tabs. Progent's penchant for handling technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and proven processes that allow the maximum level of effectiveness for remote help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to interface to your company's network without violating network security.
Progent's advanced technical support database system keeps detailed histories of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help delivered to every Progent client by every consultant. This database of issues and solutions is organized as a readily exploitable support knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote service specialists can determine the most efficient resolutions quickly.
Remote technical support services offered by Progent to customers in New Orleans and anywhere in the state of Louisiana include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service experts can deliver computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist your company to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network engineers, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can deal with even the most difficult issues associated with network design, installation, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs offer exceptional value since their deep experience permits them to solve problems rapidly. In common instances, less seasoned service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via the latest remote troubleshooting technology to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs offer help for the complete line of Cisco's industry-leading selection of networking appliances by offering services that include:
CISM and CISSP Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recover quickly after a serious penetration. Security support services offered by Progent include: thorough data security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; integrating firewalls; building secure architectures for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent can provide expert online consulting services to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to cover a broad spectrum of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight series of outsourced network management services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your New Orleans Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network consultants offers your clients in New Orleans or anywhere in the state of Louisiana instant access to a dependable technical support resource with substantial experience providing phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a crucial driver of business success, and Progent's goal is to fix rather than merely report IT issues.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Group can supply online professional consulting support and education in special application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in New Orleans, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they expand into crashes, system monitoring can avoid disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in New Orleans or throughout the state of Louisiana, Progent's online network support specialists can deliver professional and economical IT support the instant your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your New Orleans business has a local independent support technician or maintains an in-house IT staff that can deal with typical network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to address sudden system crises or especially complicated integration projects.
Features of Progent's Remote Network Support for New Orleans
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in New Orleans or throughout the state of Louisiana the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in New Orleans and is also ideal for networks in geographic regions of Louisiana that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for online service and requires no ongoing subscription fee for services delivered during normal business hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide access to authorized specialists with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting offerings include system integration, MS Exchange expertise, system security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise for specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Software Programming
MySQL Management Support and Application Design
Apple Mac Support
Amazon MWS Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that align with the unique requirements of your business.
- State of the Art Remote Access Software
Secure remote access allows Progent's service professionals to see exactly what your customers see. This makes it possible to find fast fixes to problems that could otherwise demand a costly personal visit. State-of-the-art remote access tools and experienced technicians together enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for High System Availability
For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers need instant access to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 support, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to each client. The practice of documenting and organizing service activity results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.