Immediate Online Support for New Orleans Louisiana Computer Networks
Fast Remote Consulting for New Orleans SystemsFor businesses in New Orleans Louisiana, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology required to resolve the majority of network problems quickly. This lowers immediate costs because service calls use up minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves even more with indirect costs by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many online service firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast fixes manage to end up as big invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies that promote the maximum level of efficiency for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to interface to your computer system without compromising corporate security.

Progent's sophisticated technical support database application maintains comprehensive histories of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of all help provided to each client by every consultant. This history of problems and resolutions is stored as an easily exploitable internal database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive support databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine optimal solutions in the least time.

Remote services provided by Progent to businesses in New Orleans Louisiana include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. The ProSight series of network management outsourcing services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in New Orleans Louisiana rapid assistance from an efficient network service group with extensive experience providing telephone-based help and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a significant contributor to company performance, and Progent's goal is to solve rather than just record technical issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group provides online advanced engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in New Orleans Louisiana remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so your network support is proactive rather than reactive. By detecting possible problems before they expand into network outages, automated monitoring can ward off stressful and expensive network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate a mix of OS platforms.
How Your New Orleans Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in New Orleans Louisiana, Progent's online computer support engineers can provide professional and cost-effective IT help whenever your business needs it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your New Orleans office deals with a regular freelance consultant or employs an in-house IT staff that can deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to fix sudden network crises or especially challenging integration problems.

Features of Progent's Online Network Support for New Orleans Louisiana
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services give offices in New Orleans Louisiana the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

An index of content::

  • 24 Hour Consultant Microsoft Intune Support and Integration Intune Certification Management

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    Nexus switches are intended to deliver the performance, scale, availability, cloud readiness, capacity, data protection and ease of management required to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite support services to help your IT staff to design an optimal switch topology, set up test systems to validate your network design, install and configure Nexus switches, create and implement effective policies, perform security vulnerability assessments, configure advanced monitoring and alert systems, consolidate resources through virtualization, troubleshoot switching and routing issues, optimize system performance, plan for expected growth, and set up the powerful fault-tolerant features incorporated into Nexus switches. Progent's consultants can also assist your business to migrate non-disruptively from outdated Nexus models or Cisco Catalyst switches to up-to-date Nexus switches.

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    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of network support, performing a wide range of IT tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices that are combined into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just expert IT skills, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems rapidly.

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    Progent offers the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and worldwide standards of performance that information security managers are expected to master. It provides business management the assurance that consultants who have qualified for their CISM credential possess the experience and capability to provide efficient security administration and consulting consulting.

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    Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, enhancing and fixing SCOM solutions and offer organizations of all sizes advanced remote or on-premises consulting support for SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs based on best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or on-premises technical support to assist you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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    Cisco Certified 802.11ac Wireless Integration Services

    Progent's Cisco-certified Wi-Fi integration consulting experts can assist organizations to deploy, administer, and debug Cisco Wi-Fi devices including Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.

  • 24x7x365 SQL 2008 Reporting Services Technology Professional Technical Consultant SQL 2008

  • Microsoft Office XP Computer Support Company
    Emergency Microsoft Online Help

    Progentís IT outsourcing services offer affordable computer consulting for small companies. Whether it involves planning network infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your network, or developing an on-line eCommerce solution, outsourcing your IT technical services can contain costs and minimize risks, permitting IT service expenses to increase in a more moderate and manageable manner than is possible by building up a large, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and datasheets explain how Progent can help you build a secure and robust system architecture for your vital applications based on Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Redundant Internet Remote Consulting

    Progentís fault tolerant system experts offer non-stop computing consulting, disaster recovery planning, system load balancing, non-stop interoffice access, fault-tolerant Internet architecture design, high-availability data center services, and other non-stop operations services to help your organization integrate a non-stop environment for strategic applications. Progent possesses the knowledge and experience to develop economical, 24x7 networks by deploying the expanding suite of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco certified engineers can help you build a high-availability mutli-site network with a fully mirrored Internet interface and intelligent network load balancing.

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  • Virtual Help Desk Online Technical Support
    Best Virtual Help Desk Onsite Technical Support

    Progent's Microsoft and Cisco certified Consultants offer several service programs to help medium-size and large companies develop a cost-effective and productive internal Network Support Helpdesk. Progent's help desk consulting services include ROI analysis, process study and enhancement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help companies analyze the various high-quality Help Desk software packages on the market and determine which packages might be excessively costly, miss critical features, or align badly with your organization's business goals. Progent also provides short-term staffing for businesses who need to augment their in-house Help Desk staff for occasional projects or to fill in for absent or indisposed workers.

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  • Professional OS X Remote
    OS X Remote Specialist

    Progent offers national remote phone support and consulting services for companies who run Apple macOS and OS X networks or whose IT systems include a combination of Apple Mac and Microsoft Windows technology. Progent's engineers offer Mac users a range of IT services including desktop support, upgrading to the current edition of macOS from other earlier editions of macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad integration and management, or moving to Apple's iCloud services. Online technical support provides optimum leverage for your IT budget by extending user efficiency and limiting the time charged for computer repair services. Advanced remote support tools and skilled service specialists and engineers allow Progent to solve most IT issues without wasting time and money by going to your location. In most of situations your IT issues can be remediated by telephone or through a combination of telephone support and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM certified security specialists to help with the toughest system problems.

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    Progent can provide affordable remote assistance to help you to plan, deploy, and troubleshoot any facet of your iPhone and Windows integration efforts and is available for short-term jobs to help you through specific technical roadblocks or long-term engagements to help you complete large-scale projects on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a highly available, protected and scalable network infrastructure that aligns with your computing model. Progent can also provide remote and onsite training to help manage and use your iPhones and iPads in a safe, collaborative ecosystem that maximizes the business value of your IT system.

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    Progent provides nationwide remote help and troubleshooting services for companies who operate networks powered by variants of the Linux OS or whose IT systems feature a mix of Linux platforms/Linux and Microsoft products. Online technical support offers optimum leverage for your IT dollar by preserving user efficiency and shortening the time billed for network repair services. Sophisticated remote support technology and experienced technicians and consultants allow Progent to solve the majority of network problems without squandering time and money by traveling to your site. In the vast majority of situations your network issues can be dealt with over the phone or via a mix of phone help and online connectivity. Progent can make available Cisco certified CCIE network experts and CISA certified security professionals to assist with the most difficult network issues.

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    Progent's CISSP-premier cybersecurity consultants can help businesses of any size with any aspect of IT security. Progent can help create cost-effective security systems that protect a small office against modern threats or Progent can plan, deploy, and manage an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile users accessing IT resources spread across a mix of physical datacenters and various clouds.

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    System Center 2016 provides important improvements for managing hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; unified management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

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    Progent has been delivering SharePoint support since the first SharePoint product was released over a a dozen years, and Progent has the scope of IT know-how to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can help you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from a different collaboration solution; determine if an in-house, Cloud-based or hybrid deployment is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can help in individual tasks related to your SharePoint 2013 migration.

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  • Exchange 2013 In-Place Hold Support Services
    Microsoft Certified Partner Exchange 2013 eDiscovery IT Consulting

    Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a redesigned architecture. These enhancements affect key areas such as ease of administration, availability, security, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible business benefits of migrating to Exchange Server 2013, design a cost-effective validation and rollout plan, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and management for Microsoft Exchange 2013.

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    Progent's Citrix experts can help your organization to assess the business value of the various editions of Citrix Essentials for Hyper-V, help you to integrate Citrix management tools in your Hyper-V environment, and show you how you can use Citrix Essentials for Hyper-V to enhance the performance, uptime, consistency, and fault tolerance of your virtualized environment while reducing the cost of resources and operations and simplifying administrative processes.

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    Progent's Microsoft-certified consultants offer remote or in-person support to help companies of all sizes to design, deploy, manage, and repair a backup system built around System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older releases of Data Protection Manager or from another backup platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent offers occasional support for resolving especially challenging problems, or full project management services. Progent can also help you to design Data Protection Manager into a comprehensive disaster recovery plan.

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    Progent's Cisco CCIE network experts can help your business to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.

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    Progent's Cisco-certified CCIE network infrastructure consultants can assist you to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone support, and CUCM/CallManager software consulting.

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    Progent's Standard Help Desk Services offer an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Support services are offered at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

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    Microsoft Virtual Server, run on the Windows Server operating system and based on technology originally developed by Connectix, provides the performance necessary to carry out hardware reduction, software migration, and server quarantine projects via virtualization technology in an enterprise-ready computing network with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at businesses who want to enhance ROI in application development and piloting, upgrading from outdated line-of-business applications, and server consolidation. Progent's skilled Virtual Server experts can assist your company to assess and deploy MS Virtual Server 2005.

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    important features of Dynamics GP/Great Plains accounting include a modular design that allows you to license just the functionality you require, a standardized architecture built on Microsoft technologies to secure your investment and offer a highly integrated environment, advanced reporting capabilities that allow you to monitor all activities, income and expenses and sales trends, integration with Microsoft Office to speed access to business information, the ability to process data from virtually any db software or workstation software into Microsoft GP/Great Plains, and an open architecture that makes it easy to create specialized programs. Progent can show you how to set up and support a reliable, secure server and communications infrastructure to support Dynamics GP, and can provide experienced GP/Great Plains consultants to show you how to convert the powerful features of Microsoft Dynamics GP business accounting software into a high-value business management solution.

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    Progent's ProSight portfolio of managed IT services are designed to provide organizations who have small internal network support teams with affordable access to enterprise-class management tools and technical experts. Advantages of Progent's ProSight catalog of managed services include flat-rate IT maintenance costs, automation of common management processes, continual absorption of the latest information technology, smooth migration from older systems to modern solutions, close fit between information technology with business objectives, access to seasoned network consultants, and allowing management to concentrate on business issues rather than ever-changing information technology.

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    Microsoft Dynamics GP accounting includes analytics and reporting capabilities that allow you to track all business processes, revenues and spending, and sales patterns with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support expertise can enable you to create reports that allow you to understand your business more completely, turning raw data into useful business information. Progent can improve your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to offer custom business software development and eCommerce solutions that work transparently with Microsoft Dynamics GP.

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    After Hours Specialist Wireless

    Progentís wireless engineers can help small businesses design, choose, test, deploy and maintain secure building-to-building wireless bridges that integrate seamlessly into your existing network while providing a degree of security that matches or excels wireline connections. Progent offers expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and deploy the wireless connectivity technology that fit best with your company requirements.

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    Progentís IT outsourcing packages offer affordable network consulting for small companies. Whether it includes planning system infrastructure, setting up an in-house Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your network, or building an on-line eCommerce solution, outsourcing your IT technical services can reduce costs and eliminate risks, permitting IT support expenses to increase in a more linear and manageable fashion than is feasible by assembling a bulky, all-purpose internal IT organization. Progentís Outsourcing White Paper and datasheets show how Progent can help you create a secure and robust system architecture for your critical applications powered by Windows such as Microsoft Office XP, Office 2003, and Office 2000.

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    Microsoft Expert UNIX, Windows Engineer

    Progent's UNIX platform consulting experts provide small and mid-size businesses and software developers support for administering and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad range of expertise provides you with an easy one-stop source to show you how to create and maintain a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's work environment will allow you to become a more capable consultant by improving your information technology skills and boosting the satisfaction of your customers. Progent delivers this promise by attracting the top professional experts for you to operate with, offering an advanced system architecture, using custom software utilities to deliver the highest quality of service, and by streamlining our business structures for attracting and maintaining customers.

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    Progent can assist companies of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment expense. Azure offers a wealth of public cloud services and Progent can assist you to understand the benefits and restrictions of various cloud computing architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and resources and ensure that you avoid the common mistakes small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android smartphones and tablets.

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    Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized mission-critical programs and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you design reports that let you track your business more effectively, turning uncooked data into useful insights into your company and customers.

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    Cisco's Small Business family of APs are Linux-powered devices engineered as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer remote or onsite configuration and troubleshooting support to help your organization to design, configure, update, optimize, administer and troubleshoot Cisco Small Business Wi-Fi AP deployments of any size or architecture.

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    Besides providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has consultants experienced in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, upgrade assistance, and one-on-one or group webinar training classes tailored to meet your specific needs. Progent's experts also can help you build and maintain a protected, reliable network infrastructure to support your ERP, MRP and accounting applications.

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    Progent's Check Point Software consultants can show you how to choose and deploy Check Point Software Firewall and VPN utilities and hardware powered by Check Point Software's security platform to provide an affordable and effective security solution for your information network. Progent can also show you how to integrate other Check Point products including Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and provide a central stop for continuing network support, maintenance, education, and design services.

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    Progent has created several security service bundles designed to deliver larger enterprises an independent and thorough network security evaluation from a group of certified security consultants. All Progent's network security assessment packages feature a suite of procedures like network scans from within and from beyond your company firewall, professional interpretation of results by accredited security engineers, creation of a report documenting the findings, plus an interactive high-level executive summary and an in-depth live outbrief for internal network managers.

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    Progent's engineers can provide a range of consulting services to assist companies of all sizes to deploy, manage, and support networks that include workstations, laptops, tablets, or smartphones based on Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to set up test labs to evaluate Windows 8.1 and develop and implement Windows 8.1 migration plans based on leading practices.

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    Progent's Cisco Meraki Wi-Fi access point consultants provide remote and onsite support to assist businesses of all sizes to plan, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to build a seamless ecosystem that provides the same connectivity, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients irrespective of their mobility or computing device.

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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

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    The sophistication and connectivity demands of Microsoft Windows Servers calls for an IT consulting firm with practical expertise and in-depth knowledge in designing and building cohesive, comprehensive business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your strategic goals. Progentís IT support can help you with designing, deploying, administering, and troubleshooting Windows Server systems that maximize the business value of your IT network. Progentís consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity.

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    If you are developing Linux-based software on a network that has Microsoft Windows-based processors, PCs, and office productivity products, Progent offers full-service network support outsourcing that frees you to focus on your field of high-value expertise without the constant hassle of managing your business network. By using automated server monitoring and by delivering online and in-person assistance as your business needs it, Progent offers an affordable alternative for managing an IT network that provides excellent availability, protection, and performance. Progent's UNIX/Linux developer assistance services feature comprehensive information technology outsourcing, virtual server infrastructure, online and on-premises support and repair, proactive network monitoring services, and Help Desk services.

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    Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's information technology experts while retaining your own brand as a transparent extension of your IT services team.

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