Fast and Affordable Online Technical Support for New Orleans Louisiana Networks
Fast Phone Consulting for New Orleans SystemsFor companies located in New Orleans Louisiana, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated tools needed to solve most information system issues rapidly. Efficient support lowers direct expenses since solutions require minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes manage to end up as big bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven processes that ensure the highest level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's online support team to interface to your environment remotely without breaching corporate security.

Progent's proven customer support database application stores extensive documentation describing all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance rendered to every customer by every consultant. This database of trouble tickets and fixes is organized as a conveniently exploitable support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online consulting experts are able to determine the best solutions in the least time.

Remote technical services provided by Progent to customers in New Orleans Louisiana include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent’s Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your computer users in New Orleans Louisiana immediate access to an efficient support group with substantial background offering phone support and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's goal is to fix rather than simply document IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in New Orleans Louisiana remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your network support is proactive rather than reactive. By exposing looming trouble spots before they grow into crashes, remote monitoring can minimize inconvenient and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments based on multiple OS platforms.
How Your New Orleans Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in New Orleans Louisiana, Progent's phone-based computer support specialists are ready to provide expert and economical IT support the instant your business requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your New Orleans office deals with a local freelance support technician or maintains an in-house IT staff that know how to deal with common network issues, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to handle unexpected system crises or especially tough integration problems.

Features of Progent's Online Network Support for New Orleans Louisiana
Progent's phone help, remote troubleshooting, system security expertise, and network administration services offer businesses in New Orleans Louisiana the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk call center services and system administration, Progent's experts can provide your company world class IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    Microsoft Systems Management Server 2003 provides extra capability for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs lower the net administrative expense of managing and configuring software by making it simpler to copy system images, manage mobile devices, and run management tools. In addition to alerting you about techniques to cut management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects involving areas that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can minimize cost and eliminate business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can show you how to define sensible procedures and policies to manage PDAs and intelligent portable communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security plan that includes policies, procedures and technologies to keep your IT computer system safe.

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    Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security and compliance, availability, mobile computing support, plus built-in BI. New features include PolyBase for processing structured and unstructured files simultaneously for data warehousing, R language integration, Dynamic Data Masking, Mobile Reports, and centralized management of local and cloud resources. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to assist businesses of all sizes to deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Server growth wreaks havoc on IT budgets and management resources. Server consolidation through a virtual infrastructure offers lower TCO of servers and quicker ROI, more leveraged use of servers, streamlined operations, enhanced system availability, and easier management. Common usage scenarios for virtual servers are hardware consolidation, low-cost hosts for mission-critical legacy software based on outdated operating systems, and affordable quarantine of program development or pilot testing environments from production systems.

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    Progent can help your business in any and all phases of your upgrade to Microsoft Exchange 2016 including designing HA architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Colocation data centers allow companies to share world-class data centers for housing network equipment that runs mission-critical applications and services. Progent's Microsoft and Cisco premier IT experts can help your company with all aspects of your colocation program including selecting and moving to a colocation site, designing system topology, defining required equipment, on-site and on-line troubleshooting, establishing remote system administration, and education your IT staff.

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    Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, optimizing and repairing System Center Operations Manager environments and can provide companies of any size expert remote or on-premises consulting support for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite technical support to assist you to remediate critical issues detected by Microsoft SCOM 2012.

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    System Center Configuration Manager automates software provisioning and updating, streamlines compliance settings control, keeps track of network resources, protects against corporate data leakage, performs network health monitoring, enables secure end-user self service, and delivers a common control mechanism for managing mixed-OS ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist your organization with any facet of planning, installing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid networks.

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    Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi devices installed throughout multiple sites with any number of access points can be remotely provisioned and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, debugging, monitoring, and analytics. Progent offers the expertise of seasoned wireless professionals who can help you to assess the benefits of UniFi products for your environment and assist you to design, install, administer, and troubleshoot your UniFi solution.

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