Immediate Remote Troubleshooting for New Orleans IT Networks
Fast Remote Consulting for New Orleans NetworksFor businesses in New Orleans or anywhere in Louisiana, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent value because they have the real-world background and have access to the sophisticated technology needed to solve most information system problems quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid situations where quick solutions somehow turn into large invoices. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested processes that allow the highest level of effectiveness for online engineering help and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your system without violating corporate security.

Progent's powerful customer support reporting system includes detailed histories describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the details of support delivered to each customer by any consultant. This history of problems and fixes is structured as a conveniently exploitable internal database that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.

Remote technical support services offered by Progent to businesses in New Orleans and throughout the state of Louisiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the resources to create an in-house Help Desk but who need fast communication with an effective Help Desk with proficient telephone assistance plus the expertise to escalate complex trouble tickets to high-level consultants.

    Progent’s Virtual Help Desk is intended for bigger businesses and operates as a transparent extension of your established Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the most difficult technical issues, or be available in hectic situations when your ordinary resources are swamped.

    Progent's Call Center staff of veteran network experts offers your clients in New Orleans or anywhere in the state of Louisiana rapid access to a large support group with years of background offering phone support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant driver of company success, and Progent's policy is to resolve rather than simply report IT problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides remote advanced consulting expertise and education in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in New Orleans, or anywhere in the state of Louisiana, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive and automated. By anticipating emerging issues before they cause crashes, remote monitoring can head off disruptive and costly information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments powered by a combination of platforms.
How Your New Orleans Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in New Orleans or anywhere in the state of Louisiana, Progent's online computer support engineers can deliver professional and affordable system support the moment your organization has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your New Orleans company deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with ordinary network issues, Progent’s Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to address unexpected network crises or especially tough integration projects.

Details of Progent's Remote Computer Services for New Orleans
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services give businesses in New Orleans or throughout the state of Louisiana unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, refined support tools, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.