Immediate Online Technical Support for New Orleans IT Networks
For businesses in New Orleans or anywhere in Louisiana, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the advanced technology needed to resolve the majority of information system problems rapidly. This reduces direct expenses because solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many remote support firms, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's skill at dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of optimized tools and field-proven methodologies that ensure the highest degree of efficiency for remote engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to interface to your company's system without violating network security.
Progent's sophisticated service reporting system maintains detailed histories for all support that Progent's clients have received. Progent's team engineers have access to the records of support rendered to every Progent client by any consultant. This history of anomalies and fixes is organized as a conveniently retrievable support database that permits Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical databases and allow fast response from vendors' in-house support staff so Progent's online consulting experts are able to come up with the best resolutions promptly.
Online support available from Progent to companies in New Orleans and throughout the state of Louisiana include:
Certified Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to help your business to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and certifies a consultant's technical skills at the master level. Cisco CCIEs know how to handle even the most challenging issues encountered in network infrastructure planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs provide excellent value since their deep expertise allows them to fix problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your computer system via advanced on-line support tools to perform efficient, secure, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices by delivering services such as:
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to clean up quickly after a serious penetration. Security support services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious assaults; setting up firewalls; building secure architectures for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a broad array of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your New Orleans Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk software products to address the particular needs of your company, or providing occasional phone support personnel to work with your in-house Help Desk resources to handle high-demand situations like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of experienced information technology professionals gives your computer users in New Orleans or anywhere in the state of Louisiana instant assistance from an efficient network service group with substantial background delivering phone support and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a solid driver of company productivity, and Progent's target is to solve instead of just annotate IT issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff can supply online advanced consulting expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in New Orleans, or anywhere in the state of Louisiana, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they result in network outages, remote monitoring can head off disruptive and expensive information system failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of platforms.
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in New Orleans or anywhere in the state of Louisiana, Progent's online computer support specialists can deliver professional and economical system support the moment your business requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to solve network problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your New Orleans company deals with a regular independent consultant or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to address unexpected system emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Offices in New Orleans
Progent's remote technical help services allow your New Orleans organization to realize the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will derive greater business worth by being more reliable, productive, and secure. Benefits to your business include:
- Convenient remote extension of your local IT resources
For most offices in New Orleans or anywhere in Louisiana, local network service resources, whether represented by freelance consultants or an internal IT staff, can take care of typical network issues. However, serious problems sometimes spring up when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local service personnel. In these instances, Progent's online support professionals offer an easy, fast, and affordable solution to supplement your local help and to pass on useful information to increase your ability to handle future problems locally.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller offices often depend on individual freelance service providers. Although freelance consultants have less overhead than larger support organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an IT crisis. As your network grows, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your network is always up and running.
- Create a Scalable Foundation for Seamless Growth
Companies typically begin with an IT architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs can get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly built environments need careful analysis, smart strategic planning, and wide technical knowledge to evolve to a network architecture that can deliver the solid foundation to meet vital business demands and ease future expansion.
- Interact with Problem Solvers Instead of Product Sellers
Smaller offices require advice and technical training to navigate through an ever more complicated array of product alternatives capable of accelerating business growth and enhancing efficiency. These companies do not need a network consultant who is attempting to earn a commission on a specific vendor's products. IT support and product selling can result in a situation where the proposed
solution is built around a profitable technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical expertise with the real interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 support, Windows 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be forced to allow minor problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by each consultant to every customer. The practice of documenting and archiving service activity results in more effective service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.