Immediate Remote Troubleshooting for New Orleans IT Networks
For businesses in New Orleans or anywhere in Louisiana, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support experts offer excellent value because they have the real-world background and have access to the sophisticated technology needed to solve most information system problems quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid situations where quick solutions somehow turn into large invoices. Progent's penchant for solving technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested processes that allow the highest level of effectiveness for online engineering help and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your system without violating corporate security.
Progent's powerful customer support reporting system includes detailed histories describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the details of support delivered to each customer by any consultant. This history of problems and fixes is structured as a conveniently exploitable internal database that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.
Remote technical support services offered by Progent to businesses in New Orleans and throughout the state of Louisiana include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support engineers can provide network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network consultants, and indicates a person's network technology knowledge at the expert level. CCIEs know how to deal with the most complex issues occurring in network design, installation, maintenance, protection, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent cost-effectiveness since their deep expertise enables them to solve problems rapidly. In many instances, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of the latest remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure devices. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet APs engineering support, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can strengthen the immunity of your Windows, macOS and OS X, Linux network against assaults or help your company to recover rapidly after a damaging breach. Security consulting services offered by Progent cover in depth data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent can provide expert remote consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for recovering services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to address a wide array of information technologies including network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help analyzing problems within UNIX/Linux systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your New Orleans Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the resources to build and maintain an internal Help Desk but who want quick communication with a reliable Call Center with professional telephone support as well as the ability to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and acts as a transparent extension of your established Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve complex network issues, or be available in those situations when your other resources are swamped.
Progent's Help Desk Call Center team of veteran network professionals provides your computer users in New Orleans or anywhere in the state of Louisiana fast communication with an effective support group with substantial experience delivering phone help and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a significant driver of business success, and Progent's target is to solve rather than just report technical problems.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team provides online and in-depth engineering support and education in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in New Orleans, or anywhere in the state of Louisiana, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so that your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into network outages, proactive monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks that support a mix of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in New Orleans or throughout the state of Louisiana, Progent's phone-based network support engineers are ready to provide expert and affordable system help whenever your organization requires it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix network problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your New Orleans organization relies on a regular independent consultant or employs an in-house IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to fix unexpected network crises or especially complex integration problems.
Details of Progent's Online Computer Services for New Orleans
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer offices in New Orleans or anywhere in the state of Louisiana the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your company world class network support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in New Orleans and is also ideal for networks in more remote regions of Louisiana that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for online service and asks for no monthly subscription fee for services provided during normal business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting services consist of system integration, MS Exchange consulting, network security design, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Software Design
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop source for network generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive IT solutions that align with the special requirements of your company.
- Sophisticated Online Access Software
Protected online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive onsite service call. State-of-the-art online connectivity software and expert technicians combine to enable Progent to repair most network issues quickly and economically. Progent is a pioneer in online support and remote network monitoring.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-conscious offices whose clients require instant recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical background, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the forefront of IT support, executing a wide range of IT projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class technical capability, but also a consultant with proven methods for using computer knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Companies who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.