Immediate Remote Troubleshooting for New Orleans IT Networks
For businesses in New Orleans or anywhere in Louisiana, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support experts offer excellent value because they have the real-world background and have access to the sophisticated technology needed to solve most information system problems quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid situations where quick solutions somehow turn into large invoices. Progent's penchant for solving technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested processes that allow the highest level of effectiveness for online engineering help and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your system without violating corporate security.
Progent's powerful customer support reporting system includes detailed histories describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the details of support delivered to each customer by any consultant. This history of problems and fixes is structured as a conveniently exploitable internal database that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.
Remote technical support services offered by Progent to businesses in New Orleans and throughout the state of Louisiana include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support engineers can provide network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development, SharePoint 2016 migration and hybrid integration support, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to help you business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn problems surrounding network infrastructure planning, integration, management, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs provide excellent value because their broad expertise enables them to fix problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of sophisticated on-line support technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity products. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points consulting help, Cisco wireless controllers support Services, Cisco VPN and Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up rapidly following a serious breach. Security consulting services available from Progent include: comprehensive data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; building safe architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of information technologies such as network infrastructure, email systems, system and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your New Orleans Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the resources to create an in-house Help Desk but who need fast communication with an effective Help Desk with proficient telephone assistance plus the expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent extension of your established Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the most difficult technical issues, or be available in hectic situations when your ordinary resources are swamped.
Progent's Call Center staff of veteran network experts offers your clients in New Orleans or anywhere in the state of Louisiana rapid access to a large support group with years of background offering phone support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant driver of company success, and Progent's policy is to resolve rather than simply report IT problems.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group provides remote advanced consulting expertise and education in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in New Orleans, or anywhere in the state of Louisiana, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive and automated. By anticipating emerging issues before they cause crashes, remote monitoring can head off disruptive and costly information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments powered by a combination of platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in New Orleans or anywhere in the state of Louisiana, Progent's online computer support engineers can deliver professional and affordable system support the moment your organization has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your New Orleans company deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to address unexpected network crises or especially tough integration projects.
Details of Progent's Remote Computer Services for New Orleans
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services give businesses in New Orleans or throughout the state of Louisiana unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in New Orleans and is also ideal for networks in more remote areas of Louisiana that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for phone support and imposes no monthly subscription fee for services delivered during regular business hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Programming
By providing a full service one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that meet the special needs of your company.
- Advanced Remote Connectivity Tools
Protected remote access allows Progent's service professionals to observe exactly what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand a costly onsite service call. State-of-the-art remote connectivity software and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online support and remote system monitoring.
- Support for Leading VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for High Network Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious organizations whose clients require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, refined support tools, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help by the minute. Consequently, you pay just for received services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to every client. The discipline of documenting and organizing support records results in more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.