Immediate Online Support for New Orleans Louisiana Computer Networks
For businesses in New Orleans Louisiana, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology required to resolve the majority of network problems quickly. This lowers immediate costs because service calls use up minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves even more with indirect costs by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many online service firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast fixes manage to end up as big invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies that promote the maximum level of efficiency for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to interface to your computer system without compromising corporate security.
Progent's sophisticated technical support database application maintains comprehensive histories of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of all help provided to each client by every consultant. This history of problems and resolutions is stored as an easily exploitable internal database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive support databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine optimal solutions in the least time.
Remote services provided by Progent to businesses in New Orleans Louisiana include:
Certified Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to help your company to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can resolve the most challenging problems occurring in network infrastructure design, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and coming up with workarounds or identifying program patches. CCIEs are an excellent value since their depth of experience enables them to solve problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your network by means of state-of-the-art remote support technology in order to perform fast, secure, and economical diagnosis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of networking devices by providing consulting services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recover rapidly after a serious breach. Security support services offered by Progent include: comprehensive data security and compliance audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent can provide advanced remote consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a broad spectrum of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that combine Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency remote help resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. The ProSight series of network management outsourcing services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your New Orleans Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in New Orleans Louisiana rapid assistance from an efficient network service group with extensive experience providing telephone-based help and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a significant contributor to company performance, and Progent's goal is to solve rather than just record technical issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides online advanced engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in New Orleans Louisiana remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so your network support is proactive rather than reactive. By detecting possible problems before they expand into network outages, automated monitoring can ward off stressful and expensive network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in New Orleans Louisiana, Progent's online computer support engineers can provide professional and cost-effective IT help whenever your business needs it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your New Orleans office deals with a regular freelance consultant or employs an in-house IT staff that can deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to fix sudden network crises or especially challenging integration problems.
Features of Progent's Online Network Support for New Orleans Louisiana
Progent's phone help, Internet-based troubleshooting, network security consulting, and system management services give offices in New Orleans Louisiana the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in New Orleans Louisiana and is also ideal for networks in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you are charged only for the services you use. Progent has no minimum charge for phone help and asks for no monthly retainer for services provided during normal business hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals who have experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core support offerings include technology integration, Microsoft Exchange consulting, system security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Management and Software Programming
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that address the unique requirements of your business.
- State of the Art Remote Access Tools
Secure remote access permits Progent's service professionals to observe exactly what your customers see. This makes it easier to find quick fixes to issues that might otherwise require a costly onsite service call. Cutting-edge online connectivity tools and expert engineers combine to allow Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious offices whose clients require instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.