Fast and Affordable Online Technical Support for New Orleans Louisiana Networks
For companies located in New Orleans Louisiana, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated tools needed to solve most information system issues rapidly. Efficient support lowers direct expenses since solutions require minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for online help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes manage to end up as big bills. Progent's penchant for handling problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven processes that ensure the highest level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's online support team to interface to your environment remotely without breaching corporate security.
Progent's proven customer support database application stores extensive documentation describing all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance rendered to every customer by every consultant. This database of trouble tickets and fixes is organized as a conveniently exploitable support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online consulting experts are able to determine the best solutions in the least time.
Remote technical services provided by Progent to customers in New Orleans Louisiana include:
Authorized Windows Expertise
Progent's Microsoft-expert online support professionals offer computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to assist your company to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and certifies a person's networking knowledge at the master level. Cisco CCIEs can resolve even the most difficult challenges surrounding network design, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise enables them to solve problems quickly. In common instances, less seasoned engineers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your environment by means of the latest on-line troubleshooting tools in order to perform efficient, safe, and affordable analysis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure products by delivering services such as:
CISM and CISSP Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to bolster the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist you to clean up quickly following a damaging penetration. Security consulting services offered by Progent include: comprehensive information security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to address a wide range of information technologies including network architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that include Linux and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance troubleshooting problems within UNIX/Linux systems based on popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering services include:
How Your New Orleans Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants gives your computer users in New Orleans Louisiana immediate access to an efficient support group with substantial background offering phone support and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's goal is to fix rather than simply document IT issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff offers phone-based professional engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in New Orleans Louisiana remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your network support is proactive rather than reactive. By exposing looming trouble spots before they grow into crashes, remote monitoring can minimize inconvenient and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments based on multiple OS platforms.
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in New Orleans Louisiana, Progent's phone-based computer support specialists are ready to provide expert and economical IT support the instant your business requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your New Orleans office deals with a local freelance support technician or maintains an in-house IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to handle unexpected system crises or especially tough integration problems.
Features of Progent's Online Network Support for New Orleans Louisiana
Progent's phone help, remote troubleshooting, system security expertise, and network administration services offer businesses in New Orleans Louisiana the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk call center services and system administration, Progent's experts can provide your company world class IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in New Orleans Louisiana and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for online support and asks for no monthly subscription fee for support services provided during regular working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists with experience in designing, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support services consist of system integration, MS Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support for specific application areas. Help offered by the Application Experts staff covers:
Dynamics GP Support and Programming
MS Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Application Design
Amazon Marketplace Web Service Software Integration
By offering a full service centralized resource for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive IT solutions that address the special needs of your company.
- Advanced Online Connectivity Tools
Secure online connectivity permits Progent's service experts to see exactly what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite service call. Effective remote access software and expert technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in online support and remote system tracking.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for High Network Availability
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose workers need instant recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 Server maintenance, MS Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.