Fast Online Help for New Orleans Networks
Immediate Phone Support for New Orleans SystemsFor companies located in New Orleans or anywhere in Louisiana, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic jobs.

Progent's online technical support experts offer excellent value because they possess the practical experience and have access to the sophisticated technology necessary to resolve most network problems quickly. This reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid situations where speedy. minor solutions somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which allow the highest level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's computer system without breaching corporate security.

Progent's sophisticated technical support database application keeps comprehensive records for the service that Progent's clients have received. Progent's staff consultants have access to the specifics of support rendered to each client by every Progent consultant. This database of problems and solutions is organized as an easily searchable proprietary database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient solutions in the least time.

Online services offered by Progent to companies in New Orleans and throughout the state of Louisiana include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to build and maintain an in-house Call Center but who need fast access to an efficient Help Desk Call Center with professional phone assistance plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless addition to your existing Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for the most difficult technical problems, or be ready in overflow instances when your regular service providers are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your clients in New Orleans or anywhere in the state of Louisiana rapid contact with a large network service resource with substantial experience providing telephone-based consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant contributor to business productivity, and Progent's policy is to solve rather than merely document technical issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in New Orleans, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they result in downtime, system monitoring can minimize inconvenient and expensive network crises. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate multiple OS platforms.
How Your New Orleans Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in New Orleans or throughout the state of Louisiana, Progent's phone-based network support engineers are ready to provide effective and affordable IT help the instant your organization needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your New Orleans organization has a local independent consultant or maintains an in-house IT staff that can handle typical computer problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to resolve unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Organizations in New Orleans
Progent's remote technical help services allow your New Orleans organization to enjoy the benefits of timely, world-class network support without the cost of maintaining a full-time IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most offices in New Orleans or anywhere in Louisiana, local network service providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of network issues. On the other hand, major troubles might spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these cases, Progent's on-call service specialists offer a convenient, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your capability to handle future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller companies often rely on independent freelance consultants. While independent service people have less overhead than big support organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of fallback personnel may require your company to go without assistance during an IT crisis. As your business expands, network downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your network is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies often begin with an IT system implemented on a modest budget. Without a strong framework, band-aid fixes can get piled onto a weak foundation. When a network grows, stability and expandability issues can impede the success of the organization. These poorly designed environments need proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture able to provide the solid foundation to meet critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of product options available for accelerating business success and enhancing efficiency. These companies do not need a network engineer who is motivated to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, refined support software, and familiarity with corporate IT allow companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the forefront of network service, performing a wide variety of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only world-class technical help, but also a consultant with field-tested methods for using technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to every customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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