Consulting Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile smartphones were at one time among the most successful solutions for achieving anytime-anywhere access to email, scheduling, web programs, and other critical business information. Progent can provide New York City, New York businesses the services of BlackBerry-premier professionals who can assist organizations to manage existing BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the sophistication of small business IT technology has expanded, and as the need for world-class security, dependability, and recoverability has grown to be the norm for organizations of any size, effective deployment and support of BlackBerry technology has grown more challenging. To address areas like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small businesses frequently resort to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry environments affordably and effectively, doing away with the necessity for an in-house BlackBerry solutions expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote support model, gives small companies an economical solution for integrating BlackBerry products seamlessly into their IT network.

Progent's consultants can assist your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and email systems operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to help you monitor and control BlackBerry devices throughout your business, define security policies that are right for your business, develop custom mobile applications, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored quickly and thoroughly.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of BlackBerry wireless handsets, providing a single solution for handling key tasks like device deployment, updates, and deactivation while also providing a solid foundation for data protection and high availability. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry BES Server Integration Support

BlackBerry BES Server features a variety of security capabilities starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in adjusting degrees of protection to match the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can assist you to choose powerful security features and enable them wirelessly. Examples of these over-the-air selectable security features include:

  • Disable a device
  • Erase data from a misplaced or stolen smartphone
  • Lock out Bluetooth
  • Activate built-in protection against malware

BlackBerry Enterprise Server also offers versatility in selecting ways to keep mobile users from installing or running unsecure or prohibited software. Progent can assist you to select blocking processes like:

  • Specify exactly what programs are allowed on the device
  • Block external software from using non-volatile storage on the device
  • Select which functions external applications can use on the smartphone
  • Restrict the kinds of access external programs running on the device can initialize
  • Prevent all external software from being loaded or executed on the smartphone

How Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to architecting mobile workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out basic support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can in addition assist your business to troubleshoot a wide array of issues concerning synchronization, handset detection, email reconciliation, web browsing, mobile connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small office networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support costs at a minimum and, by resolving issues promptly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, configuring wireless program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist your company to select and install appropriate security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry consultant offers expertise in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Expert
To contact Progent about professional support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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