Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs were once among the most successful solutions for achieving location-independent access to email, calendars, web applications, and other critical business information. Progent offers New York City, New York companies support from BlackBerry-premier professionals who can assist businesses to manage existing BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the sophistication of small company networks has increased, and as the demand for world-class security, reliability, and recoverability has grown to be the standard for businesses of any size, effective deployment and support of RIM BlackBerry solutions has grown more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small organizations frequently turn to external consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, eliminating the necessity for an in-house BlackBerry solutions expert and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, combined with Progent's proven remote service delivery model, gives small companies an affordable alternative for integrating RIM BlackBerry products seamlessly into their information network.

Progent's experts can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your database and email systems function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use administration tools to help you monitor and support BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize wireless applications, and make sure that your network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored quickly and safely.

Technical Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry wireless handsets, providing a single solution for controlling critical jobs such as device deployment, updates, and deactivation and also providing a strong foundation for security and high availability. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange, Novell GroupWise, or Domino messaging platforms and BlackBerry users and allows wireless synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Help

BlackBerry Enterprise Server features a wealth of data protection capabilities starting with advanced data encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent versatility in adjusting degrees of security to match the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can assist you to select advanced security features and activate them remotely. Samples of these wirelessly selectable security features include:

  • Lock down a smartphone
  • Wipe information from a lost or stolen smartphone
  • Lock out Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting ways to prevent users from loading or running unsafe or unauthorized applications. Progent can help you to choose blocking processes like:

  • List precisely which programs are permitted on the device
  • Block external software from allocating persistent storage on the BlackBerry smartphone
  • Select what functions external software can access on the BlackBerry smartphone
  • Restrict the types of access external applications running on the device can initialize
  • Prevent all external applications from being installed or executed on the BlackBerry smartphone

Progent's Remote BlackBerry-certified Support is Fast and Affordable
For companies in New York City, New York who want fast and economical help from an authorized BlackBerry support professional, Progent delivers efficient remote assistance from a seasoned network support staff who have provided IT solutions to organizations in every state in the country. (See Progent's customer testimonials.)

Remote consulting services eliminates travel costs and lets engineers fix technical issues quickly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry solutions and offer expert support in areas including resolving synchronization issues, configuring BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant network infrastructure for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures such as resolving enterprise activation issues, registering and removing BlackBerry device users, setting activation passwords, implementing wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to use management software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist your company to select and implement appropriate security options.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, install the MDS and Instant Messaging, deploy access control lists, manage Exchange data flow, create, edit, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, troubleshoot, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements analysis, system design, roll-out strategy and implementation, performance optimization, design of a high-availability environment, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to create a wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry BES Server, help you to determine which administration model and physical components match your requirements, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software versions, processors and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can assist you to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security engineers to perform network-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
In order to get in touch with Progent about consulting support for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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