Small business IT networks situated throughout the state ofNew Yorkcan now have immediate remote help from a Cisco qualified CCIE network professional to assist with the toughest problems that threaten their computer network. Progent maintains the most extensive group of CCIE network consulting experts available online of any independent service organization in the country. Rates are reasonable, charges are per minute, sign-up is quick, and support is unbeatable.

In case yourNew Yorkoffice is outside of major urban areas such asNew York City, Buffalo, Rochester, Yonkers, or Syracuse, contact with qualified CCIE experts could be difficult to find during a crisis. This could mean lost revenue for your business. By utilizing Progent, you have access to a Cisco certified CCIE engineer ready to offer the assistance to keep your computer network operating.

Why is Support from a Cisco-certified CCIE So Significant?
A CCIE is a world-class infrastructure expert who qualifies for this elite title only after strenuous testing supervised by Cisco. CCIEs can deal with even the most sophisticated problems surrounding computer network interfacing, repair, and configuration. Progentís CCIEs operate freely with Cisco's in-house engineers in identifying anomalies with IOS software and developing workarounds or downloading software updates to correct bugs. The vast majority of CCIEs are employed by large corporations or nationwide Internet providers, and so their services are not readily available to the general public.

For small and midsize businesses in New York, Progent offers easy, fast, and affordable online access to Cisco CCIE support professionals. CCIEs are highly-qualified networking gurus who are awarded this prestigious classification only as a result of intense examination by Cisco. CCIEs can resolve the most complicated problems surrounding network design, configuration, performance, repair, and support. Progentís CCIE experts cooperate closely with Cisco in-house staff in analyzing problems with Cisco's IOS software and developing workarounds or obtaining patches to resolve problems. Progent can provide fast online support from a CCIE so that you are able to receive timely assistance for complex network issues that are impacting business efficiency but are beyond the expertise of your usual IT support resources. Progent's CCIE consulting experts can access your environment via advanced remote support technology to deliver quick and cost-effective diagnosis and repair of critical network difficulties.

Ways Progent's CCIEs Offer Expertise with Cisco-based Networks in New York
Progent's Cisco-certified network engineers offer high-level support for a wide array of Cisco technologies such as:

Cisco ASA 5500-X Next Generation Firewalls with Firepower and PIX Security Appliances
The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. After Cisco's purchase of Sourcefire, the entire family of ASA 5500-X devices can be provisioned to support Firepower Services, based on Sourcefire's Snort technology, which is the market's most deployed network intrusion protection system. Firepower services bring powerful new capabilities including advanced malware protection (AMP), URL filtering, dynamic threat analytics, and security automation. Progent's Cisco-certified CCIE network consultants can assist your company to manage your legacy PIX or ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your business to design, deploy, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services. Read more details about Cisco ASA Next Generation Firewalls with Firepower configuration and debugging support.

Cisco Routers
Progent's CCIE and CCNP Premier consultants can help your company to plan, setup, and maintain an integrated business network that can streamline operations, reduce expenses, and speed up investment payback. By teaming Cisco integrated services routers with Cisco Catalyst switches support and Aironet indoor and outdoor APs deployment help or Meraki cloud-managed APs setup services, Progent can significantly increase the business value of your network infrastructure in New York. Progent offers extensive off-site troubleshooting. To learn more concerning Progent's expertise in Cisco routers, refer to Cisco Routers Engineering Support.

Cisco Aironet and Meraki 802.11ac Access Points and Wireless Controllers
Progent can provide access to a Cisco-certified Wi-Fi integration consultant to assist your business to plan, deploy, maintain and troubleshoot a converged wired and wireless ecosystem integrating a wide array of wireless technologies that provide the same security, extensibility, and manageability you demand from a wired network. Progent's Aironet Wireless Access Point experts, Meraki Access Point specialists, and Cisco wireless controller experts can assist you to support early-generation Wi-Fi products from Cisco or upgrade efficiently to current 802.11ac Wi-Fi technology. Progent can also assist you to perform efficient Cisco wireless IP phone configuration with Aironet and Meraki access points for mobile onsite telephony. Progent's CISM, CISSP, and ISSAP security specialists can show you how to build security into your WLAN and your business operations. Progent's disaster recovery planning consultants and business continuity planning consultants can show you how to deploy the HA technology built into Cisco's wireless and wired products so your converged infrastructure delivers continuing business value. Progent offers value-priced online and on-premises Wi-Fi site surveys to help you to design and install a wireless network with customized wireless access point clusters optimized for your specific office layout, building structure, and intended application.

Cisco VoIP Phone and IP Video Phone Solutions
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP trunking, installing ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Cisco Unified Communications Manager (CUCM) and Cisco CallManager Unified Messaging
Cisco Unified Communications Manager, originally branded CallManager, is the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express (CME) offer an advanced IP-PBX by integrating tightly with unified messaging apps like Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's Cisco-certified CUCM consultants can assist with any facet of CUCM setup and troubleshooting in areas that include integrating Cisco VoIP phones and video phones, designing dial plans, configuring SIP connections and PSTN support, installing ISR G2 routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Exchange Server and Skype for Business.

Cisco, Nexus and Meraki Switches
Progent's Cisco-certified CCIE network technology consultants offer expert online and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small or midsize organizations and campus networks to giant data centers and public clouds. Progent can show you how to deploy Cisco's quickly evolving switch solutions to achieve the throughput, expandability, uptime, virtualization support, security and ease of management required for your organization. To learn about Progent's consulting and support services for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting and support services. For details about Progent's consulting and support for Cisco's Nexus family of switches, refer to Cisco Nexus switch support. For details about Progent's support services for Meraki switches, visit Meraki switches consulting and troubleshooting services.

Cisco Security Products
Progent can provide a certified CCIE or Cisco Certified Network Professional (CCNP) to help you to select, deploy, and support Cisco security solutions. Progent's CISM and CISSP security professionals can show you how to design security into your business processes in New York and Progent's GIAC-certified information assurance experts can help you to plan and operate SIEM solutions that allow you to comply with regulatory mandates for security incident reporting. Progent can assist you to produce a written security strategy to establish clear security policies, deploy scanning and tracking software, design and install a protected network infrastructure that includes technology from a variety of vendors, offer outgoing spam and virus filtering with content filtering for in-bound and outbound email, and advise you about procedures to maximize the safety of your infrastructure. Progent's security expertise can help you implement an ASA Next Generation firewall, set up safe remote access to messaging and business information, and implement or repair Virtual Private Networks. To learn additional information concerning Progent's expertise with Cisco security and VPN technology, go to Cisco VPN and Protection Professional Expertise.

SIP Connectivity Solutions: SIP PSTN Trunks and CUBE Configuration Expertise
Progent's Cisco-certified SIP infrastructure consultants and CUBE integration experts can assist you to plan, deploy, maintain, troubleshoot and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE-connected IP PSTN trunks. Progent offers cost-effective remote or on-premises expertise to assist businesses to move efficiently to an advanced communications ecosystem that delivers accelerated return on investment. Progent's certified Microsoft collaboration experts can help you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

Cisco Network Management Solutions
Progent's Cisco-Premier network management engineers can help you to use Cisco's network management tools in combination with an array of powerful third-party programs to develop a comprehensive network management toolkit to keep your infrastructure operating smoothly, conserve expensive resources, secure your information, recover rapidly from hardware breakdowns or malicious attacks, and allow you to scale or repurpose network hardware effectively and affordably as your New York company grows.

Progent can also assist you to utilize network management utilities to analyze and classify network data to implement traffic shaping, which allows you to set up Cisco routers to enforce different throughput restrictions on certain types of processes according to the priorities you assign. By storing and sorting data packets that exceed your committed rates, and by giving preference to the most important applications, traffic shaping can prevent ISP overage charges from spiraling out of reach and/or avoid gaps in productivity resulting from indiscriminate enforcement of your network bandwidth limits during periods of heavy demand. To find out more concerning Progent's network management consulting services for Cisco-powered networks, see Network Management Engineers for Cisco-based Networks.

NetApp and Cisco Cloud Architecture Consulting
FlexPod Datacenter is a service-oriented private cloud architecture created and validated together by NetApp and Cisco to consolidate servers, network infrastructure and storage resources for hosting critical business applications and management tools. To find out more details concerning Progent's consulting services for NetApp and Cisco cloud integration, refer to NetApp and Cisco Cloud Platform Consulting Services.

How to Get in Touch with a Certified CCIE Network Engineer Now
To see how you can get in touch with a Certified CCIE for remote assistance in New York, call 1-800-993-9400 or visit Urgent Online Network Help.



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    Windows 8.1 is designed to power computers ranging from smart phones and tablets to power-user desktops. An abundance of innovative features, such as touch screen interface and iconic tile GUI, offer a broad range of benefits for organizations who know how to exploit them. Progent's Microsoft-certified experts can assist get your organization up the learning curve with Windows 8.1 and make sure you derive significant competitive value from the operating system's various new and enhanced technologies.

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    Progentís Microsoft-certified engineers can help you to update your application servers or workstations from 32 bits to 64 bits. Progent can assist your company to understand the costs and advantages of upgrading to 64-bit processing, plan an efficient migration process that reduces operational disruptions, and offer inexpensive, expert online support to assist your company to configure 64-bit software and application programs on your existing hardware.

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    Progent's UNIX family support services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience provides you with a convenient one-stop source to show you how to create and maintain a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Mandrake.

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    ProSight Email Guard Spam Filtering Professionals

    Progent's ProSight Email Guard solution uses the technology of top information security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter.

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    Progent can help you in any and all phases of your upgrade to Exchange 2016 including planning high availability architecture for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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    Progent can assist you in any and all phases of your upgrade to Exchange 2016 including designing high availability system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    64-bit Server Professional

    Progent's Microsoft-certified consultants can help you design, document, implement, manage, and troubleshoot a network-wide move to 64-bit server and client OS software and business applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the key 32-bit programs which you want to retain as well as the latest 64-bit versions of applications you plan to run.

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    Progent's Juniper-authorized NetScreen consultants can assist you to configure and optimize NetScreen 5000 series routers, migrate from older NetScreen devices to more current Juniper technologies, and troubleshoot network infrastructure issues in Juniper-only or mixed-vendor environments.

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  • Subscription Postini
    Antivirus Technical Support

    E-Mail Guard represents a complete service for blocking spam and virus attacks. E-Mail Guard addresses the security and administration of corporate email by offering constantly improved spam and virus blocking, policy management, content filtering, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and analysis tools as well as outbound email filtering to help you troubleshoot your email environment and specify and regulate company security policy.

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  • Remote Technical Support Chief Information Officer
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    Progent can provide small businesses with an IT management professional who can function as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you deploy sensible technology to enhance business processes so they match more closely with your corporate objectives. Your business can create and install a well thought out information technology plan without incurring the expense of a full-time Chief Information Officer.


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