Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Immediate Online Technical Support for New York City IT Networks
For businesses located in New York City or anywhere in the state of New York, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage because they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions require minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company benefits even more with indirect costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote consulting experience is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to typical online support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial bills. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and field-proven methodologies that promote the highest level of effectiveness for online consulting and repair for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to interface to your company's environment without breaching corporate security.
Progent's powerful customer support database system stores detailed records describing the support that Progent's customers have received. Progent's team consultants have the benefit of the records of services delivered to every customer by any engineer. This archive of trouble tickets and solutions is structured as a readily searchable support database that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists can determine the best resolutions in the least time.
Online support offered by Progent to companies in New York City and throughout the state of New York include:
Certified Windows Experts
Progent's Microsoft-qualified remote support experts can provide computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business Server migration consulting, Lync Server management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop support services to help your business to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and validates a person's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult issues occurring in network infrastructure planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience enables them to resolve problems quickly. In many cases, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your network via the latest on-line support tools to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of connectivity products. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points consulting help, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist you to clean up rapidly following a serious penetration. Security consulting services offered by Progent cover thorough network security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for recovering services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a wide range of information technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your New York City Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the money or time to assemble and manage an in-house Help Desk but who need fast access to a reliable Help Desk with proficient telephone support plus the technical depth to escalate complex problems to advanced consultants.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or improving your established one, selecting or modifying Call Center software to address the particular demands of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with demanding events such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology professionals provides your clients in New York City or anywhere in the state of New York rapid contact with a dependable support group with substantial background providing phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center the reputation as a crucial contributor to business success, and Progent's intent is to fix rather than simply report network problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth consulting expertise and training in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in New York City, or anywhere in the state of New York, online hybrid network monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By anticipating possible problems before they cause full-scale emergencies, remote monitoring can ward off disruptive and expensive network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks based on multiple OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in New York City or anywhere in the state of New York, Progent's phone-based network support specialists can deliver professional and affordable IT help the moment your company needs it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your New York City business has a local freelance consultant or employs a full time IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to address sudden system emergencies or especially challenging integration problems.
Features of Progent's Online Computer Support for New York City
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give businesses in New York City or throughout the state of New York unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your business enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in New York City and is also ideal for customers in geographic regions of New York that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for phone service and asks for no ongoing retainer for services delivered during regular business hours. This keeps you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting services include technology integration, Microsoft Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Support available from the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Management and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized resource for network generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that meet the specific requirements of your business.
- State of the Art Remote Access Software
Secure remote access allows Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick fixes to issues that might otherwise require a costly personal service call. Effective online access tools and experienced technicians together enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Uptime
For organizations with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious organizations whose clients need instant access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT knowledge, refined support software, and familiarity with corporate IT allow companies to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, in the trenches of network service, executing a wide range of technical projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to each client. The discipline of detailing and archiving service activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.