Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
Fast and Affordable Online Technical Support for New York City Information Networks
For companies located in New York City or anywhere in the state of New York, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.
Progent's remote support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you actually get. Unlike many remote support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate scenarios where quick solutions manage to end up as substantial bills. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and proven methodologies that ensure the maximum level of efficiency for online consulting and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's network without violating corporate security.
Progent's proven customer support database system includes comprehensive documentation describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of services delivered to each client by every consultant. This database of anomalies and solutions is organized as a quickly exploitable internal knowledge base that enables Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft make available other vast technical databases and allow fast access to manufacturers' internal support staff so Progent's remote service specialists are able to arrive at the best solutions promptly.
Online technical support services offered by Progent to businesses in New York City and throughout the state of New York include:
Authorized Windows Expertise
Progent's Microsoft-qualified online service engineers can deliver computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to assist you company to deploy, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs can resolve even the most difficult challenges surrounding network infrastructure design, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep experience allows them to fix problems quickly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your network using sophisticated remote troubleshooting technology to provide fast, safe, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of networking products by delivering consulting services such as:
CISSP and ISSAP Qualified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to clean up quickly after a damaging penetration. Security solutions available from Progent include: in depth information security assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide array of computer technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your New York City Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for organizations who lack the budget to support an internal Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless extension of your established Call Center resources. Progent's Virtual Call Center can operate as a an escalation resource to resolve the toughest technical challenges, or be ready in overflow instances when your regular resources are too busy.
Progent's Help Desk staff of veteran information technology experts gives your customers in New York City or anywhere in the state of New York quick communication with a reliable technical support group with substantial experience delivering telephone-based help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a crucial enabler of company performance, and Progent's goal is to resolve and not simply record network problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in New York City, or anywhere in the state of New York, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your IT support is proactive rather than reactive. By spotting possible problems before they cause network outages, proactive monitoring can minimize disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments based on a mix of OS platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in New York City or anywhere in the state of New York, Progent's online computer support specialists are ready to provide effective and economical system help the instant your company needs it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your New York City company relies on a local freelance consultant or maintains a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the experience to solve unexpected system crises or especially complex integration projects.
Features of Progent's Online Network Services for New York City
Progent's phone support, remote repair, network security consulting, and system administration services give offices in New York City or throughout the state of New York unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your office world class IT support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in New York City and is also ideal for customers in geographic regions of New York that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for online help and imposes no monthly subscription fee for services provided during regular working hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized professionals who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support services include system integration, Microsoft Exchange Server consulting, network security planning, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting support for critical application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management Support and Software Design
Amazon MWS Programming and Debugging
By providing a full service one-stop source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that address the specific requirements of your company.
- Advanced Online Access Tools
Secure online access permits Progent's support experts to see precisely what your customers see. This makes it easier to produce quick fixes to issues that might otherwise require an expensive onsite service call. State-of-the-art remote connectivity tools and expert engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote network analysis.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Support for Maximum Network Availability
For offices with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each staff member to every client. The practice of detailing and organizing support records allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.