Immediate Online Support for New York City New York Computer Networks
Immediate Online Help for New York City SystemsFor companies in New York City New York, Progent provides online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical online service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven processes which permit the highest degree of effectiveness for remote consulting and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to link to your network remotely without compromising system security.

Progent's advanced technical support database system keeps thorough records for the service that Progent's customers have received. Progent's team engineers have access to the specifics of all help provided to every Progent customer by every Progent engineer. This archive of problems and responses is organized as a readily exploitable support knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft open up other massive support databases and allow fast response from vendors' internal engineering staff so Progent's online consulting specialists can arrive at optimal resolutions promptly.

Online technical support services available from Progent to businesses in New York City New York include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or improving your existing organization, evaluating or customizing Help Desk software to meet the unique requirements of your corporation, or adding occasional online staff to work with your internal Call Center resources to deal with unusually busy situations like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in New York City New York immediate access to an efficient support group with extensive experience delivering phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of business productivity, and Progent's intent is to fix and not merely document IT problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team offers remote professional engineering support and education in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in New York City New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting emerging problems before they grow into downtime, system monitoring can minimize stressful and costly information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems based on a variety of OS platforms.
How Your New York City Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in New York City New York, Progent's online computer support specialists are ready to deliver effective and affordable system help the moment your organization has to have it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to solve computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your New York City company works with a regular independent consultant or maintains an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to fix sudden network crises or particularly complicated integration problems.

Features of Progent's Online Computer Services for New York City New York
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services give businesses in New York City New York the greatest leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk call center support and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical expertise, refined support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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