Fast Online Technical Support for New York City New York IT Networks
Immediate Remote Support for New York City NetworksFor companies in New York City New York, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the advanced tools necessary to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions require fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many remote service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and proven methodologies which promote the maximum level of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to access your system without compromising system security.

Progent's sophisticated customer support reporting system stores extensive records for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of assistance provided to each Progent customer by any Progent consultant. This database of anomalies and responses is organized as a readily retrievable support database that permits Progent's remote support experts to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts can come up with optimal solutions in the least time.

Online support services provided by Progent to customers in New York City New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical projects economically and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk or enhancing your current organization, identifying or customizing Call Center software to handle the particular needs of your company, or providing temporary phone support staff to supplement your in-house Help Desk team to handle unusually busy events like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center team of seasoned information technology experts gives your workers in New York City New York quick contact with a large technical support resource with extensive experience providing telephone-based support and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant contributor to business performance, and Progent's goal is to solve and not just report network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in New York City New York online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so that your IT support is proactive and automated. By exposing possible issues before they evolve into crashes, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a combination of operating systems.
How Your New York City Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in New York City New York, Progent's phone-based computer support engineers can deliver professional and cost-effective IT support whenever your company requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-premises service calls.

Even if your New York City business works with a regular independent support technician or employs a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to handle unexpected network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in New York City New York
Progent's remote technical help services allow your New York City organization to enjoy the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT organization. Your network will derive greater business value by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    For most businesses in New York City New York, local computer support resources, whether represented by outside consultants or an internal maintenance staff, can handle the majority of network problems. However, IT crises may occur when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online support experts provide a convenient, fast, and budget-friendly solution to supplement your regular help and to transfer valuable information to increase your ability to deal with future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller organizations commonly depend on independent freelance service providers. Although freelance service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback help may force your business to wait for help during an emergency. As your business expands, network downtime and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service experts to make sure your IT system remains available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled on top of a shaky foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. Such poorly designed systems require proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet critical business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies require advice and technical education to navigate through an increasingly complex array of technology alternatives available for accelerating business success and improving productivity. They hardly need a network consultant who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of network service, executing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not just world-class technical skills, but also a support engineer with proven methods for using computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each consultant to every client. The practice of documenting and organizing service activity results in more efficient service and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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