Fast Online Help for New York City Networks
Fast Phone Support for New York City SystemsFor organizations located in New York City or anywhere in New York, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional value because they have the practical experience and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces direct costs since solutions require minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike typical online support companies, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where fast solutions somehow turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes which allow the maximum level of effectiveness for online consulting and repair for information networks of all sizes. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to link to your company's network without breaching system security.

Progent's proven technical support reporting system includes extensive records for all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance provided to each customer by any Progent engineer. This database of anomalies and resolutions is structured as a readily searchable support knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft make available other massive technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's online service experts are able to arrive at optimal solutions promptly.

Remote services offered by Progent to customers in New York City and throughout the state of New York include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to execute critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your current one, identifying or modifying Call Center software to handle the unique needs of your company, or providing temporary phone support personnel to reinforce your existing Call Center team to handle unusually busy events such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of experienced information technology experts provides your workers in New York City or anywhere in the state of New York instant communication with an effective technical support resource with extensive background providing phone help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a solid contributor to business efficiency, and Progent's policy is to solve rather than simply document IT problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in New York City, or anywhere in the state of New York, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your IT support is proactive rather than reactive. By anticipating looming issues before they result in crashes, automated monitoring can head off stressful and costly information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by a combination of OS platforms.
How Your New York City Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in New York City or throughout the state of New York, Progent's phone-based network support engineers are ready to provide effective and economical system support the instant your company has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your New York City organization deals with a regular independent consultant or maintains an in-house IT staff that can handle ordinary computer problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden network crises or especially challenging integration problems.

Features of Progent's Remote Computer Support for New York City
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer companies in New York City or throughout the state of New York unparalleled leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can deliver your office world class network support while permitting you to eliminate the cost and hassle of carrying a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical background, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the front lines of network support, performing a wide range of technical projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to every client. The discipline of documenting and organizing service records allows more efficient support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.