On-premises and Remote Computer Consulting

Immediate Online Support for New York City New York Computer Networks
For companies in New York City New York, Progent provides online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical online service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven processes which permit the highest degree of effectiveness for remote consulting and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to link to your network remotely without compromising system security.

Progent's advanced technical support database system keeps thorough records for the service that Progent's customers have received. Progent's team engineers have access to the specifics of all help provided to every Progent customer by every Progent engineer. This archive of problems and responses is organized as a readily exploitable support knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft open up other massive support databases and allow fast response from vendors' internal engineering staff so Progent's online consulting specialists can arrive at optimal resolutions promptly.

Online technical support services available from Progent to businesses in New York City New York include:

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier remote service professionals can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of platform support services including Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Microsoft Office Access Application Development and Troubleshooting, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a wide array of affordable desktop services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and certifies a person's networking skills at the master level. CCIEs can resolve the most difficult issues occurring in network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value since their depth of expertise enables them to solve problems quickly. In common cases, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment via advanced on-line support tools in order to perform fast, safe, and economical analysis and remediation.

  Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure devices. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs deployment support, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.

• CISM and CISSP Certified Network Security Consultants
  Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate rapidly after a damaging breach. Security solutions offered by Progent include: thorough information security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent can provide expert remote support to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware making up the basic network infrastructure.

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to address a broad spectrum of computer technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can offer urgent phone-based help analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
  — Apple Mac OS X
  — Solaris
  — IBM AIX Open UNIX
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — Silicon Graphics IRIX (SGI/IRIX)
  

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:

• Help Desk Call Center Support
  Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.

  Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or improving your existing organization, evaluating or customizing Help Desk software to meet the unique requirements of your corporation, or adding occasional online staff to work with your internal Call Center resources to deal with unusually busy situations like software transitions, mass updates, or rolling out new applications.

  Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in New York City New York immediate access to an efficient support group with extensive experience delivering phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of business productivity, and Progent's intent is to fix and not merely document IT problems.

• Applications Services: Education, Programming, and Integration
  Progent's Applications Experts Team offers remote professional engineering support and education in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.

• Centralized and Streamlined Administration of Hybrid Cloud Networks
  Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

• Online IT Infrastructure Monitoring and Reporting Services
  Progent offers businesses in New York City New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting emerging problems before they grow into downtime, system monitoring can minimize stressful and costly information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems based on a variety of OS platforms.

Even if your New York City company works with a regular independent consultant or maintains an in-house organization that can deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to fix sudden network crises or particularly complicated integration problems.

Features of Progent's Online Computer Services for New York City New York
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services give businesses in New York City New York the greatest leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk call center support and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

• Fast Phone Contact with Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in New York City New York and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support utilities, technical information, and on-going training.

• Per Minute Rates to Reduce Costs
  Progent provides remote support on a per-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone help and asks for no periodic subscription fee for support services delivered during regular working hours. This protects you from paying big bills for simple repairs.

• Access to Cisco Certified Network Design Professionals
  Progent's certified experts for Cisco offers help from on-staff professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.

• Application Experts Team
  Progent's core consulting services consist of system integration, MS Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for specific business applications. Help available from the Application Experts staff includes:
  — Dynamics GP Consulting and Customization
  — Microsoft Office Project and Project Online Training
  — Office 365 solutions support
  — Office Excel and Office 365 Excel Consulting and VBA Programming
  — Microsoft Office Word and Office 365 Word Help
  — Business Information (BI) Reporting Development and Training
  — Power BI Solutions
  — UNIX, Linux and Solaris Help
  — MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
  — Oracle Management Support and Software Programming
  — MySQL Database Administration and Application Development
  — Apple Mac Support
  — Amazon MWS Application Development

  By offering a full service one-stop resource for IT generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that meet the specific needs of your company.

• Advanced Remote Connectivity Tools
  Secure online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require an expensive personal service call. State-of-the-art remote connectivity tools and expert engineers together allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote system tracking.

• Compatibility with Mainstream VPN Products
  Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

• 24-hour Support for High System Uptime
  For organizations with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high network uptime.

• Help Desk Call Center
  Progent's Help Desk support programs are intended especially for budget-conscious companies whose clients require instant access to a Help Desk service with expert phone support and complete escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical expertise, refined support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Full Line of Server Platforms
  Progent offers in-depth support for Microsoft’s leading server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 R2 migration, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services provided during regular business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.

• 24x7 Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only support companies to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability losses.