Immediate Online Technical Support for New York City Networks
Immediate Remote Help for New York City SystemsFor organizations in New York City or anywhere in the state of New York, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified security experts to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve most information system problems quickly. Efficient support lowers direct costs because solutions require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you actually get. Unlike typical remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs somehow end up as big tabs. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies which allow the highest level of effectiveness for remote technical support and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to connect to your system remotely without violating corporate security.

Progent's powerful service reporting system includes extensive histories of all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of support provided to every client by any consultant. This history of anomalies and fixes is organized as an easily retrievable support database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to determine optimal solutions quickly.

Online technical support services available from Progent to clients in New York City and anywhere in the state of New York include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Call Center software to address the particular requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Call Center group to handle unusually busy events such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk team of veteran information technology experts gives your workers in New York City or anywhere in the state of New York quick communication with a dependable support resource with substantial experience providing phone help and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk recognition as a key enabler of company success, and Progent's target is to solve instead of merely track network issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth engineering support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in New York City, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By spotting looming issues before they result in network outages, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a mix of platforms.
How Your New York City Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in New York City or anywhere in the state of New York, Progent's online network support specialists can provide effective and economical system support the moment your organization needs it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair computer problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your New York City company has a local freelance support technician or employs a full time organization that know how to handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to handle sudden network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Businesses in New York City
Progent's remote network troubleshooting services allow your New York City business to realize the advantages of immediate, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will acquire greater business value by becoming more available, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in New York City or anywhere in New York, local network support resources, whether represented by outside consultants or an in-house maintenance staff, can solve typical technical problems. However, major troubles can strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support experts give you an easy, quick, and affordable way to supplement your local resources and to transfer useful information to increase your capability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller organizations commonly rely on individual freelance consultants. Although independent consultants have less overhead than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may require your business to go without assistance during an emergency. As your company grows, network downtime and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve support experts to make sure your network remains available.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. These poorly designed systems need careful assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture able to offer the stable foundation to handle vital business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies require advice and technical education to negotiate an ever more complex maze of product alternatives capable of promoting business growth and improving efficiency. These companies hardly need a computer engineer who is attempting to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, refined support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of network service, performing a wide variety of technical projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not just world-class technical skills, but also a consultant with field-tested methods for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to allow less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to every customer. The discipline of detailing and archiving service activity allows more effective support and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.