Fast Online Troubleshooting for New York City Networks
Immediate Online Technical Support for New York City SystemsFor businesses located in New York City or anywhere in the state of New York, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage because they possess the practical background and are equipped with the advanced tools needed to solve the majority of information system issues rapidly. Efficient support reduces direct costs because solutions use up minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support expertise is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you receive. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where quick repairs somehow turn into substantial bills. Progent's penchant for handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized technologies and field-proven methodologies which allow the highest degree of efficiency for remote technical support and repair for computer systems of any size. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's network remotely without breaching system security.

Progent's powerful technical support database application stores detailed documentation describing all service that Progent's clients have received. Progent's team engineers have access to the details of all help rendered to every client by any Progent engineer. This archive of trouble tickets and repairs is organized as an easily retrievable proprietary database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft open up additional massive technical databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can determine optimal solutions quickly.

Remote support offered by Progent to businesses in New York City and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for organizations who lack the resources to build and maintain an in-house Call Center but who require fast communication with an effective Help Desk Call Center with professional telephone assistance plus the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Call Center or revamping your current organization, evaluating or customizing Call Center application software to handle the particular needs of your business, or providing temporary phone support personnel to supplement your in-house Call Center resources to handle high-demand events like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your workers in New York City or anywhere in the state of New York rapid contact with an efficient support group with substantial background providing telephone-based consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a solid enabler of business success, and Progent's intent is to solve and not just report network problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers online and in-depth engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in New York City, or anywhere in the state of New York, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so that your computer support is proactive rather than reactive. By spotting potential issues before they grow into crashes, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support a variety of operating systems.
How Your New York City Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in New York City or throughout the state of New York, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT support the moment your organization needs it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your New York City business has a local independent consultant or employs an in-house organization that can handle the majority of network issues, Progent’s Microsoft certified consultants are available to provide a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the availability or the expertise to solve sudden system crises or particularly tough integration projects.

Features of Progent's Online Network Support for New York City
Progent's online support, remote repair, system security expertise, and network management services offer offices in New York City or anywhere in the state of New York unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk outsourcing support and network management, Progent's experts can provide your organization world class network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the forefront of IT support, performing a wide range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to every client. The discipline of detailing and archiving service activity allows more effective service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who won’t let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.