Fast and Affordable Online Troubleshooting for New York City Computer Networks
Urgent Online Consulting for New York City NetworksFor organizations located in New York City or anywhere in the state of New York, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support reduces direct costs since service calls use up minimal chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly important for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where fast fixes manage to turn into large bills. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies that permit the maximum degree of effectiveness for remote consulting and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to communicate with your computer system remotely without compromising network security.

Progent's advanced technical support database system keeps thorough documentation of the support that Progent's customers have received. Progent's authorized service personnel have access to the details of support provided to each Progent client by every consultant. This archive of problems and responses is structured as a quickly searchable proprietary database that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast support databases and permit fast access to vendors' in-house support staff with the result that Progent's online consulting specialists can find the most efficient resolutions in the least time.

Remote support services provided by Progent to clients in New York City and anywhere in the state of New York include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network consultants provides your clients in New York City or anywhere in the state of New York fast communication with a reliable network service resource with extensive experience delivering phone consulting and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of business productivity, and Progent's goal is to resolve instead of simply record IT problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth consulting support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in New York City, or anywhere in the state of New York, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By exposing looming issues before they expand into crashes, automated monitoring can ward off stressful and costly service breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks powered by a variety of platforms.
How Your New York City Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in New York City or anywhere in the state of New York, Progent's phone-based computer support specialists are ready to deliver professional and affordable IT support the instant your company requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your New York City company deals with a local independent consultant or employs an in-house organization that can deal with typical computer problems, Progent’s Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to fix unexpected system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in New York City
Progent's remote technical help services allow your New York City organization to have the benefits of on-call, enterprise-level IT support without the cost of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    With most organizations in New York City and throughout New York, local network support resources, whether represented by freelance consultants or an internal IT staff, can solve the majority of network problems. However, IT crises might occur when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's on-call support professionals give you an easy, fast, and affordable way to augment your local help and to transfer valuable information to improve your capability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller businesses often rely on independent freelance service providers. Although freelance service people carry less internal costs than larger support firms and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup help may require your business to wait for help during an IT crisis. As your network grows, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup service expertise to insure your IT system is always available.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically start with an IT system created on a modest budget. Lacking a proper infrastructure, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, stability and scalability issues can impede the success of the organization. These poorly built environments require careful analysis, smart long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to handle vital business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller companies require advice and technical training to navigate through an ever more complicated maze of product alternatives available for accelerating business success and improving efficiency. Businesses hardly need a computer consultant who is motivated to sell a certain vendor's products. Network support and product sales can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.