Fast Online Technical Support for New York City New York IT Networks
For companies in New York City New York, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the advanced tools necessary to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions require fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many remote service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and proven methodologies which promote the maximum level of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to access your system without compromising system security.
Progent's sophisticated customer support reporting system stores extensive records for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of assistance provided to each Progent customer by any Progent consultant. This database of anomalies and responses is organized as a readily retrievable support database that permits Progent's remote support experts to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts can come up with optimal solutions in the least time.
Online support services provided by Progent to customers in New York City New York include:
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers can deliver network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates an individual's networking knowledge at the master level. CCIEs can deal with even the most challenging challenges associated with network design, deployment, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness since their broad expertise permits them to resolve problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment via advanced remote troubleshooting technology to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading family of connectivity appliances. Cisco infrastructure consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can improve the defenses of your Windows, macOS and OS X, or Linux network against assaults or help you to clean up quickly following a damaging breach. Security support services available from Progent include: in depth information security assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to cover a broad spectrum of computer technologies including system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent online help analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical projects economically and on time. Progent's special online consulting services include:
How Your New York City Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting support can support you in creating an effective new Help Desk or enhancing your current organization, identifying or customizing Call Center software to handle the particular needs of your company, or providing temporary phone support staff to supplement your in-house Help Desk team to handle unusually busy events like software migrations, mass updates, or rolling out new business software.
Progent's Call Center team of seasoned information technology experts gives your workers in New York City New York quick contact with a large technical support resource with extensive experience providing telephone-based support and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant contributor to business performance, and Progent's goal is to solve and not just report network problems.
- Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in New York City New York online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so that your IT support is proactive and automated. By exposing possible issues before they evolve into crashes, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a combination of operating systems.
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in New York City New York, Progent's phone-based computer support engineers can deliver professional and cost-effective IT support whenever your company requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-premises service calls.
Even if your New York City business works with a regular independent support technician or employs a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to handle unexpected network crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Businesses in New York City New York
Progent's remote technical help services allow your New York City organization to enjoy the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT organization. Your network will derive greater business value by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
For most businesses in New York City New York, local computer support resources, whether represented by outside consultants or an internal maintenance staff, can handle the majority of network problems. However, IT crises may occur when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online support experts provide a convenient, fast, and budget-friendly solution to supplement your regular help and to transfer valuable information to increase your ability to deal with future issues in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller organizations commonly depend on independent freelance service providers. Although freelance service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback help may force your business to wait for help during an emergency. As your business expands, network downtime and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service experts to make sure your IT system remains available.
- Build a Scalable Basis for Smooth Growth
Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled on top of a shaky foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. Such poorly designed systems require proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet critical business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller companies require advice and technical education to navigate through an increasingly complex array of technology alternatives available for accelerating business success and improving productivity. They hardly need a network consultant who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of network service, executing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not just world-class technical skills, but also a support engineer with proven methods for using computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to permit minor problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each consultant to every client. The practice of documenting and organizing service activity results in more efficient service and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.