Fast and Affordable Remote Help for New York City New York Networks
Fast Remote Consulting for New York City SystemsFor businesses located in New York City New York, Progent provides remote technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional value because they possess the real-world background and have access to the advanced tools required to solve most network issues quickly. Efficient support lowers direct costs since solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable for businesses that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you receive. In contrast to many remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast repairs somehow end up as major tabs. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and proven methodologies which permit the maximum level of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your system remotely without compromising network security.

Progent's sophisticated technical support database application includes comprehensive documentation describing all service that Progent's customers have received. Progent's staff consultants have access to the specifics of assistance delivered to every customer by any Progent consultant. This history of trouble tickets and fixes is stored as a conveniently exploitable internal knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available additional extensive support databases and permit fast response from vendors' in-house support staff so Progent's online consulting specialists can determine the most efficient solutions in the least time.

Online technical support services available from Progent to customers in New York City New York include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight line of outsourced network management services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center team of seasoned network consultants gives your workers in New York City New York quick assistance from an efficient technical support resource with years of background delivering phone help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a solid driver of business performance, and Progent's policy is to fix and not simply document IT issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply online advanced consulting support and education in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in New York City New York remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your IT maintenance is proactive and automated. By spotting possible problems before they result in downtime, remote monitoring can avoid disruptive and expensive service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your New York City Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in New York City New York, Progent's online network support engineers can provide expert and cost-effective IT help the instant your organization has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-site service calls.

Even if your New York City organization deals with a local freelance support technician or maintains a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to handle unexpected network emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Offices in New York City New York
Progent's remote IT consulting services enable your New York City organization to enjoy the advantages of on-call, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic value by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    With most companies in New York City New York, local network support providers, whether represented by outside consultants or an internal IT staff, can deal with the majority of network issues. However, serious problems might occur when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local support people. In these cases, Progent's online support experts provide a convenient, quick, and affordable way to augment your local help and to transfer useful knowledge to increase your capability to deal with future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller organizations commonly rely on independent freelance consultants. Although independent consultants have less internal costs than larger consulting companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve help may force your company to go without help during an IT crisis. As your company grows, system downtime and problems with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically begin with an information architecture created on a shoestring budget. Lacking a proper framework, slap-dash fixes often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These badly built environments need careful assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a system architecture able to deliver the stable foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complex array of product options capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT experience, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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