Fast Online Support for New York City Computer Networks
Immediate Online Support for New York City SystemsFor organizations in New York City or anywhere in New York, Progent offers online support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic issues.

Progent's online support experts offer excellent value because they possess the real-world background and have access to the sophisticated technology required to solve most information system issues quickly. Efficient support reduces direct expenses because solutions accumulate minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially important in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many online service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's online support team to link to your company's network remotely without violating system security.

Progent's proven service database system includes extensive histories of all support that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance provided to every Progent client by any engineer. This database of trouble tickets and responses is organized as a readily retrievable support knowledge base that enables Progent's online support professionals to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting specialists can determine optimal solutions quickly.

Remote support offered by Progent to customers in New York City and throughout the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical projects economically and on time. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting expertise can guide you in building an effective new Help Desk or revamping your current organization, evaluating or modifying Help Desk software to address the unique requirements of your business, or adding temporary phone support staff to supplement your in-house Help Desk resources to deal with unusually busy situations like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network consultants offers your customers in New York City or anywhere in the state of New York immediate communication with an efficient technical support resource with years of background offering telephone-based help and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a solid enabler of business success, and Progent's aim is to resolve instead of merely report technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in New York City, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your network support is proactive rather than reactive. By detecting looming problems before they expand into network outages, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a variety of operating systems.
How Your New York City Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in New York City or anywhere in the state of New York, Progent's online network support engineers can provide expert and affordable system support whenever your business requires it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your New York City organization has a regular independent consultant or employs an in-house organization that know how to handle ordinary computer problems, Progent’s Microsoft certified engineers can offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the time or the knowledge to address unexpected network crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Companies in New York City
Progent's remote IT consulting services enable your New York City company to experience the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most companies in New York City or anywhere in New York, nearby network support providers, whether consisting of freelance consultants or a full-time IT staff, can take care of the majority of technical problems. However, serious problems might occur when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your local support people. In these instances, Progent's on-call service professionals provide an easy, fast, and budget-friendly solution to augment your regular help and to transfer valuable information to improve your capability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices commonly depend on independent freelance consultants. Although freelance consultants carry less overhead than big consulting companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your company expands, network downtime and trouble with vital software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies typically begin with an information system created on a modest budget. Lacking a proper framework, band-aid fixes often get piled on top of a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the business. These badly designed systems need careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a network architecture able to offer the stable foundation to handle critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need guidance and technical training to navigate through an increasingly complex array of technology alternatives capable of promoting business success and enhancing productivity. These companies hardly need a network consultant who is trying to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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