For office network systems located anywhere in the state ofNew York, Progent's Microsoft qualified professionals can provide online help and remote troubleshooting to resolve your network systems issues fast and affordably. Progent has acquired top-notch expertise, software utilities, and support databases to identify and repair network problems while avoiding the expense and time delays normally associated with on-site service visits.

If yourNew Yorkbusiness is located beyond the larger metropolitan areas such asNew York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer network support choices may be limited in expertise, or unavailable during a crisis. This can result in a computer network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progentís staff of expert network engineers average more than ten years of real-world industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the task, but a professional with proven methods for applying that expertise to deliver cost effective network solutions.

Business Intelligence Reporting Consulting and Development
Progentís business information reporting experts offer remote and onsite expertise to assist your organization with any aspect of business intelligence (BI) reporting ranging from debugging or modernizing reports to planning and deploying an advanced BI environment. Progent's management reporting experts can help you to support your current BI environment, help you to upgrade databases and applications from a legacy reporting platform to a modern one, and deliver as-needed remote training tailored to your individual requirements. Progentís business reporting and analytics consultants can provide experience in all popular business intelligence reporting and visualization tools including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring endpoint protection (EPP) solution incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn about the complete ProSight family of value-priced managed services for small businesses.

Network Infrastructure Guidance for Teleworkers
Progent can assist small and medium-size businesses to plan, set up and debug the infrastructure required for work-from-home employees. Aspects of network infrastructure where Progent's consultants offer guidance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, wireless LAN design and deployment, and reliable Internet access. For details about Progent's infrastructure consulting expertise for a remote workforce, see infrastructure guidance for teleworkers.

In-depth Experience with Microsoft's Popular Server Technology
Progent's staff of computer network consulting experts can help large organizations to architect, install, and support major rollouts of key Microsoft technology by providing services like Active Directory design, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 design and installation, Skype for Business migration consulting and Lync Server management, plus SQL Server 2016 migration and Microsoft SQL Server 2014 programming. Progent has worked with some of the world's largest companies to integrate solutions based on Microsoft servers and offers branch office support for enterprises with branch offices in or major cities across the U.S.

Cisco Firepower NGFW Series Firewalls Integration Services
Cisco's Firepower NGFWs Firewalls deliver a significant performance boost compared to Cisco's popular ASA 5500-X firewalls and include centralized management of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can help you to design and execute an efficient upgrade to Firepower Series firewalls from legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's cloud-based services to create and centrally control IT ecosystems that include branch offices, data centers, private clouds and public clouds. For more information about Cisco's Firepower line of Next Generation Firewalls, refer to Cisco Firepower firewalls integration experts.

Advanced Project Management Consultants
For advanced project management assistance, Progent offers access to senior IT experts with decades of experience as IT project managers for program development, business technology deployment, and business process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers can provide advanced management skills to assist enterprise clients to adhere to best practices to ensure that major projects are successfully completed on schedule and within budget.

Remote Technical Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote support for Windows and Cisco-based networks anywhere in the United States. Progent's certified professionals have the expertise to help you to troubleshoot and solve difficult network problems quickly and affordably. The scope of information technology expertise represented by Progent's team of engineers makes it possible to escalate even the most challenging issues to the right subject matter experts as necessary. Whether you require occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Technical Response Center, Progent's engineers can provide your organization with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.

SQL Server 2017 Integration Consulting
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business benefits of upgrading to SQL Server 2017 and can help your organization to design and implement a smooth migration of your databases and applications to any deployment model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or onsite support services ranging from on-demand design assessment or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on time and on budget. To find out more, visit SQL Server 2017 migration expertise.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to help you to design, configure, and troubleshoot any aspect of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you through specific technical bottlenecks or major engagements to help you finish large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you create or support a highly available, protected and efficient infrastructure that is best suited to your mode of computing. Progent can also provide remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the strategic value of your IT network.

Team Approach to Support and Technical Problem Escalation
Information networks have become increasingly complex. In addition, typical small office networks integrate software and hardware from dozens of different manufactures. All this makes network integration and maintenance increasingly difficult. It is unfeasible for even the most capable engineer to have deep familiarity in all aspects of information technology, or broad hands-on experience in the enormous range of hardware and software products, versions, and revisions that small businesses include in their IT networks. Progent utilizes a team methodology to network support and relies on subject matter specialists to bring high-level knowledge when needed to solve the most intractable technical issues effectively, at the least cost to your company.

SQL Server Software Programming
Progent's SQL Server developers can help you to create and maintain applications based on the SQL Server database platform. Progent adheres to industry best practices to create efficient, manageable SQL Server database applications and is able to work with a customer's management to complete projects in a timely and cost-effective manner. Progent for can assist your company to build SQL Server applications by providing a broad range of consulting support services including requirements analysis, logical and physical modeling, data integrity, T-SQL coding, software installation, storage management, performance tuning, backup/recovery, clustering and virtualization, consolidation of stored procedures, replication solutions, security, and disaster recovery/business continuity planning.

Microsoft Exchange 2010 Server Migration Consulting
Progent's Microsoft-certified Exchange 2010 consultants can help your organization to maintain and debug your existing Exchange 2010 environment or give you access to the expertise of certified Exchange 2016 consultants and Exchange Online consultants to help you determine the benefits of migrating to a modern version of Exchange Server that delivers quick payback by increasing your productivity, lowering the expense of equipment and service, streamlining administration, and consolidating your vital communications platforms.

Ransomware Removal and Recovery Consulting
Recent versions of crypto-ransomware not only encrypt vital online data but also infect any accessible system backups. Progent's proven ransomware cleanup consultants can help your business to reconstruct a network breached by a ransomware attack like Ryuk, WannaCry, Hermes, Spora, MegaCortex, or MongoLock. For more information, see ransomware removal and system restoration services.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified network security experts can assist businesses of all sizes with any facet of IT security. Progent can create efficient security solutions that protect a small office from modern threats or Progent can design, configure, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile users accessing IT resources spread across multiple physical sites and public and private clouds.

Get in Touch with a Progent Computer Support Expert
To see how you can access a Progent computer consultant for online or onsite expertise, phone 1-800-993-9400 or visit Online Computer Help.



An index of content::

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    Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner and more secure AD environment. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime.

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    Progent offers a broad array of affordable services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer onsite or remote assistance for single computers or laptops or work with you to design and carry out a large-scale rollout of new or updated operating system platforms and business applications. Progent can also provide consultants and technical workers to assist your company to prepare for and complete an office relocation or merger designed to produce the least possible disruption of your productivity.

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    Dynamics GP/Great Plains 2010 software is a comprehensive business management platform that integrates information and operations across your business, communicates seamlessly with other solutions, and brings together employees, customers and suppliers unrestricted by time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide functionality for financials, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can show you how to install and manage a robust, secure computer and communications environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your company benefit from the full power of Dynamics GP 2010.

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    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information.

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    Progent offers the part-time or temporary services of a veteran Chief Information Officer who can provide strategic direction to assist you pick and support network technology to meet your current needs and that can serve as a firm foundation for your growth. Progent's part-time CIO services offer financial leverage to organizations who want to optimize the benefits from their network expenditures but who are without the budget or hesitant to take on another high-level manager to their head count. Since Progent is vendor-neutral, with a sizable staff of engineers certified to maintain all leading OS platforms and connectivity technologies plus a broad selection and business applications, Progent is in an ideal position to provide objective recommendations along with advanced technical help for creating IT systems that match the special requirements of your organization.

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    Progentís Technical Response Center (TRC) offers national extended hours remote troubleshooting for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours phone support and remote secure network access to isolate and resolve network problems rapidly and economically. The scope of technical expertise available from Progent's team of country-wide support engineers makes it possible to escalate even the toughest network issues to qualified experts as required. For critical issues, the Technical Response Center endeavors to answer your request for service within one hour.

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