For business network systems located within the state ofNew York, Progent's Microsoft and Cisco authorized technicians can deliver phone assistance and troubleshooting to fix your network troubles quickly and affordably. Progent has acquired enterprise-level skills, advanced software tools, and support databases to troubleshoot and repair network problems without the high cost and time delays associated with in-person technical service calls.

If yourNew Yorkcompany is situated beyond the larger urban areas such asNew York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network systems support choices may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progentís group of expert network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a broad range of technical tasks for a extensive range of customers. This means you obtain not just the technical expertise needed for the job, but a professional with proven methods for applying that expertise to provide cost effective network solutions.

Easy Engagement and Pricing Model
Progent's simplified per-minute billing model has no complex contracts, retainers or hidden fees. Many other support companies have minimum charges or other additional charges that drive up support costs. For remote support during normal working hours, you only get charged for the actual time spent resolving your issue. If it only requires ten minutes to resolve your issue, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when a Progent consultant is actually on premises working on your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you might be billed for our consultant's travel time, but never a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire service territory, an available expert is usually near to assist. Progent can in addition provide on-premises technical support to most zip codes in the United States within 24 hours of answering a service call. Progent's online support team has provided assistance to small companies in every state in the U.S (See Progent's nationwide testimonials.)

Immediate Help for Urgent Problems
With Progentís urgent online computer support services, you can receive immediate support for issues that are causing lost productivity. Remote support does away with the lengthy wait and increased cost associated with in-person technical support. For ordinary administration work, Progentís remote support consultants can perform the majority of jobs within minutes of receiving a request, rather than forcing you to wait for up to a day for on-site support to show up.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with synchronous replication to provide fast, zero RPO disaster recovery (DR) between sites that are as far as 300km apart. Progent offers online or on-premises access to a NetApp MetroCluster expert who can help your business to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by delivering help with tasks such as assigning disk pools, arranging plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to verify adherence with information assurance standards and regulatory requirements.

SharePoint 2019 Server Solutions Consulting
SharePoint 2019 delivers the modern look and feel of SharePoint Online, serving as a crossover product that bridges the classic experience of SharePoint 2016 and the modern SharePoint environment. Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises consulting, software development, and technical support services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you plan and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud components into a cohesive intranet system. To find out more, see SharePoint 2019 Server configuration and development services.

ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over a quarter century of background assisting manufacturing and service companies to simplify complicated supply chains and improve the efficiency of critical business processes to bring products to market quickly and meet customer schedules dependably. Progent offers the expertise of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite consulting that can range from occasional advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, CPQ, web site integration, debugging, data conversion, Excel and SQL integration, disaster recovery planning, and DBA services. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants offer expert remote support to assist businesses of any size to connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments and Azure hybrid cloud planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging.

Cisco ASA Firewall and PIX Firewall and Firepower Services Expertise
The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can help your company to manage your legacy PIX or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist you to design, deploy, optimize, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-premier cybersecurity experts can help businesses of any size with any facet of IT security. Progent can help create efficient security systems that protect a small business against advanced malware attacks or Progent can design, configure, and monitor a comprehensive security strategy for hybrid networks that support local, remote, and mobile users accessing IT resources distributed over a mix of physical datacenters and public and private clouds.

Design and Deployment Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants offer Cisco Aironet wireless access point planning and deployment consulting and Cisco wireless controller expertise so you can benefit from the 802.11ac Wave 2 WiFi specification to get three times the speed for your Wi-Fi LAN while expanding the signal coverage.

Data Backup Consultants
Progent's backup experts offer help for a broad range of utilities and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as notebooks and handhelds. Progent supports leading data protection platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide help with Acronis Backup and Recovery, Mozy, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized organizations as a low cost outsourced solution for secure backup/disaster recovery (BDR).

Web Development Services
If you want to revamp your company web, create internal web sites for functions such as human resources or employee education, build a powerful Web presence for a new venture, or build enterprise-class, database-driven web applications, Progent can provide skilled and seasoned web architects and developers. Progent's experts can also help you to host your web solutions by designing and maintaining a protected, robust server and connectivity environment featuring offsite and mobile connectivity. Services offered by Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one classes for popular web development platforms. For database-driven web applications, Progent can provide the services of certified SQL Server programmers, Oracle developers and DBAs, and MySQL experts.

Data Protection Manager Support Services
Microsoft System Center 2016 Data Protection Manager provides small to medium-size organizations automatic backup and simplified restore functions for Microsoft networks. Data Protection Manager 2016 offers application-sensitive protection for critical platforms like SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, supports VMs running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can assist you to design, deploy, manage, and repair a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 environment for on local, hosted, cloud or hybrid deployment models. Progent offers remote or onsite consulting expertise and can provide occasional guidance to resolve technical bottlenecks or deliver end-to-end project management services to make sure you finish your Data Protection Manager 2016 initiative on time and within your budget.

Short-Term Staff Augmentation Services
Progent's temporary IT staffing services allow businesses to meet sudden increases in demand for IT professionals without dealing with the costs and delays associated with identifying and recruiting experienced technical workers and without adding to your permanent head count. For information about Progent's short-term IT staffing services, visit Progent's short-term IT staffing services.

Get in Touch with a Progent Network Consultant
To see how you can contact a Progent network support expert for remote or on-premises support in #(state), phone 1-800-993-9400 or go to Remote Computer Help.

An index of content::

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    Progent's Cisco Wi-Fi IP phone configuration experts offer remote and onsite support to help your organization build and maintain a Cisco Wi-Fi IP phone deployment by delivering services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.

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    Progentís certified Cisco network security consulting professionals offer high-level PIX and ASA Firewall consulting services covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from compact, plug-and-play desktop devices for small and home businesses to modular enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, high throughput, and excellent availability for IT systems of any size. PIX and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security gaps.

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    Cisco's security and remote access solutions for small to medium sized businesses offer a full range of easy-to-administer security hardware and software to help you safeguard your entire information system. Cisco's Virtual Private Network product family includes routers and switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your business objectives.

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    Progent provides customized remote instruction for an array of client apps and operating systems such as Microsoft Office Excel, Word, Publisher and Visio plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction provides the advantages of conventional in-person seminars, such as immediate communication between clients and trainers, but eliminates the costs of transportation and the challenge of trying to accommodate the schedules of many trainees. Available to single students or classes of any size, Progent's virtual instruction allows the instructor to conduct the seminar from an online facility and the students can be dispersed throughout a campus or all over the country. Virtual learning deploys proven teaching aids such as broadcast white boards, electronic hand-raising, and shared desktops. Classes can be brief and targeted to specific topics or extended in time and broader in scope.

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    Citrix offers a comprehensive line of products that deliver advanced manageability, expandability, and performance for virtualizing servers and for centralized distribution of Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to assess the business advantages of Citrix technology and help you plan, test, implement, troubleshoot, and support Citrix virtualization platforms.

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    Microsoft supports transparent hybrid environments that integrate Office 365 and on-premises Exchange systems. This permits you to have some Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help you with any phase of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is completed on time and on budget.

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    Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for workers who are mobile within campus, warehouse, health-care or other venues where IT management requires portable phones that offer more administrative control, security and ruggedness than is possible with the Bring-Your-Own-Device style of mobile collaboration. Creating solutions with Cisco's wireless IP phones typically requires that IT teams set up and fine tune many key pieces of your wireless infrastructure such as access points, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco-certified experts can provide remote and onsite assistance to help you build and administer a Cisco wireless VoIP phone deployment by providing integration services that can range from troubleshooting the set up of an IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

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    Microsoft SQL Server 2005 delivers powerful, familiar tools to IT professionals as well as to information workers, reducing the difficulty of creating, deploying, administering, and using company information and analytical programs on platforms ranging from handheld devices to enterprise information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require a network consultant with hands-on expertise and broad knowledge in planning and building data-driven, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    For advanced project management support, Progent offers the services of veteran IT experts with years of background in technology management, program development, and business process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers can provide project management skills to help enterprise clients follow best practices to ensure that major projects are successfully completed on time and within budget.

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    Progent's Data Center engineers can show you how to identify fault-tolerant data centers that match the particular requirements of your company. Fault tolerant Internet Data Centers are especially attractive to small businesses due to of their low cost and simplified logistics compared to pursuing a do-it-yourself strategy. Trying to build an in-house data center with even a minimum degree of fault tolerance is financially prohibitive for most small businesses. Progent is ready to help you reap all the benefits of high availability data centers and 24x7 colo sites by offering a complete array of engineering and support services.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost over Cisco's previous-generation ASA 5500-X firewalls and offer unified management of modern security capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and carry out a smooth migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage IT environments that span branch offices, data centers, private clouds and public clouds.

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    Progent's certified wireless networking experts can assist businesses of any size to design, deploy, manage and troubleshoot Cisco Aironet wireless AP solutions to provide the throughput, coverage, capacity, scale, security and manageability needed for transparent connectivity between wireless and wired networks. Progent offers affordable online and on-premises support for end-of-life and new-generation 802.11ac Aironet access points and Progent can assist your business design and maintain deployments of indoor and outdoor Aironet APs.

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