For office computer networks located within the state of New York, Progent's Microsoft qualified technical team members can provide phone assistance and remote troubleshooting to fix your network issues quickly and affordably. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to troubleshoot and resolve computer network problems while avoiding the high cost and delays normally associated with in-person technical service visits.

If your New York small business is situated outside of the larger metro areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network support options may be limited in technical capability, or not available during a crisis. This results in a computer network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s team of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical projects for a varied range of clients. This means you get not just the technical know how needed for the task, but a consultant with proven methods for applying those skills to deliver affordable network solutions.

Easy Sign-on and Pricing Model
Progent's simple per-minute billing model requires no complex contracts, retainers or hidden fees. Many other support companies have minimum charges or other additional fees that drive up support costs. For remote support during regular business hours, you pay only for the time spent resolving your issue. If it only requires ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed exclusively for the time when a Progent consultant is actually on-site working on your issues. Just Progent's value priced by-the-minute rate. For urgent same-day on-site service calls, you may have to pay for our consultant's travel time, but not a higher emergency rate. Since Progent maintains a large pool of engineers located within the entire service territory, an available consultant is typically near to assist. Progent can in addition dispatch on-premises service to most zip codes in the United States within 24 hours of receiving a service request. Progent's remote technical support team has provided assistance to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)

Android Phone Integration and Management
Progent's Android smartphone and tablet integration consulting services have years of background delivering remote and onsite assistance for businesses of all sizes who need to incorporate Android phones and tablets into their information systems so that mobile clients can communicate and collaborate while on the go. Progent has the range of know-how to resolve technical problems that span numerous manufacturers and that entail a combination of older and current technology. Progent provides cost-effective remote consulting to assist you with any facet of planning, deploying, managing and troubleshooting your BYOD solution. Progent can deliver as-needed support to assist you to handle especially challenging IT problems, or Progent can provide outsourced or co-sourced project management support to help you complete major network projects on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid networks and offers expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or individual training sessions to show you how to manage and operate Android phones and tablets securely and productively.

Planning and Deployment Support for Cisco's Meraki Cloud-managed Wireless APs
Progent's Meraki Wi-Fi AP experts offer remote and onsite support to help businesses of all sizes to design, install, manage, expand or repair Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products such as switches, ASR routers and firewalls to build a cohesive ecosystem that delivers identical access, responsiveness, security, manageability and availability for wired and wireless clients regardless of their mobility or computing device. (See Meraki switches consulting and troubleshooting services.)

Immediate Support for Urgent Problems
With Progent’s urgent online computer troubleshooting services, you can receive instant help for problems that are causing lost productivity. Remote help eliminates the long delay and increased cost required for in-person network support. For typical network administration tasks, Progent’s remote support engineers can complete most jobs within a few minutes of a request, instead of forcing your company to live with a problem for up to a day for on-site support to arrive.

Integration Expertise for Office 365 Apps and Services
Office 365 is Microsoft's extensive suite of productivity applications and cloud-hosted services available on a subscription basis. Office 365 applications and cloud-based services are offered in a variety of product bundles intended for markets from individuals and home offices to enterprises. Progent can provide quick and affordable online access to specialists with expertise in Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist your business to understand the wealth of subscription plans available with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent's Office 365 integration consultants offer expertise with cross-platform networks that incorporate Windows, macOS, and Linux software. Progent can also assist you to build and manage hybrid networks that transparently integrate on-premises and cloud-based products and services.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, simplifies security and compliance settings control, keeps track of network assets, guards against corporate data leakage, provides health monitoring, allows secure self service, and offers a common point of control for administering multi-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help you with any aspect of planning, implementing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid environments.

In-depth Experience with Microsoft's Popular Server Software
Progent's team of IT system consulting experts can assist large organizations to plan, set up, and manage major rollouts of key Microsoft technologies by providing support such as Microsoft Active Directory design, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 troubleshooting, Microsoft SharePoint Server 2013 configuration, Skype for Business Server planning and deployment support and Microsoft Lync Server 2013 management, plus SQL Server 2016 upgrades and SQL Server 2014 application development. Progent has helped some of the world's biggest organizations to integrate technology based on Microsoft servers and offers branch office IT supports for enterprises with local offices in Silicon Valley and the or major cities across the U.S.

Ransomware Removal and Recovery Consulting
Progent can provide the services of seasoned ransomware recovery consultants with the skills to rebuild a network damaged by a ransomware cryptoworm such as Ryuk, Dharma, NotPetya, or Locky. For more information, visit ransomware cleanup and recovery services.

Stealth Penetration Testing
Stealth penetration checking is a key component of any overall network security strategy. Progent’s security professionals can perform extensive stealth intrusion security checks without the knowledge of your company's internal network support resources. Unannounced penetration checking shows whether current security defense systems such as intrusion detection warnings and event log analysis are correctly configured and actively monitored.

Progent's Integration and Training Services for Microsoft Office and Office 365
Progent's Microsoft Office and Office 365 consultants can assist companies to integrate Microsoft Office desktop and Office 365 applications including Office Excel, Word, PowerPoint, Outlook, Access, Visio and Publisher into a cohesive solution that offers quick ROI and enables improved business outcomes. Progent can assist your company to integrate Microsoft Office or Office 365 apps with one another and with additional core Microsoft technologies including SharePoint, Exchange Server and SQL Server running on-premises or hosted in the cloud. Progent can also assist you to resolve compatibility issues with different releases of Office and can provide live online Office and Office 365 instruction to individuals and groups.

Virtualization Support
Virtualization technologies enable businesses to optimize resource utilization, streamline network operations, and enhance application availability and security. operate several virtual servers on a single physical processor. Typical usage scenarios for virtual servers include resource consolidation, low-cost hosts for programs that only run on older OS software, and economical quarantining of application programming or pilot environments from on-line systems. Progent's virtualization technology consultants can provide Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Server 2008 Hyper-V Virtualization consulting, VMware vSphere configuration and troubleshooting, VMware NSX virtual network architecture and integration, and Citrix XenServer virtual server assistance. Progent can deploy virtual machines to maximize performance, fault tolerance and manageability while simultaneously lowering expenses; suggest and verify disaster recovery strategies that reduce downtown in case of a catastrophe; and deliver ongoing maintenance, repair, and consulting assistance as computer technology advances.

Contact a Progent Computer Consultant
To learn how to access a Progent computer consultant for online or onsite expertise in , phone 1-800-993-9400 or go to Online Network Support.