For business computer networks located in the state of New York, Progent's Microsoft certified technical experts can deliver online support and troubleshooting to repair your computer system issues quickly and cost effectively. Progent has acquired enterprise-level expertise, software utilities, and support knowledge bases to identify and fix network problems without the cost and time delays associated with on-site service calls.

If your New York small business is located outside of the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network support choices may be limited in expertise, or not available during urgent situations. This results in a network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent’s staff of seasoned network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical projects for a extensive range of clients. This means you obtain not only the technical expertise needed for the job, but a consultant with field proven methods for applying those skills to deliver cost effective network solutions.

Network Consulting Services for Small Governments
Progent has extensive experience delivering a full-spectrum of remote IT consulting and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is among the industry’s pioneers in providing expert online IT support and has delivered IT support to organizations in all 50 states. Progent's remote information technology support for local governments saves travel expenses and solves issues more quickly than onsite service calls.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt your network. Read about the complete ProSight portfolio of affordable managed services for small businesses.

Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a range of technical services to assist organizations of any size to maintain, administer, and repair environments that include desktops, laptops, tablets, or Windows phones powered by Windows 8.1. Progent's consultants also offer Windows 10 migration support.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab located at the QTS Colocation Center in Sacramento is available for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and building training environments for the latest products and technologies. For Progent customers without adequate in-house resources to assemble proper pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital network initiatives on schedule.

Planning and Deployment Support for Meraki Cloud-managed Wi-Fi APs
Progent's Cisco Meraki wireless AP consultants provide remote and onsite support services to help organizations of all sizes to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can assist your business to set up and support Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology including switches, routers and ASA firewalls to build a cohesive network infrastructure that delivers identical connectivity, performance, security, ease of management and uptime for wired and Wi-Fi users regardless of their location or computing device. (See Meraki switches consulting services.)

Exchange Server 2016 Migration Services
Progent's certified MS Exchange Server 2016 migration consultants can help you in all phases of your migration to Microsoft Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

Expert Wireless Engineering and Support Services
Progent's wireless technology consultants have wide-ranging expertise in the integration and maintenance of wireless networking technology and can help your IT team to design, configure, manage and repair wireless ecosystems that are compliant, resilient, expandable, easy to manage and use, able to support your critical workloads, and seamlessly incorporated into hybrid cloud networks. Online and on-premises Consulting services available from Progent cover a variety of wireless technologies and include smartphone and tablet management, Wi-Fi network infrastructure planning and installation, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless integration.

Microsoft Active Directory (AD) Planning and Integration Expertise
Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, lost Active Directory objects, removal of test software configuration objects in production AD environment, and repair of failed installations of AD and AD-dependent applications. Progent is also proficient in using “expert only” Active Directory tools such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address key areas such as Active Directory naming standards, hierarchical model, IT management structure, use and design of group policy objects, plus security and monitoring specifications. Progent can also evaluate the impacts of alternate server and service configurations on capability and speed. Progent can help companies to design and install configurations of Active Directory Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voicemail solution that facilitates teamwork by providing flexible set of alternatives for accessing calls and messages within an environment that is easy to deploy and administer. Cisco Unity Connection allows you to access and manage your voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and greeting functions for small to medium businesses and enterprise satellite offices with up to 500 voice mailboxes. Progent's Cisco-premier CCIE network consulting experts offer Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your CUE deployment delivers maximum competitive advantage.

Talk to a Progent Computer Support Expert
To learn how you can get in touch with a Progent computer consultant for online or on-premises help in , call 1-800-993-9400 or visit Online Network Help.