Immediate Remote Support for New York City New York Information Networks
Urgent Online Technical Support for New York City NetworksFor businesses located in New York City New York, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. This reduces direct expenses since solutions require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you receive. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick fixes somehow turn into substantial bills. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that promote the highest level of efficiency for remote help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your company's environment remotely without compromising corporate security.

Progent's sophisticated customer support reporting application maintains extensive records of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services provided to every customer by any Progent engineer. This history of issues and fixes is organized as a quickly retrievable proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical support databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to find optimal resolutions in the least time.

Remote support services provided by Progent to businesses in New York City New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight line of outsourced network management services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or revamping your current organization, evaluating or enhancing Call Center software to handle the particular demands of your company, or providing temporary phone support personnel to work with your existing Help Desk Call Center resources to deal with unusually busy situations like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran information technology experts offers your customers in New York City New York rapid assistance from a reliable technical support group with substantial experience offering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a significant driver of company efficiency, and Progent's goal is to fix and not just annotate IT problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote professional consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in New York City New York remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they cause crashes, automated monitoring can minimize inconvenient and costly service crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by multiple operating systems.
How Your New York City Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in New York City New York, Progent's online network support engineers are ready to provide expert and cost-effective system help whenever your company needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to solve computer problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your New York City organization has a regular independent consultant or maintains an in-house organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve sudden system crises or especially complicated integration problems.

Benefits of Progent's IT Support for Companies in New York City New York
Progent's online technical help services allow your New York City company to enjoy the advantages of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    With most companies in New York City New York, local network service resources, whether represented by freelance consultants or a full-time IT staff, can solve typical network problems. On the other hand, IT crises sometimes strike when local support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service specialists give you an easy, quick, and budget-friendly way to augment your regular help and to transfer valuable knowledge to increase your ability to handle future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller businesses often depend on independent freelance service providers. Although independent service people have less internal costs than big service companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve help may require your company to wait for help during an IT crisis. As your company grows, network downtime and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service expertise to insure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. These poorly built environments need proper analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture that can deliver the stable foundation to handle current business requirements and facilitate downstream growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller companies need advice and technical education to negotiate an ever more complex array of technology options available for accelerating business success and improving productivity. These companies do not need a network consultant who is trying to earn a commission on a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, at the front lines of network service, performing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not only world-class technical help, but also a consultant with proven approaches for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each consultant to every customer. The discipline of detailing and archiving support records results in more efficient support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



An index of content::

  • 24-7 Telecommuting Jobs Microsoft Engineer Midtown East, New York Microsoft MCTS Consultant Positions
  • 24-Hour CISSP Security Firms Consulting Firewall Little Italy, U.S.A.
  • Amazon Glacier integration Integration Amazon AWS instances Contract Development

  • 24 Hour Small Business WAP561 Remote Support
    Small Business 500 AP Professionals

    Cisco's Small Business family of APs are Linux-powered devices intended as entry-level wireless solutions for light workloads. Progent's Cisco CCIE wireless infrastructure experts offer online or onsite configuration and troubleshooting services to assist your organization to plan, configure, upgrade, tune, administer and troubleshoot Cisco Small Business Wi-Fi AP environments of any size or topology.

  • Award Winning Microsoft SQL Server 2016 Upgrading Little Italy Microsoft SQL 2014 Online Support Services Upper West Side, New York

  • Microsoft Teams PBX integration Consultancy
    Microsoft Teams Consulting

    Progent can help your organization to design an upgrade to Teams from Skype for Business Online and install, manage, and debug a cloud-based or hybrid deployment of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.

  • BlackBerry Technical Support Organization Union Square BlackBerry Email Server Installation Brooklyn
  • Cisco Tech Consultant NYC Cisco Design Companies Mt Vernon
  • New York City Server Administration
  • Consultant BES Express BlackBerry BES Server Express Engineers
  • Consulting Services Microsoft SQL Server SQL Server 2008 Upgrade Help
  • IT Specialist New York City NYC Computer Consulting Companies
  • Microsoft Windows 7 Setup and Support Emergency Technical Support Windows 7
  • Manhattan Management
  • Microsoft and Cisco Certified Expert Service Database IT Services Services Documentation Remote Support
  • Network Consultants Windows 7 Migration Microsoft Windows 7 Migration Help and Support

  • Private Cloud Integration Engineers
    ProSight Small Business Private Clouds Services

    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small organization's servers in an environment that gives the maximum degree of availability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting options are based on proven virtualization platforms that enable small and midsize companies with mixed- platform environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while benefiting from world-class reliability and an unmatched level of vendor flexibility.

  • Network Support Company Colocation Colocation Center Network Engineer New York JFK Airport
  • New York After Hours IT Services Microsoft SharePoint Server 2007 SharePoint Server 2007 Computer Consulting Mt Vernon
  • New York City Maintenance New York City Small Business Computer Consulting Company
  • Part Time Job MCSE MCSA MCDBA MCIPT MCA Remote Support Queensland Computer Support Jobs Available
  • Professional Windows 10 Configuration Windows 10 Pilot Testing Network Consultant
  • Progent Small Offices System Engineers Technology Providers Progent Startup Companies
  • Remote Support Services SQL Server 2014 Azure Backup SQL Server 2014 Disaster Recovery Engineer
  • Security Consulting Firm Microsoft Exchange 2016 Mt Vernon, United States Exchange Server 2010 Small Office IT Outsourcing Little Italy
  • Suse Linux, Solaris, UNIX Online Technical Support Mandrake Linux, Solaris, UNIX Computer Consultants
  • Windows Server 2016 Remote Support Services New Rochelle, United States Remote Windows Server 2016 Small Business Computer Consulting Services Long Island, America

  • © 2002-2020 Progent Corporation. All rights reserved.