Immediate Online Support for New York City New York Computer Systems
For companies in New York City New York, Progent provides online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated tools needed to resolve most network issues quickly. This reduces immediate expenses since solutions accumulate minimal billable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where quick repairs somehow turn into major bills. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies which permit the highest degree of efficiency for online help and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your system remotely without breaching corporate security.
Progent's advanced service database application keeps thorough records describing the support that Progent's clients have received. Progent's authorized engineers have access to the records of services provided to each client by any Progent consultant. This archive of trouble tickets and repairs is structured as a quickly exploitable proprietary database that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's remote consulting experts can find the most efficient resolutions in the least time.
Remote technical services available from Progent to customers in New York City New York include:
Certified MS Windows Support
Progent's Microsoft-premier remote service professionals can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and indicates a consultant's networking skills at the master level. Cisco CCIEs can deal with even the most challenging challenges occurring in network infrastructure design, integration, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep expertise permits them to solve problems rapidly. In common instances, less qualified engineers can wrestle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment via the latest remote support tools to perform fast, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure products by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security solutions offered by Progent include: in depth network security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online support services to cover a wide spectrum of information technologies including system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute critical projects economically and on time. Progent's special online consulting services include:
How Your New York City Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting support can assist you in building an efficient new Call Center or enhancing your current organization, selecting or modifying Help Desk software products to address the unique requirements of your business, or adding temporary online staff to supplement your internal Call Center group during unusually busy scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk team of veteran network experts gives your workers in New York City New York rapid assistance from a large technical support group with extensive experience delivering telephone-based consulting and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a solid enabler of company efficiency, and Progent's goal is to solve rather than merely record network problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff can supply online professional engineering expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in New York City New York online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so that your network maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in full-scale emergencies, remote monitoring can minimize inconvenient and expensive service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by multiple OS platforms.
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in New York City New York, Progent's phone-based network support engineers can deliver expert and economical system support whenever your organization needs it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person service calls.
Even if your New York City organization works with a local independent consultant or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to deal with sudden network emergencies or especially complex integration problems.
Details of Progent's Remote Network Services for New York City New York
Progent's online support, Internet-based repair, network security expertise, and system administration services offer offices in New York City New York the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's professionals can deliver your company world class network support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in New York City New York and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for online support and requires no ongoing retainer for services provided during regular working hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco offers the services of on-staff specialists with experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services include system integration, Microsoft Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Support
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Management and Application Design
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent can tailor fast, affordable, and thorough IT solutions that meet the specific needs of your business.
- Advanced Online Connectivity Software
Secure remote access allows Progent's support professionals to observe precisely what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand an expensive personal visit. Cutting-edge remote connectivity tools and expert engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-conscious offices whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to each customer. The practice of documenting and organizing support records allows more effective service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.