Fast and Affordable Online Troubleshooting for New York City New York Networks
For companies located in New York City New York, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of information system issues quickly. This lowers direct costs because service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves additionally with indirect expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where fast solutions somehow end up as substantial bills. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven processes which permit the highest level of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's remote service group to connect to your environment without compromising corporate security.
Progent's advanced customer support database application includes thorough documentation describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of support rendered to each Progent customer by every consultant. This history of issues and solutions is structured as a quickly searchable internal knowledge base that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available other vast technical databases and permit quick access to vendors' internal engineering staff with the result that Progent's online service specialists can find the best resolutions in the least time.
Remote services offered by Progent to customers in New York City New York include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service experts can deliver computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist your company to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and indicates a person's technical knowledge at the expert level. CCIEs know how to handle the most difficult problems occurring in network planning, deployment, maintenance, security, and problem solving. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience enables them to fix problems rapidly. In typical cases, less experienced engineers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system by means of the latest remote troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of networking devices. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet APs planning and integration help, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services to bolster the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to recover rapidly following a serious breach. Security solutions available from Progent include: in depth network security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; installing firewalls; designing secure mechanisms for off-site and mobile access; defending your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize physical resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable process for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to cover a wide array of information technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server consolidation and easy administration in networks that incorporate Linux and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your New York City Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk team of seasoned information technology experts provides your workers in New York City New York quick assistance from a dependable network service resource with extensive experience providing telephone-based help and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to business efficiency, and Progent's intent is to fix rather than just document network issues.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering support and education in special business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in New York City New York online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your network support is proactive and automated. By spotting looming issues before they grow into full-scale emergencies, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support a variety of OS platforms.
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
For offices and new ventures in New York City New York, Progent's online network support specialists can provide effective and affordable IT support the instant your company requires it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-site support visits.
Even if your New York City company deals with a local independent consultant or maintains a full time IT staff that can handle typical computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve sudden network crises or particularly complex integration problems.
Features of Progent's Online Network Support for New York City New York
Progent's online support, Internet-based repair, system security consulting, and network management services give businesses in New York City New York unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can provide your business world class network support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in New York City New York and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers online support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum fee for phone support and requires no monthly retainer for services provided during regular business hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff professionals with experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, Microsoft Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support in specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that fit the specific requirements of your business.
- State of the Art Remote Access Software
Secure remote connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require a costly personal service call. State-of-the-art online access tools and experienced engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Service for Maximum System Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious offices whose workers need immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, refined remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent offers in-depth support for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.