Onsite and Remote Computer Consulting

Immediate Remote Troubleshooting for New York City New York Networks
For businesses in New York City New York, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage because they possess the practical experience and have access to the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support lowers direct costs since service calls accumulate minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting know-how is especially important for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many online service companies, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested methodologies which promote the highest degree of efficiency for online engineering help and repair for IT systems of all sizes. Progent's Technical Response Center can connect to your company's environment remotely without compromising corporate security.

Progent's proven technical support reporting application keeps extensive documentation of the service that Progent's customers have received. Progent's authorized consultants have access to the records of support provided to every Progent customer by any Progent consultant. This history of trouble tickets and solutions is structured as a conveniently retrievable internal knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft open up additional vast support knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote service experts can arrive at the most efficient resolutions quickly.

Online technical support services offered by Progent to businesses in New York City New York include:

• Certified MS Windows Support
  Progent's Microsoft-premier remote service engineers offer computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of technology support services such as Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting services, Microsoft Teams expertise, Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Project Server Online planning, Microsoft Access Application Development and Troubleshooting, SBS Server support, and Windows Essentials cloud integration.

  Progent in addition can deliver a wide range of cost-effective desktop services to help you company to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most complex issues associated with network infrastructure design, integration, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience permits them to find solutions for problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your network by means of state-of-the-art on-line support technology to perform efficient, safe, and affordable analysis and repair.

  Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of networking products by providing consulting services such as:

  • ASA Next Generation Firewalls with Firepower Services Configuration and Troubleshooting
  • Cisco Routers Engineering Expertise
  • Cisco Catalyst Switches Deployment Services
  • Cisco Nexus Switches Consulting and Support Expertise
  • Cisco Meraki Switches Configuration and Maintenance Services
  • Aironet Access Points Design Support
  • Cisco WiFi Controllers Consultants
  • Meraki Wireless APs Design Services
  • Cisco Unified Communications Manager (CallManager) Integration and Troubleshooting
  • Cisco VoIP Phones and IP Video Desktop Phones Expertise and Wireless VoIP Phone Solutions
  • Cisco VPN and Network Security Engineering Services
  • SIP and CUBE Integration Solutions: SIP Trunking and Cisco CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help businesses to locate and isolate infected servers and endpoints and guard clean assets from being penetrated. If your New York City network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Services
  Progent's ransomware recovery consultants can assist your New York City organization to rebuild a system breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of IT security experts have the broad selection of skills required to rebuild all critical components of a targeted system quickly and with minimal loss of data. To learn more, visit Progent's ransomware removal and business restoration expertise.

• CISSP, ISSAP, and CISM Certified Network Security Professionals
  Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your company to clean up quickly following a damaging breach. Security support services available from Progent cover comprehensive data security assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile communication; defending your messaging system against spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration solutions with on-prem Exchange environments, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to address a broad array of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based solutions. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

  Important Linux versions for which Progent offers expertise include:
  — RedHat
  — SUSE Linux
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight series of outsourced network management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and restore, anti-virus response, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your designated IT staff and your assigned Progent technical consultant so that potential issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of in-depth management reporting tools created to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of critical files, applications, images, and VMs. ProSight DPS lets your business protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are requested to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several validation devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.

• ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
  Progent's Co-managed Help Desk Service provides a smooth supplement to your in-house network support resources. User access to the Service Desk, provision of support services, escalation, ticket generation and tracking, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are resolved by your in-house network support resources, by Progent, or both. Your business has complete flexibility to extend or reduce your share of IT support work as needed. Progent takes care of startup deployment and provisioning of the professional services automation software as well as documentation, validation and training. To find out more about ProSight Co-Managed Help Desk, see ProSight Co-Managed Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:

• Help Desk Call Center Services
  Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

  Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software to address the special demands of your business, or providing temporary online personnel to work with your existing Help Desk Call Center team to deal with unusually busy scenarios like software migrations, major updates, or rolling out brand new business software.

  Progent's Call Center staff of veteran network consultants offers your computer users in New York City New York immediate assistance from a large technical support group with extensive experience providing telephone-based consulting and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a crucial contributor to business productivity, and Progent's aim is to resolve and not simply track technical problems.

• Applications Support: Training, Custom Programming, and Integration
  Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Group.

• Centralized and Automated Administration of Hybrid Cloud Environments
  System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

• Online IT Infrastructure Monitoring and Reporting Support
  Progent can deliver companies in New York City New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a variety of OS platforms.

Even if your New York City office has a regular independent consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to fix sudden system crises or particularly complex integration projects.

Details of Progent's Online Computer Services for New York City New York
Progent's phone support, Internet-based repair, system security consulting, and system administration services offer businesses in New York City New York unparalleled leverage for your support investment. Whether you need one-time phone support and remote network repair or full-time Help Desk support and network management, Progent's experts can deliver your company world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

• Immediate Phone Contact with Microsoft Premier Support Specialists
  Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in New York City New York and is also ideal for networks in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, service information, and on-going education.

• Per Minute Rates to Minimize Costs
  Progent offers remote support on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for phone support and imposes no monthly subscription fee for services provided during regular working hours. This saves you from facing big bills for quick repairs.

• Access to Cisco Network Infrastructure Experts
  Progent's certified experts for Cisco can provide the services of on-staff professionals who have skill in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.

• Application Experts Group
  Progent's core consulting services consist of system integration, MS Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for critical application areas. Help available from the Application Experts staff covers:
  — Dynamics GP Consulting and Customization
  — MS Project and Project Online Support
  — Office 365 solutions support
  — Office Excel and Office 365 Excel Consulting and VBA Programming
  — Microsoft Office Word and Microsoft Office 365 Word Support
  — Business Information (BI) Reporting Development and Training
  — Microsoft Power BI Consulting Services
  — UNIX, Linux and Sun Solaris Help
  — Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
  — Oracle Management Support and Application Development
  — MySQL Management Support and Software Programming
  — Apple Mac Consulting
  — Amazon Marketplace Web Service (Amazon MWS) Programming

  By offering a full service centralized source for network generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that address the unique needs of your company.

• Sophisticated Online Connectivity Software
  Protected online access permits Progent's support professionals to see precisely what your customers see. This makes it possible to find fast fixes to problems that might otherwise demand an expensive onsite service call. Cutting-edge remote access software and expert technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.

• Support for Mainstream VPN Gateways
  Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

• 24x7 Support for High Network Uptime
  For organizations with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.

• Help Desk Services
  Progent's Help Desk Call Center services are intended specifically for budget-conscious offices whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

• Best Practices
  Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the forefront of IT service, performing a wide range of IT tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to repair real-world network problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.

• Complete Records of IT Services
  Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every client. The discipline of detailing and organizing support records allows more efficient support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom.

• 24x7 Network Monitoring with MS System Center Operations Manager
  Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from stressful and costly service losses.