Fast and Affordable Online Troubleshooting for New York City New York Networks
Fast Online Support for New York City NetworksFor companies located in New York City New York, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of information system issues quickly. This lowers direct costs because service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves additionally with indirect expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where fast solutions somehow end up as substantial bills. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven processes which permit the highest level of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's remote service group to connect to your environment without compromising corporate security.

Progent's advanced customer support database application includes thorough documentation describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of support rendered to each Progent customer by every consultant. This history of issues and solutions is structured as a quickly searchable internal knowledge base that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available other vast technical databases and permit quick access to vendors' internal engineering staff with the result that Progent's online service specialists can find the best resolutions in the least time.

Remote services offered by Progent to customers in New York City New York include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of seasoned information technology experts provides your workers in New York City New York quick assistance from a dependable network service resource with extensive experience providing telephone-based help and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to business efficiency, and Progent's intent is to fix rather than just document network issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group provides online and in-depth engineering support and education in special business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in New York City New York online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your network support is proactive and automated. By spotting looming issues before they grow into full-scale emergencies, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support a variety of OS platforms.
How Your New York City Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in New York City New York, Progent's online network support specialists can provide effective and affordable IT support the instant your company requires it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your New York City company deals with a local independent consultant or maintains a full time IT staff that can handle typical computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve sudden network crises or particularly complex integration problems.

Features of Progent's Online Network Support for New York City New York
Progent's online support, Internet-based repair, system security consulting, and network management services give businesses in New York City New York unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can provide your business world class network support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, refined remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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