Fast Online Troubleshooting for New York City New York Computer Systems
Urgent Remote Help for New York City SystemsFor organizations in New York City New York, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve most information system issues quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick repairs somehow turn into big invoices. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and field-proven methodologies which permit the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to interface to your system without breaching system security.

Progent's sophisticated technical support database system stores detailed histories of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to each customer by any consultant. This history of problems and fixes is structured as an easily accessible support database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional extensive technical support databases and permit quick response from vendors' internal product engineers with the result that Progent's online consulting experts are able to determine the best resolutions in the least time.

Online technical support services available from Progent to customers in New York City New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight series of outsourced network management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced network consultants offers your workers in New York City New York instant contact with a reliable support group with substantial background offering phone support and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of business success, and Progent's goal is to fix instead of simply annotate IT problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team provides remote and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in New York City New York remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By exposing emerging trouble spots before they evolve into network outages, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate multiple OS platforms.
How Your New York City Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in New York City New York, Progent's online network support engineers can deliver effective and affordable IT help the instant your organization needs it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your New York City business has a regular freelance consultant or maintains a full time organization that can handle typical network issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to fix sudden network crises or especially challenging integration projects.

Benefits of Progent's IT Support for Offices in New York City New York
Progent's online network troubleshooting services enable your New York City organization to realize the benefits of immediate, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive greater business value by being increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    With most businesses in New York City New York, nearby computer service providers, whether consisting of freelance consultants or an internal maintenance staff, can solve typical technical issues. However, IT crises may occur when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these situations, Progent's online service experts give you a convenient, fast, and budget-friendly solution to supplement your local resources and to transfer valuable information to improve your capability to resolve downstream issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly depend on individual freelance consultants. Although freelance consultants carry less overhead than larger consulting firms and can often charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup service expertise to insure your IT system remains available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an information system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly designed environments require careful analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet critical business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies require advice and technical training to navigate through an ever more complicated maze of product options available for promoting business growth and improving efficiency. Businesses do not need a network engineer who is attempting to resell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, fine tuned support software, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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