On-premises and Remote Computer Consulting and Troubleshooting

Fast and Affordable Remote Support for New York City New York IT Networks
For companies in New York City New York, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the services of CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.

Progent's online support experts provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology necessary to solve the majority of network problems quickly. This lowers direct expenses since service calls use up minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for remote help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you owe exclusively for the support that you receive. Unlike many remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid situations where fast fixes somehow turn into large invoices. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that promote the maximum degree of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent's online support team can link to your environment without violating network security.

Progent's advanced technical support database application includes thorough histories of all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of services rendered to every Progent customer by any Progent engineer. This database of problems and fixes is stored as an easily retrievable support knowledge base that enables Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's online consulting specialists can determine the most efficient solutions quickly.

Online support available from Progent to companies in New York City New York include:

• Authorized MS Windows Experts
  Progent's Microsoft-premier online support experts offer computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a wide range of platform support including Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Microsoft Access Application Development and Troubleshooting, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also offers a wide range of affordable desktop services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Windows 11 system design and migration support and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing mobile devices.

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to deal with even the most challenging challenges encountered in network infrastructure design, deployment, maintenance, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs offer exceptional value since their broad expertise enables them to resolve problems quickly. In common cases, less seasoned engineers can struggle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your computer system by means of sophisticated on-line troubleshooting technology to provide fast, secure, and economical diagnosis and remediation.

  Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to help organizations to take the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can help you to locate and isolate breached servers and endpoints and protect undamaged assets from being compromised. If your New York City system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Services
  Progent's ransomware recovery consultants can assist your New York City business to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's group of cybersecurity specialists bring the wide selection of knowledge necessary to rebuild all critical components of a compromised network quickly and with little data loss. To learn more, see Progent's ransomware removal and business continuity expertise.

• CISM and CISSP Premier System Security Specialists
  Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services to improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help you to recuperate rapidly following a damaging penetration. Security services offered by Progent cover in depth information security and compliance evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.

• Cloud Integration
  Progent can provide expert online consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a wide array of information technologies including system architecture, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.

  Important Linux versions for which Progent offers expertise include:
  — RedHat Linux
  — SUSE
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, subscription-based services designed to allow small and mid-size businesses to benefit from the same advanced technology used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing tools for streamlining common time-consuming jobs. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT staff and your Progent technical consultant so that emerging issues can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time and in-depth reporting plug-ins designed to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow transparent backup and rapid restoration of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and enter your password you are requested to confirm your identity via a device that only you have and that uses a different network channel. A broad range of devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

• ProSight Shared Support: Outsourced and Co-managed Help Center Services
  Progent's Shared Service Desk provides a smooth supplement to your corporate support staff. User interaction with the Service Desk, delivery of support, issue escalation, ticket generation and updates, efficiency metrics, and management of the service database are cohesive regardless of whether incidents are taken care of by your internal network support organization, by Progent's team, or a mix of the two. You have complete flexibility to expand or reduce your part of technical support activity as needed. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training. For details about ProSight Co-Managed Help Desk, go to ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. In addition to optimizing the security and reliability of your IT network, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

• Help Desk Call Center Expertise
  Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

  Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk or improving your current organization, identifying or customizing Help Desk software products to handle the unique needs of your business, or adding temporary online personnel to work with your existing Call Center group to handle high-demand events such as software transitions, major upgrades, or rolling out new business software.

  Progent's Help Desk staff of experienced information technology consultants gives your customers in New York City New York rapid access to an effective support group with substantial background delivering phone help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business efficiency, and Progent's aim is to fix and not just document IT problems.

• Business Applications Services: Training, Development, and Integration
  Progent's Applications Consulting Group offers phone-based professional engineering support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, programming, and education services, go to Progent's Applications Experts Services.

• Unified and Streamlined Management of Hybrid Cloud Environments
  Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

• Remote Hybrid Network Monitoring and Reporting Support
  Progent can deliver companies in New York City New York remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize Operations Manager for your environment so your computer support is proactive rather than reactive. By uncovering emerging problems before they result in full-scale emergencies, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate a combination of platforms.

Even if your New York City office works with a local independent consultant or employs an in-house organization that know how to deal with typical network problems, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to address sudden network crises or particularly tough integration projects.

Features of Progent's Remote Network Support for New York City New York
Progent's online support, remote troubleshooting, system security consulting, and network administration services offer offices in New York City New York unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can provide your business world class network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

• Fast Telephone Contact with Microsoft Certified Professionals
  Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in New York City New York and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service information, and on-going education.

• Per Minute Rates to Reduce Costs
  Progent provides remote help on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone service and asks for no monthly retainer for services delivered during regular working hours. This keeps you from paying big invoices for routine fixes.

• Access to Cisco Network Design Professionals
  Progent's registered experts for Cisco can provide access to authorized professionals with experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for wireline and wireless networking.

• Application Specialists Consulting
  Progent's core support services include technology integration, Microsoft Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Support offered by the Application Experts Team covers:
  — Dynamics GP/Great Plains Support and Customization
  — Microsoft Office Project and Project Online Support
  — Office 365 integration support
  — Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
  — Microsoft Office Word and Microsoft Office 365 Word Consulting
  — Business Information (BI) Reporting Development and Training
  — Microsoft Power BI Integration Services
  — UNIX, Linux and Solaris Help
  — MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
  — Oracle Database Administration and Software Programming
  — MySQL DBA Services and Application Programming
  — Apple Macintosh Help
  — Amazon Marketplace Web Service Software Design and Programming

  By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that fit the unique needs of your company.

• Sophisticated Online Access Software
  Protected remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise demand an expensive personal visit. Effective remote connectivity tools and expert engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network monitoring.

• Compatibility with Leading VPN Products
  Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

• Round-the-Clock Support for High System Uptime
  For companies with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center services are designed specifically for budget-conscious companies whose clients need immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

• Proven Methodology
  Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, at the front lines of IT service, executing a broad variety of IT tasks for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with field-tested methods for using technical knowledge to fix real-world IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to each client. The discipline of documenting and organizing service records results in more efficient service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.

• Remote Server Monitoring with MS Operations Manager
  Progent is one of the only IT service firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and costly service losses.