Fast and Affordable Online Technical Support for New York City Computer Systems
For companies in New York City or anywhere in New York, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent value because they possess the real-world experience and have access to the advanced tools needed to resolve most information system problems rapidly. This lowers direct expenses because service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike many online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where speedy. minor solutions manage to turn into major bills. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-tested methodologies which ensure the highest level of efficiency for online consulting and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's network without compromising system security.
Progent's proven customer support database system keeps comprehensive records describing all service that Progent's clients have been provided. Progent's team engineers have access to the records of all help delivered to each Progent client by any Progent engineer. This archive of anomalies and repairs is structured as a conveniently accessible support knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional massive support databases and permit fast response from vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at the most efficient solutions quickly.
Online services available from Progent to customers in New York City and anywhere in the state of New York include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service experts can deliver computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 design,
Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network consultants, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle the most complex problems occurring in network planning, installation, administration, compliance, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating program updates. CCIEs provide excellent value because their depth of experience permits them to solve problems rapidly. In many instances, less qualified consultants can struggle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of advanced on-line troubleshooting technology to provide fast, secure, and economical analysis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity devices by offering services that include:
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent cover in depth data security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a wide range of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that include Linux with Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your New York City Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick access to a dependable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Call Center is intended for larger companies and serves as a seamless supplement to your existing Help Desk resources. Progent's Virtual Call Center can act as a an escalation option for complex computer system challenges, or be ready in hectic situations when your ordinary support engineers are swamped.
Progent's Help Desk Call Center team of experienced network experts gives your customers in New York City or anywhere in the state of New York instant access to an effective technical support resource with years of background offering phone support and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's goal is to fix and not simply report network problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in New York City, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your network maintenance is proactive and automated. By uncovering potential trouble spots before they cause network outages, proactive monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that support a mix of OS platforms.
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in New York City or anywhere in the state of New York, Progent's phone-based computer support specialists can provide professional and affordable system support the instant your company has to have it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the cost and lost time associated with on-site service calls.
Even if your New York City organization relies on a local freelance consultant or maintains a full time IT staff that know how to deal with ordinary computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to resolve sudden network emergencies or particularly complex integration problems.
Features of Progent's Remote Network Services for New York City
Progent's online support, remote repair, network security expertise, and system administration services give businesses in New York City or anywhere in the state of New York unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center support and network administration, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in New York City and is also ideal for customers in geographic regions of New York that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for phone service and asks for no periodic subscription fee for support services delivered during regular working hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have skill in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting support in specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Project Management and Software Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop source for IT generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that meet the unique requirements of your business.
- Sophisticated Online Access Software
Secure remote connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly personal service call. Sophisticated online access software and experienced technicians together enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in online support and remote network analysis.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Support for High System Uptime
For organizations with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose clients require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help by the minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each consultant to every client. The discipline of detailing and organizing support activity allows more effective service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.