Immediate Online Help for New York City IT Networks
For organizations located in New York City or anywhere in New York, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve the majority of information system issues quickly. Efficient support reduces immediate expenses since solutions use up fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is particularly important for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you receive. Unlike typical online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where fast solutions somehow end up as large invoices. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and field-tested processes which promote the highest level of efficiency for remote help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to communicate with your network without compromising corporate security.
Progent's advanced technical support reporting application stores thorough records for all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance provided to every customer by any consultant. This history of anomalies and resolutions is organized as a conveniently searchable internal database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft open up additional vast technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can find the most efficient resolutions promptly.
Online technical support services provided by Progent to businesses in New York City and anywhere in the state of New York include:
Certified Windows Support
Progent's Microsoft-premier remote support professionals offer computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server application development, SharePoint 2016 migration consulting, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to help you company to install, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and indicates an individual's network technology knowledge at the expert level. CCIEs can deal with even the most complex problems associated with network design, deployment, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience permits them to resolve problems quickly. In many instances, less seasoned engineers can wrestle for hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system via advanced on-line support tools in order to perform fast, secure, and economical diagnosis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of connectivity appliances by delivering services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your business to clean up quickly after a damaging breach. Security solutions offered by Progent cover in depth network security and compliance analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; installing firewalls; building secure architectures for remote and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent can provide advanced online support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to address a wide spectrum of computer technologies including system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight series of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your New York City Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the money or time to assemble and manage an internal Call Center but who require quick access to a reliable Help Desk with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for bigger companies and acts as a transparent supplement to your current Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve the most difficult technical issues, or be available in those situations when your other service providers are overwhelmed.
Progent's Help Desk team of experienced network consultants offers your customers in New York City or anywhere in the state of New York fast contact with a reliable support group with substantial experience offering telephone-based consulting and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a significant contributor to company performance, and Progent's target is to solve instead of just track technical problems.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group provides online and in-depth consulting support and training in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in New York City, or anywhere in the state of New York, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so that your network support is proactive rather than reactive. By detecting possible issues before they evolve into crashes, proactive monitoring can head off disruptive and costly information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in New York City or anywhere in the state of New York, Progent's phone-based network support specialists can provide professional and economical IT support the moment your business has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your New York City business has a regular independent support technician or maintains an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with sudden system emergencies or particularly complex integration problems.
Advantages of Progent's IT Support for Offices in New York City
Progent's online support services enable your New York City business to realize the advantages of immediate, enterprise-grade network support without the expense of managing a full-time IT staff. Your information system will acquire added strategic value by being more available, productive, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
With most organizations in New York City or anywhere in New York, nearby computer support providers, whether consisting of outside consultants or a full-time IT staff, can solve typical technical problems. On the other hand, major troubles may occur when local support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your usual service people. In these situations, Progent's on-call service experts provide an easy, quick, and budget-friendly solution to augment your regular help and to transfer valuable knowledge to improve your capability to resolve future issues locally.
- Less Dependence on Individual Service Providers
For network support, smaller offices often depend on individual freelance consultants. While freelance consultants have less overhead than larger service companies and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may force your business to go without assistance during an IT crisis. As your business grows, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service expertise to insure your network stays up and running.
- Create a Solid Foundation for Smooth Growth
Organizations typically start with an IT system created on a modest budget. Without a robust framework, slap-dash fixes can get piled onto a weak foundation. When a network grows, reliability and scalability issues can impede the success of the business. These poorly designed environments need proper analysis, smart long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle critical business demands and facilitate downstream expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller businesses need guidance and technical training to navigate through an ever more complicated array of technology options capable of accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is attempting to resell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align technical consulting with the best interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, in the trenches of network support, performing a wide variety of technical tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every client. The discipline of detailing and organizing service records results in more efficient service and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.