Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.

Southern California Onsite IT Consulting
Progent locations in the Greater New York Metro Area

City Street Address Contact Information
Midtown, NY 420 Lexington Ave
New York, New York 10170		 Sales Phone: 646-727-4666

Link: New York Network Support Services
Wall Street, NY 30 Broad St
New York, New York 10004		 Sales Phone: 646-969-5696

Link: New York Network Support Services
Newark, NJ 146-B Ferry Street
Newark, New Jersey 07105		 Sales Phone: 862-373-1253

Link: Newark Network Support Services
Parsippany, NJ 181 New Road
Suite 304
Parsippany, New Jersey 07054		 Sales Phone: 973-939-0009

Link: New Jersey Network Support Services
Saddle Brook, NJ 2 University Plaza
Suite 100
Hackensack, New Jersey 07601		 Sales Phone: 562-583-3336

Link: Saddle Brook, NJ Network Support Services
Philadelphia, PA 1735 Market Street
Suite 3750
Philadelphia, Pennsylvania 19103		 Sales Phone: 267-592-4430

Link: Philadelphia Network Support Services

Immediate Remote Troubleshooting for New York City Computer Networks
Urgent Phone Consulting for New York City SystemsFor businesses located in New York City or anywhere in the state of New York, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support experience is especially helpful for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from situations where quick solutions manage to turn into major bills. Progent's skill at dealing with problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and field-tested methodologies that permit the highest degree of effectiveness for online help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to communicate with your company's network without violating system security.

Progent's sophisticated customer support database system stores comprehensive documentation describing the support that Progent's clients have received. Progent's team service personnel have access to the records of assistance rendered to each Progent client by every Progent consultant. This archive of problems and resolutions is organized as a conveniently accessible internal database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts can arrive at the best resolutions quickly.

Online support services offered by Progent to businesses in New York City and anywhere in the state of New York include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are well suited for companies who don't have the resources to build and maintain an internal Help Desk but who require fast communication with a reliable Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your current one, selecting or customizing Help Desk Call Center application software to address the special needs of your business, or adding temporary phone support personnel to reinforce your existing Call Center resources during unusually busy scenarios like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk team of veteran network experts gives your computer users in New York City or anywhere in the state of New York rapid assistance from a reliable network service resource with substantial experience providing phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a solid contributor to company efficiency, and Progent's intent is to fix and not merely track IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based and in-depth engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in New York City, or anywhere in the state of New York, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your IT support is proactive rather than reactive. By uncovering emerging issues before they result in network outages, remote monitoring can minimize inconvenient and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate multiple OS platforms.
How Your New York City Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in New York City or throughout the state of New York, Progent's online computer support engineers can deliver expert and economical system support whenever your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your New York City business deals with a local freelance support technician or employs an in-house IT staff that know how to deal with typical network problems, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in New York City
Progent's online IT consulting services enable your New York City business to have the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will acquire added business value by becoming more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    With most offices in New York City and throughout New York, local network service providers, whether consisting of independent consultants or a full-time maintenance staff, can solve the majority of technical issues. However, IT crises sometimes occur when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local service people. In these cases, Progent's online service specialists offer an easy, fast, and affordable way to augment your local resources and to transfer valuable information to increase your capability to handle downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller companies commonly depend on independent freelance consultants. While independent consultants carry smaller internal costs than larger service firms and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of backup help may require your business to wait for help during an IT crisis. As your business grows, network unavailability and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system is always available.

  • Build a Solid Foundation for Smooth Expansion
    Companies often begin with an IT architecture created on a shoestring budget. Lacking a proper framework, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly designed environments need proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a network architecture able to provide the stable foundation to meet critical business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller companies require advice and technical education to navigate through an increasingly complicated array of technology alternatives available for accelerating business success and improving productivity. These companies hardly need a network engineer who is trying to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, in the trenches of IT service, executing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















© 2002- 2019 Progent Corporation. All rights reserved.


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