On-premises and Remote Computer Consulting and Troubleshooting

Immediate Remote Support for New York City New York Information Networks
For businesses located in New York City New York, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. This reduces direct expenses since solutions require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you receive. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick fixes somehow turn into substantial bills. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that promote the highest level of efficiency for remote help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your company's environment remotely without compromising corporate security.

Progent's sophisticated customer support reporting application maintains extensive records of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services provided to every customer by any Progent engineer. This history of issues and fixes is organized as a quickly retrievable proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical support databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to find optimal resolutions in the least time.

Remote support services provided by Progent to businesses in New York City New York include:

• Authorized Windows Support
  Progent's Microsoft-certified remote support experts offer computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide range of technology support including Windows Server 2019 migration, Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Microsoft Access Application Development and Troubleshooting, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a broad range of affordable desktop services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.

• Talk to a Cisco CCIE for Complex Network Troubleshooting
  The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs know how to handle the most challenging issues associated with network infrastructure planning, deployment, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise permits them to fix problems quickly. In many cases, less seasoned service providers can wrestle for many hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using state-of-the-art remote support technology to provide quick, safe, and economical diagnosis and remediation.

  Progent's CCIEs offer help for all of Cisco's top-selling family of infrastructure products by providing consulting services such as:

  • Cisco ASA Next Generation Firewalls with Firepower Integration and Troubleshooting
  • Cisco Routers Engineering Support
  • Catalyst Switches Deployment Expertise
  • Nexus Switches Consulting and Support Services
  • Cisco Meraki Switches Deployment Expertise
  • Aironet Access Points Consulting Services
  • Cisco WiFi Controllers Experts
  • Cisco Meraki APs Engineering Expertise
  • Cisco Unified Communications Manager/CallManager Configuration
  • Cisco Voice over IP Phones and IP Video Desktop Phones Consulting Services and Cisco Wireless IP Phone Solutions
  • Cisco VPN Integration Expertise
  • SIP and CUBE Infrastructure Solutions: SIP Trunking and CUBE Integration Expertise

• CISSP, ISSAP, and CISM Premier System Security Engineers
  Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can improve the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth network security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; configuring firewalls; building safe mechanisms for remote and mobile connectivity; protecting your email system from spam and DHA attacks; and establishing round-the-clock network monitoring.

• Cloud Integration
  Progent offers expert remote support to help companies of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine physical resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.

  Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to cover a broad array of computer technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.

  Major Linux platforms for which Progent offers expertise include:
  — RedHat
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight line of outsourced network management services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

• Help Desk Expertise
  Progent's Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

  Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or revamping your current organization, evaluating or enhancing Call Center software to handle the particular demands of your company, or providing temporary phone support personnel to work with your existing Help Desk Call Center resources to deal with unusually busy situations like software transitions, major upgrades, or rolling out brand new business software.

  Progent's Help Desk Call Center team of veteran information technology experts offers your customers in New York City New York rapid assistance from a reliable technical support group with substantial experience offering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a significant driver of company efficiency, and Progent's goal is to fix and not just annotate IT problems.

• Applications Support: Training, Programming, and Troubleshooting
  Progent's Applications Consulting staff provides remote professional consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.

• Unified and Automated Management of Hybrid Cloud Environments
  Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

• Online Hybrid Network Monitoring and Reporting Support
  Progent can deliver companies in New York City New York remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they cause crashes, automated monitoring can minimize inconvenient and costly service crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by multiple operating systems.

Even if your New York City organization has a regular independent consultant or maintains an in-house organization that can deal with typical computer issues, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve sudden system crises or especially complicated integration problems.

Benefits of Progent's IT Support for Companies in New York City New York
Progent's online technical help services allow your New York City company to enjoy the advantages of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by becoming more available, productive, and secure. Advantages to your company include:

• Convenient remote extension of your local IT resources
  With most companies in New York City New York, local network service resources, whether represented by freelance consultants or a full-time IT staff, can solve typical network problems. On the other hand, IT crises sometimes strike when local support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service specialists give you an easy, quick, and budget-friendly way to augment your regular help and to transfer valuable knowledge to increase your ability to handle future issues locally.

• Reduced Reliance on Individual Consultants
  For IT maintenance, smaller businesses often depend on independent freelance service providers. Although independent service people have less internal costs than big service companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve help may require your company to wait for help during an IT crisis. As your company grows, network downtime and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service expertise to insure your IT system is always up and running.

• Build a Solid Foundation for Seamless Growth
  Businesses typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. These poorly built environments need proper analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture that can deliver the stable foundation to handle current business requirements and facilitate downstream growth.

• Work with Solution Providers Rather Than Technology Resellers
  Smaller companies need advice and technical education to negotiate an ever more complex array of technology options available for accelerating business success and improving productivity. These companies do not need a network consultant who is trying to earn a commission on a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

• Proven Methodology
  Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, at the front lines of network service, performing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not only world-class technical help, but also a consultant with proven approaches for using computer knowledge to resolve actual IT problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to allow simple problems to fester.

• Complete Documentation of Delivered Services
  Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each consultant to every customer. The discipline of detailing and archiving support records results in more efficient support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.