Fast and Affordable Online Technical Support for New York City Computer Systems
Fast Online Help for New York City SystemsFor companies in New York City or anywhere in New York, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value because they possess the real-world experience and have access to the advanced tools needed to resolve most information system problems rapidly. This lowers direct expenses because service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike many online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where speedy. minor solutions manage to turn into major bills. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-tested methodologies which ensure the highest level of efficiency for online consulting and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's network without compromising system security.

Progent's proven customer support database system keeps comprehensive records describing all service that Progent's clients have been provided. Progent's team engineers have access to the records of all help delivered to each Progent client by any Progent engineer. This archive of anomalies and repairs is structured as a conveniently accessible support knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional massive support databases and permit fast response from vendors' in-house support staff with the result that Progent's remote consulting experts can arrive at the most efficient solutions quickly.

Online services available from Progent to customers in New York City and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick access to a dependable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent’s Virtual Call Center is intended for larger companies and serves as a seamless supplement to your existing Help Desk resources. Progent's Virtual Call Center can act as a an escalation option for complex computer system challenges, or be ready in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center team of experienced network experts gives your customers in New York City or anywhere in the state of New York instant access to an effective technical support resource with years of background offering phone support and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's goal is to fix and not simply report network problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group can supply remote professional consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in New York City, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your network maintenance is proactive and automated. By uncovering potential trouble spots before they cause network outages, proactive monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that support a mix of OS platforms.
How Your New York City Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in New York City or anywhere in the state of New York, Progent's phone-based computer support specialists can provide professional and affordable system support the instant your company has to have it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the cost and lost time associated with on-site service calls.

Even if your New York City organization relies on a local freelance consultant or maintains a full time IT staff that know how to deal with ordinary computer problems, Progent’s Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to resolve sudden network emergencies or particularly complex integration problems.

Features of Progent's Remote Network Services for New York City
Progent's online support, remote repair, network security expertise, and system administration services give businesses in New York City or anywhere in the state of New York unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center support and network administration, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.