Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Fast Remote Help for New York City Computer Networks
For companies in New York City or anywhere in the state of New York, Progent offers online help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent value because they possess the real-world background and have access to the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support lowers direct costs because service calls use up minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid situations where quick repairs manage to end up as large tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and proven processes that ensure the highest level of effectiveness for remote help and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your company's computer system remotely without compromising corporate security.
Progent's advanced service database system maintains comprehensive records describing the service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of support delivered to each Progent customer by every Progent engineer. This database of trouble tickets and resolutions is stored as an easily exploitable internal database that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to determine the best solutions quickly.
Online technical support services available from Progent to companies in New York City and anywhere in the state of New York include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support experts offer computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs can resolve the most difficult problems occurring in network planning, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to resolve problems quickly. In common cases, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of advanced on-line support tools to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of networking appliances. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs engineering support, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services to enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist you to clean up rapidly following a serious breach. Security support services available from Progent include: comprehensive network security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; installing firewalls; building safe techniques for off-site and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to cover a wide spectrum of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your New York City Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the budget to support an internal Help Desk Call Center but who require fast response from an effective Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or revamping your existing one, selecting or customizing Call Center software products to address the particular needs of your corporation, or adding temporary online staff to reinforce your internal Call Center resources during unusually busy events such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center team of seasoned information technology consultants offers your clients in New York City or anywhere in the state of New York instant contact with an efficient network service resource with years of background offering telephone-based consulting and remote repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a key contributor to company performance, and Progent's goal is to solve instead of simply report technical issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff provides remote professional consulting expertise and education in specific business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in New York City, or anywhere in the state of New York, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into network outages, automated monitoring can head off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on a combination of operating systems.
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in New York City or anywhere in the state of New York, Progent's online network support engineers are ready to provide expert and affordable IT help whenever your business has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your New York City business deals with a regular independent support technician or employs a full time organization that know how to deal with ordinary network issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the expertise to solve unexpected system crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Companies in New York City
Progent's remote network troubleshooting services allow your New York City company to experience the benefits of timely, expert network support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being more available, efficient, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
For most offices in New York City and throughout New York, nearby computer support providers, whether made up of freelance consultants or a full-time maintenance staff, can solve the majority of technical issues. On the other hand, IT crises sometimes spring up when local support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's on-call service specialists provide a convenient, quick, and budget-friendly way to augment your regular resources and to convey useful knowledge to increase your ability to deal with downstream problems locally.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller offices often rely on independent freelance consultants. While freelance service people have less internal costs than big service companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of fallback personnel may require your company to go without help during an IT crisis. As your company grows, system unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service experts to insure your network is always up and running.
- Create a Scalable Basis for Smooth Expansion
Businesses typically begin with an information system implemented on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown on top of a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. These badly designed environments require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet critical business demands and facilitate downstream expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller companies need guidance and technical education to navigate through an increasingly complicated array of product alternatives capable of accelerating business growth and improving efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT support and product selling can result in a scenario where the recommended
solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match technical expertise with the real interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.