Immediate Remote Help for New York City New York UNIX, Linux, or Solaris NetworksFor small businesses in New York City New York, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's remote support engineers represent excellent leverage because they are equipped with the practical background and the advanced tools to resolve the majority of network problems rapidly. Efficient support lowers direct costs because solutions take up a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives.

Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing save you from scenarios where speedy. minor repairs somehow end up as major bills. Progent's skill at handling problems quickly results in your business saving cash.

Progent's Remote Technical Support Technologies
Over time, Progent has developed a set of customized tools and field-proven methodologies which promote the highest level of efficiency for online help and troubleshooting for small and midsize company information networks. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's remote service group to link to your company's network without compromising corporate security.

Progent's sophisticated customer support database system maintains extensive histories for all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help rendered to each Progent client by every consultant. This database of issues and responses is structured as a readily searchable support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service experts are able to find the most efficient solutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in New York City New York or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's online support professionals have credentials in a comprehensive array of technologies. This wide range of capability permits Progent's engineers to handle virtually any problem that may occur in a small company network. Certificates held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help clients with mixed-operating system environments, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote support services provided by Progent to customers in New York City include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can provide emergency online help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

    Major Linux platforms for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for New York City New YorkThe Cisco Certified Internetwork Expert credential is the premier recognition for networking professionals, and validates a consultant's technical skills at the expert level. CCIEs know how to resolve the most complex issues surrounding network design, deployment, management, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing problems with IOS Software network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to solve even the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Few service providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive timely support for serious network infrastructure problems that are crippling worker productivity but are not within the scope of your regular IT support personnel. Progent's Cisco-qualified CCIE support experts can interface to your computer system using state-of-the-art remote support technology to provide efficient, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

  • Authorized MS Windows Support
    Windows Support for New York City New YorkProgent's Microsoft-certified online support professionals can provide computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 design and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad range of online PC desktop consulting and support services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Certified Network Security Experts for New York City New YorkProgent's certified CISM and CISSP security consultants can provide a variety of security services that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recover quickly after a damaging penetration. Security solutions offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile communication; protecting your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses often request. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who don't have the money or time to support an in-house Help Desk Call Center but who require fast response from a reliable Help Desk with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your current one, selecting or customizing Help Desk software to meet the particular requirements of your company, or adding occasional online personnel to reinforce your internal Call Center team to deal with high-demand situations such as software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of seasoned information technology professionals provides your customers in New York City New York immediate assistance from an effective network service group with substantial background providing phone help and online diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's aim is to solve instead of just record technical issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides online advanced engineering support and training in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft business applications including CRM, MS Project, Office Word, and Microsoft Office Excel. To learn more information on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can support the imaginative facets of Apple Mac systems by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio/video or putting together an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent can provide companies in New York City New York online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so that your IT support is proactive rather than reactive. By exposing potential trouble spots before they result in downtime, remote monitoring can ward off disruptive and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of operating systems.

How Your New York City New York Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.



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