For small businesses in New York City or anywhere in New York, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage because they have the real-world experience and the sophisticated technology to resolve the majority of network problems rapidly. This lowers immediate costs because solutions take up a smaller number of billable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online service companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where speedy. minor fixes manage to end up as big bills. Progent's skill at disposing of technical issues efficiently results in your business conserving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which ensure the maximum degree of effectiveness for remote technical support and repair for small company computer systems. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to access your environment remotely without compromising corporate security.
Progent's proprietary customer support reporting system maintains thorough documentation describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of all help delivered to every client by every Progent consultant. This archive of anomalies and responses is stored as a quickly retrievable internal database that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote consulting specialists are able to come up with the most efficient resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in New York City or anywhere in New York or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's online technical service engineers have advanced credentials in an extensive set of disciplines. This broad range of technical skills permits Progent's consultants to manage virtually any problem that may take place in a small business information system. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to customers with mixed-operating system networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical support services provided by Progent to customers in New York City and anywhere in the state of New York include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad array of computer technology such as network architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. CCIEs know how to handle even the most stubborn challenges surrounding network planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience enables them to solve even the most difficult problems rapidly. In many cases, less seasoned engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get urgent support for complex network infrastructure issues that are impacting business productivity but are not within the comfort zone of your ordinary IT maintenance resources. Progent's CCIE engineers can connect to your computer system using sophisticated remote support technology in order to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus VPN products.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service professionals offer computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and integration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop support services such as Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a range of system protection solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your company to recover quickly after a serious penetration. Security support services available from Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; installing firewalls; building secure architectures for remote and mobile connectivity; guarding your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine local IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses frequently request. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete major projects economically and on time. Progent's special remote consulting services include:
How Your New York City Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are designed for small companies who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want quick access to a dependable Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or enhancing your existing one, evaluating or enhancing Call Center software to meet the unique needs of your corporation, or providing temporary online personnel to work with your in-house Call Center group to handle unusually busy scenarios such as software migrations, major updates, or installing new applications.
Progent's Call Center team of veteran network professionals offers your customers in New York City or anywhere in the state of New York immediate access to a dependable technical support group with substantial experience delivering phone consulting and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a key enabler of business performance, and Progent's policy is to fix and not merely track technical problems.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote advanced engineering support and training in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, MS Word, and MS Office Excel. For more concerning Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the imaginative aspect of Apple Mac computing by offering remote help support and education in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers companies in New York City, or anywhere in the state of New York, online network monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting looming issues before they cause downtime, automated monitoring can ward off inconvenient and expensive service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments powered by a mix of platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services