For small businesses in New York City or anywhere in New York, Progent provides support for networks powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated tools to solve most network issues rapidly. This reduces direct costs since service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves additionally in incidental costs by minimizing or avoiding network downtime and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike typical online service companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick solutions somehow end up as major bills. Progent's penchant for disposing of problems quickly translates into your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined a set of customized technologies and field-proven methodologies that allow the highest level of effectiveness for remote help and troubleshooting for small company information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's Technical Response Center to connect to your company's environment without violating system security.
Progent's highly evolved technical support database system keeps comprehensive histories for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance rendered to each customer by every engineer. This database of anomalies and solutions is organized as a quickly exploitable proprietary knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from vendors' internal product engineers so Progent's online service specialists are able to come up with optimal resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in New York City or anywhere in New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote consulting professionals have credentials in a comprehensive array of technologies. This wide range of technical skills enables Progent's consultants to manage practically any emergency likely to crop up in a small business information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help customers with mixed-OS environments, Progent also provides the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support services available from Progent to small businesses in New York City and throughout the state of New York include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology including network architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult issues associated with network infrastructure planning, integration, management, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an excellent value because their broad expertise enables them to fix the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers quick phone contact with a CCIE so your company can get urgent support for serious network issues that are impacting worker efficiency but are not within the comfort zone of your regular IT maintenance providers. Progent's CCIE engineers can interface to your network by means of the latest remote support tools in order to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals offer computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2013 development,
Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop support including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM and CISSP security engineers offer a variety of system protection services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recover rapidly after a damaging penetration. Security consulting services available from Progent cover thorough security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies often request. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your New York City Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center service options for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small businesses who don't have the money or time to build and maintain an internal Help Desk Call Center but who need fast access to an effective Call Center with professional phone support plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for bigger businesses and acts as a transparent supplement to your existing Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation resource to resolve the most difficult network issues, or be ready in those situations when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or revamping your existing organization, selecting or customizing Call Center application software to address the special needs of your company, or adding occasional online staff to supplement your internal Call Center resources during high-demand scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your workers in New York City or anywhere in the state of New York fast assistance from a reliable technical support group with years of experience providing telephone-based support and online diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's goal is to fix instead of just report technical problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team provides phone-based professional consulting expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and MS Office Excel. To read more concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can support the imaginative components of Macintosh computing by offering phone-based help services and education in graphics, sound, and video. Progent's consultants offer expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in New York City, or anywhere in the state of New York, online computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so your computer support is proactive rather than reactive. By spotting emerging issues before they expand into downtime, remote monitoring can minimize disruptive and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support multiple operating systems.
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services