For small companies in New York City or anywhere in New York, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most network problems rapidly. Efficient support lowers direct costs because service calls take up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally in incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing do away with scenarios where fast fixes manage to turn into large invoices. Progent's skill at handling technical issues quickly results in your business saving cash.
Progent's Remote Service Tools
Over time, Progent has refined an arsenal of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize business information networks. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to communicate with your company's network without breaching system security.
Progent's sophisticated service reporting application keeps detailed histories of all service that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help delivered to every customer by every engineer. This archive of anomalies and resolutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' internal support staff with the result that Progent's remote service specialists can find optimal solutions quickly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in New York City or anywhere in New York or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's remote technical support engineers have certified skills in an extensive set of technologies. This breadth of capability enables Progent's consultants to handle almost any problem that may crop up in a small business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help clients with multi-operating system environments, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online services provided by Progent to customers in New York City and anywhere in the state of New York include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a broad spectrum of information technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting problems within UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for networking professionals, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with the most intractable problems occurring in network infrastructure planning, deployment, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to fix even the most complex problems rapidly. In typical cases, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs available to help small and mid-size companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get urgent support for severe network problems that are lowering business efficiency but are outside the scope of your local IT service group or consultant. Progent's Cisco CCIE support experts can connect to your environment by means of advanced on-line troubleshooting tools to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's popular family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus VPN solutions.
Authorized Windows Support
Progent's Microsoft-premier remote service engineers offer computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and deployment,
Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of online desktop consulting and support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM and CISSP network security consultants offer a variety of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses often need. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote consulting services include:
How Your New York City Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center service options for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who lack the resources to assemble and manage an internal Help Desk but who require quick response from a reliable Call Center with professional telephone support as well as the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Help Desk software products to address the particular demands of your company, or adding occasional online personnel to reinforce your in-house Call Center team to handle unusually busy situations like software migrations, mass updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network professionals offers your clients in New York City or anywhere in the state of New York instant communication with a dependable technical support group with substantial background delivering telephone-based support and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's intent is to solve rather than merely annotate technical problems.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth engineering support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Word, and Microsoft Office Excel. To learn more about Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac experts can nurture the imaginative aspect of Mac systems by offering remote consulting services and education in imaging, audio, and motion video. Progent's consultants offer help in a range of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio/video or putting together an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide companies in New York City, or anywhere in the state of New York, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By uncovering possible issues before they result in crashes, automated monitoring can minimize disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a variety of operating systems.
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services