For small and midsize businesses in New York City New York, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to handle high-level security design and business continuity planning.
Progent's online support services represent exceptional value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. This lowers immediate costs because solutions require a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in indirect costs by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to many remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor repairs manage to turn into large invoices. Progent's skill at disposing of technical issues efficiently translates into your business saving cash.
Progent's Online Support Tools
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies that allow the highest level of efficiency for online engineering help and troubleshooting for small and midsize business information systems. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to connect to your company's environment without compromising corporate security.
Progent's sophisticated service reporting application keeps comprehensive documentation for the support that Progent's customers have been provided. Progent's team engineers have access to the details of support delivered to every Progent customer by any Progent consultant. This history of trouble tickets and resolutions is structured as a quickly retrievable support database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to other vast technical support databases and permit fast access to vendors' internal support staff so Progent's online consulting experts are able to arrive at the best resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in New York City New York or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's online support engineers have advanced credentials in a comprehensive set of disciplines. This broad range of capability enables Progent's engineers to tackle virtually any emergency likely to take place in a small business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with multi-platform environments, Progent also offers the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical support services available from Progent to companies in New York City include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of information technology such as network infrastructure, email systems, network and process security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and migration from older applications to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most stubborn challenges encountered in network infrastructure design, integration, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness because their depth of experience permits them to solve even the most intractable problems rapidly. In many cases, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive urgent help for serious network infrastructure issues that are hurting worker productivity but are outside the comfort zone of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your environment via state-of-the-art remote support tools in order to perform quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can provide computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of remote desktop support services such as Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recover quickly after a damaging breach. Security support services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your New York City New York Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are designed for small businesses who lack the budget to create an in-house Help Desk but who require quick communication with an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Call Center application software to handle the particular requirements of your company, or adding occasional phone support personnel to reinforce your existing Help Desk team to handle demanding situations like software migrations, major updates, or installing brand new business software.
Progent's Call Center team of veteran information technology experts gives your clients in New York City New York quick contact with an effective support resource with extensive experience providing phone help and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to business performance, and Progent's target is to fix and not just document IT issues.
Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Team can supply online and in-depth engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To learn more on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the creative aspect of Apple Mac environments by providing remote consulting services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network Monitoring Services
Progent can provide companies in New York City New York online network monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By exposing possible problems before they evolve into crashes, system monitoring can ward off disruptive and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a mix of operating systems.
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.