For small and midsize companies in New York City or anywhere in the state of New York, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online support engineers offer excellent value because they have the real-world experience and the sophisticated technology to resolve most information system problems quickly. Efficient support reduces direct costs since service calls require a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs somehow end up as big tabs. Progent's penchant for handling problems efficiently results in your business saving money.
Progent's Remote Technical Support Tools
Over time, Progent has refined a collection of customized technologies and field-tested processes that ensure the maximum degree of efficiency for online engineering help and repair for small business computer networks. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to access your computer system remotely without violating network security.
Progent's advanced technical support reporting system maintains thorough documentation describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of all help provided to each client by every Progent engineer. This history of trouble tickets and responses is organized as a quickly exploitable proprietary database that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive technical databases and allow quick response from vendors' in-house product engineers with the result that Progent's online consulting specialists can find optimal solutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in New York City or anywhere in New York or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online consulting experts offer credentials in a comprehensive array of technologies. This broad scope of capability allows Progent's engineers to handle almost any problem that may occur in a small or midsize business network. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To help clients with mixed-platform networks, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical services Offered by Progent to clients in New York City and throughout the state of New York include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of information technology such as system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance for analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network consultants, and certifies a person's technical skills at the master level. CCIEs know how to handle even the most complex problems surrounding network planning, integration, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to find solutions for the most complex problems rapidly. In common cases, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive timely assistance for complex network issues that are crippling worker efficiency but are beyond the scope of your regular IT maintenance providers. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via the latest on-line troubleshooting technology in order to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection services to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to recover rapidly following a damaging breach. Security services available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; designing secure architectures for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small companies often need. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's special online consulting services include:
How Your New York City Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for small businesses who lack the budget to create an internal Help Desk but who need quick response from a reliable Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center software products to meet the particular requirements of your company, or providing temporary online personnel to supplement your in-house Help Desk Call Center team to deal with unusually busy scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology experts gives your customers in New York City or anywhere in the state of New York fast access to an efficient technical support resource with years of background providing phone support and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of company success, and Progent's aim is to fix instead of just track IT issues.
Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, Word, and Excel. To read additional information about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the artistic components of Mac computing by delivering remote help support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio/video or putting together an audio/video production lab.
Remote Network Monitoring Support
Progent can provide companies in New York City, or anywhere in the state of New York, remote computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential problems before they grow into crashes, remote monitoring can head off stressful and expensive service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a combination of platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services