For small and midsize companies located in New York City or anywhere in New York, Progent offers support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers offer exceptional value because they are equipped with the real-world background and the advanced tools to resolve the majority of network problems rapidly. This reduces direct costs since solutions take up fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental costs by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for remote help is structured to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the services that you actually get. Unlike typical online support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where quick solutions somehow turn into big tabs. Progent's skill at dealing with technical issues efficiently translates into your company spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has developed an array of customized tools and field-proven methodologies that promote the maximum degree of effectiveness for remote help and repair for small and midsize business IT systems. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's online support team to communicate with your company's system remotely without compromising network security.
Progent's highly evolved technical support database application includes extensive histories of all service that Progent's customers have received. Progent's staff engineers have access to the details of support delivered to every Progent customer by every Progent consultant. This database of anomalies and solutions is stored as an easily accessible support knowledge base that allows Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to find optimal resolutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in New York City or anywhere in New York or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote support experts have certified skills in a comprehensive array of disciplines. This wide range of capability enables Progent's consultants to handle virtually any crisis that may occur in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support customers with mixed-OS networks, Progent also offers the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services provided by Progent to clients in New York City and anywhere in the state of New York include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology including network architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing problems affecting UNIX/Linux networks based on leading versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and indicates a person's technical skills at the expert level. CCIEs can handle the most complex challenges associated with network infrastructure design, deployment, administration, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an excellent value since their depth of experience allows them to resolve even the most difficult problems rapidly. In common instances, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few service providers make CCIEs available to help small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so you can get immediate assistance for complex network problems that are crippling worker productivity but are not within the scope of your local IT maintenance personnel. Progent's Cisco CCIE support experts can interface to your network via the latest on-line troubleshooting technology in order to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN products.
Certified Windows Experts
Progent's Microsoft-premier online service experts can deliver network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of remote PC desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of security solutions that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your company to recuperate quickly after a damaging breach. Security services offered by Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for special projects that small companies frequently request. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your New York City Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for small businesses who lack the resources to build and maintain an internal Help Desk but who need quick response from an effective Call Center with proficient phone support as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless extension of your existing Call Center team. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the most difficult technical challenges, or be available in overflow instances when your regular service providers are swamped.
Progent's Help Desk consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center application software to meet the unique needs of your company, or providing temporary phone support staff to supplement your internal Help Desk team to deal with demanding events like software migrations, mass updates, or installing new applications.
Progent's Help Desk team of seasoned information technology consultants offers your computer users in New York City or anywhere in the state of New York fast contact with a large support group with years of background delivering telephone-based support and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's intent is to fix and not merely document technical issues.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team provides remote professional consulting support and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft business applications such as CRM, Project, Microsoft Office Word, and MS Excel. To learn additional information concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can nurture the imaginative elements of Apple Mac systems by offering remote consulting support and education in graphics, sound, and video. Progent's consultants can provide help in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in New York City, or anywhere in the state of New York, remote network and server monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent for your environment so your IT maintenance is proactive rather than reactive. By spotting looming issues before they cause crashes, automated monitoring can ward off stressful and costly network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate multiple operating systems.
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services