If your business information network is in New York you can have fast online technical support from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified engineer to assist with emergency issues involving your IT network. Progent offers the services of one of the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consultants available remotely of any independent support organization in the U.S. Rates are competitive, billing is per minute, engagement is fast, and service is unbeatable.
In case your New York office is away from more populated metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, support from UNIX or CCIE-certified experts may be limited when there's a crisis. This can result in a drop in income for your company, upset clients, idle employees, and distracted management. By contacting Progent's online services, you have access to a Certified consultant who can provide help whenever you require it to keep your computer network operating.
Because Progent bills for online help by the minute, your business owes only for services received. Progent requires no service activation fee. Some remote service firms demand significant minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and simple billing model do away with large tabs for speedy solutions.
If your New York business requires remote support for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, visit Progent's remote support, call 866-776-4368, or visit Contact Progent.
What Makes Progent's Remote Technical Support Program Unique?
Progent's seasoned staff of online support engineers offers a broad range of in-depth information technology knowledge. This enables Progent's online service specialists to deal successfully with the most complex network trouble faster than is possible with typical independent support organizations or with the in-house IT staff commonly found in small or mid-size businesses. Progent has developed the technology and experience to repair technical issues efficiently in a wide variety of network environments that feature combinations of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft, and Cisco products. (See Progent's customer testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE engineers have been awarded advanced credentials including Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online service engineers also hold a variety of high-level Cisco certifications such as Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
In order to assist businesses that operate environments based on a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows operating systems, Progent's remote support team offers the services of consultants have earned important Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). For delivering company-wide security expertise, Progent provides phone-based contact with engineers who have earned the industry's top security certifications including Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants. The range of Progent's expertise combined with Progent's team-oriented approach to fixing technical difficulties streamlines trouble ticket escalation, if needed, to experts with sufficient background to resolve particularly intractable jobs. This speeds up remediation of serious problems, avoids network downtime, and reduces technical support bills.
For companies in the state of New York, Progent offers virtually instant remote contact with a UNIX, Linux, Solaris, Apple macOS or OS X engineer for emergency support to troubleshoot technical issues that are hurting productivity and are outside the scope of your in-house network service resources. Progent's UNIX/Linux, Solaris, macOS and OS X, and Cisco CCIE-Certified consultants can interface with your network using state-of-the-art remote troubleshooting utilities that allow them to deliver rapid and affordable analysis and repair of serious network issues.
Services Progent's Phone-based Consulting Specialists Can Provide Your New York Company
Progent's service specialists can provide expert support for a comprehensive array of UNIX/Linux, Apple, Cisco, and Windows solutions such as:
Remote Support Services for UNIX, Linux, Solaris, and macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based technical support staff can help New York small businesses with an extensive assortment of IT products and technologies such as system architecture, email solutions, security consulting for networks and business processes, Windows integration with UNIX/Linux, Solaris, or Apple macOS and OS X platforms, virtual server products for server economization and streamlined administration, and transitioning from dated systems to contemporary solutions powered by updated versions of UNIX, Linux, Solaris, macOS and OS X, or Microsoft Windows.
Progent's support professionals can provide online troubleshooting for systems powered by popular derivatives of UNIX including:
Apple macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or familiar Linux platforms including
Cisco Network Infrastructure and Security Products
Progent is unmatched in the computer support industry for offering fast and economical access to Cisco CCIEs. CCIEs are high-level networking consultants who qualify for this rare credential by passing strenuous testing supervised by Cisco. In most cases Cisco CCIEs are employed by big enterprises or nationwide Internet service providers (ISPs), and so their skills are not readily available to the general public.
Progent is one of the rare network support providers that ensures that CCIEs are accessible to support small and medium sized organizations. In addition, Progent facilitates convenient access to a Cisco CCIE via phone so you can benefit from immediate support for complex network problems that are impacting your business but are outside the competence of your local system support providers. Progent's CCIE consultants can access your network by utilizing sophisticated on-line troubleshooting tools to provide rapid and affordable diagnosis and repair of critical system trouble.
Cisco Premier experts from Progent can help your business to plan, setup, and maintain a converged information system that can streamline operations, cut costs, and speed the path to positive ROI. By combining Cisco integrated services routers experience with Cisco Catalyst switches support and Cisco wireless technology integration assistance, Progent can dramatically increase the strategic value of your information system in New York. To see additional information concerning Progent's expertise in Cisco network appliances, refer to Cisco Technology Professional Expertise.
Microsoft Partner for Remote Consulting for Microsoft Windows
Progent's Microsoft-certified online service experts can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist you with a wide variety of technology expertise including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
Windows Server 2008 support,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server configuration consulting and Lync maintenance, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud infrastructure monitoring,
System Center 2012 Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified Network Security Specialists
Progent provides you access to qualified CISM and ISSAP security professionals who offer a variety of system protection solutions to enhance the resistance of your UNIX, Linux, Solaris, or Apple macOS and OS X environment against attacks or assist your business to recuperate promptly from an assault. Security services offered by Progent include: in depth security evaluation utilizing technologies such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and utilities from Solar Winds and Netcat; quick recovery from virus and worm assaults; integrating firewalls; establishing secure architectures for remote and mobile access; securing your email system against viruses, spam and directory harvest attacks; and implementing 24x7 proactive monitoring. To learn additional information about Progent's security support for small and medium-size businesses, go to Progent's Consulting Services for System Security.
Business Applications Support: Online Classes, Custom Development, Troubleshooting
Progent's Mac technology experts can promote the creative aspect of Mac environments by providing help services and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Team can supply professional engineering expertise and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and MS Excel. To read additional information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Help Desk Call Center Support and Outsourcing Options
Progent provides several service offerings for Help Desk Call Center assistance including UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are designed primarily for companies who require the immediate accessibility of an effective Help Desk Call Center but who have limited funds and IT management bandwidth. Progentís Virtual Help Desk is a seamless supplement to your current Helpdesk team. Progent can act as a primary Help Desk Call Center for your business, serve as an escalation alternative for tough technical problems, or be available in overflow instances when your other resources are too busy. Progent's Call Center Consulting Services can assist you in establishing an efficient new Help Desk or enhancing your current one, evaluating or customizing Help Desk application software to address the particular requirements of your company, or providing supplemental staff to operate remotely in conjunction with your in-house Help Desk Call Center group to handle high-demand events such as system upgrades.
Progent is a Microsoft-Certified Partner and maintains a large roster of Cisco-authorized network experts. Progent's Call Center team of experienced UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are available to provide your clients convenient access to a large support resource with years of background in phone support and remote access repair service for small and medium-size business networks. Progent's focus is on earning the Call Center a respected recognition as a solid driver of company success, and Progent's aim is to fix and not simply document problems. To learn additional information on Progent's Help Desk support and outsourcing, go to Progent's Help Desk Services.
Progent's Online Support Tools
Progent has developed a collection of customized technologies, refined during more than a decade of use, focused on promoting the most advanced quality of service for delivering remote engineering help and repair for small and medium-size business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online access enables the experts of Progent's remote service group to interface to your system without breaching corporate security.
Progent's advanced service reporting system keeps comprehensive documentation of all service delivered to Progent's customers. Each authorized Progent staff engineer has the benefit of the history of support provided to every client by any team member. This history of issues and solutions is structured as an easily retrievable proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's certifications with major vendors including Cisco and Microsoft make available other vast support databases as well as to manufacturers' internal engineering staff that enable Progent's remote consulting specialists to find the optimal resolutions quickly.
Get in Touch with a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Assistance Specialist Immediately
To learn how to get in touch with a UNIX/Linux engineer or a Cisco certified CCIE for urgent phone-based engineering assistance in New York, call 1-800-993-9400 or go to Urgent Remote Network Support.