Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: New Jersey Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia Network Support Services
For small and midsize companies in New York City or anywhere in New York, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online support services represent excellent leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of network problems quickly. Efficient support reduces immediate costs since service calls require a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves even more in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent situations where fast solutions somehow turn into large bills. Progent's penchant for disposing of technical issues efficiently results in your company saving money.
Progent's Remote Service Technologies
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for remote consulting and troubleshooting for small company computer networks. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to link to your company's environment remotely without violating system security.
Progent's sophisticated customer support database system stores detailed documentation describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to every Progent client by every Progent consultant. This history of anomalies and fixes is stored as a readily searchable internal knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available other vast technical support databases and allow priority response from vendors' in-house engineering staff so Progent's online consulting experts are able to arrive at optimal solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in New York City or anywhere in New York or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's online technical service engineers have certified skills in a comprehensive array of technologies. This wide range of technical skills enables Progent's engineers to tackle virtually any problem likely to occur in a small company information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-operating system environments, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based services Offered by Progent to companies in New York City and throughout the state of New York include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of information technology such as network architecture, messaging solutions, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance for diagnosing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and validates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve the most intractable problems occurring in network infrastructure planning, integration, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of experience enables them to find solutions for the most intractable problems quickly. In many instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service providers make CCIEs available to assist small and medium sized companies. Progent offers quick phone contact with a Cisco CCIE so your company can receive urgent assistance for serious network problems that are impacting business efficiency but are beyond the experience of your local IT service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your environment by means of advanced on-line troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Windows Experts
Progent's Microsoft-certified online service professionals can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server design,
Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile access; defending your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses often request. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your New York City Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for smaller organizations who don't have the resources to assemble and manage an in-house Help Desk but who need quick access to an effective Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent addition to your existing Call Center resources. Progent's Virtual Call Center can act as an escalation alternative for the most difficult network issues, or be ready in those instances when your other service providers are overwhelmed.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk Call Center or revamping your established organization, evaluating or customizing Help Desk Call Center software to address the unique needs of your corporation, or adding temporary online staff to reinforce your in-house Help Desk Call Center team to deal with demanding scenarios like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned network consultants gives your customers in New York City or anywhere in the state of New York rapid access to a large support resource with years of background providing telephone-based consulting and remote diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a key driver of company productivity, and Progent's policy is to fix instead of just document IT problems.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, MS Word, and MS Excel. To find out additional information on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac experts can promote the imaginative aspect of Mac systems by offering phone-based consulting services and training in graphics, audio, and video. Progent's support professionals offer expertise in a range of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in New York City, or anywhere in the state of New York, online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By exposing emerging issues before they cause network outages, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a mix of operating systems.
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.