Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
For small and midsize companies located in New York City or anywhere in the state of New York, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the services of CISSP-accredited security engineers to help with high-level security design and business continuity planning.
Progent's remote support engineers represent excellent leverage because they are equipped with the practical background and the sophisticated tools to solve most network issues quickly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for online support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many remote service firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast fixes manage to turn into big tabs. Progent's penchant for dealing with technical issues efficiently results in your company conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a set of optimized tools and field-tested methodologies that ensure the maximum level of efficiency for online consulting and troubleshooting for small business information systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to connect to your company's computer system without breaching network security.
Progent's proprietary technical support reporting application maintains thorough records for all support that Progent's customers have been provided. Progent's team consultants have access to the details of services rendered to each customer by every engineer. This database of problems and responses is structured as a quickly searchable support knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft permit access to additional massive technical databases and permit priority response from manufacturers' internal engineering staff so Progent's remote service experts can arrive at the most efficient resolutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in New York City or anywhere in New York or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's remote support professionals have advanced credentials in an extensive set of disciplines. This broad range of capability permits Progent's engineers to resolve almost any emergency that may occur in a small company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To help clients with multi-operating system environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote services provided by Progent to clients in New York City and throughout the state of New York include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad range of information technology such as system architecture, messaging systems, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and validates an individual's networking skills at the master level. CCIEs can handle even the most complex issues encountered in network design, installation, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness because their deep experience allows them to find solutions for the most difficult problems rapidly. In typical instances, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive timely support for serious network problems that are impacting business productivity but are beyond the comfort zone of your ordinary IT service providers. Progent's CCIE support experts can tie into your network using advanced remote troubleshooting tools in order to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Windows Support
Progent's Microsoft-certified remote service professionals can deliver network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online desktop support such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Qualified Network Security Engineers
Progent's certified CISSP and ISSAP network security engineers offer a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly following a damaging penetration. Security support services offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies often need. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your New York City Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for small companies who lack the money or time to create an in-house Help Desk Call Center but who need fast response from an effective Help Desk with professional phone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for larger companies and acts as a seamless extension of your existing Help Desk organization. Progent's Virtual Help Desk can serve as an escalation alternative to handle the most difficult network issues, or be available in hectic circumstances when your other service providers are too busy.
Progent's Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Call Center software to meet the particular requirements of your corporation, or providing temporary online staff to work with your existing Help Desk resources to deal with high-demand situations like software transitions, mass updates, or installing new business software.
Progent's Call Center staff of experienced information technology professionals offers your computer users in New York City or anywhere in the state of New York quick contact with an effective network service group with extensive background offering phone support and remote troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key driver of business success, and Progent's target is to resolve rather than just record network problems.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based professional consulting support and education in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and MS Office Excel. To find out more concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the artistic facets of Mac environments by providing phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer assistance in a large selection of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in New York City, or anywhere in the state of New York, online computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, remote monitoring can ward off disruptive and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a combination of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.