For small business networks located within the state ofNew York, Progent's Microsoft and Cisco qualified consultants can deliver online assistance and troubleshooting to solve your computer system problems fast and cost effectively. Progent has developed top-notch skills, software tools, and support databases to identify and fix network problems while avoiding the high cost and time delays associated with in-person service visits.
If yourNew Yorkcompany is located outside of the larger metropolitan areas such asNew York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby computer network support options may be limited in technical expertise, or unavailable during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís group of seasoned network engineers average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a varied range of clients. This means you obtain not just the technical expertise needed for the task, but a consultant with proven methods for applying those skills to provide affordable network solutions.
Business Intelligence Reporting and Analytics Consulting and Development
Progentís BI reporting consultants offer remote and onsite consulting to assist you with any aspect of business intelligence (BI) reporting ranging from debugging or enhancing applications to designing and deploying an advanced BI environment. Progent's BI experts can assist you to support your current reporting environment, help you to upgrade reports from an outdated reporting product to a modern one, and provide custom remote training tailored to your specific needs. Progentís management reporting and analytics professionals offer expertise in all popular business analytics reporting and visualization tools such as the SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.
Google Android Smartphone and Tablet Integration
Progent's Android phone integration consultants have years of background providing remote and on-premises support for organizations of any size who need to incorporate Android phones and tablets into their information networks so that mobile clients can work together while on the go. Progent offers the range of skills to resolve technical problems that involve numerous manufacturers and that represent a combination of older and up-to-date technology. Progent provides cost-effective remote consulting to assist you with any facet of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to help you to handle especially stubborn IT problems, or Progent can provide comprehensive project management services to ensure that you finish strategic network projects on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or individual classes to help you manage and operate Android phones and tablets to maximize their business value.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service provides complete hosting of a small company's servers in a solution that delivers the maximum level of availability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud hosting services are built upon proven virtualization architectures that enable small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and network management while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility. Find out about Progent's ProSight family of managed IT services for small and mid-size organizations.
Full Portfolio of Security Assistance
Progent's CISM, GIAC, and CISA certified security consultants can help you to perform complete security audits, recover quickly from intrusions, configure firewalls, configure secure mechanisms for off-site and mobile access, deploy spam filtering and email encryption, and develop a corporate-wide security plan built around 24x7 automated network monitoring. Progent's ProSight family of remote security monitoring and management services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection for unified endpoint security.
NetDocuments Consulting Expertise
NetDocuments is a leading cloud-based document management system built for the legal profession. Progent can provide the services of NetDocs specialists who can provide expert advice to assist you to design, deploy, administer, tune, or debug a DMS solution based on NetDocuments. For details about Progent's consulting services for NetDocs, see NetDocuments DMS consulting services.
Cisco IOS software Update Support
If you incorporates Cisco routers, you may be running an old version of IOS, the network OS powering almost all Cisco router as well as the latest Cisco switches. Cisco often provides updates to IOS in order to correct bugs, plug security weaknesses, or add features. Unfortunately, updating Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco appliance and your network infrastructure. For example, there could be limitations of internal Flash storage that might cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified consultants can provide a wide selection of support services associated with upgrading Cisco IOS or other Cisco control software like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can run inventories of your Cisco software, recommend appropriate updates, provision Cisco appliances, transfer software images/, activate and verify your new software, optimize performance, troubleshoot issues, and teach your IT managers how to take advantage of any important new features.
Help Desk Co-management Services
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting. For details, refer to Progentís shared Help Desk services.
Help Desk Support for Teleworkers
Progent offers small and mid-size businesses overflow or comprehensive Help Desk support for at-home workers. For information about Progent's overflow or comprehensive Help Desk Call Center support services for a remote workforce, go to Help Desk Call Center support for remote workers.
Progent's Consulting and Training Support for Microsoft Office Word and Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a wide selection of affordable online consulting services to help you to manage and troubleshoot your legacy Microsoft Office Word environment or help you to move to a newer version of Office Word. Services available from Progent's experts include VBA software development, isolating and fixing compatibility issues between different releases of Word, interfacing Word with different Office apps such as Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet integration, and online Office Word training sessions tailored for individuals or groups.
Management Support for Lync Server 2013
Microsoft Lync 2013, renamed Skype for Business Server, is an on-premises platform that allows organizations of any size to create a manageable and protected communications environment that permits a BYOD computing style with chat, presence, web conferencing with app sharing and whiteboard, as well as IP and PSTN telephony enabled for a broad assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts can assist you to manage your current Lync deployment or plan and carry out a cost-effective upgrade to a modern system by providing Skype for Business expertise. Progent can also assist create a hybrid cloud network model that integrates on-premises Skype for Business with Skype for Business Online or with Teams cloud platforms.
Detailed Documentation of Services Delivered
Progent provides full and meaningful documentation of all support work to make sure clients donít ever feel like a hostage to their support company. Progent sends email documentation of services immediately after completion of each service task, and also provides a printed copy along with monthly invoices. Comprehensive IT support documentation makes it easier for clients to move to a different support organization or assume increased support responsibilities internally. Complete service documentation also provides IT managers the information required to assess the quality of support services and produce more realistic network expense projections.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer online or on-premises expertise to help businesses of any size to plan, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide advanced support for all the products, technologies and services that make up building an end-to-end Cisco Jabber solution such as Cisco network devicesand management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.
Talk to a Progent Computer Consultant
To learn how to access a Progent network support expert for remote or onsite help, phone 1-800-993-9400 or go to Remote Computer Support.