For office networks located throughout the state of New York, Progent's Microsoft certified technical team members can deliver remote phone help and remote troubleshooting to fix your network systems troubles fast and affordably. Progent has developed world-class skills, advanced software utilities, and support databases to identify and fix computer network problems without the high cost and time delays normally associated with in-person service dispatches.

If your New York small business is situated beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer network support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unusable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of network professionals average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a large range of technical projects for a varied range of clients. This means you obtain not only the technical know how needed for the task, but an expert with field proven methods for applying those skills to provide excellent network solutions.

CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA in 2010 to verify an IT professional's skills to design, deploy, and support information system controls to reduce risk. Progent offers the services of a CRISC-certified risk management consultant to assist you to develop and carry out a risk management plan that follows industry best practices promoted by CRISC and geared to align with your company's risk appetite, business goals, and IT budget.

Planning and Support Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can assist organizations of all sizes to adhere to leading practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help your business to migrate from an earlier release of System Center Virtual Machine Manager or from another management platform, and Progent can show you how you to optimize and repair your current SCVMM environment to make sure you realize the highest possible business value. Progent also offers SCVMM 2016 migration expertise to assist your organization to design and carry out a smooth upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can benefit from stronger assurance features, more affordable VMM storage options, and other improvements.

Advanced Project Management Consultants
For enterprise project management assistance, Progent can provide the services of senior IT professionals with years of experience as IT project managers for application development, business systems deployment, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer advanced management expertise to help enterprise customers to adhere to best practices to ensure that major projects are completed on time and within budget.

Unified CM and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager, previously named CallManager, is the heart of Cisco's collaboration solution. Cisco Unified Communications Manager and Unified CM Express offer a location-independent IP-PBX by integrating tightly with unified messaging apps such as Cisco Unified CM IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager experts can assist with any facet of Unified Communications Manager setup and debugging in areas such as integrating Cisco Voice over IP phones and desktop video phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Exchange and Skype for Business.

Integration Expertise for Office 365 Applications and Services
Office 365 is Microsoft's expanding suite of productivity applications and cloud services available on a subscription basis. Office 365 programs and cloud-based services are offered in a variety of product bundles targeted at customers ranging from individuals and home offices to enterprises. Progent offers fast and affordable remote access to consultants with expertise in Microsoft, Mac, iOS, and Android platforms. Progent can help you to understand the many subscription plans offered with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent's Office 365 integration consultants support multi-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also assist you to build and manage hybrid solutions that transparently combine on-premises and cloud products and services.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants can provide expert remote consulting services to help businesses of any size to integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective hybrid environments that support Windows and Linux operating systems and apps in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange and Azure hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

Cisco IOS software Update Consulting
If you includes Cisco appliances, you could be using an old version of Cisco IOS, the operating system used in most Cisco router as well as current switches from Cisco. Cisco often publishes updates to IOS in order to correct problems, shore up security gaps, or improve functionality. However, updating IOS and other Cisco operating systems can be a challenge, depending on your Cisco device and your system infrastructure. As an example, there could be limitations of internal RAM that could cause a new OS release to operate improperly. Progent's Cisco CCIE-certified consultants offer a broad variety of services related to updating Cisco IOS or any Cisco OS such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can perform inventories of your Cisco software, propose appropriate upgrades, prepare Cisco devices, transfer software images/, configure and verify your Cisco software, optimize throughput, troubleshoot problems, and train your network support managers how to utilize all important new functions.

Active Directory (AD) Design and Integration Consulting
Progent's Microsoft-certified Active Directory experts have broad knowledge troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, lost AD objects, cleanup of test software configuration objects in on-line AD systems, and repair of failed setups of Active Directory and AD-integrated software. Progent is also skilled in using “expert only” AD tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address important areas such as AD naming standards, hierarchical model, IT administration structure, selection and design of group policy objects, plus security and monitoring definitions. Progent can also evaluate the impacts of server and service implementations on capability and speed. Progent can assist businesses to plan and install configurations of Active Directory Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup software provides small businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Azure storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular restore capability for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and VMware vCenter for handling large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is an Altaro partner and offers a wide array of services to help you to plan, install, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software. To find out more, visit Altaro VM Backup Consulting Services.

Microsoft Exchange Server 2010 Upgrade Help
Progent's Microsoft-certified Exchange 2010 engineers can assist your organization to maintain and troubleshoot your current Exchange 2010 Server environment or provide the expertise of certified Microsoft Exchange 2016 professionals and Office 365 Exchange Online specialists to help you determine the value of upgrading to a current release of Exchange Server that offers fast return on investment by improving your productivity, cutting the cost of hardware and support, simplifying management, and consolidating your vital communications technologies.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants can provide expert remote and onsite support for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small or midsize businesses and campus networks to enterprise data centers and ISPs. Progent can assist you to deploy Cisco's quickly improving switch technology to realize the speed, expandability, availability, virtualization, security and manageability needed by your organization. For information about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch support. To learn about Progent's consulting and support services for Cisco's Nexus family of switches, refer to Nexus switch consulting and support services. To learn about Progent's support services for Meraki switches, go to Meraki switches consulting services.

Contact a Progent Network Consultant
To learn how you can get in touch with a Progent network consultant for online or on-premises assistance in , call 1-800-993-9400 or visit Remote Computer Help.