For small office network systems located anywhere in the state ofNew York, Progent's Microsoft and Cisco certified engineers can deliver online help and remote troubleshooting to solve your computer system issues quickly and affordably. Progent has acquired top-notch skills, sophisticated tools, and support knowledge bases to troubleshoot and fix IT problems while avoiding the expense and time delays associated with onsite service dispatches.

If yourNew Yorkcompany is located beyond the larger metro areas such asNew York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer network support options may be limited in expertise, or not available during urgent situations. This can result in a computer network that is unstable or causing wasted time due to technical problems going unresolved for too long. Progentís staff of field proven network engineers average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical tasks for a broad range of customers. This means you get not just the technical expertise needed for the job, but a professional with proven methods for applying that expertise to provide cost effective network solutions.

Live Online Training for Popular Desktop Apps
Progent provides live online classes for popular client software. Progent's Webinar training covers topics such as Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA programming, PowerPoint co-editing, Outlook security, Office 365 Access programming, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 configuration. Live online education offers the advantages of conventional classroom seminars, including immediate communication between clients and teachers, but avoids the costs of travel and the hassle of attempting to synchronize the schedules of multiple workers.

ProSight Data Protection Services Managed Backup and Recovery
Progent's ProSight Data Protection Services cloud backup and disaster recovery offers small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read about the entire ProSight line of affordable managed services for small and medium-size businesses.

Disaster Recovery/Business Continuity Planning Support
Progent can provide high-level remote consulting for business continuity planning, validation, and training to help your company to respond to potential catastrophes, minimize service disruption for your vital IT functions, eliminate data loss, and comply with regulatory mandates and business obligations. Progent's business continuity consultants can team with your management and IT support group to provide risk analysis, identify dependencies, identify human and physical resources needed to operate your business, determine business-critical network services and define allowable recovery times, qualify hot backup centers, configure secure offsite connectivity for key employees, implement notification mechanisms and define duties for personnel, document a comprehensive recovery plan, and train management and technical staff to carry your business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster technology field-tested in Microsoft's massive Azure public cloud.

Microsoft Dynamics NAV Consulting
The most recent release of MS Dynamics NAV includes several new features such as tailored Role Centers, improved management information and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV consulting professionals offer software development, integration and troubleshooting support to help you to benefit from Microsoft Dynamics NAV. Progentís engineers can help you to integrate MS Dynamics NAV to other services and applications. Also, Progent can assist your organization to create and utilize data warehouses so you can improve your knowledge of your operations, acquire additional clients, expand your marketing strategies, and form productive partnerships.

Advanced Project Management Consultants
For advanced project management assistance, Progent can provide access to senior information technology experts with decades of background as technology project managers for program development, information technology implementation, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven project managers can provide world-class management expertise to help enterprise customers to adhere to best practices to make sure strategic projects are successfully completed on schedule and on budget.

Planning and Support Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of any size to adhere to best practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help you to move from an earlier edition of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can help you to enhance and repair your current SCVMM 2012 ecosystem so you realize maximum business value. Progent also offers SCVMM 2016 migration expertise to help you to plan and execute an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from new security capabilities, more affordable VMM storage fabric, and other improvements.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer cost-effective online consulting to assist you to plan, configure, and fix any aspect of your iPhone and Windows integration solution and is available for quick jobs to help you get past occasional technical roadblocks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or support a highly available, secure and efficient infrastructure that is best suited to your mode of computing. Progent also offers remote and on-premises training to help manage and use your iOS devices in a secure, collaborative ecosystem that maximizes the strategic value of your IT network.

Backup/Recovery Expertise for an At-Home Workforce
Progent can assist small and medium-size companies to design, deploy, verify and maintain data protection solutions required for at-home workers. For details about Progent's data protection consulting services for at-home workers, see backup/restore solutions for a remote workforce.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of computer security experts. GIAC accreditations are recognized by companies and government organizations around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists offer support for all of the security services covered within the GIAC certification including auditing infrastructure security mechanisms, security incident handling, traffic analysis, web-based services security and SIEM solutions for compliance with government mandates for promptly reporting security events.

Consulting Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified System Center 2012 Operations Manager consulting experts have more than a decade of experience designing, implementing, enhancing and fixing System Center Operations Manager solutions and offer companies of any size advanced online or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure and Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or on-premises technical support to assist you to remediate serious issues detected by System Center 2012 Operations Manager. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to help your organization to migrate cost-effectively from Operations Manager 2016 to Operations Manager 2016.

Microsoft SharePoint Server Consulting Services
Progent's Microsoft-authorized Microsoft SharePoint 2013 developers, SharePoint Server 2010 developers and Office SharePoint 2007 support professionals can assist you to evaluate the business case for deploying the current release of SharePoint Server, advise you on the appropriate version of Microsoft SharePoint Server for your application, provide configuration and integration services, help you to set up MS SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and customized application programs to operate with SharePoint Server, design a comprehensive security strategy that incorporates portal technology, and deliver maintenance and Call Center services.

Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 incorporates core technologies first developed for and proven on Azure, one of the world's largest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network topology for a cloud-centric or hybrid deployment, create and carry out a non-disruptive upgrade strategy, train your IT administration and support personnel, and provide as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers maximum business benefit.

Remote Call Center Services for Small Businesses
Progent's Standard Help Desk Services offer a complete solution that manages all facets of remote desktop support from service requests through trouble ticket generation, assigning accountability, screen sharing, status tracking, problem resolution, and and metrics. Intended for small businesses with few in-house service personnel for end users, Progent's Help Desk Services provide online support at a significant discount off Progent's regular Level 1 desktop support rates. Progent also offers rapid as-needed escalation to subject matter experts to resolve challenging issues. For more information, visit Progentís online desktop Call Center services for small businesses.

Progent's Customer Testimonials
Progent has delivered remote or onsite technical consulting service to organizations in each state in the country. Many of these clients have indicated their appreciation to Progent in the form of testimonials to the excellence of Progent's service staff. Check out Progent's customer testimonials to learn what people have said about the high level of Progent's IT services

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts can provide Windows Server 2016 migration consulting to assist businesses of any size to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

Talk to a Progent Network Support Expert
To see how you can get in touch with a Progent computer support expert for online or onsite assistance, phone 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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    The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can help your company to maintain your legacy PIX or Cisco ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, optimize, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Mac networking engineers can help you with a broad range of system infrastructure areas such as system architecture, off-site and mobile access, internetwork compatibility, protection, and new technologies including Voice over IP and high-speed wireless networking. For business networks based exclusively on Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and size to handle the challenge of designing, configuring, and maintaining a network infrastructure that is robust, safe, efficient and aligned with your corporate goals. Progent can help you configure Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan storage area network solution. Progent can also provide skilled experts to support Cisco routers and switches.

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    With Catalyst switches for small and medium-sized businesses, Cisco enables companies to realize all the advantages of adding smart traffic control into their IT infrastructures. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your network infrastructure sufficiently robust to handle time-critical needs, expandable to facilitate future growth, secure enough to protect restricted information, and designed for prioritizing and managing all traffic to streamline system operations. Progent's Cisco certified consultants can help you select and deploy Catalyst switches appropriate for your company. Also, Progent's CISM and CISSP certified security specialists can help you create a comprehensive security policy and configure Cisco switches so they help enforce your security strategy. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

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    Progent can help small and mid-size organizations to set up and troubleshoot conferencing technology to enable their at-home workforce to interact productively with fellow workers and customers.

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    Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi appliances running on multiple venues with thousands of access points can be remotely provisioned and administered using free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent offers the skills of veteran Wi-Fi consultants who can help your organization to determine the benefits of UniFi products for your environment and assist you to plan, deploy, administer, and maintain your UniFi solution.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, enhancing and fixing SCOM environments and can provide organizations of all sizes expert remote or on-premises consulting services for SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability required to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or onsite technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.

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    For corporations with branch offices in California or any area covered by Progent's consultants, Progent's Microsoft-Premier network support experts and authorized Cisco network specialists offer a range of network support services including project planning, Sarbanes Oxley compliance, office moves, enterprise security, network design, on-site or remote branch office support, and troubleshooting for colocation hosting environments. A Progent network consultant can show you how to plan a multi-office network that makes efficient use of colocation facilities and Internet hosting sites. Progentís Microsoft Premier consultants can help major enterprises plan, integrate and support massive rollouts of the latest releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progentís CCIE and Cisco Certified Network Professional experts can help you configure Cisco technology for connection solutions that incorporate basic, high-speed, integrated, and wireless networking.

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    E-Mail Guard is Progent's economical antispam and anti-virus managed service that gives small businesses enterprise-quality protection from spam, viruses, directory harvesting, and other forms of e-mail-based assaults on IT networks. E-Mail Guard is powered by Postini's perimeter management technology, a sophisticated library of web-based anti-spam and virus protection services that defuse email assaults before they are able to penetrate the company firewall. Perimeter Manager also lets administrators monitor and manage their e-mail systems, irrespective of server vendor, hardware technology, or data center location.

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    If your organization does not need urgent online help but you think you will require assistance with your network soon, you can conserve time and expenses and guarantee that the right expertise will be available when you want it by getting in touch with a Progent sales agent and signing up as a client. For details, phone 800-993-9400 or send email to information@progent.com.


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