Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry wireless PDAs were at one time among the most popular products for maintaining location-independent access to messaging, scheduling, web programs, and other critical business data. Progent offers Newark, New Jersey businesses the services of BlackBerry-premier experts who can help companies to maintain their BlackBerry environments or migrate efficiently to a current mobile platform.

As the sophistication of small business IT technology has increased, and as the demand for world-class security, dependability, and recoverability has grown to be the standard for businesses of any size, effective deployment and support of RIM BlackBerry technology has become more difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and shared databases, small businesses frequently resort to external consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small organizations to design, manage, and repair BlackBerry environments economically and efficiently, doing away with the need for an internal BlackBerry solutions specialist and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, coupled with Progent's proven remote service delivery model, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their business information network.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and messaging systems operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined administration tools so you can track and control BlackBerry devices across your business, define security policies that make sense for your company, develop custom mobile software, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be recovered rapidly and thoroughly.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Onsite IT Consulting
Progent locations in New York City Metro Area

City Address Phone Link
Brooklyn Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
917-781-0096 Brooklyn Network Support Services
Edison 317 George Street, 3rd Floor
New Brunswick, NJ 08901
973-939-0035 Edison Network Support Services
Lower Manhattan 30 Broad St, 23rd Floor
New York City, NY 10004
646-969-5696 Lower Manhattan Network Support Services
Midtown Manhattan 420 Lexington Ave
New York City, NY 10170
646-727-4666 Midtown Manhattan Network Support Services
Newark 146-B Ferry Street
Newark, NJ 07105
862-373-1253 Newark Network Support Services
Parsippany 181 New Road, Suite 304
Parsippany, NJ 07054
973-939-0009 Parsippany Network Support Services
Saddle Brook 2 University Plaza, Suite 100
Hackensack, NJ 07601
562-583-3336 Saddle Brook Network Support Services
Uniondale 405 RXR Plaza
Uniondale, NY 11556
224-534-2088 Uniondale Network Support Services
Yonkers 2 Overhill Rd
Scarsdale, NY 10583
914-662-8006 Yonkers Network Support Services

Technical Support for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, offering a single solution for handling key jobs like smartphone installation, updates, and retirement while also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange, Novell GroupWise, or Domino email platforms and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BES Server provides a variety of security capabilities starting with automatic encryption of messages transmitted between a BlackBerry wireless handset and BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in selecting levels of security to match the special requirements of your environment. Progent's BlackBerry certified engineers can assist your company to select advanced security features and enable them remotely. Samples of these over-the-air configurable security settings include:

  • Disable a device
  • Erase information from a missing or stolen BlackBerry device
  • Disable Bluetooth
  • Activate internal defenses against malware

BES Server also provides flexibility in determining ways to keep users from installing or executing unsafe or unauthorized software. Progent can assist you to choose protective processes such as:

  • List precisely what programs are permitted on the device
  • Prevent third-party applications from using non-volatile memory on the BlackBerry smartphone
  • Determine which resources external applications can use on the BlackBerry device
  • Limit the types of access third-party programs running on the BlackBerry smartphone can establish
  • Prevent all external applications from being loaded or run on the smartphone

Professional RIM BlackBerry Technical Support Services Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available online to deliver prompt technical help to businesses in the Newark region or throughout the state of New Jersey. Progent's experienced remote consulting team has helped businesses resolve computer issues and reduce support costs in every state in the U.S. and built a substantial base of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide remote consulting support for a broad selection of technologies associated with BlackBerry products including wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Major RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures including resolving enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, configuring wireless program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to use administration tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist your company to define and implement sensible security options.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and remove BlackBerry device users on Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System and IM, install access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements analysis, system design, deployment strategy and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a wireless system that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to decide which administration model and equipment meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software versions, processors and mass storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can help your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security engineers to perform network-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Qualified Professional
To contact Progent about professional expertise for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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    Progent's ProSight portfolio of managed IT services are designed to offer organizations who maintain minimal internal network administration and support staffs with affordable access to world-class management platforms and consulting experts. Benefits of the ProSight catalog of managed services include predictable network maintenance expenses, smart automation of common management processes, continual adoption of the latest information technology, smooth transition from legacy technology to current solutions, close alignment of computer technology with business objectives, guidance from seasoned network experts, and freeing up management to focus on business instead of fast-evolving information technology.

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    Progent's Cisco-certified SIP integration consultants can help your business to design, deploy, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected SIP trunks and offer affordable remote or on-premises support to assist businesses to move efficiently to an advanced communications environment that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business and Lync for access to a SIP-based IP PSTN trunk.

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    Progent has been delivering SharePoint consulting services since the initial SharePoint product was released more than a decade ago, and Progent has the breadth and depth of IT know-how to assist organizations of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that add substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can assist your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid deployment is most sensible for your busi9ness; and pick the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can help in specific tasks associated with your SharePoint 2013 migration.

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    Progent offers the support of Microsoft-certified consultants and seasoned database application programmers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and data security consultants to help you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, set up pilot systems at your site or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy database platforms, and define an efficient and secure IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.

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    Progentís team of expert software programmers, relational database architects, and project managers can assist enterprise clients to complete development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for high-level planning and project co-ordination or Progent can help clients plug expertise gaps by providing relational database architects and software programmers experienced in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to integrate SharePoint with additional data sources such as SQL Server and Excel to create data-driven intranets and web portals. Progent also can provide expertise with multiple web development tools and can help businesses to build, enhance, troubleshoot, or migrate web applications to take advantage of the most current web technology.

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    For Windows desktop virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop environment that maximizes the business impact of your information network; configure XenDesktop technology with your physical and virtual servers, user computers, and printers; upgrade your older desktop virtualization software to current versions of XenDesktop; and provide advanced online troubleshooting. Progent can also instruct your IT staff to follow best practices to manage your XenDesktop solution efficiently.

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    Microsoft Dynamics GP can help you grow and control your company better by offering deep availability of strategic information and a fast return on investment. Microsoft Dynamics GP confers important business benefits including its ability to extend the presence of your organization, handle your accounting, automate financial processes, unify processes across your business, improve inventory control, enhance order accuracy, grow sales and minimize turnaround time, and maximize cash flow. Progent can help you configure and manage a reliable, secure server and communications infrastructure to support Great Plains, and can offer experienced Dynamics GP consultants to help you reap the full benefits of your Microsoft Dynamics GP software.

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    Progent's support specialists in Mac and Microsoft Windows technology can help you combine Mac and Windows systems into cohesive networks with full sharing and collaboration functionality. Allowing efficient co-existence among a mix of servers and workstations powered by Apple Mac OS and Windows requires extensive knowledge of and experience with Apple Macintosh and Windows products. Progent's experience in Microsoft and Macintosh consulting makes it possible to provide expert assistance to companies that rely on these platforms to keep their strategic edge. Progent can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    If your company is producing Linux-based applications on a network that includes Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your area of strategic expertise without the continual hassle of managing your business network. Through the use of automated server monitoring and by delivering online and in-person assistance when your company needs it, Progent offers an economical way for maintaining an IT system that features excellent reliability, protection, and efficiency. Progent's UNIX/Linux developer assistance offerings feature full-service information technology outsourcing, virtual server infrastructure, online and on-site service and repair, proactive network monitoring services, and Help Desk services.

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    E-Mail Guard is Progent's economical spam filtering and anti-virus solution that gives small companies enterprise-quality defense against spam, viruses, DHA attacks, and other forms of email-borne attacks on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive suite of web-managed antispam and antivirus services that defuse email attacks before they can penetrate the network firewall. Perimeter Manager also lets administrators monitor and manage their email application, irrespective of server platform, hardware technology, or geographic location.

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    Cisco's security and remote access solutions for small to mid-size businesses offer a complete array of manageable security products to let you safeguard your entire network infrastructure. Cisco's Virtual Private Network product family includes routers and switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's expert consulting staff includes field-proven specialists with Cisco CCIE and Cisco Certified Network Professional qualifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that align best with your corporate objectives.

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    Progent's MS Exchange Server Hosting Services offer an enterprise-class data center that features backed-up electrical and environmental control systems, round-the-clock site security and operations center, plus fault-tolerant connections to Internet backbone service providers. Hosted Exchange servers are configured as virtualized servers for service continuity, easy scalability, and fast recovery. Services feature complete incorporation with your business network, access to mobile communication devices, automated tracking of performance and security, spam and virus protection, security update and service pack control, Help Desk Call Center services, daily data backup, and full email administration support.

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  • Microsoft GP/Great Plains Technology Consulting Services
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    Microsoft Dynamics GP allows you to expand and control your company better by offering easy availability of strategic data and a fast ROI. Dynamics GP confers important productivity benefits including its ability to extend the presence of your company, handle your financials, computerize financial processes, standardize procedures across your company, improve inventory control, enhance order accuracy, expand revenue and shorten turnaround time, and increase free cash flow. Progent can help you configure and maintain a reliable, safe server and communications foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP support professionals to help you derive the full advantages of your Dynamics GP business management system.

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    If your business does not require urgent remote help but you think you will require assistance with your information system soon, you can save time and expenses and guarantee that the appropriate expertise will be available when you need it by contacting a Progent sales agent and registering as a client. For more information, phone 800-993-9400 or send email to

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    Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and other developer platforms make it possible to create specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can show you how to create reports that let you analyze your business more effectively, transforming raw information into valuable insights into your company and customers.

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