Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Newark
ProgentProgentís consulting services for IT service organizations in Newark New Jersey enables you to offer your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent supplement to your regular network services team. These services can ease the way for you to grow your revenue, flesh out your service portfolio, create happy clients, and increase your bottom line.

Progentís nationwide roster of network engineers, PC integration and troubleshooting technicians, IT administrators, and data security consultants have worked as transparent extensions to the IT staffs of some of the country's largest IT support businesses. Progentís range of expertise enables you to add to the capabilities of your IT service practice, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is a network consulting firm with 20 years of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer support firm in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to deliver your clients support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the heart of a successful service desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but challenging to configure and maintain. Small or niche IT support organizations do not have the required resources. Progent's Service Desk and ticketing solution gives IT support firms an affordable way to retain their own branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to increase your support volume, the range of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metro areas is available throughout the country at additional cost.
  • You have complete control of your clients and billing.
  • Your customers submit requests through your branded web portal, a toll-free number, or by directing a request to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details on Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows your support team to become a sole source for practically all IT expertise your customers may need. You can build your team and strategic IT skills at your own pace without being forced to decline new business due to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal IT service group, under your coordination, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an advanced reporting platform to ensure that all IT services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer service responsibilities to in-house consultants when you have sufficient staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently take on additional jobs beyond your core areas of expertise and open additional geographies without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum network support provider by offering more services to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: With a sizable roster of top-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Satisfied: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Online Technical Support Experts: For two decades, Progent has provided online network support from Help Desk services to high-level consulting. Effective remote support cuts costs and produces quick solutions.
  • Major Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Newark, New Jersey Companies
Progent's seasoned roster of certified consultants and technical experts offers Newark, New Jersey companies a broad array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Program for IT Service Organizations in Newark, New Jersey
For more details about Progent's reseller program for IT service firms in Newark, New Jersey, call 1-800-993-9400 or visit Contact Progent.