Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Newark
ProgentProgentís consulting support for IT service firms in Newark New Jersey allows you to offer your clients Progent's consulting expertise and Help Desk support with your brand as a seamless augmentation of your in-house IT support team. These services can ease the way for you to grow your client base, close gaps in your service catalog, satisfy your clients, and increase your profits.

Progent's roster of network experts, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the worldís biggest IT service businesses. Progentís range of technical knowledge enables you to widen the capabilities of your IT service business, and Progentís transparency lets you strengthen and preserve your company's brand.

Progent is an IT support firm with two decades of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any private IT services firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of world-class services. Progent bills your firm exclusively and works under your direction to provide your customers support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing is fundamental to an effective service desk. But full-featured ticketing platforms are not only costly to license and staff, but also a hassle to set up and manage. Small or niche IT support providers rarely have the necessary resources. Progent's Call Center and ticketing program offers IT service firms a practical way to retain their custom branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program enable you to increase your support volume, the diversity of technologies your business can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service staff provides Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metro areas is available throughout the US at extra cost.
  • You have full control of your customers and invoicing.
  • Your customers submit incident reports via your custom branded web portal, an 800 number, or by directing a message to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service providers allows your support team to act as a sole source for practically all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without having to decline opportunities due to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house IT service team, under your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Documentation: Progent uses an enterprise-class service reporting platform to make sure all IT services delivered are thoroughly described. This allows you to transfer service responsibilities to internal personnel when you have enough staff and relevant skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and safely accept more jobs beyond your main areas of excellence and open new territories without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more customers using your own company name.
  • Add to Your Services Catalog: Progent offers top-tier support in a broad array of IT disciplines and can act as a reliable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: With a large roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Make Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Online Technical Support Experts: For two decades, Progent has provided remote IT support from Help Desk services to high-level consulting. Effective online service cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Newark, New Jersey Companies
Progent's seasoned roster of certified consultants offers Newark, New Jersey companies a wide range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Learn More About Progent's Consulting Program for IT Service Organizations in Newark, New Jersey
For more details about Progent's reseller support for IT service firms in Newark, New Jersey, call 1-800-993-9400 or visit Contact Progent.