Enlarging your remote workforce may have a major impact on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Newark company to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services ranging from as-needed expertise for getting you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Newark, New Jersey organizations to succeed with any facet of building a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and centralized management.
Help Desk Call Center Services for Telecommuters
A sudden, organization-wide switchover to a teleworker workforce, which could be activated by an epidemic or as part of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services utilize Progent's extensive network of online technical support experts combined with enterprise-class ticketing and tracking technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or revise their current tickets, add information, and append screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows your company to expand your current Call Center team by sharing delivery of Call Desk support services transparently between your in-house IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support solution based on the number one professional services automation tool for managing help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your at-home workforce, see Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Newark, New Jersey organization, phone 1-800-993-9400 or visit Contact Progent.