Enlarging your telecommuter workforce can have a major impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Newark organization to select the appropriate tools and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers services that go from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Newark, New Jersey organizations to with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
An emergency, company-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as an element of a disaster recovery plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or update the status of their current trouble tickets, enter information, and append screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your business to expand your current Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center support services transparently between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collaborative support solution based on the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Newark, New Jersey company, call 1-800-993-9400 or go to Contact Progent.