Immediate Online Technical Support for Newark Information Networks
For organizations in Newark or anywhere in New Jersey, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer excellent value because they possess the practical experience and are equipped with the advanced technology necessary to resolve most information system problems rapidly. This reduces immediate costs because solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is particularly valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast repairs manage to end up as substantial bills. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for online consulting and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your computer system without breaching system security.
Progent's powerful service database application keeps thorough records for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support delivered to each Progent customer by every engineer. This history of problems and responses is structured as a readily searchable internal database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up other vast support databases and allow quick access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to determine optimal solutions in the least time.
Online support available from Progent to businesses in Newark and anywhere in the state of New Jersey include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can provide network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking consultants, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn issues surrounding network design, integration, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent value since their deep expertise allows them to solve problems rapidly. In common instances, less seasoned consultants can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your network via state-of-the-art on-line troubleshooting tools in order to perform quick, safe, and economical diagnosis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure appliances. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the immunity of your Windows, macOS and OS X, Linux environment against attacks or assist your business to recover quickly following a serious breach. Security support services available from Progent include: in depth information security and compliance audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent can provide expert remote consulting support to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to address a broad range of information technologies including system infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-based methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Newark Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk application software to address the unique needs of your company, or providing temporary online personnel to work with your existing Call Center group to handle demanding situations such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Newark or anywhere in the state of New Jersey quick communication with a large support group with extensive experience delivering phone support and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of business performance, and Progent's aim is to solve rather than simply document technical problems.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff provides online professional consulting support and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so that your IT maintenance is proactive and automated. By exposing emerging problems before they result in full-scale emergencies, automated monitoring can head off disruptive and expensive network failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments based on a mix of operating systems.
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Newark or anywhere in the state of New Jersey, Progent's phone-based computer support engineers can provide effective and economical system help the instant your organization has to have it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the cost and lost time associated with in-person support visits.
Even if your Newark business works with a local independent consultant or maintains an in-house organization that can deal with typical network problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden system crises or especially challenging integration projects.
Features of Progent's Remote Network Services for Newark
Progent's online help, Internet-based repair, system security expertise, and system management services give offices in Newark or anywhere in the state of New Jersey the greatest leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Newark and is also ideal for customers in geographic regions of New Jersey that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a per-minute basis, so you pay only for the services you receive. Progent has no minimum fee for online service and requires no monthly subscription fee for support services provided during normal working hours. This protects you from facing big bills for routine fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to authorized professionals who have skill in designing, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security planning, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that align with the special requirements of your business.
- Advanced Online Access Tools
Protected online access allows Progent's support professionals to see precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise demand an expensive personal service call. Cutting-edge online access software and expert technicians together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for High Network Availability
For organizations with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose workers require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Companies who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.