Fast and Affordable Remote Help for Newark New Jersey IT Networks
For companies in Newark New Jersey, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support reduces immediate costs because solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast fixes manage to turn into large tabs. Progent's skill at disposing of problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the highest level of effectiveness for remote technical support and repair for information systems of any size. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's environment without violating corporate security.
Progent's sophisticated technical support reporting system keeps extensive documentation of the service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of all help delivered to every Progent client by every Progent engineer. This history of trouble tickets and resolutions is structured as an easily retrievable proprietary knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online service specialists are able to come up with the best resolutions quickly.
Online support provided by Progent to businesses in Newark New Jersey include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers can deliver computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to help you company to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration support plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most complex issues surrounding network infrastructure planning, installation, maintenance, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their broad expertise allows them to resolve problems quickly. In typical cases, less qualified engineers can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of the latest remote troubleshooting tools to perform efficient, secure, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of connectivity appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points planning and integration help, Cisco WiFi controllers support Services, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to clean up rapidly after a serious penetration. Security solutions offered by Progent include: thorough data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; building secure techniques for off-site and mobile access; guarding your email system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a wide array of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that include Linux and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Newark Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting services can guide you in creating an efficient new Help Desk or improving your current one, identifying or enhancing Help Desk Call Center application software to handle the particular needs of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk resources to handle demanding scenarios like software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network experts offers your clients in Newark New Jersey instant communication with an efficient support group with extensive background providing telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a significant contributor to company productivity, and Progent's policy is to resolve instead of simply document technical problems.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based professional consulting support and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Newark New Jersey online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they cause full-scale emergencies, remote monitoring can avoid inconvenient and costly network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that support a combination of OS platforms.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Newark New Jersey, Progent's online computer support engineers can provide expert and cost-effective IT help the instant your organization requires it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Newark office works with a regular freelance consultant or maintains a full time organization that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve sudden system emergencies or especially challenging integration problems.
Advantages of Progent's IT Support for Offices in Newark New Jersey
Progent's remote support services enable your Newark company to realize the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will derive added business worth by being increasingly available, efficient, and protected. Benefits to your company include:
- Convenient remote extension of your on-site support resources
For most organizations in Newark New Jersey, nearby computer service providers, whether made up of outside consultants or an internal maintenance staff, can take care of typical technical issues. On the other hand, serious problems might occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these cases, Progent's on-call support specialists provide a convenient, fast, and affordable way to augment your local resources and to pass on useful information to increase your capability to resolve future problems locally.
- Less Reliance on Individual Consultants
For IT maintenance, smaller organizations often depend on individual freelance service providers. While independent consultants have smaller internal costs than big support companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your business to go without help during an IT crisis. As your business grows, network unavailability and problems with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to insure your network stays up and running.
- Create a Solid Basis for Smooth Expansion
Companies often start with an IT system created on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. These badly designed environments require proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle current business requirements and simplify future expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller companies need guidance and technical training to navigate through an ever more complex array of product alternatives available for promoting business success and improving efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can result in a situation where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the best interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class expertise for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 expertise, Windows 2003 upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Companies who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.