Fast Online Support for Newark IT Networks
For organizations located in Newark or anywhere in the state of New Jersey, Progent provides online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support reduces direct expenses since service calls use up minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike many online service companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast fixes somehow end up as large bills. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized technologies and field-proven methodologies that promote the maximum degree of effectiveness for remote help and repair for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to link to your computer system remotely without compromising system security.
Progent's proven service database application maintains extensive documentation of the service that Progent's clients have received. Progent's staff engineers have access to the details of assistance rendered to every Progent client by any Progent consultant. This history of trouble tickets and solutions is structured as a quickly exploitable proprietary knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft open up additional massive technical knowledge bases and allow priority access to vendors' internal support staff so Progent's online consulting experts are able to find optimal resolutions in the least time.
Remote support available from Progent to businesses in Newark and anywhere in the state of New Jersey include:
Authorized Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting services, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to help your company to install, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and certifies an individual's network technology knowledge at the master level. CCIEs can handle the most stubborn challenges associated with network design, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience enables them to find solutions for problems quickly. In common instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your network using state-of-the-art on-line troubleshooting tools to provide quick, secure, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's market leading family of connectivity devices by offering services such as:
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate quickly after a damaging breach. Security consulting services available from Progent cover in depth data security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad array of computer technologies such as system architecture, email systems, system and process security, plus UNIX and Windows integration. For server hardware economization and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance diagnosing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight suite of IT management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Newark Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or improving your established one, selecting or enhancing Help Desk Call Center software to handle the unique needs of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk Call Center team to deal with unusually busy situations such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology consultants provides your computer users in Newark or anywhere in the state of New Jersey fast communication with a reliable technical support group with extensive experience delivering phone support and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a significant enabler of business productivity, and Progent's target is to solve and not just report IT issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team can supply online advanced engineering support and training in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Newark, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so your IT support is proactive and automated. By detecting emerging problems before they evolve into network outages, proactive monitoring can avoid stressful and costly service breakdowns. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a variety of OS platforms.
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Newark or throughout the state of New Jersey, Progent's phone-based network support engineers can provide professional and cost-effective IT help the moment your organization needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve network problems quickly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Newark office deals with a regular independent consultant or employs a full time organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to handle sudden network emergencies or especially challenging integration projects.
Details of Progent's Online Network Support for Newark
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services offer companies in Newark or throughout the state of New Jersey unparalleled leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Newark and is also ideal for networks in more remote areas of New Jersey that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for online help and requires no periodic subscription fee for services provided during regular working hours. This keeps you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, MS Exchange Server consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service Software Integration
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that align with the specific needs of your company.
- State of the Art Online Connectivity Tools
Protected online access allows Progent's support professionals to see precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise require a costly onsite service call. Effective remote connectivity software and experienced technicians combine to enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-constrained offices whose workers need immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the front lines of network service, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert IT skills, but also a consultant with field-tested approaches for applying technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can focus on delivering high-value skills where Progent has few competitors. Businesses who work with familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.