Immediate Remote Support for Newark Computer Systems
For organizations in Newark or anywhere in New Jersey, Progent offers remote support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls require fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to typical online support companies, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where fast fixes manage to end up as large bills. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to link to your system remotely without compromising system security.
Progent's advanced service database application stores detailed histories of the support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of services rendered to each customer by every Progent engineer. This history of problems and solutions is organized as a quickly retrievable proprietary database that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft open up other vast technical support knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to arrive at the best resolutions in the least time.
Remote technical support services available from Progent to customers in Newark and anywhere in the state of New Jersey include:
Certified Windows Experts
Progent's Microsoft-certified remote support engineers can deliver network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop support services to help you company to deploy, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and certifies a consultant's networking skills at the master level. Cisco CCIEs know how to handle the most stubborn problems encountered in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of experience permits them to resolve problems rapidly. In typical cases, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of state-of-the-art on-line support tools to provide efficient, secure, and economical diagnosis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
||New York Network Support Services
||30 Broad St
New York, New York 10004
||New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
||Uniondale Network Support Services
||317 George Street, 3rd Floor
New Brunswick, New Jersey 08901
||Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
||Newark, NJ Network Support Services
||181 New Road, Suite 304
Parsippany, New Jersey 07054
||Parsippany, NJ Network Support Services
||2 University Plaza, Suite 100
Hackensack, New Jersey 07601
||Saddle Brook, NJ Network Support Services
||1735 Market Street, Suite 3750
Philadelphia, Pennsylvania 19103
||Philadelphia, PA Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, Connecticut 06901
||Stamford, CT Network Support Services
Progent's CCIEs offer assistance with all of Cisco's top-selling family of networking devices by offering services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate rapidly following a serious breach. Security solutions available from Progent cover comprehensive network security and compliance analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; building safe techniques for remote and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent can provide advanced remote support to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to address a broad spectrum of computer technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent online help resolving anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute major projects economically and on time. Progent's special remote engineering solutions include:
How Your Newark Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or revamping your existing organization, evaluating or customizing Help Desk Call Center software to address the particular requirements of your company, or providing temporary phone support staff to supplement your in-house Call Center group to handle high-demand scenarios such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned network professionals provides your computer users in Newark or anywhere in the state of New Jersey immediate access to an efficient support resource with substantial experience providing telephone-based consulting and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a solid driver of business productivity, and Progent's intent is to solve and not simply report technical problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online and in-depth engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Newark, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive and automated. By anticipating emerging trouble spots before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Newark or throughout the state of New Jersey, Progent's online computer support engineers can deliver professional and cost-effective system help whenever your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Newark organization works with a regular independent support technician or maintains an in-house organization that know how to handle typical computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to resolve unexpected system emergencies or especially challenging integration projects.
Features of Progent's Remote Network Services for Newark
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give companies in Newark or anywhere in the state of New Jersey unparalleled leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Newark and is also ideal for customers in more remote regions of New Jersey that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a minute-by-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for phone support and asks for no ongoing retainer for services delivered during normal working hours. This keeps you from paying big bills for quick repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers the services of authorized specialists with experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange consulting, corporate security planning, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts Team covers:
Dynamics GP Support and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Software Development
MySQL Management and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that match the special requirements of your company.
- State of the Art Online Access Software
Protected online access permits Progent's service experts to observe exactly what your customers see. This makes it easier to find quick fixes to problems that could otherwise require a costly personal service call. State-of-the-art online access tools and expert technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-conscious offices whose clients need instant access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT background, refined remote support software, and understanding of corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Companies who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.