Fast Remote Help for Newark Information Networks
Urgent Phone Support for Newark SystemsFor organizations in Newark or anywhere in New Jersey, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they possess the practical experience and have access to the sophisticated technology needed to resolve the majority of information system problems rapidly. This lowers immediate expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where fast fixes somehow end up as big bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-tested processes which permit the maximum level of effectiveness for online consulting and repair for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to access your environment without violating corporate security.

Progent's powerful technical support database application keeps extensive documentation of all support that Progent's customers have received. Progent's team consultants have the benefit of the history of services delivered to each customer by any Progent consultant. This database of anomalies and solutions is stored as a quickly exploitable internal database that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with optimal solutions in the least time.

Online technical services offered by Progent to clients in Newark and throughout the state of New Jersey include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the budget to build and maintain an internal Call Center but who want quick response from a reliable Help Desk Call Center with proficient phone assistance plus the ability to escalate complex tasks to high-level engineers.

    Progent’s Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless reinforcement of your current Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the toughest technical problems, or be available in overflow instances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your customers in Newark or anywhere in the state of New Jersey quick communication with a dependable support group with extensive background offering phone help and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's target is to solve instead of merely document IT issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Newark, or anywhere in the state of New Jersey, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your IT support is proactive and automated. By exposing emerging trouble spots before they grow into crashes, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by a combination of OS platforms.
How Your Newark Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Newark or anywhere in the state of New Jersey, Progent's phone-based computer support engineers can provide effective and economical system support the moment your company has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Newark organization has a regular freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer issues, Progent’s Microsoft certified consultants are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to fix sudden network emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Organizations in Newark
Progent's remote technical help services allow your Newark business to enjoy the advantages of on-call, enterprise-class IT support without the cost of managing a full-time IT organization. Your network will acquire added strategic value by being more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most businesses in Newark or anywhere in New Jersey, nearby computer service providers, whether consisting of independent consultants or a full-time maintenance staff, can solve typical technical issues. However, IT crises might occur when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual service people. In these situations, Progent's online support professionals provide an easy, fast, and affordable solution to supplement your local help and to convey useful knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller organizations often rely on individual freelance consultants. While independent consultants have less overhead than big support firms and can often charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your company grows, network downtime and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support expertise to insure your network is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often start with an information architecture implemented on a modest budget. Without a robust framework, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. Such badly built systems need proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture that can provide the stable foundation to handle current business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller businesses need guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business growth and improving efficiency. These companies do not need a network engineer who is attempting to sell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.