Fast and Affordable Remote Help for Newark New Jersey IT Networks
Immediate Phone Consulting for Newark NetworksFor companies in Newark New Jersey, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support reduces immediate costs because solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast fixes manage to turn into large tabs. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the highest level of effectiveness for remote technical support and repair for information systems of any size. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's environment without violating corporate security.

Progent's sophisticated technical support reporting system keeps extensive documentation of the service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of all help delivered to every Progent client by every Progent engineer. This history of trouble tickets and resolutions is structured as an easily retrievable proprietary knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online service specialists are able to come up with the best resolutions quickly.

Online support provided by Progent to businesses in Newark New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting services can guide you in creating an efficient new Help Desk or improving your current one, identifying or enhancing Help Desk Call Center application software to handle the particular needs of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk resources to handle demanding scenarios like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran network experts offers your clients in Newark New Jersey instant communication with an efficient support group with extensive background providing telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a significant contributor to company productivity, and Progent's policy is to resolve instead of simply document technical problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional consulting support and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Newark New Jersey online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they cause full-scale emergencies, remote monitoring can avoid inconvenient and costly network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that support a combination of OS platforms.
How Your Newark Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Newark New Jersey, Progent's online computer support engineers can provide expert and cost-effective IT help the instant your organization requires it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Newark office works with a regular freelance consultant or maintains a full time organization that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve sudden system emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Offices in Newark New Jersey
Progent's remote support services enable your Newark company to realize the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will derive added business worth by being increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most organizations in Newark New Jersey, nearby computer service providers, whether made up of outside consultants or an internal maintenance staff, can take care of typical technical issues. On the other hand, serious problems might occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these cases, Progent's on-call support specialists provide a convenient, fast, and affordable way to augment your local resources and to pass on useful information to increase your capability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller organizations often depend on individual freelance service providers. While independent consultants have smaller internal costs than big support companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your business to go without help during an IT crisis. As your business grows, network unavailability and problems with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to insure your network stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often start with an IT system created on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. These badly designed environments require proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle current business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complex array of product alternatives available for promoting business success and improving efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Progent has been delivering SharePoint consulting services since the first product was published over a decade ago, and Progent has the breadth and depth of technical knowledge to assist organizations of any size to design and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; determine whether an in-house, Cloud-based or hybrid deployment is best suited for your organization; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can help in specific jobs associated with your SharePoint 2013 deployment.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through thorough testing and extensive experience with information security architecture. ISSAP security experts have in-depth understanding of access management systems and techniques, telecommunications and network security, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security experts can help your business with all aspects of architecture security.

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    Progent's Juniper-certified NetScreen consultants can assist your company to configure and optimize NetScreen 5200 and 5400 routers, upgrade from previous NetScreen devices to more current Juniper products, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology environments.

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    Progent offers affordable online support from consultants skilled in a broad range of utilities and services that provide solutions for protecting Windows, Apple Mac, and Linux/UNIX servers and workstations plus laptops and handhelds. Progent offers consulting support for all major data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can assist you to design, enhance, or troubleshoot data backup systems for a range of environments such as local, edge to datacenter, cloud-based, or hybrid.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of ProSight Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progent's CISSP-certified network security consultants can help businesses of any size with any facet of IT security. Progent can help implement efficient security systems that guard a small office from advanced malware attacks or Progent can design, deploy, and monitor an end-to-end security environment for hybrid networks that accommodate onsite, online, and mobile users sharing network resources spread across multiple physical datacenters and various clouds.

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    Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to allow minor problems to fester.

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    Progent can assist small and mid-size businesses to set up and debug video conferencing applications to enable their remote workforce to communicate efficiently with fellow workers and customers.

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    • Microsoft Exchange 2016 Upgrade IT Consulting
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    Progent can help your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your VMs, databases and logs; setting up HLB for high-availability CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

  • Windows Hyper-V 2016 Linux Technology Consulting Services Hyper-V 2016 Failover Clusters Help and Support
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