Immediate Remote Technical Support for Newark Information Networks
Fast Phone Technical Support for Newark NetworksFor organizations in Newark or anywhere in the state of New Jersey, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system issues quickly. This reduces direct expenses because service calls use up minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged just for the services that you actually get. In contrast to typical remote service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick repairs somehow end up as big bills. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-tested methodologies which ensure the highest degree of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to connect to your environment without breaching system security.

Progent's sophisticated service reporting system keeps thorough histories of all support that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help provided to each customer by any Progent consultant. This database of problems and solutions is organized as an easily retrievable internal knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's remote service specialists can come up with optimal resolutions promptly.

Online services offered by Progent to customers in Newark and throughout the state of New Jersey include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute major projects economically and on time. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of veteran information technology experts offers your clients in Newark or anywhere in the state of New Jersey immediate access to an effective network service group with years of background offering phone help and remote repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of business success, and Progent's aim is to fix and not just record network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth consulting support and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Newark, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By uncovering potential issues before they expand into crashes, proactive monitoring can avoid inconvenient and expensive service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a combination of OS platforms.
How Your Newark Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Newark or anywhere in the state of New Jersey, Progent's phone-based network support specialists can deliver professional and affordable IT support the moment your organization needs it. Long experience offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Newark office deals with a regular freelance support technician or maintains an in-house organization that can deal with ordinary network issues, Progent’s Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to deal with unexpected system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Organizations in Newark
Progent's online technical help services allow your Newark organization to realize the benefits of on-call, expert IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most companies in Newark and throughout New Jersey, nearby computer service providers, whether represented by freelance consultants or an internal IT staff, can take care of the majority of network issues. However, serious problems may spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your local support technicians. In these cases, Progent's on-call service experts provide an easy, quick, and affordable solution to augment your regular help and to convey valuable information to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller offices commonly rely on independent freelance service providers. While freelance consultants carry less internal costs than big service organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your network remains available.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically start with an information architecture implemented on a modest budget. Without a proper framework, slap-dash fixes can get piled onto a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These badly designed environments require careful assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the solid foundation to handle critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business success and improving efficiency. Businesses do not need a computer engineer who is attempting to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the front lines of IT service, executing a wide variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to every customer. The practice of detailing and organizing service records allows more effective support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.