Fast Remote Support for Newark New Jersey Information Networks
Urgent Remote Support for Newark SystemsFor businesses in Newark New Jersey, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's online support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to resolve most information system issues quickly. This reduces immediate expenses because solutions accumulate minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you receive. Unlike many online support companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor repairs manage to turn into major invoices. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and field-proven processes which ensure the maximum level of efficiency for online engineering help and repair for IT networks of all sizes. Progent's online support team can communicate with your environment without violating corporate security.

Progent's powerful technical support reporting application stores extensive records of the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services delivered to each Progent customer by every engineer. This database of issues and resolutions is stored as a conveniently searchable proprietary knowledge base that permits Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with major vendors such as Cisco and Microsoft open up additional extensive support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.

Remote technical services available from Progent to customers in Newark New Jersey include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight series of outsourced network management services covers all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any looming issues can be addressed before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your designated IT staff and your assigned Progent consultant so emerging issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth management reporting tools designed to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and rapid recovery of critical files, applications, system images, and VMs. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured application and give your password you are requested to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Help Desk Service offers a smooth extension of your core support staff. User access to the Service Desk, delivery of support services, issue escalation, ticket generation and tracking, efficiency metrics, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your in-house network support organization, by Progent's team, or both. You have unrestricted flexibility to extend or reduce your share of technical support activity as required. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and training. For more information about ProSight Shared Support, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information system. In addition to maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or improving your current one, evaluating or enhancing Help Desk application software to address the particular needs of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk Call Center group to deal with demanding events like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Newark New Jersey quick assistance from an effective technical support resource with substantial experience delivering phone consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a key enabler of business efficiency, and Progent's policy is to solve and not simply report network issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Newark New Jersey remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing potential issues before they result in full-scale emergencies, proactive monitoring can minimize stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a combination of OS platforms.
How Your Newark Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Newark New Jersey, Progent's online computer support specialists are ready to deliver effective and economical IT help the moment your company needs it. Over two decades of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Newark business deals with a regular freelance support technician or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progent's Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system emergencies or especially complicated integration projects.

Features of Progent's Remote Network Support for Newark New Jersey
Progent's online support, remote troubleshooting, network security expertise, and network management services give businesses in Newark New Jersey unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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    Progent provides national online help and consulting services for companies that run Apple Mac networks or whose IT systems include a combination of Apple macOS and Mac OS X with Microsoft products. Progent's experts can provide Apple macOS and OS X users a variety of services such as desktop support, migration to the latest edition of Mac OS X from earlier editions of Apple macOS and OS X, plus help with Apple macOS and OS X applications. Progent can also assist your business with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud services. Online network consulting provides optimum return for your IT budget by preserving user efficiency and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled service specialists and engineers combine to enable Progent to solve the majority of IT problems without squandering time and expense by traveling to your location. In most of cases your network issues can be remediated over the phone or through a mix of telephone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security specialists to help with the most challenging system problems.

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