Immediate Online Help for Newark New Jersey Networks
For organizations in Newark New Jersey, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the assistance of CISA and CISSP-qualified security consultants to help with advanced security design and diagnostic issues.
Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to solve most network problems quickly. Efficient support reduces direct costs since solutions require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally with incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially important for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-tested processes which promote the maximum degree of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your environment remotely without compromising system security.
Progent's proven customer support database system includes extensive histories of the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help delivered to each customer by every engineer. This history of trouble tickets and resolutions is structured as a quickly accessible internal database that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions quickly.
Remote technical support services available from Progent to customers in Newark New Jersey include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support experts can provide computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to help you company to deploy, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and indicates a person's network technology skills at the master level. Cisco CCIEs can resolve the most complex problems associated with network design, deployment, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional value because their deep experience permits them to solve problems quickly. In typical cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system via the latest remote support tools to provide quick, secure, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs can provide help for all of Cisco's industry-leading selection of networking products by providing consulting services that include:
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly following a damaging breach. Security services available from Progent include: comprehensive data security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad spectrum of information technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in environments that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight suite of network management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is designed to assess your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Newark Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Call Center or improving your current one, evaluating or customizing Help Desk software to handle the particular demands of your business, or adding occasional phone support staff to supplement your in-house Call Center resources to deal with high-demand situations like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of experienced network consultants offers your workers in Newark New Jersey rapid assistance from a large technical support group with years of background providing phone consulting and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a solid contributor to company performance, and Progent's goal is to resolve and not just track IT issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group can supply online advanced engineering support and training in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Newark New Jersey online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your IT support is proactive and automated. By exposing looming problems before they expand into crashes, system monitoring can ward off inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a mix of platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Newark New Jersey, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT support whenever your business needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Newark office deals with a local independent support technician or maintains a full time organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected system crises or especially complex integration problems.
Benefits of Progent's IT Support for Businesses in Newark New Jersey
Progent's remote IT consulting services enable your Newark company to experience the benefits of on-call, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic value by being more available, efficient, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
With most companies in Newark New Jersey, nearby computer support providers, whether made up of freelance consultants or an in-house IT staff, can take care of typical technical problems. On the other hand, serious problems might spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service personnel. In these cases, Progent's on-call support professionals give you a convenient, quick, and affordable solution to augment your local help and to transfer valuable knowledge to increase your capability to resolve downstream problems locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller offices often rely on individual freelance service providers. Although independent service people have smaller overhead than big support firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your business to go without help during an IT crisis. As your network expands, network downtime and trouble with critical applications are more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve support expertise to make sure your network remains up and running.
- Build a Solid Foundation for Smooth Expansion
Organizations often start with an information architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs can get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed systems need careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to offer the stable foundation to handle current business requirements and simplify downstream growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller offices need guidance and technical training to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing efficiency. Businesses do not need a computer consultant who is trying to resell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align technical consulting with the best interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the front lines of IT service, executing a broad range of IT projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for using technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you will not be forced to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each customer. The practice of detailing and archiving support records results in more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.