Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.
Progent locations in the Greater New York Metro Area
||260 Madison Ave
New York, New York, 10016
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
New York, New York, NY 10006
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||One Gateway Center
Newark, New Jersey, 07102
|Sales Phone: 862-373-1253
Link: Newark Network Support Services
||2001 Route 46
Parsippany, New Jersey, 07054
|Sales Phone: 973-939-0009
Link: New Jersey Network Support Services
|Saddle Brook, NJ
||Park 80 West
250 Pehle Avenue
Saddle Brook, New Jersey, 07663
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1650 Market St
Philadelphia, Pennsylvania, 19103
|Sales Phone: 267-592-4430
Link: Philadelphia Network Support Services
Fast and Affordable Online Help for Newark Information Networks
For organizations in Newark or anywhere in the state of New Jersey, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the services of CISSP-qualified security experts to handle high-level security design and diagnostic jobs.
Progent's remote support engineers offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology necessary to solve most network issues rapidly. This reduces immediate costs since solutions use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with situations where quick solutions manage to end up as large tabs. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and proven methodologies that ensure the maximum level of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to interface to your company's environment without violating system security.
Progent's advanced technical support reporting system keeps thorough records of the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help provided to each Progent customer by any Progent consultant. This archive of issues and resolutions is structured as a readily searchable proprietary knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's remote service experts can determine optimal resolutions in the least time.
Online technical support services offered by Progent to customers in Newark and throughout the state of New Jersey include:
Authorized MS Windows Support
Progent's Microsoft-qualified remote support engineers offer network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a wide range of platform support including
Windows Server 2016 migration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and indicates an individual's technical skills at the master level. Cisco-qualified CCIEs can deal with even the most difficult problems associated with network infrastructure planning, installation, management, compliance, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and developing workarounds or identifying software updates. CCIEs offer exceptional cost-effectiveness since their broad experience permits them to fix problems rapidly. In many cases, less seasoned engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your computer system by means of the latest remote troubleshooting tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity appliances. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Qualified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security services to bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to recover quickly following a damaging penetration. Security support services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to cover a broad spectrum of information technologies such as system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in networks that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Newark Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or improving your current organization, evaluating or modifying Help Desk Call Center application software to address the special demands of your company, or providing temporary phone support staff to supplement your internal Help Desk resources to deal with high-demand scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology experts gives your clients in Newark or anywhere in the state of New Jersey immediate assistance from an effective support resource with years of experience offering telephone-based help and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a solid contributor to business performance, and Progent's intent is to fix rather than simply track technical problems.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced consulting expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Newark, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting looming issues before they evolve into downtime, proactive monitoring can ward off inconvenient and costly information system breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate a combination of platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Newark or anywhere in the state of New Jersey, Progent's online network support engineers can deliver professional and economical system help the moment your organization requires it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Newark company works with a local freelance consultant or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the experience to resolve unexpected network emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Organizations in Newark
Progent's remote IT consulting services allow your Newark organization to realize the benefits of on-call, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic value by being more available, productive, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
For most companies in Newark and throughout New Jersey, nearby computer service resources, whether consisting of independent consultants or an in-house maintenance staff, can handle the majority of network problems. However, IT crises might strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support technicians. In these situations, Progent's on-call service specialists offer an easy, fast, and budget-friendly solution to augment your local resources and to transfer valuable information to improve your ability to handle downstream issues in-house.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller companies often rely on independent freelance service providers. Although independent service people have smaller overhead than larger support companies and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your network stays up and running.
- Build a Solid Basis for Smooth Growth
Organizations typically begin with an information architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These poorly built systems require proper analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure that can offer the stable foundation to handle current business demands and simplify future growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller organizations require advice and technical education to navigate through an ever more complicated array of technology options capable of accelerating business success and enhancing efficiency. They do not need a computer consultant who is trying to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match technical expertise with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the front lines of network service, executing a broad variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be tempted to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to each customer. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.