Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Immediate Online Help for Newark Computer Networks
For companies in Newark or anywhere in the state of New Jersey, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve most information system issues quickly. This lowers immediate expenses since solutions accumulate minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many online service companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate scenarios where fast solutions somehow end up as big bills. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and proven processes which promote the highest degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to access your system without violating network security.
Progent's powerful customer support database application maintains detailed documentation of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of support rendered to each Progent customer by every Progent consultant. This database of trouble tickets and repairs is stored as an easily accessible proprietary database that allows Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's online consulting specialists can determine the best solutions promptly.
Remote technical support services offered by Progent to customers in Newark and anywhere in the state of New Jersey include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help your business to install, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and certifies a person's networking skills at the master level. Cisco CCIEs can handle even the most complex issues associated with network infrastructure planning, integration, maintenance, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management tools and coming up with workarounds or locating software updates. CCIEs offer exceptional value since their broad experience permits them to find solutions for problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment via sophisticated remote troubleshooting tools in order to provide fast, secure, and economical analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity devices. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet Access Points deployment expertise, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to bolster the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your company to clean up rapidly following a damaging penetration. Security services offered by Progent include: comprehensive data security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious attacks; setting up firewalls; building safe architectures for off-site and mobile communication; securing your email infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a broad range of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in networks that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Newark Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick communication with a reliable Help Desk with proficient telephone support plus the expertise to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless extension of your existing Call Center resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve the most difficult computer system issues, or be ready in overflow situations when your regular support engineers are overwhelmed.
Progent's Help Desk team of experienced network experts provides your workers in Newark or anywhere in the state of New Jersey rapid communication with a reliable network service resource with substantial experience delivering phone support and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's intent is to resolve instead of simply report network issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional consulting support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Newark, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they expand into crashes, remote monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that support a mix of operating systems.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Newark or throughout the state of New Jersey, Progent's phone-based network support specialists are ready to provide effective and affordable system support whenever your company needs it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while avoiding the expense and lost time associated with in-person service calls.
Even if your Newark company relies on a local independent support technician or maintains a full time organization that can deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to resolve unexpected system emergencies or especially tough integration projects.
Features of Progent's Remote Network Support for Newark
Progent's online help, Internet-based repair, system security consulting, and system management services give businesses in Newark or throughout the state of New Jersey the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Newark and is also ideal for networks in more remote areas of New Jersey that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for phone help and requires no periodic subscription fee for services provided during normal working hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers help from authorized specialists with experience in planning, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services consist of technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk Call Center support. Progent's Experts group offers in-depth consulting support for specific application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Programming
MySQL Database Administration and Software Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized resource for network generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that address the unique needs of your business.
- Sophisticated Online Connectivity Tools
Secure online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to find quick solutions to problems that might otherwise demand an expensive onsite visit. State-of-the-art remote access software and expert technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Service for High System Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces few competitors. Companies who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.