Fast Remote Support for Newark New Jersey Information Networks
For businesses in Newark New Jersey, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.
Progent's online support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to resolve most information system issues quickly. This reduces immediate expenses because solutions accumulate minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you receive. Unlike many online support companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor repairs manage to turn into major invoices. Progent's skill at disposing of problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and field-proven processes which ensure the maximum level of efficiency for online engineering help and repair for IT networks of all sizes. Progent's online support team can communicate with your environment without violating corporate security.
Progent's powerful technical support reporting application stores extensive records of the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services delivered to each Progent customer by every engineer. This database of issues and resolutions is stored as a conveniently searchable proprietary knowledge base that permits Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with major vendors such as Cisco and Microsoft open up additional extensive support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.
Remote technical services available from Progent to customers in Newark New Jersey include:
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Certified Windows Support
Progent's Microsoft-expert online service experts offer network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a broad range of platform support including Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist your business to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and migration support and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and validates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can handle the most difficult challenges associated with network infrastructure design, installation, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs provide exceptional value since their broad experience allows them to solve problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your computer system using the latest on-line troubleshooting technology to perform efficient, safe, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
City |
Address |
Phone |
Link |
Brooklyn |
Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 |
Brooklyn Network Support Services |
Edison |
3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 |
Edison Network Support Services |
Jersey City |
111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 |
Jersey City Network Support Services |
Lower Manhattan |
30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 |
Lower Manhattan Network Support Services |
Midtown Manhattan |
420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 |
Midtown Manhattan Network Support Services |
Newark |
146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 |
Newark Network Support Services |
Parsippany |
181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 |
Parsippany Network Support Services |
Saddle Brook |
Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 |
Saddle Brook Network Support Services |
Uniondale |
405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 |
Uniondale Network Support Services |
Yonkers |
73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 |
Yonkers Network Support Services |
Progent's CCIEs can provide help for the complete line of Cisco's top-selling selection of connectivity products by providing services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can assist you to identify and quarantine infected devices and protect undamaged resources from being penetrated. If your Newark network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can assist your Newark organization to restore a system victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of cybersecurity experts bring the broad range of knowledge required to rebuild all critical components of a targeted system quickly and with little data loss. To find out more, see Progent's ransomware removal and business continuity experts.
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CISM and CISSP Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up quickly after a damaging breach. Security consulting services available from Progent cover thorough information security and compliance audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide advanced remote consulting support to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Microsoft 365 integration with on-prem Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad spectrum of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Major Linux versions for which Progent offers expertise include:
RedHat
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight series of outsourced network management services covers all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any looming issues can be addressed before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your designated IT staff and your assigned Progent consultant so emerging issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth management reporting tools designed to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and rapid recovery of critical files, applications, system images, and VMs. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured application and give your password you are requested to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Desk Services
Progent's Shared Help Desk Service offers a smooth extension of your core support staff. User access to the Service Desk, delivery of support services, issue escalation, ticket generation and tracking, efficiency metrics, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your in-house network support organization, by Progent's team, or both. You have unrestricted flexibility to extend or reduce your share of technical support activity as required. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and training.
For more information about ProSight Shared Support, refer to ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information system. In addition to maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects economically and on time. Progent's special online engineering solutions include:
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Help Desk Call Center Expertise
Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or improving your current one, evaluating or enhancing Help Desk application software to address the particular needs of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk Call Center group to deal with demanding events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Newark New Jersey quick assistance from an effective technical support resource with substantial experience delivering phone consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a key enabler of business efficiency, and Progent's policy is to solve and not simply report network issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Newark New Jersey remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing potential issues before they result in full-scale emergencies, proactive monitoring can minimize stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a combination of OS platforms.
How Your Newark Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Newark New Jersey, Progent's online computer support specialists are ready to deliver effective and economical IT help the moment your company needs it. Over two decades of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Newark business deals with a regular freelance support technician or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progent's Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system emergencies or especially complicated integration projects.
Features of Progent's Remote Network Support for Newark New Jersey
Progent's online support, remote troubleshooting, network security expertise, and network management services give businesses in Newark New Jersey unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Newark New Jersey and is also ideal for networks in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers online help on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online support and requires no ongoing subscription fee for support services delivered during normal working hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support in critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Software Design
Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that match the specific requirements of your company.
- Advanced Remote Access Tools
Secure remote connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite service call. State-of-the-art remote connectivity tools and experienced technicians together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for Maximum Network Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose workers need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class support for Microsoft's powerful server products with services that include Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by every consultant to each customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who won't let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.