Fast and Affordable Remote Help for Newark New Jersey IT Networks
For companies in Newark New Jersey, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support reduces immediate costs because solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast fixes manage to turn into large tabs. Progent's skill at disposing of problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the highest level of effectiveness for remote technical support and repair for information systems of any size. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's environment without violating corporate security.
Progent's sophisticated technical support reporting system keeps extensive documentation of the service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of all help delivered to every Progent client by every Progent engineer. This history of trouble tickets and resolutions is structured as an easily retrievable proprietary knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online service specialists are able to come up with the best resolutions quickly.
Online support provided by Progent to businesses in Newark New Jersey include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers can deliver computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and certifies an individual's networking skills at the master level. CCIEs know how to deal with even the most stubborn challenges surrounding network infrastructure design, installation, administration, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs offer exceptional value because their deep expertise allows them to solve problems rapidly. In common instances, less seasoned engineers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your network via the latest remote support technology in order to perform quick, safe, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking products by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recover quickly following a damaging penetration. Security solutions available from Progent cover thorough data security and compliance evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a wide range of computer technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight line of outsourced network management services covers all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Newark Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or revamping your established one, evaluating or modifying Help Desk Call Center software to handle the special requirements of your business, or providing temporary online personnel to supplement your in-house Call Center group during unusually busy scenarios such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk team of experienced information technology professionals gives your clients in Newark New Jersey rapid assistance from a dependable network service resource with years of background delivering telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of business efficiency, and Progent's goal is to fix instead of simply report technical problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team can supply phone-based advanced consulting expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Newark New Jersey remote hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By detecting possible problems before they grow into crashes, automated monitoring can avoid inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that support multiple operating systems.
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Newark New Jersey, Progent's online computer support engineers can deliver expert and affordable system help the instant your company requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Newark business relies on a regular freelance support technician or employs a full time organization that can deal with common network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to fix sudden system crises or especially tough integration projects.
Features of Progent's Remote Computer Support for Newark New Jersey
Progent's online help, remote repair, system security expertise, and system administration services give offices in Newark New Jersey unparalleled leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Newark New Jersey and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, service databases, and on-going education.
- Per Minute Rates to Minimize Costs
Progent offers online support on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum charge for online support and requires no periodic retainer for services delivered during regular working hours. This protects you from paying big bills for simple repairs.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco offers help from authorized specialists with experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support for specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Project Management and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized resource for network generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that meet the special requirements of your business.
- State of the Art Online Access Software
Protected remote connectivity permits Progent's service professionals to see exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise demand a costly onsite service call. Cutting-edge remote access tools and experienced engineers combine to allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite support and remote network monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for High Network Uptime
For offices with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained businesses whose clients need immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT background, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, at the front lines of network support, executing a broad range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to every client. The discipline of detailing and archiving support records results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.