For small and midsize businesses in Newark or anywhere in the state of New Jersey, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to resolve most network issues rapidly. This reduces immediate costs since service calls require fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many remote support companies, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where fast fixes somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently translates into your company saving money.
Progent's Online Support Technologies
Over the years, Progent has developed a set of optimized tools and proven methodologies which promote the maximum degree of effectiveness for remote consulting and repair for small and midsize company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to connect to your company's system remotely without compromising corporate security.
Progent's sophisticated customer support database system stores comprehensive records of the support that Progent's customers have received. Progent's team consultants have access to the records of support provided to each Progent client by every Progent engineer. This archive of problems and resolutions is organized as a readily accessible proprietary knowledge base that allows Progent's online technical professionals to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical support databases and allow priority access to manufacturers' in-house support staff so Progent's online consulting experts can come up with the best solutions quickly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Newark or anywhere in New Jersey or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote support experts offer certified skills in a comprehensive array of disciplines. This breadth of capability permits Progent's consultants to manage virtually any emergency likely to occur in a small or midsize business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to customers with multi-operating system networks, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services provided by Progent to clients in Newark and throughout the state of New Jersey include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of computer technology such as system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from older systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency online assistance for troubleshooting anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure professionals, and indicates a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most complex problems surrounding network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional value since their depth of expertise allows them to find solutions for the most difficult problems rapidly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few consulting providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive immediate help for severe network issues that are hurting worker efficiency but are outside the experience of your regular IT maintenance providers. Progent's Cisco CCIE support experts can interface to your environment via state-of-the-art on-line troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can provide network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2013 development,
Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop support services including Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recuperate quickly after a serious breach. Security support services available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; establishing safe architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for special projects that small companies often need. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Newark Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk service options for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for small organizations who lack the money or time to assemble and manage an in-house Call Center but who require fast communication with an effective Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent addition to your existing Help Desk resources. Progent's Virtual Help Desk can serve as an escalation option to handle the toughest network issues, or be ready in those circumstances when your ordinary support engineers are overwhelmed.
Progent's Call Center consulting services can guide you in building an effective new Call Center or improving your current organization, identifying or customizing Call Center software products to handle the special demands of your business, or providing temporary phone support staff to supplement your in-house Call Center resources to handle high-demand scenarios such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center team of experienced network professionals gives your computer users in Newark or anywhere in the state of New Jersey immediate contact with an efficient support group with substantial background providing telephone-based support and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a major contributor to business success, and Progent's goal is to resolve and not just annotate IT problems.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group provides online and in-depth consulting expertise and education in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. For additional information concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can support the imaginative aspect of Macintosh environments by offering remote consulting services and education in graphics, audio, and video. Progent's consultants offer expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects like scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Newark, or anywhere in the state of New Jersey, remote computer system monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your network maintenance is proactive and automated. By exposing emerging issues before they expand into full-scale emergencies, remote monitoring can minimize stressful and costly service crises. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a variety of platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services