For small businesses located in Newark New Jersey, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers represent exceptional value because they have the real-world background and the sophisticated tools to solve the majority of information system issues rapidly. This reduces immediate expenses because solutions take up a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical remote service companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from scenarios where fast fixes somehow turn into large bills. Progent's skill at solving problems quickly results in your company saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has refined an array of optimized technologies and proven processes which ensure the maximum level of efficiency for remote technical support and repair for small business computer networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to link to your computer system without violating corporate security.
Progent's advanced technical support reporting system keeps comprehensive documentation for the service that Progent's clients have received. Progent's authorized consultants have access to the specifics of services rendered to every Progent customer by any engineer. This archive of trouble tickets and resolutions is organized as an easily retrievable support knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other vast support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's online consulting specialists are able to determine the best resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Newark New Jersey or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's remote support engineers possess certified skills in an extensive array of technologies. This broad scope of technical skills enables Progent's consultants to manage virtually any problem that may occur in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to clients with mixed-OS environments, Progent also provides the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support services available from Progent to clients in Newark include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad spectrum of computer technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with even the most difficult issues encountered in network design, deployment, administration, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional value since their deep experience allows them to resolve even the most intractable problems rapidly. In common cases, less qualified engineers can struggle for hours or days with the same tasks that a CCIE can resolve in minutes.
Few support firms make CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so you can receive urgent assistance for severe network infrastructure issues that are lowering worker productivity but are beyond the scope of your regular network service group or consultant. Progent's CCIE consultants can connect to your network by means of advanced remote troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Windows Experts
Progent's Microsoft-expert remote service experts can deliver computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM and CISSP network security engineers offer a range of system protection solutions that can improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist you to clean up quickly after a damaging breach. Security solutions offered by Progent cover in depth security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies frequently request. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Newark New Jersey Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the resources to build and maintain an internal Help Desk but who want fast access to a reliable Help Desk with professional phone support plus the technical depth to escalate complex tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your established organization, selecting or customizing Help Desk software to handle the special requirements of your corporation, or adding occasional online personnel to reinforce your internal Help Desk group to deal with high-demand events like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned network professionals provides your workers in Newark New Jersey quick access to an effective network service resource with extensive experience offering phone help and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a solid enabler of business efficiency, and Progent's aim is to solve and not simply report technical problems.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information about Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the imaginative aspect of Apple Mac computing by offering remote help support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio/video or integrating an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Newark New Jersey remote network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your computer support is proactive rather than reactive. By uncovering possible problems before they result in crashes, remote monitoring can head off disruptive and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a combination of operating systems.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services