For small companies located in Newark or anywhere in the state of New Jersey, Progent provides help for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and business continuity planning.
Progent's remote support engineers offer exceptional value because they have the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits even more in incidental expenses by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for remote support is designed to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many online support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick solutions somehow end up as substantial bills. Progent's skill at handling problems quickly results in your company spending less money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of customized tools and field-tested processes which promote the highest level of efficiency for remote help and repair for small business IT networks. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's remote service group to link to your computer system without breaching network security.
Progent's advanced service reporting application includes extensive records describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support rendered to every client by any engineer. This history of issues and resolutions is organized as a conveniently searchable proprietary database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to other extensive technical support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts are able to find optimal resolutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Newark or anywhere in New Jersey or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's remote technical support professionals have credentials in a comprehensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to resolve almost any crisis that may crop up in a small business network. Certifications held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To help clients with multi-OS environments, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Online support provided by Progent to clients in Newark and anywhere in the state of New Jersey include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide array of information technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and certifies a person's technical knowledge at the master level. CCIEs know how to handle even the most difficult issues encountered in network design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness because their deep experience permits them to find solutions for the most intractable problems rapidly. In many cases, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few support firms make CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can get timely support for severe network issues that are hurting worker efficiency but are beyond the comfort zone of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network by means of sophisticated remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized Windows Expertise
Progent's Microsoft-premier online service engineers can provide computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of online PC desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to recuperate rapidly after a damaging penetration. Security solutions offered by Progent include: comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; establishing safe mechanisms for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses frequently request. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Newark Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are designed for small companies who don't have the money or time to support an internal Help Desk but who need quick response from a reliable Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or enhancing your existing one, evaluating or modifying Help Desk software products to address the unique requirements of your business, or adding temporary phone support staff to reinforce your in-house Help Desk team to handle unusually busy situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology consultants gives your workers in Newark or anywhere in the state of New Jersey fast communication with a large support group with extensive experience offering phone help and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of company performance, and Progent's aim is to solve instead of just track network issues.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply online advanced engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Excel. To learn more on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac consultants can support the imaginative facets of Mac systems by providing remote consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Newark, or anywhere in the state of New Jersey, remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your IT support is proactive and automated. By detecting looming issues before they result in crashes, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or environments powered by a combination of operating systems.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services