For small and midsize companies located in Newark New Jersey, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote support services represent excellent value due to the fact that they have the real-world background and the sophisticated technology to resolve most information system problems quickly. This lowers immediate costs since service calls take up fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental costs by minimizing or eliminating network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to many online support companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple model for billing prevent situations where fast solutions somehow end up as big tabs. Progent's penchant for solving problems quickly results in your company conserving money.
Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small business information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's Technical Response Center to interface to your company's network remotely without violating network security.
Progent's sophisticated service reporting system maintains detailed records for the support that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help delivered to every Progent client by every engineer. This archive of problems and fixes is structured as a conveniently searchable internal knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online consulting specialists can find optimal resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Newark New Jersey or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based consulting engineers possess advanced credentials in a comprehensive array of disciplines. This wide range of IT skills permits Progent's consultants to address practically any problem that may crop up in a small company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To help companies with multi-OS networks, Progent also provides access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support available from Progent to companies in Newark include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad spectrum of information technology such as system infrastructure, email systems, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network engineers, and indicates a person's technical skills at the master level. CCIEs know how to resolve even the most intractable problems associated with network infrastructure design, installation, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. CCIEs offer exceptional value because their broad expertise enables them to find solutions for even the most intractable problems quickly. In common instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few service firms make CCIEs available to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network infrastructure problems that are crippling worker efficiency but are outside the scope of your regular network support personnel. Progent's CCIE engineers can communicate with your computer system by means of sophisticated remote troubleshooting technology to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs offer assistance with all of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-premier remote service engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote PC desktop consulting and support services such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up rapidly following a damaging breach. Security support services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the skills of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Newark New Jersey Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who lack the budget to build and maintain an in-house Call Center but who want quick access to a dependable Help Desk with professional telephone support plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk or enhancing your current one, selecting or modifying Help Desk software products to address the unique needs of your corporation, or adding temporary online personnel to work with your internal Help Desk team to handle demanding events like software migrations, mass updates, or installing new applications.
Progent's Call Center team of veteran information technology experts provides your clients in Newark New Jersey immediate assistance from a reliable network service group with substantial experience providing phone support and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a crucial enabler of company productivity, and Progent's aim is to fix instead of merely annotate technical issues.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers online advanced engineering support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. For more about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the creative facets of Mac systems by offering remote help support and education in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or setting up an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Newark New Jersey remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they grow into full-scale emergencies, remote monitoring can avoid stressful and costly information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that support multiple operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services