For small companies located in Newark New Jersey, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to solve most network issues quickly. This lowers immediate expenses since solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical remote service companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for handling technical issues quickly results in your company spending less cash.
Progent's Online Support Tools
Over time, Progent has developed a collection of optimized technologies and proven processes that allow the maximum level of efficiency for remote technical support and troubleshooting for small company computer systems. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's online support team to connect to your company's system without compromising system security.
Progent's sophisticated service database system maintains detailed records of the service that Progent's customers have been provided. Progent's staff engineers have access to the details of services rendered to every customer by any Progent consultant. This archive of issues and fixes is stored as a conveniently searchable support database that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Newark New Jersey or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's online support professionals offer credentials in a comprehensive array of products and technologies. This wide range of technical skills enables Progent's consultants to handle almost any emergency that may occur in a small or midsize company network. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support businesses with multi-platform environments, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical services provided by Progent to small businesses in Newark include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a wide array of computer technology such as network infrastructure, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-based approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and validates a person's networking skills at the expert level. CCIEs can handle even the most intractable problems encountered in network design, installation, management, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value because their depth of expertise permits them to fix the most difficult problems quickly. In common cases, less seasoned engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support providers make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get timely support for severe network infrastructure issues that are lowering business productivity but are beyond the comfort zone of your regular IT support resources. Progent's Cisco CCIE consultants can interface to your computer system using advanced on-line support tools to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified MS Windows Support
Progent's Microsoft-certified remote support professionals can deliver computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of remote PC desktop services such as Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and ISSAP security consultants offer a range of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recover quickly following a serious penetration. Security support services offered by Progent cover in depth network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; designing secure architectures for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class online consulting experts for special projects that small companies often need. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Newark New Jersey Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk support alternatives for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who don't have the resources to create an internal Call Center but who want quick access to an efficient Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk or improving your existing one, selecting or modifying Help Desk application software to address the special requirements of your corporation, or providing temporary online staff to work with your existing Help Desk team to deal with high-demand situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network experts offers your customers in Newark New Jersey instant contact with a dependable network service resource with substantial experience offering phone support and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a major enabler of business performance, and Progent's aim is to fix and not merely track technical problems.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications including CRM, MS Project, MS Word, and Microsoft Excel. For more information on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the imaginative aspect of Macintosh computing by offering remote consulting support and education in graphics, sound, and video. Progent's support professionals offer help in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio/video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Newark New Jersey online network and server monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive rather than reactive. By spotting possible trouble spots before they grow into full-scale emergencies, automated monitoring can head off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate a mix of OS platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services