For small and midsize companies located in Newark or anywhere in the state of New Jersey, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer exceptional value because they are equipped with the practical background and the advanced technology to solve most network issues rapidly. Efficient support lowers immediate costs because service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for online support is designed to maximize the impact of your network support dollar. Progent bills per minute for phone consulting, so you owe only for the services that you receive. In contrast to typical remote service organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where quick fixes manage to end up as big tabs. Progent's penchant for disposing of problems quickly translates into your company conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies that permit the highest degree of effectiveness for remote help and repair for small and midsize company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's remote service group to access your company's network without breaching system security.
Progent's advanced technical support database system maintains thorough documentation for all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of services rendered to every client by any consultant. This history of anomalies and solutions is organized as a quickly searchable support database that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts can come up with the most efficient resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Newark or anywhere in New Jersey or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based support professionals possess certified skills in an extensive array of products and technologies. This broad scope of capability permits Progent's engineers to address virtually any emergency likely to occur in a small or midsize company information system. Credentials held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.
To support companies with multi-platform environments, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to customers in Newark and throughout the state of New Jersey include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of information technology including network architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from older systems to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to deal with the most difficult problems surrounding network infrastructure design, integration, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs provide excellent cost-effectiveness because their deep experience allows them to find solutions for the most complex problems rapidly. In typical instances, less seasoned consultants can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few support providers make CCIEs accessible to help small and mid-size businesses. Progent offers quick phone contact with a Cisco CCIE so you can get immediate assistance for complex network infrastructure problems that are impacting business productivity but are outside the scope of your regular IT service group or consultant. Progent's Cisco CCIE support experts can interface to your computer system by means of state-of-the-art on-line support tools in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support professionals offer computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop support services including Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and ISSAP network security engineers offer a range of security services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist you to recover rapidly after a damaging breach. Security services available from Progent include: thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; building secure techniques for off-site and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies often need. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Newark Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk services are intended for small businesses who lack the budget to build and maintain an in-house Help Desk but who require fast communication with a reliable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can guide you in building an effective new Help Desk or improving your established one, selecting or enhancing Help Desk Call Center software products to meet the particular demands of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk group to deal with demanding situations such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center team of veteran information technology experts gives your workers in Newark or anywhere in the state of New Jersey quick access to an effective network service group with years of experience offering phone help and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a key driver of company success, and Progent's goal is to fix rather than just report network issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. For more information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can support the creative aspect of Macintosh environments by delivering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Newark, or anywhere in the state of New Jersey, remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your computer support is proactive and automated. By exposing looming issues before they cause full-scale emergencies, system monitoring can head off stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support multiple platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services