Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: New Jersey Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia Network Support Services
For small businesses in Newark or anywhere in New Jersey, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online support services represent exceptional value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. This reduces direct expenses since solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you actually get. In contrast to many online service firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where fast repairs somehow end up as large invoices. Progent's penchant for handling technical issues quickly translates into your business spending less money.
Progent's Online Technical Support Tools
Over the years, Progent has refined an array of customized technologies and proven methodologies which ensure the highest degree of effectiveness for online consulting and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to access your company's computer system without compromising corporate security.
Progent's highly evolved customer support reporting application maintains extensive documentation of the service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of support rendered to each customer by every consultant. This database of problems and solutions is stored as a conveniently accessible proprietary database that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional massive support databases and permit priority response from manufacturers' in-house product engineers so Progent's online service specialists can find optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Newark or anywhere in New Jersey or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's online technical service professionals have certified skills in a comprehensive array of products and technologies. This broad scope of technical skills permits Progent's engineers to manage virtually any problem likely to crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-platform environments, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services available from Progent to companies in Newark and throughout the state of New Jersey include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad array of computer technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and easy administration, and migration from older applications to the latest MS Windows or Linux environments. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates a consultant's network technology skills at the master level. CCIEs know how to deal with even the most difficult issues associated with network infrastructure planning, integration, management, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience allows them to fix the most difficult problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive timely support for serious network issues that are impacting worker productivity but are beyond the comfort zone of your regular network support resources. Progent's Cisco CCIE support experts can tie into your network using the latest remote support technology to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Authorized MS Windows Expertise
Progent's Microsoft-qualified online service engineers can deliver computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business Server migration consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISM and CISSP security engineers offer a range of security services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your business to clean up quickly after a damaging breach. Security services available from Progent cover thorough security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the services of world-class online consulting professionals for special IT projects that small companies often request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete major projects economically and on time. Progent's special online consulting services include:
How Your Newark Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are designed for small companies who lack the resources to assemble and manage an in-house Call Center but who want fast response from a dependable Call Center with proficient telephone assistance plus the available expertise to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is intended for larger companies and operates as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk can operate as an escalation resource to resolve the toughest technical problems, or be available in overflow situations when your ordinary support engineers are overwhelmed.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk Call Center software to handle the special needs of your company, or adding temporary phone support personnel to supplement your existing Help Desk resources during demanding situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk team of seasoned information technology professionals gives your clients in Newark or anywhere in the state of New Jersey fast communication with an efficient support group with extensive background delivering telephone-based help and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a crucial enabler of business performance, and Progent's goal is to resolve and not simply annotate technical issues.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth consulting support and education in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and MS Excel. To learn more on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic facets of Macintosh systems by delivering remote help support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio or video or integrating an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Newark, or anywhere in the state of New Jersey, online network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your IT support is proactive rather than reactive. By anticipating emerging problems before they cause full-scale emergencies, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that support multiple platforms.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.