Enlarging your telecommuter workforce can have a major impact on network infrastructure, security, and company workflows. Progent has 20 years of experience assisting SMBs to design, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Newark company to select the right technologies and adhere to leading practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Newark, New Jersey organizations to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

VoIP Integration for Teleworkers
Expanding the corporate phone system to include telecommuters is critical to supporting a productive work-at-home solution. A variety of cloud-centric digital PBX platforms are used by SMBs to server teleworkers. Many enterprises depend on Cisco's modern or older platforms for IP voice solutions. Progent can assist businesses of any size to design or maintain a remote VoIP service that provides the flexibility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations tune their current Cisco IP voice environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed throughout the network. CUCM supports other combined media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other early VoIP products, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate firewall like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and provide online configuration and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Newark, New Jersey business, call 1-800-993-9400 or go to Contact Progent.

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