Immediate Online Troubleshooting for Newark New Jersey Computer Networks
For organizations located in Newark New Jersey, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value because they have the real-world background and are equipped with the sophisticated technology needed to resolve most network issues rapidly. Efficient support lowers immediate expenses because solutions require minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical remote service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with situations where quick repairs manage to turn into major tabs. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that ensure the highest level of efficiency for online help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to communicate with your system remotely without violating network security.
Progent's powerful technical support reporting application includes thorough histories of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of services delivered to each Progent customer by any engineer. This archive of anomalies and resolutions is organized as an easily accessible internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine the best solutions quickly.
Online support provided by Progent to businesses in Newark New Jersey include:
Authorized Windows Experts
Progent's Microsoft-expert online support engineers can provide computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to help you company to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs can deal with the most stubborn challenges encountered in network design, integration, management, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or identifying program updates. CCIEs provide exceptional value because their deep experience enables them to solve problems quickly. In common instances, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network via the latest on-line support tools to perform quick, safe, and affordable diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of connectivity devices. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet APs consulting services, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recuperate quickly after a serious breach. Security solutions offered by Progent include: comprehensive network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; integrating firewalls; building secure mechanisms for remote and mobile access; defending your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to address a wide range of computer technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-based environments. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online help analyzing anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Newark Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk team of experienced network experts gives your workers in Newark New Jersey instant assistance from a dependable network service group with years of experience offering phone support and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a major enabler of company performance, and Progent's target is to fix and not merely track technical problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team can supply remote advanced engineering support and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Newark New Jersey remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your computer maintenance is proactive and automated. By exposing possible issues before they evolve into crashes, remote monitoring can minimize stressful and expensive information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that support a mix of OS platforms.
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Newark New Jersey, Progent's online computer support specialists can deliver professional and affordable system help whenever your business has to have it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-premises service calls.
Even if your Newark business relies on a local freelance support technician or maintains a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to solve sudden system crises or especially challenging integration problems.
Details of Progent's Online Network Services for Newark New Jersey
Progent's online support, Internet-based troubleshooting, network security expertise, and network management services give companies in Newark New Jersey unparalleled leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Newark New Jersey and is also ideal for networks in more remote areas that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers online support on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for online support and asks for no periodic subscription fee for support services provided during regular working hours. This saves you from paying big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to authorized professionals with experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon MWS Programming
By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that match the special requirements of your business.
- State of the Art Remote Connectivity Tools
Secure remote access allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick solutions to issues that might otherwise require an expensive onsite visit. Cutting-edge online connectivity tools and experienced engineers combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online support and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for High Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained businesses whose clients need instant recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each consultant to each client. The practice of detailing and archiving support activity allows more effective service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.