Immediate Online Troubleshooting for Newark New Jersey IT Networks
For companies located in Newark New Jersey, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the assistance of CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system problems quickly. This reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many online support companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where fast repairs manage to turn into large invoices. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and proven processes that ensure the highest degree of effectiveness for remote engineering help and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's system remotely without violating network security.
Progent's sophisticated technical support reporting application includes detailed documentation of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services provided to each Progent client by every Progent consultant. This database of anomalies and solutions is stored as a readily retrievable support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit fast response from vendors' internal product engineers so Progent's online consulting experts are able to arrive at optimal resolutions in the least time.
Remote services available from Progent to customers in Newark New Jersey include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop support services to assist your business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can handle even the most stubborn problems surrounding network design, deployment, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional value because their broad expertise permits them to fix problems quickly. In typical instances, less qualified service providers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of state-of-the-art on-line support tools in order to perform quick, safe, and economical diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity appliances. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points consulting help, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your business to clean up rapidly after a damaging breach. Security services available from Progent cover thorough data security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad array of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Newark Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk software products to handle the particular needs of your corporation, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center resources during demanding situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology consultants provides your clients in Newark New Jersey rapid communication with a dependable network service resource with substantial experience delivering telephone-based support and online repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of company success, and Progent's aim is to fix and not simply document IT problems.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff can supply online advanced engineering support and training in special application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Newark New Jersey remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By anticipating emerging problems before they result in full-scale emergencies, system monitoring can avoid inconvenient and expensive network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems based on multiple platforms.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Newark New Jersey, Progent's online computer support engineers can deliver professional and cost-effective IT help the moment your organization requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Newark organization works with a regular independent support technician or employs a full time organization that know how to deal with common computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address unexpected network crises or especially complicated integration problems.
Benefits of Progent's IT Support for Businesses in Newark New Jersey
Progent's online support services allow your Newark business to have the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive greater business worth by being more available, efficient, and protected. Benefits to your business include:
- Seamless remote extension of your local IT resources
With most offices in Newark New Jersey, nearby network service resources, whether made up of independent consultants or an internal maintenance staff, can handle the majority of technical problems. However, major troubles may occur when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online support experts offer a convenient, quick, and economical solution to supplement your local resources and to convey valuable information to improve your capability to handle future problems in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller offices often depend on individual freelance consultants. Although freelance consultants carry smaller overhead than larger consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of fallback personnel may require your business to go without assistance during an emergency. As your company grows, system downtime and trouble with vital software are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system remains up and running.
- Create a Scalable Foundation for Seamless Expansion
Organizations often start with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, stability and expandability issues can impede the success of the organization. These poorly designed environments need proper assessment, smart strategic planning, and wide IT expertise to upgrade to a system infrastructure able to offer the solid foundation to meet vital business requirements and ease future growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller organizations need guidance and technical education to negotiate an ever more complicated array of technology options capable of accelerating business success and enhancing efficiency. They do not need a computer engineer who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align technical expertise with the real interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT background, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.