Fast and Affordable Remote Help for Newark IT Networks
Urgent Online Support for Newark NetworksFor businesses located in Newark or anywhere in New Jersey, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support experts offer excellent value because they have the practical experience and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. This lowers immediate expenses since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs manage to end up as big tabs. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized tools and field-proven processes which allow the maximum degree of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to connect to your environment without breaching corporate security.

Progent's proven customer support database application maintains comprehensive documentation describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to each Progent customer by any engineer. This history of issues and responses is stored as a readily searchable internal database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.

Online technical services offered by Progent to customers in Newark and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute major initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who don't have the budget to support an in-house Help Desk but who need fast access to an efficient Help Desk Call Center with proficient phone assistance plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a transparent reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the most difficult computer system issues, or be ready in those instances when your other resources are swamped.

    Progent's Help Desk team of experienced information technology professionals gives your customers in Newark or anywhere in the state of New Jersey fast access to a large support group with years of background providing phone support and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company performance, and Progent's intent is to resolve and not just record IT issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides online professional consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your business so your IT maintenance is proactive and automated. By uncovering emerging issues before they evolve into network outages, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a mix of OS platforms.
How Your Newark Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Newark or anywhere in the state of New Jersey, Progent's phone-based network support engineers are ready to provide professional and cost-effective IT help the moment your company has to have it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Newark organization relies on a regular freelance consultant or maintains a full time IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to deal with sudden network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Newark
Progent's online IT consulting services allow your Newark organization to enjoy the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most businesses in Newark or anywhere in New Jersey, nearby network service resources, whether consisting of freelance consultants or an internal IT staff, can take care of the majority of technical problems. However, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's online support specialists provide an easy, fast, and affordable solution to augment your local help and to convey useful knowledge to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices often rely on individual freelance consultants. While independent service people have smaller internal costs than larger service companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback help may force your business to go without assistance during an IT crisis. As your company expands, network downtime and problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Smooth Growth
    Companies typically start with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get piled onto a weak foundation. As a network grows, reliability and expandability issues can hinder the success of the organization. Such badly designed systems require careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the solid foundation to handle critical business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require advice and technical training to negotiate an increasingly complicated array of technology options available for accelerating business growth and improving efficiency. They do not need a computer engineer who is attempting to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined remote support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of IT service, performing a wide variety of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.