Immediate Online Help for Newark Computer Systems
For businesses in Newark or anywhere in the state of New Jersey, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology required to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where fast repairs somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your company's system remotely without compromising system security.
Progent's powerful customer support reporting application keeps thorough documentation describing the support that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance rendered to every customer by every Progent engineer. This database of anomalies and solutions is stored as an easily exploitable internal knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional vast technical support databases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts are able to arrive at the best resolutions quickly.
Online support provided by Progent to clients in Newark and throughout the state of New Jersey include:
Authorized Windows Experts
Progent's Microsoft-premier remote service professionals can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help you company to install, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network consultants, and indicates a person's networking knowledge at the expert level. Cisco CCIEs can resolve even the most complex challenges occurring in network design, deployment, administration, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent value since their broad experience enables them to solve problems rapidly. In common instances, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your network via advanced remote support technology to provide fast, secure, and economical diagnosis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
||New York Network Support Services
||30 Broad St
New York, New York 10004
||New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
||Uniondale Network Support Services
||317 George Street, 3rd Floor
New Brunswick, New Jersey 08901
||Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
||Newark, NJ Network Support Services
||181 New Road, Suite 304
Parsippany, New Jersey 07054
||Parsippany, NJ Network Support Services
||2 University Plaza, Suite 100
Hackensack, New Jersey 07601
||Saddle Brook, NJ Network Support Services
||1735 Market Street, Suite 3750
Philadelphia, Pennsylvania 19103
||Philadelphia, PA Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, Connecticut 06901
||Stamford, CT Network Support Services
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of connectivity devices. Cisco technology consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Access Points planning and integration help, Cisco wireless controllers support Services, Cisco VPN and Security engineering expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help you to recover rapidly after a serious breach. Security support services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide array of computer technologies such as network infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Newark Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or enhancing your established one, evaluating or modifying Help Desk software products to address the particular demands of your business, or adding occasional phone support staff to reinforce your existing Call Center team to handle demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology experts gives your workers in Newark or anywhere in the state of New Jersey quick access to a dependable technical support group with years of experience providing telephone-based consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a significant driver of business performance, and Progent's target is to fix instead of merely report network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides online advanced engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your network maintenance is proactive and automated. By exposing possible issues before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and costly service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a mix of operating systems.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Newark or throughout the state of New Jersey, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support the moment your company requires it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Newark organization relies on a regular independent consultant or maintains a full time organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to handle sudden system emergencies or especially tough integration projects.
Details of Progent's Online Computer Services for Newark
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services offer companies in Newark or anywhere in the state of New Jersey unparalleled leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Newark and is also ideal for networks in geographic areas of New Jersey that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support utilities, service databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for online help and requires no periodic retainer for support services delivered during regular working hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide help from authorized professionals who have skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's core consulting services consist of system integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting expertise in specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Database Administration and Software Design
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that align with the specific requirements of your business.
- State of the Art Remote Connectivity Software
Protected online access allows Progent's support professionals to observe precisely what your users see. This makes it easier to find fast fixes to problems that could otherwise require an expensive onsite service call. State-of-the-art online access software and experienced technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online support and automated system analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for High System Availability
For companies with vital applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, fine tuned support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the front lines of IT support, executing a broad variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.