Immediate Online Troubleshooting for Newark New Jersey Computer Networks
Fast Phone Technical Support for Newark SystemsFor organizations located in Newark New Jersey, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they have the real-world background and are equipped with the sophisticated technology needed to resolve most network issues rapidly. Efficient support lowers immediate expenses because solutions require minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical remote service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with situations where quick repairs manage to turn into major tabs. Progent's skill at dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that ensure the highest level of efficiency for online help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to communicate with your system remotely without violating network security.

Progent's powerful technical support reporting application includes thorough histories of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of services delivered to each Progent customer by any engineer. This archive of anomalies and resolutions is organized as an easily accessible internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine the best solutions quickly.

Online support provided by Progent to businesses in Newark New Jersey include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk team of experienced network experts gives your workers in Newark New Jersey instant assistance from a dependable network service group with years of experience offering phone support and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a major enabler of company performance, and Progent's target is to fix and not merely track technical problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team can supply remote advanced engineering support and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Newark New Jersey remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your computer maintenance is proactive and automated. By exposing possible issues before they evolve into crashes, remote monitoring can minimize stressful and expensive information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that support a mix of OS platforms.
How Your Newark Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Newark New Jersey, Progent's online computer support specialists can deliver professional and affordable system help whenever your business has to have it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Newark business relies on a local freelance support technician or maintains a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to solve sudden system crises or especially challenging integration problems.

Details of Progent's Online Network Services for Newark New Jersey
Progent's online support, Internet-based troubleshooting, network security expertise, and network management services give companies in Newark New Jersey unparalleled leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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    Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with large invoices for fast solutions so you will not be tempted to permit less critical problems to fester.

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    Progent's Microsoft-certified Windows 2003 Server consultants can provide computer support and expert consulting for the complete line of Microsoft .NET Servers, Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, configuration, administration, and support offerings include system planning, installation, project management, in-person and remote technical support and repair, Help Desk services, expert security services, comprehensive outsourcing, and cost-effective co-sourcing.

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    Progent offers small and mid-size organizations professional consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and VPN security companies such as WatchGuard, Juniper, and SonicWall. Progent can show you how to design a detailed security plan and choose appropriate products from multiple vendors to achieve your security goals while sticking within your budget limits.

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    Progent's ProSight family of managed IT services are designed to offer organizations who have small in-house IT administration and support teams with low-cost access to enterprise-class management platforms and technical expertise. Benefits of Progent's ProSight line of managed services include fixed IT maintenance costs, smart automation of routine management tasks, continual absorption of new technology, smooth transition from legacy systems to up-to-date solutions, close fit between information technology with business objectives, access to seasoned IT experts, and freeing up management to focus on business issues rather than fast-evolving network technology.

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    Progent's certified failover clustering consultants can help companies of all sizes to assess the advantages of deploying Windows Server 2012 failover clustering to create an advanced high-availability/disaster recovery strategy, help you to design and deploy a Windows Server 2012 environment, provide online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual machines, and show you how to streamline the administration of clustered servers.

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    Microsoft SQL Server 2005 offers powerful, familiar tools to computer experts as well as to information workers, reducing the difficulty of creating, integrating, managing, and using enterprise information and database programs in environments ranging from handheld devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and wide knowledge in designing and building data-driven, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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    Cisco's Firepower NGFWs Firewalls provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and include unified management of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to plan and execute a smooth migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage IT ecosystems that span branch offices, data centers, and cloud resources.

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