Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including all of New Jersey, and Philadelphia.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
Fast and Affordable Remote Troubleshooting for Newark Computer Systems
For organizations located in Newark or anywhere in New Jersey, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online support engineers offer excellent leverage because they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. This reduces direct costs since service calls accumulate minimal billable minutes. Online help also avoids the cost of sending an engineer to your location. Your company saves additionally with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid situations where quick fixes manage to end up as big bills. Progent's skill at disposing of technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes that allow the maximum level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to communicate with your network without breaching network security.
Progent's powerful service reporting application stores comprehensive documentation of the service that Progent's clients have received. Progent's authorized engineers have access to the history of assistance rendered to each client by any Progent engineer. This database of anomalies and fixes is organized as an easily accessible internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the best solutions in the least time.
Online technical support services offered by Progent to clients in Newark and throughout the state of New Jersey include:
Authorized MS Windows Experts
Progent's Microsoft-qualified online support professionals offer computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking consultants, and certifies a person's networking skills at the master level. CCIEs know how to deal with the most difficult issues surrounding network infrastructure design, integration, management, security, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad experience permits them to resolve problems quickly. In common instances, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system by means of the latest on-line support technology in order to provide quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of networking products by delivering services such as:
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services to strengthen the safety of your Windows, macOS and OS X, Linux network against assaults or help you to recuperate quickly after a damaging penetration. Security support services available from Progent cover thorough data security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent offers advanced remote consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize physical resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of computer technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight line of network monitoring and management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Newark Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who don't have the budget to build and maintain an internal Call Center but who want quick response from a reliable Help Desk Call Center with professional telephone support plus the ability to escalate complex problems to high-level consultants.
Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or enhancing your existing organization, identifying or modifying Help Desk Call Center software to handle the unique demands of your company, or adding temporary online staff to reinforce your internal Help Desk team to handle demanding situations like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk staff of veteran information technology professionals gives your customers in Newark or anywhere in the state of New Jersey instant contact with a large network service resource with years of experience delivering phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's target is to fix instead of just document network problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff provides remote professional consulting expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, programming, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so that your network support is proactive and automated. By anticipating looming trouble spots before they cause crashes, automated monitoring can avoid disruptive and costly service failures. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Newark or anywhere in the state of New Jersey, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support the instant your organization has to have it. Long experience providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Newark organization relies on a local freelance support technician or maintains a full time IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix sudden system emergencies or particularly complex integration projects.
Advantages of Progent's Network Help for Businesses in Newark
Progent's online IT consulting services enable your Newark organization to have the benefits of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
For most businesses in Newark and throughout New Jersey, local network service providers, whether represented by outside consultants or an internal IT staff, can deal with typical network problems. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's online service experts give you an easy, fast, and budget-friendly solution to augment your regular resources and to convey valuable knowledge to improve your capability to deal with downstream issues locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller businesses often rely on individual freelance service providers. Although independent consultants carry smaller overhead than larger service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of fallback help may require your business to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service expertise to insure your IT system is always available.
- Create a Scalable Basis for Seamless Expansion
Organizations often start with an information architecture created on a shoestring budget. Lacking a proper framework, slap-dash fixes can get piled onto a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the organization. Such poorly designed environments need careful assessment, smart long-term planning, and wide IT expertise to upgrade to a network architecture that can offer the solid foundation to handle critical business requirements and facilitate downstream growth.
- Interact with Solution Providers Instead of Technology Sellers
Smaller companies require guidance and technical education to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and improving productivity. These companies do not need a computer consultant who is trying to resell a certain vendor's products. Network support and product sales can result in a situation where the recommended
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical expertise with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support software, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world industry background, at the front lines of network support, executing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not only expert technical help, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each client. The practice of documenting and archiving support records allows more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.