Immediate Remote Technical Support for Newark New Jersey Computer Systems
Fast Online Technical Support for Newark SystemsFor organizations located in Newark New Jersey, Progent provides remote support for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools required to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls require minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many online support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent situations where fast solutions somehow end up as major bills. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized technologies and field-tested methodologies which allow the highest level of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.

Progent's advanced customer support reporting system includes comprehensive histories describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of assistance provided to each Progent customer by every consultant. This database of issues and solutions is organized as a readily retrievable internal database that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting experts can determine the most efficient resolutions in the least time.

Remote technical support services offered by Progent to clients in Newark New Jersey include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight line of network management outsourcing services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting services can support you in building an effective new Call Center or improving your current one, identifying or modifying Call Center application software to meet the unique requirements of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk resources to handle high-demand scenarios such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your computer users in Newark New Jersey instant communication with an effective support group with substantial background delivering telephone-based help and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a solid contributor to company efficiency, and Progent's target is to resolve instead of just annotate IT issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Newark New Jersey online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By anticipating looming issues before they cause full-scale emergencies, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support a variety of operating systems.
How Your Newark Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Newark New Jersey, Progent's online computer support engineers are ready to deliver effective and cost-effective system help the moment your company requires it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Newark company works with a local independent support technician or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to solve sudden system emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Services for Newark New Jersey
Progent's phone support, remote repair, system security expertise, and system management services give businesses in Newark New Jersey unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, in the trenches of network service, performing a broad range of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This means that you get not only world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Businesses who work with trusted independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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