Fast and Affordable Online Troubleshooting for Newark Networks
Urgent Remote Support for Newark NetworksFor businesses in Newark or anywhere in New Jersey, Progent provides remote support for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools required to resolve most information system problems quickly. This lowers immediate expenses because solutions accumulate fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you receive. Unlike typical online service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes somehow end up as big bills. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-proven methodologies that allow the highest degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to access your company's environment without violating corporate security.

Progent's sophisticated customer support reporting system includes comprehensive records describing the support that Progent's clients have been provided. Progent's staff service personnel have access to the history of assistance rendered to each Progent customer by every consultant. This archive of anomalies and solutions is stored as an easily exploitable support database that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.

Online technical services offered by Progent to customers in Newark and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the resources to build and maintain an in-house Call Center but who want quick access to an efficient Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting support can guide you in building an efficient new Help Desk Call Center or improving your existing organization, selecting or customizing Help Desk software to address the particular needs of your company, or adding temporary phone support personnel to reinforce your existing Help Desk group to handle demanding situations such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your customers in Newark or anywhere in the state of New Jersey quick communication with an efficient technical support resource with years of experience offering telephone-based support and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a significant contributor to company success, and Progent's policy is to fix rather than merely track network issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based professional engineering support and training in special business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Newark, or anywhere in the state of New Jersey, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they grow into full-scale emergencies, automated monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that support a variety of platforms.
How Your Newark Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Newark or anywhere in the state of New Jersey, Progent's online computer support specialists can provide expert and economical IT help whenever your organization requires it. Long experience offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Newark company deals with a local independent support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to resolve sudden system emergencies or particularly tough integration projects.

Details of Progent's Remote Network Services for Newark
Progent's phone support, remote repair, network security expertise, and network management services give offices in Newark or anywhere in the state of New Jersey the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical knowledge, refined support tools, and understanding of corporate IT enable offices to avoid the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.