Fast and Affordable Remote Help for Newark Networks
For organizations located in Newark or anywhere in the state of New Jersey, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools necessary to resolve most information system issues quickly. Efficient support reduces direct expenses because service calls require fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your company benefits even more with indirect expenses by minimizing or eliminating network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many online service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for remote technical support and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to connect to your network without violating system security.
Progent's proven service reporting application stores comprehensive histories of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of all help provided to every Progent client by every engineer. This database of problems and resolutions is stored as a conveniently retrievable support knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit priority access to vendors' internal product engineers with the result that Progent's online service specialists can find optimal resolutions in the least time.
Online support available from Progent to companies in Newark and anywhere in the state of New Jersey include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support experts can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help you business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and validates a consultant's technical knowledge at the master level. Cisco CCIEs can handle even the most stubborn issues occurring in network design, integration, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In common instances, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using sophisticated on-line troubleshooting tools to provide fast, secure, and economical diagnosis and remediation.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's CCIEs can provide help for the complete line of Cisco's top-selling family of infrastructure appliances by delivering services that include:
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to recover rapidly after a serious breach. Security services available from Progent include: in depth data security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; setting up firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a broad array of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's team-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Newark Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting services can support you in building an efficient new Help Desk or improving your existing organization, evaluating or modifying Help Desk software to handle the unique demands of your business, or adding temporary phone support staff to work with your in-house Help Desk team during high-demand situations such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk team of seasoned network professionals provides your customers in Newark or anywhere in the state of New Jersey immediate communication with a large network service group with years of background delivering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of company efficiency, and Progent's aim is to fix instead of simply track network problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, customization, and education services, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they grow into network outages, automated monitoring can ward off stressful and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of OS platforms.
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Newark or throughout the state of New Jersey, Progent's online network support engineers can deliver professional and affordable IT help the moment your organization has to have it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Newark office has a regular independent support technician or maintains an in-house organization that know how to handle common network issues, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve unexpected system crises or especially challenging integration projects.
Advantages of Progent's IT Support for Companies in Newark
Progent's online technical help services allow your Newark company to have the benefits of timely, world-class IT support without the cost of managing a full-time IT staff. Your network will acquire added strategic value by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your on-site support resources
With most offices in Newark or anywhere in New Jersey, local computer service resources, whether represented by outside consultants or a full-time maintenance staff, can solve the majority of network problems. However, IT crises may strike when local resources are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your local support technicians. In these cases, Progent's online service specialists offer a convenient, fast, and budget-friendly way to augment your local resources and to pass on useful knowledge to increase your capability to deal with downstream issues in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller businesses commonly rely on independent freelance consultants. While freelance service people have less internal costs than larger consulting firms and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your business to wait for help during an emergency. As your company expands, system unavailability and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your network stays available.
- Create a Solid Basis for Smooth Growth
Companies often begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto a shaky foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. These badly built environments require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture able to offer the solid foundation to meet current business requirements and facilitate future expansion.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller organizations require guidance and technical education to navigate through an ever more complex maze of technology alternatives available for promoting business growth and enhancing efficiency. They do not need a computer consultant who is motivated to resell a certain vendor's products. IT support and product sales can result in a scenario where the proposed
solution is built around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the real needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the forefront of network service, executing a wide range of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be forced to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to each client. The practice of documenting and archiving service records allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.