Immediate Online Help for Newark Computer Systems
Fast Phone Support for Newark SystemsFor businesses in Newark or anywhere in the state of New Jersey, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology required to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where fast repairs somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your company's system remotely without compromising system security.

Progent's powerful customer support reporting application keeps thorough documentation describing the support that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance rendered to every customer by every Progent engineer. This database of anomalies and solutions is stored as an easily exploitable internal knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional vast technical support databases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts are able to arrive at the best resolutions quickly.

Online support provided by Progent to clients in Newark and throughout the state of New Jersey include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or enhancing your established one, evaluating or modifying Help Desk software products to address the particular demands of your business, or adding occasional phone support staff to reinforce your existing Call Center team to handle demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced information technology experts gives your workers in Newark or anywhere in the state of New Jersey quick access to a dependable technical support group with years of experience providing telephone-based consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a significant driver of business performance, and Progent's target is to fix instead of merely report network problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides online advanced engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your network maintenance is proactive and automated. By exposing possible issues before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and costly service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a mix of operating systems.
How Your Newark Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Newark or throughout the state of New Jersey, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support the moment your company requires it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Newark organization relies on a regular independent consultant or maintains a full time organization that can handle common computer problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to handle sudden system emergencies or especially tough integration projects.

Details of Progent's Online Computer Services for Newark
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services offer companies in Newark or anywhere in the state of New Jersey unparalleled leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, fine tuned support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the front lines of IT support, executing a broad variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.