Fast, Low-cost Remote Computer Technical Support for Newport News, Virginia Small Businesses
For over two decades, Progent has focused on providing enterprise-class computer support services to customers with small-business budgets. Progent has developed a unique support solution that features a streamlined, tightly connected virtual office network, sophisticated online troubleshooting tools, a substantial team of consultants certified in a broad array of technical disciplines, a Help Desk operational model that maximizes responsiveness and ensures follow-through, a global team of on-line service professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network problems in the shortest time and at the lowest cost to customers.
For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your internal network support team. This can save money and minimize technical risks for big IT initiatives like application programming, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to plan and implement your cloud strategy.
Primary Technologies Supported by Progent for Business Networks in Newport News, Virginia
Progent offers the services of certified consultants for all aspects of business network technology deployed in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives for Newport News, Virginia Companies
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing IT support is based on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service records, dependable follow-through, and tight expense control across a range of IT support delivery modes that include online repairs, in-person help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and fix network problems without the cost or time loss of on-premises service visits. The background of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's remote network support expertise.
- Onsite Service
Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small businesses the optimal solution: hands-on service professionals when you require them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The wait time for on-site support calls is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning how and why to register for Progent's in-person network support services.
- Phone Support
Progent's Contact Center Services are designed for small and midsize companies who require fast and dependable access to a professional Help Desk Call Center with effective telephone support, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can spare little management attention for dealing with network support, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that small business computer systems stay up and running. Read more details concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability network design, server virtualization strategies, plus integration, programming and training for small business software including financials, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive software upgrades, extended initiatives like business analytics application programming and support, relational database software development and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or emergency response like disaster recovery and virus removal.
- Application Hosting
Progent can host key applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is possible with the type of in-house data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same facilities that host the gear of some of the world's largest IT organizations, Progent can save you the expense of building and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay current, protection and performance is constantly tracked, and systems and data files are regularly backed up and available for complete and rapid recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small organization's production servers in a setting that not only delivers the highest degree of availability and scalability but that is also easy for customers to migrate to another support provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system support, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and keeps control of the software in the client's possession so that migrating to a different virtual system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on network security and can assist with complex security programs like SIEM solutions to help enterprises comply with business guidelines and statutory mandates for network information security and incident reporting.
The breadth and depth of Progent's consulting team bring a unique array of advantages to companies wishing to increase the business value of their information system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad variety of technical projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for repairing actual IT problems rapidly.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no retainer for services provided during regular business hours. Many support firms impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size bills for fast solutions. An additional benefit of by-the-minute pricing is that you won't be inclined to permit simple issues to fester until they become big problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each consultant to every customer. The practice of detailing and organizing service records results in more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small businesses who work with freelance service providers or who employ in-house IT staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
If your Newport News, Virginia company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).