Quick, Affordable Remote Computer Help for Newport News, Virginia Small Businesses
For over twenty years, Progent has focused on providing world-quality network support to customers with small-business IT budgets. Progent has built a powerful support solution that features a low-overhead, seamless virtual office infrastructure, custom online repair technology, a large pool of engineers accredited in a wide range of technical disciplines, a Help Desk Call Center operational structure that promotes efficiency and guarantees follow-through, a worldwide group of on-line service experts, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to solving network problems in the shortest time and at the least cost to customers.
For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support team. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application design and development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified consultants to help your company to plan and execute your cloud computing strategy.
Popular Products and Technologies Supported by Progent for Business Networks in Newport News, Virginia
Progent's nationwide team of world-class consultants offers assistance for virtually all aspects of network technology used by companies of any size. Technologies supported by Progent in Newport News include:
Support Delivery Options Available for Newport News, Virginia Companies
Progent has a variety of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's model for providing network support is built on the Help Desk structure common to big IT support groups. Progent's Helpdesk Service Model promotes fast response, comprehensive activity records, reliable follow-through, and strict cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network problems without the cost or delay of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve most IT problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's online computer troubleshooting services.
- Onsite Service
Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to give small businesses the ideal combination: on-premises service professionals when you require them plus the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The response time for on-site service calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about how and why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services.
- IT Consulting Services
Progent provides small businesses budget-friendly access to world-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection consulting, fault tolerant network consulting, server virtualization solutions, plus configuration, customization and training for business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects including site relocations and massive software migrations, extended initiatives such as business analytics software programming and customization, database software development and administration services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent response such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher levels of dependability, security, and performance than is possible using the type of internal data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of some of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions stay updated, security and efficiency is continually tracked, and systems are consistently backed up and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of dependability and expandability but that is also easy for customers to migrate to a different support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the mixed- OS and loosely standardized environments common with small businesses, and retains control of the software in the customer's hands so that moving to a different virtual host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Newport News, Virginia Small Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate network consulting allow small and midsize businesses to sidestep the problems associated with excessive reliance on small service organizations or individual engineers.
Working with Progent's Experts allows your company to:
- Prevent Excessive Reliance on Individual Consultants
For IT support, small companies often depend heavily on individual consultants. Though freelance service providers have lower expenses than more substantial support firms and can typically bill apparently smaller fees, they are occasionally too overworked to respond quickly to critical situations. If a freelance consultant is busy with different customer, sick, on travelling, or in training, the lack of replacement staff may force your business to wait for assistance during a crisis. As your small business expands, system unavailability or difficulties with line-of-business programs get more costly. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lower output. In addition, when freelance engineers encounter new technologies, the lack of a big engineering group to depend on for advice forces them to train with the meter running while your organization winds up with the costs for their continuing training.
- Have Access to Experts in Complex Information Technology Issues
Many smaller support firms or freelance engineers focused on small business IT consulting may excel at delivering connect-the-dots fixes but don't have the experience to deal cost-effectively with complex network environments with a variety of platforms, numerous sites, Voice over IP systems, mobile workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your business because big-company networks are inherently complex, integration problems require in-depth understanding of in many technical areas, and reaching an acceptable degree of robustness, availability, and protection requires industry-proven best practices.
- Build a Firm Foundation for Seamless Growth
Small companies often start with a network cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get thrown on top of a weak structure. As a company evolves, stability and scalability issues can obstruct the success of the organization. These environments require thorough evaluation, smart business analysis, and in-depth experience to migrate to an IT environment that will provide the solid foundation to meet critical business needs and support future expansion.
- Team with Solution Finders, Not Resellers
Smaller businesses need direction and education to work through an increasingly complicated maze of IT alternatives offered for enabling growth and improving efficiency. They do not need a network engineer or service organization that tries to sell them products. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services exclusively. This permits Progent to align consulting services with the genuine interests of customers. Mixing IT consulting and product selling can result in a situation where the proposed solution is based on a preselected technology instead of being driven by the actual needs of a client.
Get in Touch with Progent
In case your Newport News, Virginia company wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).