Newport News, VA Online Help from World-class Computer Network Troubleshooting Consultants
Progent's computer support services can provide your Newport News, VA business affordable and consistent access to world-class network professionals. By providing network consulting help when you require it, providing advanced knowledge for line-of-business technologies, offering value-added services such as automated network monitoring, and invoicing only for support you receive, Progent gives your Newport News, Virginia company an affordable solution for maximizing the productivity of small office networks. If you have a local system, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to build and manage a robust and secure information network and to benefit from fast access to the skilled support ordinarily restricted to enterprises who are able to set up a large in-house information technology organization.
For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal network support staff. This can save money and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your business to design and execute a sensible cloud strategy.
Main IT Areas Supported by Progent for Office Networks in Newport News, Virginia
Progent provides the services of accredited experts for all facets of network technology found in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives for Newport News, Virginia Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting, and network management. Progent's model for providing IT support is based on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Service Mechanism ensures rapid support, thorough activity documentation, dependable follow-through, and tight cost control across an array of network support delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the expense or time loss of in-person support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to accommodate urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote computer troubleshooting services.
- Onsite Service
Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online support experts to give small businesses the ideal combination: on-premises service professionals when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about why to sign up for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant it system engineering, server virtualization solutions, plus configuration, programming and training for business programs including accounting, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office moves and massive system migrations, extended projects such as management information software development and support, relational database software development and administration services, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency response like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of availability, protection, and performance than is possible using the class of on-site data center that is practical for most small companies. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and expandability but that is also simple for clients to migrate to a different service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow small businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and network administration while getting enterprise-class availability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can support the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the client's hands so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced online support to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can help with complex security programs like SIEM solutions to help enterprises meet industry standards and statutory requirements for network information protection and incident reporting.
The breadth and depth of Progent's engineering team bring a unique set of advantages to organizations trying to increase the business value of their IT network within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of IT service, executing a wide range of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This means that you get not only world-class IT help, but also a consultant with proven methods for resolving actual network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no registration fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major bills for quick repairs. An additional benefit of by-the-minute pricing is that you won't be tempted to permit less critical issues to stay unaddressed until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to each customer. The practice of documenting and archiving service records results in more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
Find out more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Newport News, Virginia company needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).