Professional Remote Help for Newport News, Virginia Computer Networks from Microsoft Certified Engineers
Small companies have typically been underserved by large IT support organizations. Some small companies allow themselves to become excessively dependent on freelance consultants or small consulting firms who don't have the bandwidth or broad knowledge to react promptly or efficiently to network emergencies. Other small companies resort to mass-market support providers staffed with technicians able to offer by-the-numbers solutions to common issues but who are missing the experience and versatility to deal with the diversity of environments and absence of standards that characterizes small business IT networks.

Progent's time-tested methodology for providing low-cost and successful network service to small businesses has made Progent one of the top Microsoft-certified network service firms in the industry. Progent has provided remote help to small businesses in every state in the U.S. (See Progent's client testimonials).

For larger companies, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT service personnel. This can reduce expenses and help meet schedules for big projects such as software programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your company to plan and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Business Networks in Newport News, Virginia
Progent's group of certified engineers offers help for all aspects of information systems used by businesses of all sizes. Practice areas served by Progent in Newport News include:

Support Delivery Alternatives Available for Newport News, Virginia Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's model for delivering IT support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Service Mechanism ensures rapid response, thorough service documentation, reliable follow-through, and strict expense control across a range of IT support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of in-person service calls. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup process for new clients to address urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support experts to give small companies the ideal combination: on-premises service technicians when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who need prompt and dependable support from a professional Contact Center with efficient telephone assistance, online troubleshooting capability, and sufficient technical depth for full escalation. Since small and midsize companies usually are constrained by limited IT funds and can provide scant executive bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that small business information networks stay productive. Read more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, fault tolerant it system engineering, server virtualization strategies, plus integration, programming and training for business software such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and major software migrations, extended initiatives such as business information application programming and support, relational database software programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of dependability, security, and performance than is possible using the class of on-site data center that is practical for the majority of small businesses. Since Progent uses the same facilities that support the equipment of some of the world's largest information technology companies, Progent can eliminate the investment in creating and managing the systems required for world-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is constantly monitored, and systems are consistently archived and available for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to another service provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow companies with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can support the mixed- platform and non- standardized networks common with small companies, and retains control of the software licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for network data security and reporting.

The breadth and depth of Progent's engineering team offer a unique array of benefits to organizations wishing to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, at the forefront of network service, performing a broad range of IT projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for resolving real-world IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for services delivered during regular working hours. Many service firms demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big bills for fast solutions. An additional benefit of granular billing is that you are not inclined to permit simple problems to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation given by every staff member to every customer. The discipline of detailing and organizing service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain internal support personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Newport News, Virginia business wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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