Newport News, VA Remote Support from World-class Computer Service Professionals
Progent's computer help services can deliver your Newport News, VA business affordable and dependable access to world-class IT experts. By providing IT support help when you require it, providing specialized expertise for vital technologies, delivering unique support such as 24x7 server monitoring, and billing only for support you receive, Progent offers your Newport News, Virginia company an economical alternative for maximizing the productivity and profitability of small business information systems. If you maintain an onsite datacenter, rely on cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses and local governments to create and manage a reliable and secure IT system and to benefit from fast access to the experienced consulting usually restricted to enterprises who are able to support a sizeable internal IT organization.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house IT support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your business to design and execute your cloud computing strategy.
Main IT Areas Serviced by Progent for Business Networks in Newport News, Virginia
Progent's team of world-class engineers offers assistance for virtually all aspects of network systems used by companies of any size. Technologies supported by Progent in and around Newport News include:
Support Delivery Options Available for Newport News, Virginia Companies
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive activity documentation, consistent follow-up, and tight expense control for an array of network service delivery modes that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup process for new clients to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional information about Progent's remote network troubleshooting services.
- On-site Service
Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: on-premises service professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The wait time for on-site service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning how to sign up for Progent's in-person computer service.
- Help Desk
Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who require fast and reliable support from an online Contact Center with effective telephone assistance, remote repair tools, and sufficient technical depth for full escalation. Because small and midsize businesses usually are constrained by limited information technology funds and can spare little executive bandwidth for handling network support tasks, Progent's Contact Center Services could be the most efficient option to make sure that small business information systems stay productive. Read more details about Progent's Help Desk services.
- Consulting Services
Progent offers small and midsize companies affordable availability of world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, high availability it system engineering, virtualization solutions, plus integration, customization and support for small business applications such as financials, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and massive system migrations, extended projects such as business analytics software programming and support, relational database application programming and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as data restoration and virus removal.
- Application Server Hosting
Progent can host mission-critical business applications like Exchange Server and SQL Server to provide small and midsize companies with greater levels of reliability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for most small businesses. Since Progent utilizes the same facilities that host the equipment of some of the world's biggest IT companies, Progent can save you the cost of building and maintaining the systems required for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, security and performance is continually tracked, and systems are consistently archived and ready for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small company's production servers in an environment that not only provides the highest degree of availability and scalability but that is also easy for customers to transfer to a different service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can support the mixed- platform and non- standardized networks typical of small companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtual system is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote consulting to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Newport News, Virginia Businesses
Progent's staff size, scope of information technology skill, and experience with corporate IT consulting allow small and midsize companies to avoid the pitfalls related to excessive dependence on small support organizations or freelance consultants.
Teaming with Progent's Experts enables your business to:
- Prevent Over Dependence on Individual Consultants
For IT services, small companies often rely excessively on freelance consultants. Although individual support engineers carry lower overhead than larger IT service firms and can typically bill apparently smaller rates, individuals are often spread too thin to respond rapidly to urgent situations. If an independent engineer is occupied with different customer, sick, on travelling, or in class, the absence of backup staff may require your company to go without assistance in case of a crisis. The more your small business grows, system downtime or problems with line-of-business applications become more costly. The dollars you thought you were conserving on a freelancer can disappear quickly because of lower output. In addition, when independent consultants encounter unfamiliar problems, the unavailability of a big consulting group to fall back on for assistance forces them to train with the meter running while your company ends up with the costs for their ongoing education.
- Have Access to Experts in Complex Information Technology Solutions
The majority of smaller service firms or independent engineers specializing in small business IT consulting may excel at providing connect-the-dots fixes but don't have the experience to work cost-effectively with complicated IT configurations with a variety of operating systems, multiple sites, VoIP implementations, mobile clients, interconnected financial and operational software, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's large group of specialists can benefit your business because big-company networks are by nature complex, integration problems demand thorough understanding of in numerous technical disciplines, and achieving a high degree of robustness, availability, and protection calls for industry-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically start with an IT system implemented on a shoestring budget. Without a carefully designed basis, a sequence of improvised fixes often get thrown on top of a weak foundation. As a business grows, reliability and scalability issues can undermine the productivity of the business. Such networks require proper evaluation, intelligent business planning, and broad-based experience to migrate to a network infrastructure that can provide the solid basis to meet critical business requirements and support downstream growth.
- Team with Solution Consultants, Not Resellers
Small businesses require guidance and education to navigate through an ever more complex array of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need a network consultant or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to match technical support services with the real interests of clients. Combining network consulting and product selling can result in a conflict where the recommended solution is based on a predetermined technology rather than being based on the true needs of a client.
How to Contact Progent
In case your Newport News, Virginia company needs to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).