Affordable Network Help from Microsoft premier Consultants for Companies in Newport News, VA
By delivering world-class know-how whenever you need it, making available in-depth expertise for key applications, providing innovative services such as virtual data center hosting, invoicing solely for help you receive, and charging no setup fees or retainers for standard services, Progent enables you to maximize the competitive value of your It system and reduce service expenses. Progent appreciates that network protection, reliability, and efficiency are just as important to small businesses as to major corporations but that small companies don't have the economy of scale to invest heavily in information networks and in-house support staffs. Progent's fundamental competitive advantage is that no IT support firm can match Progent's capability to provide the IT support your company needs whenever you require it and at a cost you can afford.
For larger companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service team. Co-sourcing can save money and minimize technical risks for major projects like software development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to help your company to plan and execute your cloud strategy.
Core Practice Areas Serviced by Progent for Business Networks in Newport News, Virginia
Progent provides the support of certified consultants for all facets of business network technology found in small companies. Technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for Newport News, Virginia Businesses
Progent has a selection of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing computer support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, consistent follow-through, and strict expense control for an array of network service delivery modes that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and repair network issues without the expense or delay of on-premises support calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for new clients to address emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more information about Progent's online network support services.
- On-site Service
Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: in-person service technicians when you require them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for in-person support visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more about how to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, see Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, high availability network consulting, virtualization strategies, plus configuration, programming and support for business programs such as financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, longer term projects like management information software development and support, database software programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of reliability, protection, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize companies. Because Progent uses the same facilities that host the gear of some of the planet's largest information technology companies, Progent can eliminate the investment in creating and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, security and efficiency is continually tracked, and systems are consistently backed up and ready for complete and rapid recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of dependability and extensibility but that is also convenient for customers to transfer to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system support, and IT management while achieving enterprise-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can handle the multi- platform and non- standardized environments typical of small companies, and keeps ownership of the software licenses in the client's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote support to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can help with complex security projects like SIEM solutions to help enterprises comply with industry guidelines and government regulations for IT data security and reporting.
The scope and depth of Progent's engineering team bring a unique array of advantages to customers wishing to increase the business value of their IT system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, in the trenches of IT service, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for fixing real-world network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no registration fee and requires no retainer for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids big invoices for fast repairs. Another advantage of granular billing is that clients will not be inclined to allow incipient issues to stay unaddressed until they grow into big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every staff member to each customer. The discipline of detailing and organizing service activity results in more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has little competition. Small companies who utilize independent service providers or who employ internal support staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Newport News, Virginia business needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).