Security: Remote Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for visualizing, managing, securing, and optimizing endpoints. ProSight LAN Watch with agent-based NinjaOne RMM software provides a centralized, cloud-based platform for managing your network, server, and desktop devices by delivering tools for performing jobs such as health checking, update management, automated remediation, endpoint deployment, software installation, backup and restore, A/V protection, secure remote connectivity, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging assistance.

A key capability of ProSight LAN Watch combined with the NinjaOne RMM platform is the ongoing monitoring of Windows-powered servers and PCs to check for diversions from predetermined health metrics. When NinjaOne RMM detects a problem, it automatically transmits an alarm to your assigned personnel and to your Progent support technician, so potential issues can be corrected before they can impact productivity. On monitored endpoints, it requires only one click to start a trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also check the health of IP-enabled network devices like routers, Wi-Fi access points, and printers.

Top Features of NinjaOne RMM
Major capabilities of NinjaOne RMM include:

• Endpoint Management: Visibility, protection, and administration of endpoints.
• Remote Access: Provides secure remote access to managed endpoints.
• Patch Management: Performs and tracks patching for OS and third-party applications. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Offers file folder backup for Windows and MacOS machines and image backup for Windows.
• Automation: Compatibility with PowerShell, Batch, JavaScript, ShellScript, and VBScript permits automated software deployment, updating, and other tedious operations.
• Integrations: Integrates with tools such as TeamViewer, Splashtop, Webroot, and others.
• Advanced Security: Supported A/V products include SentinelOne and CrowdStrike.

NinjaOne RMM also includes resource management tools that can help detect outdated, underutilized, and stressed hardware devices. In addition, NinjaOne RMM can assist you to monitor equipment warranties and software licenses and alert you when they are nearing expiration.

A Cost-effective RMM Solution
NinjaOne RMM services are offered for a small one-time on-boarding fee and an affordable subscription cost according to the services requested and the number of endpoints covered. If support services are required, they can either be taken care of by your internal support staff or by Progent's engineers on a time-and-material basis. With over twenty years of background providing remote IT expertise to organizations throughout the U.S., Progent has the know-how necessary to configure NinjaOne RMM appropriately for your IT environment and business goals, and Progent can understand and act upon NinjaOne RMM's alerts and analysis.

NinjaOne RMM can be integrated with Progent's ConnectWise ticketing system. With a NinjaOne RMM agent installed on a server/workstation, a single click can create a prioritized Technical Response Center (TRC) ticket or start a chat with a TRC expert, who can handle the issue using the ScreenConnect remote control utility. In most cases, identified issues can be taken care of without disturbing your endpoint users.

Key Benefits of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is a cost-effective RMM solution that offers a potent combination of asset discovery, task automation, and actionable reporting. NinjaOne RMM's benefits include:

• Reduce network management effort and expense
• Expand network availability
• Stay on top of expirations of software licenses and hardware warranties
• Free your management to focus on strategic challenges rather than IT issues
• Accelerate your ROI in network infrastructure
• Get accurate information for network optimization and capacity planning
• SentinelOne integration for NinjaOne delivers AI-driven protection against zero-day ransomware assaults
• Collaborate with Progent's expert consultants to maximize the business value of your information network

Other ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management solutions features additional affordable managed service packages intended to help small and mid-size businesses to manage and streamline on-premises or hybrid cloud information technology systems by monitoring and managing critical areas such as protection, backup and disaster recovery, patch management, and email filtering. By partnering with leading platform providers, Progent can bring small and mid-size businesses the same cutting-edge IT solutions deployed by the largest enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time reporting utilities designed to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable transparent backup and rapid recovery of vital files, apps, system images, plus virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured online account and enter your password you are requested to confirm your identity on a device that only you have and that is accessed using a separate network channel. A wide range of devices can be used for this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Call Desk: Help Desk Managed Services
  Progent's Call Desk managed services enable your IT team to offload Support Desk services to Progent or split responsibilities for Service Desk support transparently between your in-house support team and Progent's nationwide roster of IT support engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service offers a smooth extension of your corporate support staff. End user access to the Help Desk, provision of support, issue escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the service database are consistent whether incidents are resolved by your internal support group, by Progent, or a mix of the two. Learn more about Progent's outsourced/shared Call Center services.

• Active Defense Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. Progent Active Security Monitoring services protect on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Read more about Progent's ProSight IT Asset Management service.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard physical and virtual endpoint devices against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire threat progression including protection, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to block ransomware or recover quickly following an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Snatch or Egregor. Progent will work with you personally to gather information about your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that minimizes your vulnerability to ransomware and aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.